Toward a Greater Understanding of End-Users' Acceptance of ERP Systems

2011 ◽  
Author(s):  
Fiona F. Nah ◽  
Xin Tan ◽  
Soon E. Teh
Keyword(s):  
End Users ◽  
Erp Systems

Toward a Greater Understanding of End-Users' Acceptance of ERP Systems

2011 ◽  
pp. 143-163
Author(s):  
Fiona F. Nah ◽  
Xin Tan ◽  
Soon E. Teh
Keyword(s):  
User Acceptance ◽  
End Users ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Fit ◽  
Perceived Ease Of Use ◽  
Erp Systems ◽  
Erp Implementation ◽  
Erp System ◽  
User Training

Despite huge investments made by organizations in ERP implementation, maintenance, and user training, ERP implementation failures and less than expected productivity improvements are not uncommon. End users’ reluctance to use newly implemented ERP systems is often cited as one of the main reasons for ERP failures. To understand the lack of end-user acceptance of ERP systems, we examined end users’ attitude toward system use and symbolic adoption; the latter refers to users’ voluntary mental acceptance of a system. Four instrumental beliefs—perceived usefulness,perceived ease of use, perceived compatibility, and perceived fit—were modeled as the antecedents. The research model was tested using a survey on end users’ perceptions in adopting and using a newly implemented ERP system. The findings show that perceived compatibility and perceived ease of use have both direct and indirect effects (mediated by attitude) on symbolic adoption, while perceived fit and perceived usefulness influence symbolic adoption via attitude. The study provides managerial implications for organizations in engendering positive user acceptance of enterprise systems and applications.

An Emergent Model of End-users' Acceptance of Enterprise Resource Planning Systems

2015 ◽  
Vol 26 (4) ◽  
pp. 44-66 ◽  
Author(s):  
Fiona Fui-Hoon Nah ◽  
Xin Tan
Keyword(s):  
Theoretical Model ◽  
Enterprise Resource Planning ◽  
Personal Characteristics ◽  
Resource Planning ◽  
User Acceptance ◽  
End Users ◽  
Erp Systems ◽  
Erp System ◽  
Grounded Theory Research ◽  
Large Institution

The success of Enterprise Resource Planning (ERP) implementation depends, to a large extent, on end-users' acceptance of ERP systems, which in turn affects the intensity and nature of system use. To understand the phenomenon underlying end-users' acceptance of ERP systems, the authors conducted a grounded theory research in a large institution that implemented an ERP system. Through systematic coding and content analysis, the authors inductively derived a theoretical model to explain end-users' acceptance of ERP systems. Three categories – beliefs about the system, changes in job scope, and social influence – emerged from the data as direct antecedents of user acceptance. The data also suggest that “beliefs about the system” mediates the influence of “training and support” and “personal characteristics” on user acceptance, whereas “personal characteristics” moderate the influence of “changes in job scope” on user acceptance. The theoretical model that emerged from this qualitative study extends existing models of user acceptance by providing a more complete understanding of end-users' acceptance of ERP systems.

scholarly journals Satisfaction ERP Systems: Impact on End-User

2019 ◽  
Vol 1 (1) ◽  
pp. 59-63
Author(s):  
Andreas Andreas ◽  
Riska Natariasari
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
End Users ◽  
Business Organizations ◽  
Erp Systems ◽  
End User ◽  
Quality Of Information ◽  
Software Modules ◽  
User Friendly

ERP systems are integrated information systems that can be applied in both business and non-business organizations. For business organizations it covers the entire functional enterprise that includes accounting and finance, production, sales, purchasing, personnel and other functions. These functions are separated by software modules and interconnected with the integrated data center. Implementation of ERP systems does not always provide satisfaction for end-users. This paper examines the quality of information systems and service that impact on end-user satisfaction, specifically banking companies located in Pekanbaru, Indonesia. Data analysis results reveal that the information systems and service quality partially affect end-users’ satisfaction with ERP systems and thus these findings, remind the designers of ERP systems to improve the quality  information systems and the availability of user friendly service.

Opening the Black Box: A Multi-Method Analysis of An Enterprise Resource Planning Implementation

2009 ◽  
Vol 24 (1) ◽  
pp. 81-102 ◽  
Author(s):  
Craig Shepherd ◽  
Chris Clegg ◽  
Chris Stride
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
End Users ◽  
Black Box ◽  
Planning System ◽  
Future Research ◽  
Erp Systems ◽  
It Systems ◽  
Essential Properties ◽  
Method Analysis

This paper presents a multi-method analysis of the implementation of an enterprise resource planning system. It argues the majority of research treats these systems as having essential technical properties that enable them to bring about positive organisational effects. In contrast, we adopt a post-essentialist perspective that understands discourse as constructing ERP systems, rather than reflecting their essential properties. Discourse analysis of interviews and focus groups was used to compare justifications for the implementation produced by members of the ERP project team with end users’ reactions to the system. In contrast to previous studies, this opens the ERP black box by illustrating how the capabilities of these systems, and their organisational effects, are constructed through language. Moreover, it demonstrates the important function these constructions perform in legitimising or undermining ERP implementation. Statistical analysis of post-implementation questionnaires identified the predictors of established measures of users’ reactions to IT systems. By comparing these data with end users’ discursive reactions to the project, we identify several constructs for inclusion in future studies of users’ reactions to ERP systems. The paper concludes by summarising the contributions and limitations of the study and its implications for future research and practice.

scholarly journals Understanding Technology Adoption from the “Multiple Cultures Perspective”: The Case of a Successful Post-Implementation Recovery

2014 ◽  
Vol 18 (2) ◽  
pp. 169-180
Author(s):  
Betty Beeler ◽  
Guy Saint-Léger
Keyword(s):  
Technology Adoption ◽  
End Users ◽  
Erp Systems ◽  
Cultural Resistance ◽  
Multiple Cultures ◽  
Auto Parts

The purpose of this article is to explore the pertinence of the “multiple cultures perspective” in the context of technology adoption. Proponents of this perspective assert that people are shaped by diverse and sometimes conflicting values, any of which will be more salient than others in a given context. We show how the changing salience of some end-users’ values helped salvage a disastrous ERP project at a French auto parts company. Our findings show how a less deterministic vision of cultural resistance to ERP systems can help organizations achieve their objectives.

scholarly journals Measuring ERP System Success: Success Indicators and Structural Equation Modelling Approach

2021 ◽  
Vol 12 (3) ◽  
pp. 3736-3746
Author(s):  
Ovais Ahmed R Et.al
Keyword(s):  
Factor Analysis ◽  
Structural Equation ◽  
End Users ◽  
Erp Systems ◽  
End User ◽  
Erp System ◽  
Success Measurement ◽  
Success Indicators ◽  
System Success ◽  
Structured Questionnaire

The study aims to analyse the system success of ERP Systems functioning at a leading Coal Producer Company in Odisha. The study is divided into two parts in the first part universal success indicators from the literature of ERP success measurement will be tested using factor analysis. In the second part of the study how factors influencing the success of ERP systems will be analysed using the updated G.Gable model by Princely Ifinedo. Data will be collected regarding 27 success indicators through a structured questionnaire from the end-users of ERP systems working at a Leading Coal Producer Company in Odisha. The sample size will be 330 i.e., at Confidence Level of 95(Ninety-Five)%  and Confidence Interval of 5(Five)% for a total end-user population of 3300. A hypothesis is formulated and data analysis will be conducted by SPSS for Factor analysis and AMOS for SEM. The result obtain will show that whether success indicators are present or absent in the ERP Systems working at Leading Coal Producer Company in Odisha. Based on the presence or absence of success indicators through the data received from the end-users we can clearly say that whether ERP Systems implemented has served its purpose fully or partially

Empirical analysis of market boundaries in telecommunications

2019 ◽  
pp. 90-111 ◽  
Author(s):  
Natalia S. Pavlova ◽  
Andrey Е. Shastitko
Keyword(s):  
Law Enforcement ◽  
Empirical Analysis ◽  
Mass Distribution ◽  
End Users ◽  
Economic Modeling ◽  
Empirical Approach ◽  
Antitrust Law ◽  
Technological Changes ◽  
Loss Analysis ◽  
E Mail

The article deals with the problem of determining market boundaries for antitrust law enforcement in the field of telecommunications. An empirical approach has been proposed for determining the product boundaries of the market in the area of mass distribution of messages, taking into account the comparative characteristics of the types and methods of notification (informing) of end users; the possibilities of switching from one way of informing to another, including the evolution of such opportunities under the influence of technological changes; switching between different notification methods. Based on the use of surveys of customers of sending SMS messages, it is shown that the product boundaries should include not only sending messages via SMS, but also e-mail, instant messengers, Push notifications and voice information. The paper illustrates the possibilities of applying the method of critical loss analysis to determining the boundaries of markets based on a mixture of surveys and economic modeling.

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