Managing Stakeholder Interests in E-Government Implementation

2011 ◽  
pp. 3262-3282
Author(s):  
Chee-Wee Tan ◽  
Shan L. Pan ◽  
Eric T.K. Lim
Keyword(s):  
Public Services ◽  
Stakeholder Management ◽  
Dominant Role ◽  
Administrative Management ◽  
Stakeholder Interests ◽  
Stakeholder Perspective ◽  
Critical Aspects ◽  
Developing Strategies

As e-government plays an increasingly dominant role in modern public administrative management, its pervasive influence on organizations and individuals is apparent. It is, therefore, timely and relevant to examine e-governance—the fundamental mission of e-government. By adopting a stakeholder perspective, this study approaches the topic of e-governance in e-government from the three critical aspects of stakeholder management: (1) identification of stakeholders; (2) recognition of differing interests among stakeholders; and (3) how an organization caters to and furthers these interests. Findings from the case study point to the importance of (1) discarding the traditional preference for controls to develop instead a proactive attitude towards the identification of all relevant collaborators; (2) conducting cautious assessments of the technological restrictions underlying IT-transformed public services to map out the boundary for devising and implementing control and collaboration mechanisms in the system; and (3) developing strategies to align stakeholder interests so that participation in e-government can be self-governing.

E-Government Implementation

2006 ◽  
pp. 353-380
Author(s):  
Chee-Wee Tan ◽  
Eric T.K. Lim ◽  
Shan-Ling Pan
Keyword(s):  
Public Services ◽  
Stakeholder Management ◽  
Dominant Role ◽  
Administrative Management ◽  
Stakeholder Interests ◽  
Stakeholder Perspective ◽  
Critical Aspects ◽  
Developing Strategies

As e-government plays an increasingly dominant role in modern public administrative management, its pervasive influence on organizations and individuals is apparent. It is therefore timely and relevant to examine e-governance, the fundamental mission of e-government. By adopting a stakeholder perspective, this study approaches the topic of e-governance in e-government from the three critical aspects of stakeholder management: (1) identification of stakeholders; (2) recognition of differing interests among stakeholders; and (3) how an organization caters to and furthers these interests. Findings from the case study point to the importance of: (1) discarding the traditional preference for controls to develop instead a proactive attitude towards the identification of all relevant collaborators; (2) conducting cautious assessments of the technological restrictions underlying IT-transformed public services to map out the boundary for devising and implementing control and collaboration mechanisms in the system; and (3) developing strategies to align stakeholder interests such that participation in e-government can be self-governing.

E-Government Implementation

2011 ◽  
pp. 1832-1860
Author(s):  
Chee-Wee Lim ◽  
Eric T.K. Tan ◽  
Shan-Ling Pan
Keyword(s):  
Stakeholder Management ◽  
Management Strategies ◽  
Control Mechanisms ◽  
Management Philosophy ◽  
Administrative Management ◽  
Stakeholder Interests ◽  
Stakeholder Perspective ◽  
Different Characteristics ◽  
And Control

As e-government becomes increasingly pervasive in modern public administrative management, its influence on organizations and individuals has become hard to ignore. It is therefore timely and relevant to examine e-governance—the fundamental mission of e-government. By adopting a stakeholder perspective and coming from the strategic orientation of control and collaboration management philosophy, this study approaches the topic of e-governance in e-government from the three critical aspects of stakeholder management: (1) identification of stakeholders, (2) recognition of differing interests among stakeholders, and (3) how an organization caters to and furthers these interests. Findings from the case study allow us to identify four important groups of stakeholders known as the Engineers, Dissidents, Seasoners, and Skeptics who possess vastly different characteristics and varying levels of acceptance of and commitment towards the e-filing paradigm. Accordingly, four corresponding management strategies with varying degrees of collaboration and control mechanisms are devised in the bid to align these stakeholder interests such that their participation in e-government can be leveraged by public organizations to achieve competitive advantage.

E-Government Implementation

2009 ◽  
pp. 60-88 ◽  
Author(s):  
Eric T.K. Lim ◽  
Chee-Wee Tan ◽  
Shan-Ling Pan
Keyword(s):  
Stakeholder Management ◽  
Management Strategies ◽  
Control Mechanisms ◽  
Management Philosophy ◽  
Administrative Management ◽  
Stakeholder Interests ◽  
Stakeholder Perspective ◽  
Different Characteristics ◽  
And Control

As e-government becomes increasingly pervasive in modern public administrative management, its influence on organizations and individuals has become hard to ignore. It is therefore timely and relevant to examine e-governance—the fundamental mission of e-government. By adopting a stakeholder perspective and coming from the strategic orientation of control and collaboration management philosophy, this study approaches the topic of e-governance in e-government from the three critical aspects of stakeholder management: (1) identification of stakeholders, (2) recognition of differing interests among stakeholders, and (3) how an organization caters to and furthers these interests. Findings from the case study allow us to identify four important groups of stakeholders known as the Engineers, Dissidents, Seasoners, and Skeptics who possess vastly different characteristics and varying levels of acceptance of and commitment towards the e-filing paradigm. Accordingly, four corresponding management strategies with varying degrees of collaboration and control mechanisms are devised in the bid to align these stakeholder interests such that their participation in e-government can be leveraged by public organizations to achieve competitive advantage.

Stakeholders and Invasive Asian Carp in the Great Lakes

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Shannon Orr
Keyword(s):  
Great Lakes ◽  
Mississippi River ◽  
Stakeholder Management ◽  
River System ◽  
Analytical Framework ◽  
Asian Carp ◽  
Fishing Industry ◽  
Policy Problem ◽  
Stakeholder Interests

Asian carp were introduced in the 1970s as an environmentally friendly alternative to chemicals for cleaning aquaculture ponds. The carp escaped from their ponds and entered the Mississippi River system, leaving behind a path of destruction. Now, they are just a few miles away from the Great Lakes where they pose a threat to the billion-dollar fishing industry. One of the challenges in dealing with the problem is the diverse array of stakeholders involved who all have very different perspectives, concerns, and ideas about this policy problem. This case study demonstrates the challenges of stakeholder management in public policy and gives readers an analytical framework for thinking about stakeholder interests.

Case study 3

2018 ◽  
Author(s):  
Ewan Ferlie ◽  
Sue Dopson ◽  
Chris Bennett ◽  
Michael D. Fischer ◽  
Jean Ledger ◽  
...  
Keyword(s):  
Health Care ◽  
Public Services ◽  
Management Consulting ◽  
Organizational Redesign ◽  
Management Consultants ◽  
Management Knowledge ◽  
Problems And Solutions ◽  
Financial Interests ◽  
The Way

The chapter discusses management consultants and consulting knowledge in health care, highlighting significant expenditure on consultancy and how consultants have shaped thinking in public services, which some critics suggest has served consultants’ own (financial) interests. The chapter then discusses the way consultants mobilize management knowledge and frame clients’ problems and solutions. It discusses an empirical case study of a consultancy project to redesign NHS organizations to make substantial ‘efficiency savings’. Here, consultants framed the NHS’s problem and solution, and then imposed an organizational redesign. Local NHS managers and clinicians framed the NHS’s problem differently, doubting the consultants’ framing and proposing redesign, but feeling unable to engage in dialogue about these concerns. Consequently, they engaged with the project in a calculated and defensive way, superficially accepting the redesign while waiting for its implementation to fail. Thus, the chapter demonstrates framing politics surrounding management consulting knowledge.

Governance of differential stakeholder interests in supply chains and networks

2013 ◽  
Vol 13 (2) ◽  
pp. 99-105 ◽  
Author(s):  
E.F.M. Wubben ◽  
H.J. Bremmers ◽  
P.T.M. Ingenbleek ◽  
A.E.J. Wals
Keyword(s):  
Social Sciences ◽  
Business Models ◽  
Production Systems ◽  
Stakeholder Management ◽  
Data Gathering ◽  
Health Claims ◽  
Stakeholder Dialogue ◽  
Stakeholder Interests ◽  
Multi Stakeholder ◽  
The Impact

Competing frames and interests regarding food provision and resource allocation, adding to the increased global interdependencies, necessitate agri-food companies and institutions to engage themselves in very diverse multi-stakeholder settings. To develop new forms of interaction, and governance, researchers with very different backgrounds in social sciences try to align, or at least share, research trajectories. This first paper in a special issue on governance of differential stakeholder interests discusses, first, different usages of stakeholder categories, second, the related intersubjectivity in sciences, third, an rough sketch of the use of stakeholder management in different social sciences. Social science researchers study a wide variety of topics, such as individual stakeholder impact on new business models, stakeholder group responses to health claims, firm characteristics explaining multi-stakeholder dialogue, and the impact of multi-stakeholder dialogue on promoting production systems, and on environmental innovations. Interestingly, researchers use very different methods for data gathering and data analysis.

Provision of public services by Slovak local governments - Case study social protection – old age: A supply demand mismatch?

2021 ◽  
Author(s):  
Tomáš Černěnko ◽  
Klaudia Glittová
Keyword(s):  
Regression Analysis ◽  
Old Age ◽  
Local Governments ◽  
Public Services ◽  
Social Protection ◽  
Supply And Demand ◽  
Descriptive Analysis ◽  
The Elderly ◽  
Provision Of Services

The aim of the paper is to describe the supply of public services in the field of social protection - old age (represented by expenditures in group 10, class 2 of COFOG classification) in relation to the demand for these services represented by the population in the age group 62+ related to the size and region of the local government unit. The analysis of supply and demand takes place at the level of individual local governments and the results are then presented in relation to the size of the municipality and the region. Two approaches were used for the analysis. The first focuses on the description of the current situation through the categorization of local governments according to the approach to the provision of services, and the second consists in regression analysis. The results of the regression analysis suggest that the size of the municipality and the region do not play as important a role in terms of access to the provision of the examined services as indicated by the first, descriptive analysis. To find a "pattern" for local authorities to decide on access to services for the elderly, further research will be needed that takes into account several socio-economic indicators.

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