The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions

2016 ◽  
Vol 8 (1) ◽  
pp. 1-17
Author(s):  
Shunzhong Liu
Keyword(s):  
Self Efficacy ◽  
Behavioral Intentions ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Service Industry ◽  
Service Providers ◽  
Employee Support ◽  
Frontline Employee ◽  
Self Service ◽  
The Relationship

The provision of self-service technologies in the service industry has increased rapidly in recent years. Despite the advantages with increased self-service technologies, removing the frontline employee support can influence customer behavioral intentions towards the service providers. According to social support theory and social cognitive theory, this study develops a conceptual model to investigate how and when perceived employee support affects customer behavioral intentions. The model is tested using a factorial between-subjects experimental design in the self-service environment of China's bank. The results show that the relationship between perceived employee support and customer self-efficacy is moderated by forced use and service complexity. Moreover, the results indicate that self-efficacy is a mediator that explains how perceived employee support may come to be associated with customer behavioral intentions towards the service providers.

Financial Self-Efficacy and the Saving Behavior of JFCP_29_2_A15_357-368-Retirees

2018 ◽  
Vol 29 (2) ◽  
pp. 357-368 ◽  
Author(s):  
Sarah D. Asebedo ◽  
Martin C. Seay
Keyword(s):  
Older Workers ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Self Regulation ◽  
The Social ◽  
Saving Behavior ◽  
Financial Characteristics ◽  
The Relationship ◽  
Retirement Study

This study investigates the relationship between financial self-efficacy (FSE) and saving behavior within a sample of 847 U.S. pre-retirees aged 50 to 70 from the Health and Retirement Study. In accordance with the social cognitive theory of self-regulation, results revealed that FSE is positively related to saving behavior after controlling for sociodemographic attributes, financial characteristics, and saving motives. Understanding how FSE contributes to saving behavior is critical as older workers attempt to bridge the retirement saving gap. Financial counselors and planners can help this population save by cultivating and supporting clients’ FSE throughout the financial planning and counseling process.

Relationship between Self-Efficacy, Wrestling Performance, and Affect Prior to Competition

1996 ◽  
Vol 10 (1) ◽  
pp. 73-83 ◽  
Author(s):  
Darren C. Treasure ◽  
Jeffrey Monson ◽  
Curt L. Lox
Keyword(s):  
Negative Affect ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Future Research ◽  
Positive And Negative Affect ◽  
Somatic Anxiety ◽  
Male High School ◽  
Efficacy Assessment ◽  
The Relationship

This study examined the relationship between self-efficacy, wrestling performance, and affect prior to competition. 15 minutes prior to competition, 70 male high school wrestlers (M = 16.03 years) completed a self-efficacy assessment, the Positive and Negative Affect Schedule (Watson, Clark, & Tellegen, 1988), and the Cognitive and Somatic Anxiety Inventory-2 (Martens, Burton, Vealey, Bump, & Smith, 1990). Self-efficacy was found to be significantly associated with positive and negative affect and cognitive and somatic anxiety. Consistent with social cognitive theory, self-efficacy was a stronger predictor of performance when the measure was process oriented rather than win-loss. The findings suggest that confusion and equivocality in the literature could be removed if researchers assessed self-efficacy in a microanalytical fashion. Future research investigating the affective antecedents of performance should go beyond merely assessing negative states and recognize the potential role positive affect may play in sport behavior.

scholarly journals Gender, Entrepreneurial Self-Efficacy, And Entrepreneurial Attitude Orientations: The Case Of The Caribbean

2010 ◽  
Vol 9 (13) ◽  
Author(s):  
Talia Esnard-Flavius
Keyword(s):  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Social Construct ◽  
Policy Makers ◽  
Caribbean Students ◽  
Entrepreneurial Attitude ◽  
Inverse Effect ◽  
The Relationship ◽  
Local Research

Women owned business is increasingly becoming an important part of the entrepreneurial process.  As such, there is an ongoing effort in the entrepreneurial field to understand the factors that shape their entrepreneurial attitude orientations (EAOs) and by extension, their entrepreneurial behavior.  Given such importance, this paper advances local research in this field through the application of the integrated social cognitive theory to the understanding of the interplay between gender, entrepreneurial self-efficacy (ESE), and students’ EAOs.  Using a survey of 539 Caribbean students from higher education institutions in Trinidad, the study found that while gender acts as a weak  determinant of students ESE (r=0.115, p=0.08), it has insignificant associations with EAOs (r=0.45, p=.305).  Furthermore, the study did not find any support for expected variations in students’ perception of their ESE and EAOs based on gender.  On the other hand, ESE as a personal and social construct proved to have both indirect and indirect effects on students’ perceptions of the EAOs.  In that regard, it produced a Pearsons r of (.0464, p=0.01) and showed mediating and inverse effect on the relationship between gender and EAOs.  Implications of these findings for researchers and policy makers are discussed and areas for further research are outlined. 

How and when LMX quality relates to counterproductive performance

2018 ◽  
Vol 23 (6/7) ◽  
pp. 557-575 ◽  
Author(s):  
I.M. Jawahar ◽  
Bert Schreurs ◽  
Shawn J. Mohammed
Keyword(s):  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Meta Analysis ◽  
Work Behavior ◽  
High Tech ◽  
Conservation Of Resources ◽  
Content Type ◽  
Time Lagged ◽  
The Relationship

Purpose In spite of the recent meta-analysis by Martin et al. (2016), we have very little insight about the theoretical mechanism explaining the leader–member exchange–counterproductive work behavior (LMX–CWB) relationship. Drawing on social cognitive theory, the purpose of this paper is to test if occupational self-efficacy functions as a mediating mechanism to explain the relationship between LMX quality and counterproductive performance directed toward the supervisor. In addition, based on the conservation of resources theory, the paper investigates if supervisor–subordinate relationship tenure acted as a second-stage moderator of this mediated relationship. Design/methodology/approach The authors used two-wave time-lagged data from a sample of 189 high-tech professionals to test the hypotheses, controlling for age, sex, and trust. Findings The results of this paper showed that occupational self-efficacy carried the effect of LMX quality on counterproductive performance, but only for workers who have longer supervisor–subordinate relationship tenure. Originality/value This paper is unique in proposing and testing a social cognitive mechanism to explain the relationship between LMX quality and counterproductive performance. As Johns (2017) advocated, the authors incorporated length of time, a contextual variable into this study by investigating supervisor–subordinate relationship tenure as moderating the proposed mediated relationship.

scholarly journals The Relationship between Self-Efficacy towards Audit Quality with Individualism Culture As Mediates: Evidence from Indonesia

2018 ◽  
Vol 5 (4) ◽  
pp. 4577-4583
Author(s):  
Dr.Syahril Djaddang,CA ◽  
Shanti Lyshandra ◽  
Harimurti Wulandjani ◽  
E. Sulistiawarni
Keyword(s):  
Self Efficacy ◽  
Social Cognitive ◽  
Audit Quality ◽  
Cognitive Theory ◽  
Accounting Education ◽  
Mediating Effects ◽  
Internal Auditors ◽  
Directorate General ◽  
The Relationship ◽  
Mediator Variable

This study investigates the effects of individualism culture on audit quality with self-efficacy as mediates. Specifically, it examines the mediating effects of self-efficacy on the relationship between individualism culture to audit quality. Social cognitive theory is employed as a theoretical framework. Using the purposive sampling method, 101 auditors of individualism culture, self-efficacy Indonesian the Supreme Audit were selected as the sample. The results of this study show that self-efficacy has a significant impact on audit quality. This study also finds that individualism culture acts as a mediator variable. This study is for the Supreme Audit Agency, the Inspectorate, Directorate General of Taxes, government internal auditors and independent auditors and academics in the field of accounting education.

scholarly journals A Study on Relationship between Self Efficacy and Flow at Work among Young Adults

2017 ◽  
Vol 4 (4) ◽  
Author(s):  
Tanya Tandon
Keyword(s):  
Young Adults ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Sense Of Self ◽  
Albert Bandura ◽  
New Science ◽  
Flow At Work ◽  
The Relationship

The current investigation studies the relationship between Self Efficacy and Flow among Young Adults. Only Csíkszentmihályi seems to have published suggestions for extrinsic applications of the flow concept, such as design methods for playgrounds to elicit the flow experience. Other practitioners of Csíkszentmihályi’s flow concept focus on intrinsic applications, such as spirituality, performance improvement, or self-help. His work has also informed the measurement of donor momentum by The New Science of Philanthropy. Psychologist Albert Bandura has defined self-efficacy as one’s belief in one’s ability to succeed in specific situations or accomplish a task. One’s sense of self-efficacy can play a major role in how one approaches goals, tasks, and challenges. The theory of self-efficacy lies at the center of Bandura’s social cognitive theory, which emphasizes the role of observational learning and social experience in the development of personality. Based on the review of literature, It is expected that there is a relationship between self efficacy and flow among young adults and it is expected that there self efficacy and flow is different in males and females. The sample comprised of 40 college students randomly selected from Panjab University, Chandigarh belonging to Statistics Departments. They were of 18-21 years of age. Purposive Random sampling method was used for selection of the sample. Generalized Self Efficacy Scale (GSE) by Schwarzer, R., & Jerusalem, M.(1995) and Flow Short Scale by Rheinberg, Vollmeyer, and Engeser (2003; cf. Engeser & Rheinberg, 2008) were used to carry out the investigation. Mean and Standard Deviation(SD) was calculated in addition to correlation and t ratio.

scholarly journals The Relationship between Principal Self-Efficacy and Organizational Citizenship Behavior of Teachers

2020 ◽  
Vol 6 (1) ◽  
Author(s):  
Abdulaziz M. Alshaikh ◽  
John B. Bond
Keyword(s):  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Two Dimensions ◽  
Citizenship Behavior ◽  
Citizenship Behaviors ◽  
The Individual ◽  
The Relationship

Self-efficacy and organizational citizenship behaviors in schools are critical to understanding interactions between principals and teachers. The main purpose of this research is to look for the relationship between principals’ self-efficacy (PSE) and organizational citizenship behavior (OCB) of teachers. Theoretically, self-efficacy is rooted in constructivism, and, particularly, in social cognitive theory, which is grounded in the work of Bandura. OCB, according to Organ, Podsakoff, and MacKenzie (2006), is defined as “individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and in the aggregate promotes the efficient and effective functioning of the organization” (p. 3).Williams (1988) asserted that OCB is composed of two dimensions: benefits to the individual and benefits to the organization. Interestingly, there is no study, thus far, that addresses the connection between PSE and the OCB of teachers.

The Relationship of Self-Efficacy, Self-Regulation, and Collaborative Verbal Behavior with Grades: Preliminary Findings

1995 ◽  
Vol 77 (3) ◽  
pp. 971-978 ◽  
Author(s):  
Shirley C. Feldmann ◽  
Manuel Martinez-Pons ◽  
Dan Shaham
Keyword(s):  
Verbal Behavior ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Self Regulation ◽  
Self Regulated Learning ◽  
School Year ◽  
Computer Course ◽  
Relationship Of ◽  
The Relationship

In this study, we sought preliminary information about the relationships among measures of self-efficacy, self-regulation, collaborative learning behavior, and grades. The collaborative verbal behavior of 20 students in a computer course was observed. Also, students responded to a questionnaire to assess their academic self-efficacy. A teacher rated each student's self-regulated learning behaviors. The measures were taken at various points throughout the school year, and the data were analyzed using path analysis. Although students scoring higher on self-regulation tended to score higher also on the measures of collaborative verbal behavior than did those who scored lower on self-regulation, scores on self-regulation rather than on verbal engagement were correlated with grades. The findings were discussed in the light of social cognitive theory and recommendations were made for further study.

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