Self-Service Systems

2010 ◽  
pp. 1689-1702
Author(s):  
Calin Gurau
Keyword(s):  
Rapid Development ◽  
Personal Characteristics ◽  
Service Systems ◽  
Primary Data ◽  
Service Usage ◽  
Essential Condition ◽  
Online Systems ◽  
Usage Frequency ◽  
Quality Dimensions ◽  
Self Service

The rapid development of online self-service applications has created the need for empirical studies about consumers’ perceptions and behavior during the adoption and use of such systems. An essential condition for understanding the elements that can enhance the adoption and use of these online systems is to identify the main factors that define the quality of self-service applications from the perspective of online users. After a presentation of the main streams of research focused on the analysis of online self-service systems, the article identifies eight quality dimensions defined by previous studies. The analysis of primary data permits a ranking of these quality dimensions in relation to users’ perceptions. On the other hand, the study investigates the influence of users’ personal characteristics (gender, age, Internet usage frequency and online self-service usage frequency) on the perceived importance of various quality dimensions, providing specific insights about the needs and wants of various categories of customers.

Self-Service Systems

2010 ◽  
pp. 48-59
Author(s):  
Calin Gurau
Keyword(s):  
Service Industry ◽  
Internet Usage ◽  
Service Systems ◽  
The Self ◽  
Service Users ◽  
Service Usage ◽  
Customer Empowerment ◽  
Technology Applications ◽  
Self Service

The evolution of information technology applications has changed the landscape of the service industry, offering the possibility of customer empowerment through self-service applications. Considering the main three streams of research already applied in the study of self-services, this chapter investigates customers’ perceptions about eight dimensions that characterise the quality of the self-service experience. On the other hand, the study attempts to analyse the influence of the self-service users’ profile (gender, Internet usage experience, and online self-service usage experience), and to provide specific insights about the needs and wants of various categories of customers.

Self-Service Systems

2010 ◽  
pp. 843-854
Author(s):  
Calin Gurau
Keyword(s):  
Service Industry ◽  
Internet Usage ◽  
Service Systems ◽  
The Self ◽  
Service Users ◽  
Service Usage ◽  
Customer Empowerment ◽  
Technology Applications ◽  
Self Service

The evolution of information technology applications has changed the landscape of the service industry, offering the possibility of customer empowerment through self-service applications. Considering the main three streams of research already applied in the study of self-services, this chapter investigates customers’ perceptions about eight dimensions that characterise the quality of the self-service experience. On the other hand, the study attempts to analyse the influence of the self-service users’ profile (gender, Internet usage experience, and online self-service usage experience), and to provide specific insights about the needs and wants of various categories of customers.

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TAX COMPLIANCE TERHADAP PENYAMPAIAN SPT TAHUNAN WAJIB PAJAK ORANG PRIBADI

2019 ◽  
Vol 3 (2) ◽  
pp. 19
Author(s):  
Mela Cyntia Sani ◽  
Khuznatul Zulfa Wafirotin ◽  
Ika Farida Ulfa
Keyword(s):  
Behavioral Control ◽  
Linear Regression Analysis ◽  
Tax Compliance ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Analysis Method ◽  
Online Systems ◽  
Tax Returns ◽  
Directorate General ◽  
The Government

Individual Taxpayers (WPOP) experience problems every year due to difficulties in filling out SPT. The Directorate General of Taxes issued a new policy in providing easy Notification Services (SPT) using online systems namely e-Filling and e-SPT. The policy taken by the government turned out that there were still many obstacles faced by the KPP Pratama Ponorogo Tax Office regarding ponorogo's lack of understanding related to filling out SPT manually or online using e-SPT and e-Felling. So that this certainly can make taxpayers object to the submission of Annual Tax Returns, especially in terms of calculating the tax payable which must be calculated on its own. Data collection is done by using primary data in the form of questionnaires. The samples processed in this study were 100 respondents who were distributed to individual taxpayers registered at KPP Pratama Ponorogo. Data analysis method uses validity test and reliability test, hypothesis testing using multiple linear regression analysis. The results of this study indicate that the awareness of taxpayers, taxpayer intentions, taxpayer attitudes, subjective norms, behavioral control and ease of tax return filling process affect Tax Compliance (tax compliance) submission of Annual Tax Returns. This is because taxpayers know, understand and implement taxation provisions correctly and voluntarily so as to increase taxpayer compliance in fulfilling their obligations and are willing to report taxes with their own awareness.

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention

MIS Quarterly ◽  
2015 ◽  
Vol 39 (1) ◽  
pp. 177-200 ◽  
Author(s):  
Anne Scherer ◽  
◽  
Nancy V. Wünderlich ◽  
Florian von Wangenheim ◽  
◽  
...  
Keyword(s):  
Customer Retention ◽  
Long Term Effects ◽  
Service Usage ◽  
Self Service

FORGERY DETECTION BY LOCAL CORRESPONDENCE

2001 ◽  
Vol 15 (04) ◽  
pp. 579-641 ◽  
Author(s):  
JINHONG KATHERINE GUO ◽  
DAVID DOERMANN ◽  
AZRIEL ROSENFELD
Keyword(s):  
Rapid Development ◽  
Personal Characteristics ◽  
Signature Verification ◽  
Forgery Detection ◽  
Good Correspondence ◽  
Value Differences ◽  
Global Statistics ◽  
The Cost ◽  
Online Verification ◽  
Interest In Research

Signatures may be stylish or unconventional and have many personal characteristics that are challenging to reproduce by anyone other than the original author. For this reason, signatures are used and accepted as proof of authorship or consent on personal checks, credit purchases and legal documents. Currently signatures are verified only informally in many environments, but the rapid development of computer technology has stimulated great interest in research on automated signature verification and forgery detection. In this paper, we focus on forgery detection of offline signatures. Although a great deal of work has been done on offline signature verification over the past two decades, the field is not as mature as online verification. Temporal information used in online verification is not available offline and the subtle details necessary for offline verification are embedded at the stroke level and are hard to recover robustly. We approach the offline problem by establishing a local correspondence between a model and a questioned signature. The questioned signature is segmented into consecutive stroke segments that are matched to the stroke segments of the model. The cost of the match is determined by comparing a set of geometric properties of the corresponding substrokes and computing a weighted sum of the property value differences. The least invariant features of the least invariant substrokes are given the biggest weights, thus emphasizing features that are highly writer-dependent. Random forgeries are detected when a good correspondence cannot be found, i.e. the process of making the correspondence yields a high cost. Many simple forgeries can also be identified in this way. The threshold for making these decisions is determined by a Gaussian statistical model. Using the local correspondence between the model and a questioned signature, we perform skilled forgery detection by examining the writer-dependent information embedded at the substroke level and try to capture unballistic motion and tremor information in each stroke segment, rather than as global statistics. Experiments on random, simple and skilled forgery detection are presented.

Impact of E-Core Service Quality Dimensions on Perceived Value of M-Banking in Case of Three Socio-Economic Variables

2017 ◽  
Vol 13 (1) ◽  
pp. 1-20 ◽  
Author(s):  
Savdeep Vasudeva ◽  
Gurdip Singh
Keyword(s):  
Service Quality ◽  
Perceived Value ◽  
Mobile Banking ◽  
Service Usage ◽  
Economic Variables ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Core Service ◽  
Socio Economic Variables ◽  
The Impact

This study addresses a research gap in mobile banking (M-banking) related to post service usage consumer behavior and aims to discover the impact of electronic core (e-core) service quality dimensions on the perceived value of service in relation to three socio-economic variables i.e. gender, age and income. The study attempts to identify whether the impact of these dimensions vary as per the difference in socio-economic demographics? Further, E-S-QUAL scale representing dimensions of e-core service quality is utilized and data collection is conducted from a survey of 600 mobile banking users of the Punjab State in India. The collected data is then put to test using Multiple Regression Analysis and Cronbach's alpha. Findings of the study reveal that different customers perceive these dimensions differently depending upon their demographics. This study has important implications for academic research related to e-service quality or to any one doing research in the field of M-banking.

Сashless payment sofware module for self-service systems

2021 ◽  
Vol 3 (1) ◽  
pp. 58-67
Author(s):  
R Kononenko ◽  
◽  
A Salo
Keyword(s):  
Product Market ◽  
Service Systems ◽  
Everyday Activities ◽  
Compact Size ◽  
Medical Computer ◽  
Software And Hardware ◽  
The Creation ◽  
Self Service

With the development of technology and computerization, humanity is entering a new stage of modernization of society every year. This happens in all spheres of life. From medicine and the creation of new medical computer devices to everyday activities, such as paying for groceries. Contactless payments are largely how they sound - a way to pay for goods or services, without other physical needs to go through your automation or transfer it to the person. If you've even seen a passerby press his phone at the checkout to pay late, you've witnessed this technology. Describes the creation of a cashless payment module. Software and hardware has been created that can function autonomously and uninterruptedly. The module has a compact size, placed in places for easy payment. The module is of medium price shade in order to successfully enter the product market.

Service Quality Dimensions Within Technology-Based Banking Services

2013 ◽  
pp. 198-248
Author(s):  
Sharaf Alkibsi ◽  
Mary Lind
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Behavioral Intentions ◽  
Clear Understanding ◽  
Labor Costs ◽  
Banking Services ◽  
Customer Perceptions ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Self Service

Technology-based banking services (TBBS) are quickly expanding and provide cost reductions per transaction, given increasing labor costs. However, TBBS can be very costly if not introduced correctly. It is critical to have a clear understanding regarding how to best implement, manage, and promote TBBS for success. The purpose of this quantitative correlational descriptive research study is to determine if a set of technology-based banking service quality dimensions have an association with customer satisfaction and behavioral intentions toward TBBS in Yemen. Findings revealed evidence that seven service quality dimensions—functionality, enjoyment, security, assurance, design, convenience, and customization—suggested by Lin and Hsieh (2006) were significantly associated with customer satisfaction and behavioral intentions toward TBBS in Yemen. The findings contain descriptive and inferential statistical analysis to describe service quality dimensions and predict customer perceptions of TBBS. The study includes a recommendation that bank leaders focus on service enjoyment and customization to enhance customers’ experience using TBBS. Additional research venues are discussed to improve self-service technologies within the banking industry in Yemen.

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