Use of the Concern-Task-Interaction-Outcome (CTIO) Cycle for Virtual Teamwork

2010 ◽  
pp. 173-192
Author(s):  
Suryadeo Vinay Kissoon
Keyword(s):  
Information Quality ◽  
Life Cycles ◽  
Retail Banking ◽  
Virtual Communication ◽  
Team Members ◽  
Face To Face ◽  
Virtual Teamwork ◽  
Current Trends ◽  
Interaction Variables ◽  
Virtual Interaction

This chapter introduces the CTIO (Concern-Task-Interaction-Outcome) Cycle as a means of studying team member interaction using face-to-face and virtual interaction media in retail banking. The type of interaction is discussed in terms of different conceptual cycles having a linkage in the framing of the CTIO Cycle. In the past, routine teamwork using face-to-face communication was important. Today, with emerging technologies for retail banking organizations, teamwork through virtual communication has been gaining importance for increased productivity. This chapter addresses different problem-solving cycles, each of which relates to the mode of interaction medium (whether face-to-face or virtual) used by team members, facilitators, or managers to resolve problems in the workplace. The chapter focuses on understanding the relationship between face-to-face and virtual interaction variables. This is important to researchers in identifying retail banking trends using hybrid teams and virtual group networks with routine teamwork. Using virtual over face-to-face interactions in the different data life cycles linkages are gaining importance from the perspectives of data and information quality. This can be attributed to the increased use of technologies and virtual network features. Current trends are leading to the triangulation of continuous improvement, routine teamwork, and virtual teamwork in support of retail banking organizations achieving productive performance.

Use of the Concern-Task-Interaction-Outcome (CTIO) Cycle for Virtual Teamwork

2013 ◽  
pp. 316-341
Author(s):  
Suryadeo Vinay Kissoon
Keyword(s):  
Information Quality ◽  
Life Cycles ◽  
Retail Banking ◽  
Virtual Communication ◽  
Team Members ◽  
Face To Face ◽  
Virtual Teamwork ◽  
Current Trends ◽  
Interaction Variables ◽  
Virtual Interaction

This chapter introduces the CTIO (Concern-Task-Interaction-Outcome) Cycle as a means of studying team member interaction using face-to-face and virtual interaction media in retail banking. The type of interaction is discussed in terms of different conceptual cycles having a linkage in the framing of the CTIO Cycle. In the past, routine teamwork using face-to-face communication was important. Today, with emerging technologies for retail banking organizations, teamwork through virtual communication has been gaining importance for increased productivity. This chapter addresses different problem-solving cycles, each of which relates to the mode of interaction medium (whether face-to-face or virtual) used by team members, facilitators, or managers to resolve problems in the workplace. The chapter focuses on understanding the relationship between face-to-face and virtual interaction variables. This is important to researchers in identifying retail banking trends using hybrid teams and virtual group networks with routine teamwork. Using virtual over face-to-face interactions in the different data life cycles linkages are gaining importance from the perspectives of data and information quality. This can be attributed to the increased use of technologies and virtual network features. Current trends are leading to the triangulation of continuous improvement, routine teamwork, and virtual teamwork in support of retail banking organizations achieving productive performance.

scholarly journals How May Virtual Communication Shape Cooperation in a Work Team?

2004 ◽  
Vol 26 (1) ◽  
Author(s):  
Andreas Flache
Keyword(s):  
Social Relationships ◽  
Work Teams ◽  
Work Team ◽  
Online Interaction ◽  
Negative Effects ◽  
Virtual Communication ◽  
Team Members ◽  
Face To Face ◽  
Interaction Task ◽  
Simulation Results

AbstractThis paper addresses theoretically the question how virtual communication may affect cooperation in work teams. The degree of team virtualization, i.e. the extent to which interaction between team members occurs online, is related to parameters of the exchange. First, it is assumed that in online interaction task uncertainties are higher than in face-to-face contacts. Second, the gratifying value of peer rewards is assumed to be lower in online contacts. Thirdly, it is assumed that teams are different in the extent to which members depend on their peers for positive affections, operationalized by the extent to which team members are interested in social relationships for their own sake, independently from their work interactions. Simulation results suggest both positive and negative effects of team virtualization on work-cooperation.

Prescription in Locker Box (PILBOX): Remodeling of the Medication Collection Process (Preprint)

2020 ◽  
Author(s):  
Lim Jit Fan Christina ◽  
Goh Boon Kwang ◽  
Chee Wing Ling Vivian ◽  
Tang Woh Peng ◽  
Goh Qiuling Bandy
Keyword(s):  
Cross Sectional Study ◽  
Ease Of Use ◽  
Prescription Medications ◽  
Pharmacy Staff ◽  
Cross Sectional ◽  
Team Members ◽  
Face To Face ◽  
Ranking Score ◽  
Study Team ◽  
Willingness To Use

BACKGROUND Traditionally, patients wishing to obtain their prescription medications have had to present themselves physically at pharmacy counters and collect their medications via face-to-face interactions with pharmacy staff. Prescription in Locker Box (PILBOX) is a new innovation which allows patients and their caregivers to collect their medication asynchronously, 24/7 at their convenience, from medication lockers instead of from pharmacy staff and at any time convenient to them instead of being restricted to pharmacy operating hours. OBJECTIVE This study aimed to determine the willingness by patients/caregivers to use this new innovation and factors that affect their willingness. METHODS This prospective cross-sectional study was conducted over 2 months at 2 public primary healthcare centres in Singapore. Patients or caregivers who were at least 21 yo and turned up at the pharmacies to collect medications were administered a self-developed 3-part questionnaire face-to-face by trained study team members, if they gave their consent to participate in the study. RESULTS A total of 222 participants completed the study. About 40% of them participants were willing to use the PILBOX to collect their medications. Amongst the participants who were keen to use the PILBOX service, slightly more than half (i.e. 52.8%) of them were willing to pay for the PILBOX service. The participants felt that the ease of use (3.46±1.21 i.e. mean of ranking score ± standard deviation) of the PILBOX was the most important factor that would affect their willingness to use the medication pick up service. This was followed by “waiting time” (3.37±1.33), cost of using the medication pick up service (2.96±1.44) and 24/7 accessibility (2.62±1.35). This study also found that age (p=0.006), language literacy (p=0.000), education level (p=0.000), working status (p=0.011) and personal monthly income (p=0.009) were factors that affected the willingness of the patients or caregivers to use the PILBOX. CONCLUSIONS Patients and caregivers are keen to use PILBOX to collect their medications for its convenience and the opportunity to save time, if it is easy to use and not costly.

scholarly journals The power of individual cultural values in global virtual teams

2012 ◽  
Vol 12 (2) ◽  
pp. 193-210 ◽  
Author(s):  
Audra I. Mockaitis ◽  
Elizabeth L. Rose ◽  
Peter Zettinig
Keyword(s):  
Cultural Values ◽  
Cultural Differences ◽  
Virtual Teams ◽  
Virtual Team ◽  
Global Teams ◽  
Global Virtual Teams ◽  
Team Processes ◽  
Team Members ◽  
Face To Face ◽  
The Relationship

This paper investigates the perceptions of members of 43 culturally diverse global virtual teams, with respect to team processes and outcomes. Despite widespread acknowledgement of the challenges presented by cultural differences in the context of global teams, little is known about the effect of these differences on team dynamics in the absence of face-to-face interaction. Using a student-based sample, we study the relationship between global virtual team members’ individualistic and collectivistic orientations and their evaluations of trust, interdependence, communication and information sharing, and conflict during the team task. Our results suggest that a collectivist orientation is associated with more favorable impressions regarding global virtual team processes and that cultural differences are not concealed by virtual means of communication.

Challenges and Strategies in Remote Design Collaboration During Pandemic: A Case Study in Engineering Education

2021 ◽  
Author(s):  
Elise Belanger ◽  
Caroline Bartels ◽  
Jinjuan She
Keyword(s):  
Engineering Design ◽  
Design Education ◽  
College Education ◽  
Team Members ◽  
Face To Face ◽  
Design Collaboration ◽  
Engineering Design Education ◽  
Geographically Distributed ◽  
Remote Design ◽  
Challenges And Strategies

Abstract The COVID-19 pandemic forced college education to shift from face-to-face to online instruction. This effort is particularly challenging for freshmen and sophomore students, in engineering design projects where collaborations are needed. The study aims to qualitatively understand challenges and possible strategies revealed by students in remote design collaboration through the lens of an undergraduate-level engineering design introduction class. The authors closely observed team members’ struggles and how they handled them through bi-weekly and final reflections in a semester-long project. The challenges and strategies from 11 teams (42 students) were analyzed and implications for future engineering design education were discussed. The findings provide insights to experimentations that aim to establish a successful remote learning environment that reaches core education objectives of engineering design while also helping students adapt to a geographically distributed engineering workforce in future. The study also illustrated the usefulness of reflections as a tool to capture students’ learning dynamics.

scholarly journals What Matters to Us: Impact of Telemedicine During the Pandemic in the Care of Patients With Sarcoma Across Scotland

2021 ◽  
pp. 1067-1073
Author(s):  
Holly M. McCabe ◽  
Alannah Smrke ◽  
Fiona Cowie ◽  
Jeff White ◽  
Peter Chong ◽  
...  
Keyword(s):  
Care Delivery ◽  
Mixed System ◽  
Specialist Care ◽  
Team Members ◽  
Delivery Of Care ◽  
Face To Face ◽  
Patients With Cancer ◽  
Rapid Changes ◽  
Regular Practice ◽  
Survey Questionnaires

PURPOSE In Scotland, approximately 350 sarcoma cases are diagnosed per year and treated in one of the five specialist centers. Many patients are required to travel long distances to access specialist care. The COVID-19 pandemic brought a number of rapid changes into the care for patients with cancer, with increasing utilization of telemedicine. We aimed to evaluate how the utilization of telemedicine affects professionals and patients across Scotland and care delivery, at the Beatson West of Scotland Cancer Centre Sarcoma Unit. METHODS Between June 8 and August 25, 2020, we invited patients and professional sarcoma multidisciplinary team members to participate in separate online anonymous survey questionnaires, to assess their attitudes toward telemedicine. Data were extracted, and descriptive statistics were performed. RESULTS Patient satisfaction (n = 64) with telemedicine was high (mean = 9.4/10) and comparable with traditional face-to-face appointments (mean = 9.5/10). Patients were receptive to the use of telemedicine in certain situations, with patients strongly opposed to being told bad news via telemedicine (88%). Providers recommended the use of telemedicine in certain patient populations and reported largely equivalent workloads when compared with traditional consultations. Providers reported that telemedicine should be integrated into regular practice (66%), with patients echoing this indicating a preference for a majority of telemedicine appointments (57%). CONCLUSION Telemedicine in sarcoma care is favorable from both clinician and patient perspectives. Utilization of telemedicine for patients with rare cancers such as sarcomas is an innovative approach to the delivery of care, especially considering the time and financial pressures on patients who often live a distance away from specialist centers. Patients and providers are keen to move toward a more flexible, mixed system of care.

scholarly journals Zoom As A Tool For Online Learning

2020 ◽  
Author(s):  
Indriati Retno Palupi ◽  
Wiji Raharjo
Keyword(s):  
College Students ◽  
Online Learning ◽  
Internet Access ◽  
The Internet ◽  
Learning Needs ◽  
Virtual Communication ◽  
Face To Face ◽  
Advantages And Disadvantages

There Change the design of the studying process in University during the covid-19 pandemic from face to face to online learning needs some tools to support it. Some tools coming with their own advantages and disadvantages. One of them is Zoom. It becoming tools liked by many lecturers and college students because easy installation process and complete features although it is not free and easy to hack. Nevertheless, internet access is still becoming a big problem in online learning. A mix between two tools of online learning is one of the solutions, for example, zoom and google classroom application. Zoom is used for virtual communication in online learning but it does not provide features for sending the assignment. Otherwise, google classroom provides features to send and receipt some assignments, and it can save the quote on the internet. Both of them will complete each other to support all needs in online learning.

Effects of Collocation on the Integrated Product Team and the Impact on Cost, Schedule, and Risk

1996 ◽  
Author(s):  
Richard L. Rumpf ◽  
Mark E. Gindele
Keyword(s):  
Concurrent Engineering ◽  
Critical Factor ◽  
Team Members ◽  
Face To Face ◽  
Program Schedule ◽  
Potential Benefits ◽  
Integrated Product Team ◽  
The Veil ◽  
The Impact ◽  
Product Team

Abstract Program Managers need to look beyond the veil of potential benefits to assess the risks of contractor proposed concurrent engineering efforts. The mere mention of concurrent engineering or its synonym, integrated product team, does not in itself reduce program schedule and cost. Evaluations should center upon the offeror’s past success with these initiatives and the fundamental steps leading to their implementation. In a recent study of several programs involving the manufacture of Aircraft Launch and Recovery Equipment (ALRE) and support equipment, the effects of integrated product teams were assessed. Several of the programs studied had been competitively awarded to contractors that subsequently defaulted on their contract. The equipment programs were then successfully manufactured by the Prototyping and Manufacturing department at Naval Air Warfare Center, Lakehurst, NJ. Data from the study indicated the success of the manufacture was directly attributable to the use of integrated product teams. Extensive communication between engineering, manufacturing, and testing teams led to the resolution of problems quickly. Face to face meetings were frequent and issues were resolved in minutes without resorting to technical memorandums or other protracted written documents. Collocation of the team members was considered the most critical factor to gaining any benefits from concurrent engineering. Further evidence indicated the more complex a system, the more collocation was critical to its successful completion. Complexity, when measured by the number of parts, critical interfaces, and final testing requirements, was assessed for each program. The more complex programs had employed more frequent and local communication.

Using a GSS to Support Virtual Team-Building

2011 ◽  
pp. 92-108
Author(s):  
Wayne W. Huang ◽  
Kwok-Kee Wei ◽  
John Lim
Keyword(s):  
Group Support Systems ◽  
Team Building ◽  
Virtual Team ◽  
Group Support ◽  
Research Issue ◽  
Important Research ◽  
Group Support System ◽  
Face To Face ◽  
Virtual Teamwork ◽  
Research Propositions

This chapter deals with the use of a group support system (GSS) to support virtual team-building. Literature review on Group Support Systems (GSS) indicates that most prior GSS research focuses on supporting face-to-face teamwork, and few studies were conducted in supporting virtual teamwork and team-building. When virtual teamwork becomes more common in modern organizations, how GSS can be used to enhance virtual team-building is becoming an important research issue. This chapter proposes a conceptual team-building framework. By embedding this conceptual framework into a GSS, the GSS may have the potential to support virtual team-building. Based on the framework, a set of testable research propositions is formulated, and some suggestions for future GSS research are discussed.

Impoliteness as a Model for Virtual Speech Community Building

2010 ◽  
pp. 523-539 ◽  
Author(s):  
Tracy R. LeBlanc
Keyword(s):  
Community Building ◽  
Relevant Literature ◽  
Speech Community ◽  
Virtual Communication ◽  
Ongoing Research ◽  
Face To Face ◽  
Linguistic Strategies ◽  
Starting Point ◽  
Conversational Behavior ◽  
Place And Identity

The aim of this chapter is to account for linguistic strategies of breaking into a virtual speech community, particularly the community the author refers to here as the Pen community. Virtual communication necessitates accommodations not otherwise engaged in face-to-face conversation, and the Pen community is both virtual and leet. Being leet necessitates interactional behavior consisting of techie knowledge, leet speak fluency, and a shared interest in the venture of building and maintaining a leet identity online. The goal for this ongoing research is to understand virtual conversational behavior and its role in leet speech community building. With a brief discussion of the literature on sociolinguistic perspectives as well as pragmatic theories pertaining to conversational behavior (Watts, Ide, & Ehlich 2005; Culpeper, 1996), exchanges from three threads of discourse from the Pen virtual speech community are accounted for. The notable features of discourse are the strategies employed by participants in order to create, build, foster a sense of place and identity, and strengthen said communities. The Pen community’s discourse permits examples of strategies undertaken for this collective effort through attempting to enter into the community and become a member, topic shifting behavior, and flaming. The author operationalizes each of these examples via Culpeper’s Impoliteness model. Included here are a brief review of relevant literature, a discourse analytical approach to the interactional behavior found in The Pen community, and conclusions about how a leet speech community is built virtually. The Impoliteness model serves well here as a starting point for further research on virtual speech community building.

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