The Human Side of Information System Development

Author(s):  
Brian Lehaney ◽  
Steve Clarke ◽  
Vikki Kimberlee ◽  
Sarah Spencer-Matthews

Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain suggests systems failure may be due, at least in part, to concentration on technical rather than human issues in the development process. Through an empirical study of visitor attractions in the United Kingdom, the need for a more human-centered approach to IS development is supported, and an example of such an approach is outlined. Both in-depth focus group analysis and a broader questionnaire survey are used, and lend weight to the human-centered arguments. From the analysis of a failed tourism database marketing information system, and from evidence of similar successful systems, the value of technology-enabled database marketing within the sector is demonstrated, but its success is seen to rest on participative, human-centered approaches to development.

Author(s):  
Brian Lehaney ◽  
Steve Clarke ◽  
Sarah Spencer-Matthews ◽  
Vikki Kimberlee

Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain suggests systems failure may be due, at least in part, to concentration on technical rather than human issues in the development process. Through an empirical study of visitor attractions in the United Kingdom, the need for a more human-centered approach to IS development is supported, and an example of such an approach is outlined. Both in-depth focus group analysis and a broader questionnaire survey are used and lend weight to the human-centered arguments.


Author(s):  
Arfan Sansprayada ◽  
Kartika Mariskhana

Abstract—The need for information system development in a company is a basic requirement that must be met by each company in order to run its business processes properly. This is the basic key in a company in order to provide maximum results to find as many profits or profits. Application development or requirements in the application also provide speed for employees to carry out their activities to work properly and optimally. The development of the era requires that companies must be productive and have innovations so that the business wheel of the company can run well. This is based on the development of technology that is so fast that it requires special expertise in its application. This research is expected to be able to help some problems that exist in a company. Where its application can make it easier for employees to carry out their respective duties and roles in order to maximize their potential. For companies, the application of this application can accommodate the company's business wheels so that they can be properly and correctly documented .   Keywords : Systems, Information, Applications


2020 ◽  
Vol 2020 (4) ◽  
pp. 40-52
Author(s):  
Aleksey Beleychenko ◽  
Vladimir Averchenkov

This research examined the problems of the tourism sector of the economy, that was described from the perspective of potential informatization. The features of the tourism industry functioning were reflected, some proposals were put forward regarding the design and development of an automated management system, and the geographical affiliation of the research areas were indicated. The tourist and recreational complex was proposed to understand as a separate component of the tourism industry, and was accordingly accepted as the object for the projected automated system. The authors had refined the formulation of the term "tourist and recreational complex" as a complex socio-economic system based on the problems and possibilities of it’s informatization. Sufficient attention was paid to the identification of the characteristic features of the tourist and recreational complex, to the designation and addition of its functions, to the possibilities and difficulties of formalization. Some features and problems of the designing an automated control system were described in this research, there were also suggests about its conceptual structure, and outlines the for further research. Special attention was paid to the developing of the automated system for managing the tourist and recreational complex, based on the requests, needs and capabilities of its three main groups of users: regional (district) management, business and guests (tourists, recreants).


1977 ◽  
Author(s):  
William B. Mitchell ◽  
Robin G. Fegeas ◽  
Katherine A. Fitzpatrick ◽  
Cheryl A. Hallam

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