Perception of Mobile Technology Provision in Health Service

2009 ◽  
pp. 1408-1428
Author(s):  
Astrid M. Oddershede ◽  
Rolando A. Carrasco
Keyword(s):  
Health Care ◽  
Health Service ◽  
Mobile Technology ◽  
Care Service ◽  
Health Care Service ◽  
Health Sector ◽  
Analytic Hierarchy ◽  
Health Related ◽  
Research Decision

In this chapter the user interface perception and resources for mobile technology (MT) support in health care service activities is investigated. Most procedures oriented to provide better operation and quality of health service depend on the existing information and communication technology (ICT) system. However, the implementation of new technology competes with funding available for health institutions resources, hence introducing them is complex. The technical difficulties encountered in using ICT are: an inadequate physical infrastructure, quality of service (QoS) issues, and insufficient access by the user to the hardware/software communication infrastructure. A case study by multi-criteria approach was investigated involving three categories of hospitals in Chile and empirical data was collected comprising diverse health sector representatives. The main contribution is the proposed research decision-making model using the analytic hierarchy process (AHP) to evaluate and compare information and communications systems as fixed, wireless, or computer-assisted provisions for health-related activities and to identify the high priority dimensions in a health care service.

Perception of Mobile Technology Provision in Health Service

2011 ◽  
pp. 345-364 ◽  
Author(s):  
Astrid M. Oddershede ◽  
Rolando A. Carrasco
Keyword(s):  
Health Service ◽  
Mobile Technology ◽  
Healthcare Service ◽  
New Technology ◽  
Health Sector ◽  
Computer Assisted ◽  
Analytic Hierarchy ◽  
Health Related ◽  
Information And Communication ◽  
Research Decision

In this chapter the user interface perception and resources for Mobile Technology (MT) support in healthcare service activities is investigated. Most procedures oriented to provide better operation and quality of health service depends on the existing information and communication technology (ICT) system However, the implementation of new technology competes with funding available for health institutions resources, hence introducing them is complex. The technical difficulties encountered in using ICT are: an inadequate physical infrastructure, QoS issues and insufficient access by the user to the hardware/software communication infrastructure. A case study by multi-criteria approach was investigated involving three categories of hospitals in Chile and empirical data was collected comprising diverse health sector representatives. The main contribution is the proposed research decision-making model using the Analytic Hierarchy Process (AHP) to evaluate and compare information and communications systems as fixed, wireless or computer-assisted provisions for health related activities and to identify the high priority dimensions in a healthcare service.

scholarly journals An Artifact for Evaluating the Quality of Health Service Providers: Evidence From Brazil

2018 ◽  
Vol 55 ◽  
pp. 004695801879016
Author(s):  
Lúcia Helena da Silva Mendes ◽  
Luiz Cláudio Sampaio Mendes ◽  
Lilian Lucy dos Santos ◽  
Carlos Otávio Senff ◽  
Claudimar Pereira da Veiga ◽  
...  
Keyword(s):  
Health Care ◽  
Health Service ◽  
Service Providers ◽  
Design Science ◽  
Care Service ◽  
Health Care Service ◽  
Research Field ◽  
Health Service Providers ◽  
And Performance

The aim of this article is to present an artifact for evaluating the quality and performance of service providers in the field of health care: the UNIPLUS Program. To verify the scientific nature of the artifact and ensure that it meets the criteria set by the community and the environment, the premises of Design Science Research (DSR) were used. As this research field lacks empirical evidence, the artifact was tested from 2013 to 2015 with 25 health care service providers from different categories, with an emphasis on hospitals and clinics located in 7 cities in the south of Brazil. This article makes 3 main contributions to the field: (1) the artifact can be applied to any health insurance operator in Brazil and other countries, as it meets the legal norms and requirements established by current legislation; (2) it helps health service providers by generating information that identifies shortfalls and possibilities for improvement for every aspect analyzed in the evaluation process; and (3) it uses the DSR methodology in an evaluation artifact that evaluates the quality and performance of services in the field of health care. The artifact proved to be adequate for the purpose in question, helping to improve the quality of care and institutional performance.

scholarly journals Patient’s Utility for Various Attributes of Diabetes Care Services

2018 ◽  
Vol 8 (1) ◽  
pp. 1-9 ◽  
Author(s):  
Vinaytosh Mishra ◽  
Cherian Samuel ◽  
S. K. Sharma
Keyword(s):  
Health Care ◽  
Waiting Time ◽  
Diabetes Care ◽  
Care Service ◽  
Group Discussion ◽  
Health Care Service ◽  
Diabetic Patients ◽  
Relative Importance ◽  
Care Services

Diabetes is rising like an epidemic in India. The prevalence of diabetes in India has reached an alarming level of 72.95 millions. The purpose of this article is to assess the relative importance of various health care service attributes in diabetes care. Our study uses secondary research and focus group discussion to identify the attributes of a diabetes specialty clinic. The attributes included in the questionnaire were the quality of the care provide by the health care givers, spend per visit, hospitalization expense, waiting time and the distance to the hospital. Conjoint analysis was used to assess the relative importance of the attributes. It was found that the hospital’s quality was the most important attribute while the distance to the hospital was the attribute with the least importance. Although the quality of the hospital is the most important criterion in selecting a hospital in diabetes care, factors like waiting time, spend per visit, and hospitalization expense play an important role in the selection. We assess the relative importance of these factors for the diabetic patients in India. The study is first of its kind and could help policy makers in designing better health care services in diabetes care.

scholarly journals Persepsi Komunitas Adat Terpencil Suku Anak Dalam (SAD) terhadap Pelayanan Kesehatan

2019 ◽  
Vol 19 (3) ◽  
pp. 602
Author(s):  
Mila Triana Sari ◽  
Hartati Sandora ◽  
Haflin Haflin
Keyword(s):  
Quality Of Life ◽  
Health Care ◽  
Qualitative Research ◽  
Sampling Method ◽  
Care Service ◽  
Health Care Service ◽  
Purposive Sampling ◽  
Interview Guide ◽  
The Impact

The solitory custom community of Suku Anak Dalam (SAD) is one of group society whose life are depend to the natural researches in the forest. It is needed an effort to provide service in order to meet their needed, especially health care service for improving their quality of life in the solitary custom Community of Suku Anak Dalam.  This research was conducted in order to know about the persepsion of SAD society towards Health Care Service in the Working Area of Puskesmas Pematang Kabau. This research was conducted on Januari until February 2017 for the purpose of getting understanding about persepsion of solitary custom Community of Suku Anak Dalam towards health care service, the number of participants were 15 people. This is qualitative research with purposive sampling method. The research instruments were indepth interview and interview guide. The result of the research analyzed by using Colaizzi Technique. The finding of the research showed five themes:  the reason of SAD Society in terms of receiving care service. Secondly, the respond of SAD society, thirdly, about the changing and the impact of SAD society. Fourth, the meaning of health care service to SAD society. And fifth the experience of SAD society towards health and service.SAD society gave respond about perception or possitive support towards Health Care Service.

scholarly journals Patients’ Perception and Satisfaction on Model Pharmacies in Dhaka City, Bangladesh

2018 ◽  
Vol 21 (1) ◽  
pp. 47-54 ◽  
Author(s):  
Jesmin Sultana
Keyword(s):  
Health Care ◽  
Care Service ◽  
Health Care Service ◽  
Health Sector ◽  
Pharmaceutical Journal ◽  
Poor Quality ◽  
Healthcare Management ◽  
Dhaka City ◽  
Quality Health Care ◽  
Patients Satisfaction

The aim of the present study is to find out the patients’ perception and satisfaction about model pharmacies in Dhaka city, Bangladesh. Model pharmacies of Dhanmondi, Mohammadpur, Mirpur, Kalabagan, Green road, Panthopath, Mohakhali, Gulshan and old Dhaka were considered as the study area. The factors for better health care service have been discussed from the points of patients’ perception. Pharmaceutical sector of Bangladesh is improving day by day although the inclusion of graduate pharmacists in the health sector is not yet implemented. Lack of modern facilities, improper management of medicines, selling of poor quality medicines as well as no counseling in pharmacies for the patients by “A grade” pharmacists are major causes of poor quality health care service. Recent initiation of model pharmacies in Bangladesh may be a hope for better healthcare management and patients’ satisfaction. The correlation matrix shows the factors that impact patients’ satisfaction and purchasing decision in model pharmacy. The most important and significant factors are counseling by “A grade” pharmacists, patient database system, affordable price and quality of medicines. Recommendations have been made for further improvement of the model pharmacies from the patients’ point of view and satisfaction, which might help to create a model for other developed and developing countries.Bangladesh Pharmaceutical Journal 21(1): 47-54, 2018

scholarly journals Community participation in health service reform: the development of an innovative remote Aboriginal primary health-care service

2015 ◽  
Vol 21 (4) ◽  
pp. 409 ◽  
Author(s):  
Carole Reeve ◽  
John Humphreys ◽  
John Wakerman ◽  
Vicki Carroll ◽  
Maureen Carter ◽  
...  
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Service ◽  
Care Service ◽  
Health Care Service ◽  
Aboriginal Health ◽  
Primary Health Care Service ◽  
Disadvantaged Area ◽  
Primary Health ◽  
Comprehensive Primary Health Care

The aim of this study was to describe the reorientation of a remote primary health-care service, in the Kimberley region of Australia, its impact on access to services and the factors instrumental in bringing about change. A unique community-initiated health service partnership was developed between a community-controlled Aboriginal health organisation, a government hospital and a population health unit, in order to overcome the challenges of delivering primary health care to a dispersed, highly disadvantaged Aboriginal population in a very remote area. The shared goals and clear delineation of responsibilities achieved through the partnership reoriented an essentially acute hospital-based service to a prevention-focussed comprehensive primary health-care service, with a focus on systematic screening for chronic disease, interdisciplinary follow up, health promotion, community advocacy and primary prevention. This formal partnership enabled the primary health-care service to meet the major challenges of providing a sustainable, prevention-focussed service in a very remote and socially disadvantaged area.

scholarly journals Effects of Health Sector Information Asymmetry on Patient Satisfaction: An Appilication on Yalova Oral and Dental Care Centre

2013 ◽  
Author(s):  
Selami Özcan ◽  
Kerim Baş ◽  
H. Yunus Taş
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Information Asymmetry ◽  
Health Care Services ◽  
Care Service ◽  
Health Care Service ◽  
Health Sector ◽  
Practical Applications ◽  
Information Level ◽  
Level Difference

Effects of excessive information level difference between providers and receivers of health care services on patients will be presented with this work. Fundamental concepts like health care service, information asymmetry and it’s effects will be explained. Information levels of attempts and treatments that were put in practice to the patients, surgical operations and billing will be studied and the outputs of the information level difference between the provider and the receiver will be determined. In this research, it will be revealed if the practical applications and the concepts in the literature overlap each other and developing a new method towards evaluating the information level difference will be attempted. Patients who received a certain number of treatments will be targeted. Survey questions that will be asked to the patients will try to reveal the amount of information on the procedure they have undertaken and the between this level of information and the their satisfaction. SPSS software is used for the analysis of the data. Resolving of the relation between patient satisfaction themeasured percentage of level of information about the procedure the subject have undertaken will be attempted during the evaluation of the survey results. The effects of gender, age and education on level of information-customer satisfaction will also be investigated while determining the patients level of information with this survey.

scholarly journals GLOBAL AND RUSSIAN TENDENCIES IN THE HUMAN RESOURCE MANAGEMENTIN HEALTH CARE

2015 ◽  
Vol 7 (2) ◽  
pp. 123-132 ◽  
Author(s):  
O G Hurtsilava ◽  
V S Luchkevich ◽  
M V Avdeeva ◽  
V N Filatov ◽  
I L Samodova
Keyword(s):  
Health Care ◽  
Human Resource ◽  
Care Service ◽  
Health Care Service ◽  
Health Sector ◽  
Medical Personnel ◽  
The World ◽  
Current Classification ◽  
Nurses And Physicians

The article analyses the main directions of development of human resource management in the health sector, both in Russia and abroad. Through the example of the Russian and foreign health care service it shows that the main problem is the deficit of nurses and physicians. The world experience in solving this problem is analysed in the article. The research shows the current classification of availability of medical personnel and characterises system of training of medical personnel in Russia. In conclusion the prospects of development of human resources policy and medical personnel management on the basis of strategic planning in health care are given.

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