A Framework for Citizen-Centric Government Websites

2010 ◽  
pp. 20-34 ◽  
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Communication Technologies ◽  
Public Administrators ◽  
End User ◽  
Government Services ◽  
Government Web Sites ◽  
Information And Communication ◽  
Government Websites ◽  
To Come

This author argues for a stronger end-user and citizen-centric approach to the development and evaluation of e-government services provided via the Internet. Over the past decade government agencies at all levels have created web sites that provide primarily information and only offer few two-way transactions. The predicted and hoped for resulting transformation of government at all levels due to the advent of Internet services seems yet to occur. The overall development of e-government services has been slow and uneven. To add value to existing and future government web sites, public administrators need to come to grips with a framework presented here and to understand the nature of and relationships among three variables: End-user, task, and channel characteristics and then consider their respective role and impact on channel selection. This framework along with an end-user perspective enables public administrators to assess not only the value of current information and service channels, but newer information and communication technologies such as those found in Web 2.0 or social media developments. Recommendations are offered.

A Descriptive Analysis of Contents of Asian E-Government Websites

2010 ◽  
pp. 102-116 ◽  
Author(s):  
Abebe Rorissa ◽  
Dawit Demissie ◽  
Mohammed Gharawi
Keyword(s):  
Information And Communication Technologies ◽  
Descriptive Analysis ◽  
Communication Technologies ◽  
Electronic Government ◽  
Government Services ◽  
Adoption And Implementation ◽  
Global Information Society ◽  
Information And Communication ◽  
Government Websites ◽  
New Institutions

Advances in information and communication technologies (ICTs) continue to drastically impact the activities of individuals, families, communities, businesses, governments, as well as other national and global entities. They often give rise to new institutions and systems such as electronic government (e-government). E-government improves the efficiency of governments’ services and facilitates government-to-citizen and other types of communications. Nowhere is the impact of ICTs and e-government more pronounced than in developing countries, such as those in Asia, a continent that is home to the largest democracy in the world (i.e., India), where an appropriate use of ICTs can enable them to become part of the global information society. There had been encouraging signs in Asia with respect to e-government adoption and implementation of relevant services. Asian countries provide e-government services, mainly through websites that range from static to fully fledged web portals. However, there is a lack of e-government literature that provides detailed analyses of contents of Asian e-government services. This chapter is intended to address this. In addition to describing Asian e-government services, it also provides recommendations with respect to future works, and identifies prospects for e-government services.

E-Governance Survey on Municipalities Web Sites

2010 ◽  
pp. 142-160
Author(s):  
Rocío Andrea Rodríguez ◽  
Daniel Alberto Giulianelli ◽  
Pablo Martín Vera ◽  
Artemisa Trigueros ◽  
Isabel Beatriz Marko
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Communication Technologies ◽  
Traditional Role ◽  
Information Transparency ◽  
Government Web Sites ◽  
Information And Communication ◽  
Ict Tools ◽  
The Government ◽  
The Web

E-Governance aims to provide high quality of government for citizens. It covers services, information delivery and interactive community / government communication. This goal can be achieved by adopting the ICT (Information and Communication Technologies) tools in the government web site´s design and contents. This communication channel allows a redefinition of the traditional role played by each one of the actors of the relation. The government as provider of: services, information, transparency and interactive communication. The citizens acting as active subjects with their government, using services, receiving information, controlling the government´s decisions and returning feedback to them. This feedback includes opinions, complaints and suggestions delivered by the web sites’ interactive tools. This research surveyed if the implementation of ICT tools regarding national and international norms and regulations for web sites development and content, increases the fulfillment of the key concepts of e-governance: e-democracy, e-services, e-transparency and active and passive communication. 30 local government web sites of Argentine were analyzed by checking if they implemented the ICT tools expressed by the seven basic concepts of design and contents: Navigability, Veracity, Friendliness, Functionality, Accessibility, Usability and Information through 152 weighed aspects that fulfill these seven concepts. The analysis of the score obtained by the web sites showed their e-governance development level and what aspects they have to implement to improve e-governance quality.

A Descriptive Analysis of Contents of Asian E-Government Websites

2012 ◽  
pp. 836-850
Author(s):  
Abebe Rorissa ◽  
Dawit Demissie ◽  
Mohammed Gharawi
Keyword(s):  
Information And Communication Technologies ◽  
Descriptive Analysis ◽  
Communication Technologies ◽  
Electronic Government ◽  
Government Services ◽  
Adoption And Implementation ◽  
Global Information Society ◽  
Information And Communication ◽  
Government Websites ◽  
New Institutions

Advances in information and communication technologies (ICTs) continue to drastically impact the activities of individuals, families, communities, businesses, governments, as well as other national and global entities. They often give rise to new institutions and systems such as electronic government (e-government). E-government improves the efficiency of governments’ services and facilitates government-to-citizen and other types of communications. Nowhere is the impact of ICTs and e-government more pronounced than in developing countries, such as those in Asia, a continent that is home to the largest democracy in the world (i.e., India), where an appropriate use of ICTs can enable them to become part of the global information society. There had been encouraging signs in Asia with respect to e-government adoption and implementation of relevant services. Asian countries provide e-government services, mainly through websites that range from static to fully fledged web portals. However, there is a lack of e-government literature that provides detailed analyses of contents of Asian e-government services. This chapter is intended to address this. In addition to describing Asian e-government services, it also provides recommendations with respect to future works, and identifies prospects for e-government services.

An Exploratory Study of Electronic Government and State Portals in Mexico

2011 ◽  
pp. 116-156 ◽  
Author(s):  
Luis Felipe Luna-Reyes ◽  
J. Ramón Gil-Garcia ◽  
Jennifer S. Rojas-Bandera
Keyword(s):  
Information And Communication Technologies ◽  
Citizen Participation ◽  
State Government ◽  
Web Sites ◽  
Communication Technologies ◽  
Electronic Government ◽  
Government Web Sites ◽  
Mexican State ◽  
Mexican Government ◽  
Information And Communication

Many governments have embraced the information revolution by developing information and communication technologies (ICTs) to improve services to citizens. In Mexico, the number of government Web sites has increased from none in 1994 to about 2,800 in 2005. However, there is relatively little research about Mexican government portals. This chapter preliminarily evaluates the quality and functionality of four state government portals in Mexico. It also analyzes their evolution from 2002 to 2005 and uncovers some general trends. In general, Mexican state government portals seem to be mainly information catalogs with some transactional capabilities. However, the observed portals show a pattern of transitioning to a more user-centered design and integrating more electronic services. In addition, Mexican state portals show an increasing concern for transparency and citizen participation.

SERVICES SECTOR DEVELOPMENT IN THE DIGITAL ECONOMY CONDITIONS

2021 ◽  
Vol 1 (7) ◽  
pp. 47-50
Author(s):  
E. V. BARDASOVA ◽  
◽  
L. G. KIRILLOVA ◽  
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Digital Economy ◽  
Digital Environment ◽  
End User ◽  
Digital Platforms ◽  
Services Sector ◽  
Information And Communication

The article is devoted to the consideration of the features of the digital economy, which provide huge opportunities for the development of business and services. Information and communication technologies allow you to bring the manufacturer to the end user, reduce costs, and develop new services on digital platforms. The conclusion is made: to get development opportunities from the digital environment, it is necessary to master the relevant competencies.

Digital Literacy in a Lifelong Learning Programme for Adults

2014 ◽  
pp. 841-856
Author(s):  
Athanassios Jimoyiannis ◽  
Maria N. Gravani
Keyword(s):  
Lifelong Learning ◽  
Instructional Practices ◽  
Information And Communication Technologies ◽  
Digital Literacy ◽  
Communication Technologies ◽  
Literacy Skills ◽  
Ict Literacy ◽  
Individual Instruction ◽  
Information And Communication ◽  
To Come

The study presented explores aspects of adult learning on digital literacy in the context of a lifelong learning programme for social cohesion in Greece. The article outlines the framework of the digital literacy subject and underlines its associated objectives regarding adults' knowledge and competence in Information and Communication Technologies (ICT). The exploration draws upon the experiences and perceptions of eight adult ICT educators. The findings reveal that the educators tried to use flexible instructional practices that were adjusted to adult learners' needs and interests. Common effective instructional practices used were: ICT competence sessions, interdisciplinary and multi-literacy lessons, ICT-based projects, individual instruction sessions. Additionally, the article reveals the difficulties that adults faced in the course of developing ICT literacy skills. The paper ends with implications for the design of adult digital literacy courses in lifelong learning programmes, and for the preparation and development of the ICT educators in the years to come.

Digital Literacy in a Lifelong Learning Programme for Adults

2012 ◽  
pp. 109-123 ◽  
Author(s):  
Athanassios Jimoyiannis ◽  
Maria Gravani
Keyword(s):  
Lifelong Learning ◽  
Instructional Practices ◽  
Information And Communication Technologies ◽  
Digital Literacy ◽  
Communication Technologies ◽  
Literacy Skills ◽  
Ict Literacy ◽  
Individual Instruction ◽  
Information And Communication ◽  
To Come

The study presented explores aspects of adult learning on digital literacy in the context of a lifelong learning programme for social cohesion in Greece. The article outlines the framework of the digital literacy subject and underlines its associated objectives regarding adults’ knowledge and competence in Information and Communication Technologies (ICT). The exploration draws upon the experiences and perceptions of eight adult ICT educators. The findings reveal that the educators tried to use flexible instructional practices that were adjusted to adult learners’ needs and interests. Common effective instructional practices used were: ICT competence sessions, interdisciplinary and multi-literacy lessons, ICT-based projects, individual instruction sessions. Additionally, the article reveals the difficulties that adults faced in the course of developing ICT literacy skills. The paper ends with implications for the design of adult digital literacy courses in lifelong learning programmes, and for the preparation and development of the ICT educators in the years to come.

Development and Implementation of E-Government Services in Turkey

2011 ◽  
pp. 469-490
Author(s):  
Asim Balci ◽  
Erhan Kumas ◽  
Tunç D. Medeni
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Content Management ◽  
Theoretical Background ◽  
Government Services ◽  
Government Institutions ◽  
Effective Manner ◽  
Information And Communication ◽  
The Relationship

Development and extensive use of information and communication technologies has led to important implications for public sectors throughout the world. As a result, in governmental services, citizens have been enjoying better quality services, in an efficient and effective manner. e-government, however, is more related to “government” rather than the “e” as the technical and technological one. The challenge is to use technologies to improve the capacities of government institutions, while improving the quality of life of citizens by redefining the relationship between citizens and their government. Accordingly, this chapter focuses on e-government applications highlighted to reach a more citizen centric e-government in Turkey. Especially, two concepts of e-government, content management system and measuring citizens’ satisfaction from e-services are underlined. Therefore, after giving a theoretical background first on e-government, content management and then measuring e-services satisfaction, new developments towards these concepts are accounted.

Mechanism of E-Government Undertaking in Japan

2011 ◽  
pp. 2272-2283
Author(s):  
Yuko Kaneko
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Online Application ◽  
Government Web Sites ◽  
Future Challenges ◽  
Information And Communication ◽  
The Government ◽  
Other World ◽  
Government Portal ◽  
Government Initiative

According to the report submitted by the Evaluation Committee of Experts, Government ICT Strategy Headquarters in December 2005 (ECE, 2005), Japan has already established the globally advanced e-government infrastructures for such services as online application and filing. The report also acknowledged that the quantity and quality of information, guidance and search engine at the government portal, “e-Gov”, and individual government Web sites have reached almost the same level as those of the government Web sites of the other world-famous ICT nations. These achievements have resulted from the continuous undertaking of introducing information and communication technologies (ICTs) in the government operations from 1960s (ECHMCA, 2001). In this article, the successful accomplishments of e-government initiative are described followed by the analysis of institutional arrangements and mechanisms concerning e-government initiatives. Lastly, the future challenges will be suggested.

Level-Based Development of E-Government Services

2011 ◽  
pp. 1742-1752
Author(s):  
Penelope Markellou ◽  
Angeliki Panayiotaki ◽  
Athanasios Tsakalidis
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Online Information ◽  
Continuous Increase ◽  
The Public ◽  
Government Services ◽  
Efficiency And Effectiveness ◽  
Information And Communication ◽  
Proper Design ◽  
Digital Channels

As the Web is growing exponentially, the way of provision governmental information and services has been changed by the newly supplied technological capacities and digital channels. More and more governments all over the world are trying to acquire an electronic profile, in order to offer advanced services to their users (citizens and businesses). Two basic factors have significant contribution to this direction. The first considers the continuous increase of the users’ daily needs (e.g., information searching, certificate requesting). Traditionally, the completion of these tasks implies a lot of valuable time to be lost in the tracking of responsible actor and in the waiting in queues. The second one refers to the ongoing access of the users with the Internet. This new way of communication facilitates the transactions and helps in providing better public services. It is clear that e-government’s successful development and operation demands proper design, which will comprise the basis for its application. Information and communication technologies (ICT) may contribute essentially to this direction, as long as government and users adopt them under the framework of a broader reorganization of the public sector. This adaptation can be implemented gradually in levels, which will enable the unobstructed data flow from/to government and will give the opportunity to citizens and businesses to obtain the highest access to the provided governmental services. Only under these circumstances, this transition will lead to a series of strategic, administrative and operational benefits (NOIE, 2003; OGC, 2003), for example, best coverage of users’ needs, cost and time savings, and so forth. This article is intended to present a level-based approach for the development of e-government services, starting from the lowest one to the highest and more complicated. Following gradually this sequence of technological levels and incorporating with strategy, coordination, and know-how, an organization can realize the vision of e-government, provide reliable online information and services to their users and improve their efficiency and effectiveness.

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