Design Principles for Online Role Play Simulations to Address Groupthink Tendency in Professional Training

2020 ◽  
pp. 372-398
Author(s):  
Lawrence Leung ◽  
Nancy Law
Keyword(s):  
Decision Making ◽  
Professional Training ◽  
Process Analysis ◽  
Role Play ◽  
Design Principles ◽  
Training System ◽  
Naturalistic Decision Making ◽  
Role Play Simulation ◽  
Crisis Situations

Decision making for professionals in crisis situations can be highly stressful and mission critical. It is a kind of naturalistic decision making (NDM), characterized by highly fluid situations under great stress and uncertainty and involving interprofessional teams. A major challenge to the effective handling of crisis situations is the tendency for the personnel involved to ignore alternatives and make irrational decisions, a phenomenon referred to as Groupthink. This chapter reports on a case study of the application of a set of design principles for an online role play simulation (RPS) in addressing Groupthink in crisis management professional training. The training effectiveness on participants' Groupthink tendency was investigated using Bale's interaction process analysis (IPA). The design principles underpinning the RPS training system is discussed in light of the findings.

Design Principles for Online Role Play Simulations to Address Groupthink Tendency in Professional Training

2019 ◽  
pp. 35-61
Author(s):  
Lawrence Leung ◽  
Nancy Law
Keyword(s):  
Decision Making ◽  
Professional Training ◽  
Process Analysis ◽  
Role Play ◽  
Design Principles ◽  
Training System ◽  
Naturalistic Decision Making ◽  
Role Play Simulation ◽  
Crisis Situations

Decision making for professionals in crisis situations can be highly stressful and mission critical. It is a kind of naturalistic decision making (NDM), characterized by highly fluid situations under great stress and uncertainty and involving interprofessional teams. A major challenge to the effective handling of crisis situations is the tendency for the personnel involved to ignore alternatives and make irrational decisions, a phenomenon referred to as Groupthink. This chapter reports on a case study of the application of a set of design principles for an online role play simulation (RPS) in addressing Groupthink in crisis management professional training. The training effectiveness on participants' Groupthink tendency was investigated using Bale's interaction process analysis (IPA). The design principles underpinning the RPS training system is discussed in light of the findings.

Exploring the Effectiveness of Online Role Play Simulations in Tackling Groupthink in Crisis Management Training

2016 ◽  
Vol 8 (3) ◽  
pp. 1-18 ◽  
Author(s):  
Lawrence Leung ◽  
Nancy Law
Keyword(s):  
Crisis Management ◽  
Process Analysis ◽  
Role Play ◽  
Police Training ◽  
Management Training ◽  
Naturalistic Decision Making ◽  
Management Personnel ◽  
Role Play Simulation ◽  
Positive Effect ◽  
Crisis Management Training

Crisis management in law enforcement contexts is considered to be a kind of Naturalistic Decision-making (NDM). In a NDM situation, crisis management personnel usually have to tackle highly fluid situations under great stress and uncertainty. It has been observed that a major challenge to the effective handling of crisis situations is the tendency for the personnel involved to ignore alternatives and make irrational decisions that, a phenomenon that the psychologist Janis (1972) refers to as Groupthink. This paper reports on the design of an online Role Play Simulation (RPS) for crisis management training and its implementation in in-service police training. The interactions of participants recorded during the RPS training were categorized using Bales' Interaction Process Analysis (IPA). The results show that participation in the RPS has positive effect on the reduction of Groupthink tendency.

Achieving Consensus Despite Apposing Stakes

2017 ◽  
Vol 15 (1) ◽  
pp. 29-47 ◽  
Author(s):  
Henk J. de Vries ◽  
Beke Winter ◽  
Harmen Willemse
Keyword(s):  
Decision Making ◽  
Action Research ◽  
Research Method ◽  
Single Case ◽  
Role Play ◽  
Consensus Building ◽  
Single Case Study ◽  
Iso Standard ◽  
Conflicting Interests

Decision-making in many standardization committees is consensus-based, but this can be difficult to achieve if stakeholders have conflicting interests. This article develops an approach to consensus-building in standardization by applying the Harvard method of negotiation to standardization. The authors apply this method in a single case study using action research. The case concerns the first meeting of a national standardization committee aimed at preparing national input for a new ISO standard on sustainable wood. Some stakeholders were in favor of a new standard, others opposed it strongly. Consensus was achieved during the first meeting by adopting the Harvard method and by adding a role play exercise. This outcome is promising for similar standardization cases. Both topic and research method are new in standardization research.

scholarly journals Improving decision-making effectiveness in crisis situations: developing intuitive expertise at the workplace

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Justin Okoli
Keyword(s):  
Decision Making ◽  
Hudson River ◽  
Aviation Industry ◽  
Content Type ◽  
Intuitive Thinking ◽  
Crisis Managers ◽  
Intuitive Expertise ◽  
Crisis Situations

Design/Methodology/Approach This review examines the role of intuition as a cognitive tool to better manage complex crises. The paper draws on a case study in the aviation industry, the Hudson river incident, to advance the potency and value of intuitive expertise in crisis situations. Purpose Crisis managers operating in safety critical domains are often faced with difficult and exceptional conditions that may challenge their expertise and cause them to rely more heavily on their experiential knowledge. This review therefore provides insights into intuitive thinking and demonstrates its importance in crisis decision-making. Findings Evidence suggests that intuition arguably offers a better cognitive option to decision-makers in high staked and time-pressured crisis situations. The Hudson River case study further highlights why organizations should aim to train their personnel to become better intuitive thinkers. Originality/value This review challenges conventional classical decision theory, outlining its limitations in typical fast paced crises environments. The paper instead positions intuition as a scientific construct that holds important value for crisis managers in extreme conditions.

scholarly journals The Decision-Making Practices among Air Traffic Controllers during Conflict Resolution in Aviation Industry: A Case Study

2021 ◽  
Vol 7 (2) ◽  
pp. 66-79
Author(s):  
Sherrie Winer Anthony ◽  
Rusli Ahmad
Keyword(s):  
Decision Making ◽  
Conflict Resolution ◽  
Professional Training ◽  
Air Traffic ◽  
Civil Aviation ◽  
Aviation Industry ◽  
Related Factors ◽  
Qualitative Phenomenology ◽  
Air Traffic Controllers

The study explores decision-making practices among Air Traffic Controllers (ATCOs) in the Civil Aviation Authority of Malaysia (CAAM) in Sarawak, Malaysia, using the Cynefin Framework. The study intends to identify related factors that influence decision-making practices, explore how decisions are made during conflict resolution, and describe the coping strategies in decision-making practices by ATCOs. The qualitative phenomenology case study method was used to collect data and one-to-one interviews with the ATCOs. Content analysis is used to analyse the data. The findings showed that ATCOs types and working experiences influence the way they make decisions. Decision-making among ATCOs is like the Administrative Model in which they must follow Standard Operating Procedures (SOP) as their strategies in decision-making. Findings contribute toward an understanding of current decision-making practices, which would inform relevant policies and professional training development programmes.

Blockchain in Supply Chain: Case Study of Lottemart Ciputat

2019 ◽  
Vol 5 (1) ◽  
pp. 38-49 ◽  
Author(s):  
B. K. Handoyo ◽  
M. R. Mashudi ◽  
H. P. Ipung
Keyword(s):  
Decision Making ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Information Asymmetry ◽  
New Technology ◽  
Business Case ◽  
Analysis Method ◽  
Chain Management ◽  
Production Processes

Current supply chain methods are having difficulties in resolving problems arising from the lack of trust in supply chains. The root reason lies in two challenges brought to the traditional mechanism: self-interests of supply chain members and information asymmetry in production processes. Blockchain is a promising technology to address these problems. The key objective of this paper is to present qualitative analysis for blockchain in supply chain as the decision-making framework to implement this new technology. The analysis method used Val IT business case framework, validated by the expert judgements. The further study needs to be elaborated by either the existing organization that use blockchain or assessment by the organization that will use blockchain to improve their supply chain management.

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