Opening the Black Box: A Multi-Method Analysis of An Enterprise Resource Planning Implementation

2009 ◽  
Vol 24 (1) ◽  
pp. 81-102 ◽  
Author(s):  
Craig Shepherd ◽  
Chris Clegg ◽  
Chris Stride
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
End Users ◽  
Black Box ◽  
Planning System ◽  
Future Research ◽  
Erp Systems ◽  
It Systems ◽  
Essential Properties ◽  
Method Analysis

This paper presents a multi-method analysis of the implementation of an enterprise resource planning system. It argues the majority of research treats these systems as having essential technical properties that enable them to bring about positive organisational effects. In contrast, we adopt a post-essentialist perspective that understands discourse as constructing ERP systems, rather than reflecting their essential properties. Discourse analysis of interviews and focus groups was used to compare justifications for the implementation produced by members of the ERP project team with end users’ reactions to the system. In contrast to previous studies, this opens the ERP black box by illustrating how the capabilities of these systems, and their organisational effects, are constructed through language. Moreover, it demonstrates the important function these constructions perform in legitimising or undermining ERP implementation. Statistical analysis of post-implementation questionnaires identified the predictors of established measures of users’ reactions to IT systems. By comparing these data with end users’ discursive reactions to the project, we identify several constructs for inclusion in future studies of users’ reactions to ERP systems. The paper concludes by summarising the contributions and limitations of the study and its implications for future research and practice.

Firm Performance Effects in Relation to the Implementation and Use of Enterprise Resource Planning Systems

2004 ◽  
Vol 18 (2) ◽  
pp. 79-105 ◽  
Author(s):  
Andreas I. Nicolaou
Keyword(s):  
Financial Performance ◽  
Enterprise Resource Planning ◽  
Enterprise Systems ◽  
Resource Planning ◽  
Planning System ◽  
Future Research ◽  
Control Group ◽  
Planning Systems ◽  
Research Issues ◽  
Performance Effects

Research indicates that successful adoption of information technology to support business strategy can help organizations gain superior financial performance. The recent wave of enterprise-wide resource planning systems adoptions is a significant commitment of resources and may affect almost all business processes. This study examines the effect of adoption of enterprise systems on a firm's long-term financial performance. A large-scale data identification and collection method compared the financial data of 247 firms adopting enterprise wide systems with a matched control group of firms cross-sectionally and longitudinally before and after adoption. A number of implementation characteristics were also measured and their effects assessed. The results show that firms adopting enterprise systems exhibit higher differential performance only after two years of continued use. Furthermore, controlling for implementation characteristics as vendor choice, implementation goal, modules implemented, and implementation time period, helped explain the financial performance effects of enterprise resource planning system use. These results provide important insights that complement extant research findings and also raise future research issues.

Critical Success Factors in Enterprise Resource Planning Implementation

2020 ◽  
pp. 188-208
Author(s):  
Muhammad Shaikh ◽  
Libi Shen
Keyword(s):  
Enterprise Resource Planning ◽  
Success Factors ◽  
Resource Planning ◽  
Future Research ◽  
Critical Factors ◽  
It Professionals ◽  
Erp Systems ◽  
Erp System ◽  
Effective Implementation ◽  
Critical Success

Enterprise resource planning (ERP) systems are considered, by many, to be extremely solid, while giving organizations the ability to quickly capture and manage data across diverse sectors. Because the successful employment of an ERP system depends upon skillful implementation, specific factors contributing to successful ERP implementation are essential. What are the critical factors in the implementation of ERP system? How do company administrators and IT professionals perceive the critical successful factors for the effective implementation of the ERP? How are critical successful factors defined? How do IT professionals perceive the influence of critical factors on the effective implementation of ERP in a Phoenix company? In this chapter, the critical successful factors in the implementation of ERP systems will be explored. A single case study was conducted, and the interview data were gathered from 15 IT professionals in a Phoenix, Arizona company. Problems, solutions, recommendations, and future research direction will be presented.

Algorithm of Choosing the Enterprise Resource Planning System for Enterprises

2020 ◽  
Vol 16 (4) ◽  
pp. 146-160
Author(s):  
Alexander Novikov ◽  
Marina V. Sazonova
Keyword(s):  
Information System ◽  
Enterprise Resource Planning ◽  
Risk Group ◽  
Resource Planning ◽  
Planning System ◽  
Erp Systems ◽  
Careful Planning ◽  
Erp System ◽  
Enterprise Resource Planning System ◽  
Modern Enterprise

The article is dedicated to pointing out the main principles of choosing modern enterprise resource planning (ERP) system for highly technological domestic enterprises. The article provides criteria for choosing ERP system and the risk group for their implementation. The close dependence of the success of the implementation of ERP systems on the proportion of projects for which the budget has not been exceeded has been revealed; the share of projects for which the excess of the actual period over the planned period of the project occurred and the share of implementation of solutions of the “box” type. The authors conclude that it is necessary to develop an information system that meets the specifics of a particular enterprise, as well as careful planning for the timing and cost of implementing this system.

Enterprise resource planning, operations and management

2013 ◽  
Vol 33 (8) ◽  
pp. 1075-1104 ◽  
Author(s):  
Kim Sundtoft Hald ◽  
Jan Mouritsen
Keyword(s):  
Literature Review ◽  
Enterprise Resource Planning ◽  
Operations Management ◽  
Design Methodology ◽  
Resource Planning ◽  
Future Research ◽  
Erp Systems ◽  
Content Type ◽  
Practical Implications ◽  
Case Based

PurposeThis research aims to explore the enabling and constraining effects of enterprise resource planning (ERP) systems and speculate on how these can be linked to the four generic roles of operations management (OM) proposed by Slack et al.Design/methodology/approachThis research understands ERP as boundary objects characterised by modularity, abstraction, accommodation, and standardization. An in‐depth cross‐disciplinary literature review and role synthesis is conducted.FindingsFour enabling and three constraining effects of ERP are deduced from existing literature. ERP and OM are linked conceptually. Based on the identified effects of ERP, the paper speculates on the managerial tasks of the production and operations manager (POM) in an ERP environment and lists a set of central concerns of potential relevance to POM and to future research.Research limitations/implicationsThe identified roles of ERP and their implications could be empirically tested using case based and survey research.Practical implicationsThe results provide insights into how ERP has multiple and parallel roles, and how these roles are relevant to the function of OM. Such knowledge is valuable for practicing POMs in managing the implementation and design of ERP to support the different domains of OM.Originality/valueCurrent studies of the effects of ERP and their link to the practice of OM tend to focus on one or a few roles of the emerging system. Such studies do not properly take into account the modularised and pluralistic nature of ERP. This research provides a platform from where future research on the effects, managerial dilemmas and implications of ERP can be reconciled across research communities.

The Empirical Evidence of Enterprise Resource Planning System Adoption and Implementation on Firm’s Performance Among Medium-sized Enterprises

2019 ◽  
pp. 097215091984975 ◽  
Author(s):  
Adejare Yusuff Aremu ◽  
Arfan Shahzad ◽  
Shahizan Hassan
Keyword(s):  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Information Access ◽  
Resource Planning ◽  
Communication Process ◽  
Planning System ◽  
Future Research ◽  
Erp System ◽  
The Relationship

The objective of this study is to examine the mediating role of enterprise resource planning (ERP) system adoption on the relationship between performance of medium enterprises (PMEs) and organizational culture (OC), communication process (CP), organizational structure (OS), information technology readiness (ITR), technological change (TC), government policy (GP), information access (IA) and technology infrastructure support (TIS). This study also includes the role of top management support (TMS) as a moderating variable on the relationship between ERP and PME. This study proposes a theoretical framework based on theories such as resource-based view, contingency theory and diffusion of innovation. The data were collected from medium-sized enterprise (ME) organizations operating in South Western Nigeria. A total of 658 questionnaires were distributed to selected MEs and only 355 were returned and used for the analysis. The empirical data were analyzed using the Partial Least Squares Structural Equation Modelling (PLS-SEM). The results showed that CP, ERP, GP, IA, ITR, OC, OS, TC, TIS and TMS have significant direct relationships with the ERP and PME while GP is not significantly linked to ERP adoption. Moreover, IA, ITR, OC, OS and TC have no significant relationship with PME while ERP system adoption mediates the relationship between the CP, OC, OS, TC and TIS with PME. The findings showed that the presence of CP, OC, OS, TC and TIS will influence the PMEs in the adoption of ERP and confirmed that TMS plays an important role in moderating the relationship between ERP and PME. The findings provide important insights to CEO, managers, policymakers and researchers to help them understand the importance of using the ERP system to enhance the performance of medium-sized enterprise (PMSE) organizations. Limitation of the study is based on MEs only. In this light, future research can focus on the evolution of not only small enterprises but also large firms.

An Emergent Model of End-users' Acceptance of Enterprise Resource Planning Systems

2015 ◽  
Vol 26 (4) ◽  
pp. 44-66 ◽  
Author(s):  
Fiona Fui-Hoon Nah ◽  
Xin Tan
Keyword(s):  
Theoretical Model ◽  
Enterprise Resource Planning ◽  
Personal Characteristics ◽  
Resource Planning ◽  
User Acceptance ◽  
End Users ◽  
Erp Systems ◽  
Erp System ◽  
Grounded Theory Research ◽  
Large Institution

The success of Enterprise Resource Planning (ERP) implementation depends, to a large extent, on end-users' acceptance of ERP systems, which in turn affects the intensity and nature of system use. To understand the phenomenon underlying end-users' acceptance of ERP systems, the authors conducted a grounded theory research in a large institution that implemented an ERP system. Through systematic coding and content analysis, the authors inductively derived a theoretical model to explain end-users' acceptance of ERP systems. Three categories – beliefs about the system, changes in job scope, and social influence – emerged from the data as direct antecedents of user acceptance. The data also suggest that “beliefs about the system” mediates the influence of “training and support” and “personal characteristics” on user acceptance, whereas “personal characteristics” moderate the influence of “changes in job scope” on user acceptance. The theoretical model that emerged from this qualitative study extends existing models of user acceptance by providing a more complete understanding of end-users' acceptance of ERP systems.

Dynamics for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

2016 ◽  
Vol 11 (01) ◽  
Author(s):  
Pallavi Jain ◽  
Jai Kishore Tyagi
Keyword(s):  
Financial Performance ◽  
Enterprise Resource Planning ◽  
Relevant Literature ◽  
Positive Association ◽  
Resource Planning ◽  
Research Paper ◽  
Empirical Literature ◽  
Future Research ◽  
Erp Systems ◽  
Insight Into

The purpose of this research paper to present thesynthesized theoretical and empirical literature to help in thedevelopment of propositions and suggestions of a researchagenda on the acceptance of ERP systems and their link with financial performance. The paper develops the technologyacceptance model (TAM) to synthesize relevant literature andto develop proposition for future research agendas. This researchprovides a positive association between the acceptance of ERPsystems and financial performance. Also, the use of TAMtheory provides further insight into identifying the acceptancefactors of ERP.

scholarly journals Quality And Effectiveness Of Enterprise Resource Planning - Customer Relationship Management Systems: Implications For Information Systems Marketing Strategies

2011 ◽  
Vol 23 (3) ◽  
Author(s):  
Leonidas Hatzithomas ◽  
Ioannis Stamelos ◽  
Thomas Fotiadis ◽  
John Mylonakis
Keyword(s):  
Information Systems ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Positive Attitude ◽  
Information Quality ◽  
Resource Planning ◽  
Customer Relationship ◽  
Future Research ◽  
System Quality ◽  
Erp Systems

The present research examines the success of Enterprise Resource Planning (ERP) systems in Greece, employing Delone and McLean’s model. The questionnaires of the study were e-mailed to the 1,049 largest organizations based on turnover and assets. The final research sample consists of 105 Greek enterprises. The list of organizations was compiled by using the Index of Companies and Products Directory (ICAP). Results show that users have more positive attitude towards system quality and information quality and less positive attitude towards service quality. Moreover, users believe that ERP systems enhance their performance and can contribute to the control of management. Furthermore, present paper proved that D&M model constitutes a causal model with the exception of the variable of system use that is only related to user satisfaction, and ERP system quality.The findings of this research trigger many theoretical and managerial implications and create lots of potential for future research in the fields of Information Systems, Management, and Marketing.

scholarly journals The Impact of Enterprise Resource Planning on Business Performance: With the Discussion on Its Relationship with Open Innovation

2020 ◽  
Vol 6 (3) ◽  
pp. 87
Author(s):  
Sara AlMuhayfith ◽  
Hani Shaiti
Keyword(s):  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Exploratory Study ◽  
Business Performance ◽  
Resource Planning ◽  
Planning System ◽  
Significant Finding ◽  
Erp Systems ◽  
Study Results ◽  
The Impact

Small and medium enterprises (SMEs) have played an important role in economic development. The increasing number of SMEs have resulted in the business landscape to become more and more competitive. This has made SMEs to also undergo great challenges to be able to maintain their existence and expand their businesses. It is argued that the enterprise resource planning system (ERPs) can improve business performance. Therefore, the primary purpose of this study is to examine the impact of an ERPs usage on the financial and non-financial performance of the Saudi SMEs. An exploratory study has been used to identify the factors contributing to the effective and successful use of an ERP system. The findings indicate seven contingency factors. Based on the exploratory study results, three hypotheses have been developed and tested in a quantitative study. A survey is constructed and sent to 200 Saudi SMEs that adopted the ERP systems. About 120 valid responses have been received. For data analysis and hypothesis testing, a structural equation modelling (SEM) tool has been adopted. The results depict that management support, user satisfaction, and training significantly impact the ERPs usage. Another significant finding is that ERP systems enhance SMEs’ performance.

Embedded Audit Modules in Enterprise Resource Planning Systems: Implementation and Functionality

2005 ◽  
Vol 19 (2) ◽  
pp. 7-27 ◽  
Author(s):  
Roger S. Debreceny ◽  
Glen L. Gray ◽  
Joeson Jun-Jin Ng ◽  
Kevin Siow-Ping Lee ◽  
Woon-Foong Yau
Keyword(s):  
Enterprise Resource Planning ◽  
Large Scale ◽  
Production Systems ◽  
Resource Planning ◽  
Research Literature ◽  
Future Research ◽  
Erp Systems ◽  
Firm Risk ◽  
Application Systems ◽  
Limited Support

Embedded Audit Modules (EAMs) are a potentially efficient and effective compliance and substantive audit-testing tool. Early examples of EAMs were implemented in proprietary accounting information systems and production systems. Over the last decade, there has been widespread deployment of Enterprise Resource Planning (ERP) systems that provide common business process functionality across the enterprise. These application systems are based upon a common foundation provided by large-scale relational database-management systems. No published research addresses the potential for exploiting the perceived benefits of EAMs in an ERP environment. This exploratory paper seeks to partially close this gap in the research literature by assessing the level and nature of support for EAMs by ERP providers. We present five model EAM-use scenarios within a fraud-prevention and detection environment. We provided the scenarios to six representative ERP solution providers, whose products support “small,” “medium,” and “large” scale clients. The providers then assessed how they would implement the scenarios in their ERP solution. Concurrent in-depth interviews with representatives of the ERP providers address the issue of implementing EAMs in ERP solutions. The research revealed limited support for EAMs within the selected ERP systems. Interviews revealed that the limited support for EAMs was primarily a function of lack of demand from the user community. Vendors were consistent in their view that EAMs were technically feasible. These results have a number of implications for both practice and future research. These include a need to understand the barriers to client adoption of EAMs and to build a framework for integrating EAMs into firm risk-management environment.

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