Exploring the Impact of Demographic Factors on E-Government Services Adoption

2018 ◽  
Vol 31 (3) ◽  
pp. 1-16 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Demographic Factors ◽  
Data Capture ◽  
Demographic Factor ◽  
Government Services ◽  
Gender And Education ◽  
Adoption And Implementation ◽  
Willingness To Adopt ◽  
Willingness To Use ◽  
The Impact ◽  
Data Capture And Analysis

The purpose of this article is to investigate the impact of demographic factors on the adoption of e-government services. Specifically, this article sought to examine the extent to which demographic factors such as age, gender and education would influence the willingness to adopt and use e-government services. The data capture and analysis was done with SPSS. The results indicate that age as a demographic factor was significant in determining the willingness of citizens to use e-government services. The results, however, showed that gender and education as demographic factors were not positively significant in predicting the willingness to use e-government services. The implications of these findings on the adoption and implementation of e-government are further discussed.

Citizens' Trust and E-government Services Adoption

2017 ◽  
Vol 8 (1) ◽  
pp. 21-36 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Positive Relationship ◽  
Demographic Factors ◽  
Government Services ◽  
Gender And Education ◽  
Readiness To Adopt ◽  
The Impact ◽  
Moderating Role

This article examined citizens' trust and demographic factors such as age, gender, and education as predictors of readiness to use e-government services. This article also sought to explore the moderating role of these demographic factors on the positive relationship between citizens' trust and readiness to use e-government services. The data gathered was captured and analyzed with SPSS. The results indicated that citizens' trust is a significant predictor of readiness to adopt e-government services. However, the demographic factors such as age, gender, and education were all not statistically significant in determining the readiness to use e-government services. The article also found that these demographic factors do not moderate significantly the impact of citizen trust on the readiness to use e-government services. The implications of these findings are further discussed.

An Empirical Investigation of the Impact of Demographic Factors on E-Government Services Adoption

2018 ◽  
Vol 10 (2) ◽  
pp. 17-35 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Technology Acceptance ◽  
Demographic Factors ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Direct Impact ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
And Gender ◽  
Willingness To Use ◽  
The Impact

This article investigates the impact of demographic factors on the adoption of e-government services. The Technology Acceptance Model (TAM) was used as the theoretical framework for the study. SPSS was used to analyze the data. The results indicate that gender was significant in moderating the positive impacts of both perceived usefulness and perceived ease of use on the willingness to use e-government services. Age and education, however, were not significant in moderating the impact of perceived usefulness and perceived ease of use on the adoption of e-government services. Also, age, gender, and education have no direct impact on PU. Education has a direct impact on PEOU but age and gender do not. This article further has demonstrated that a perceived usefulness and perceived ease of use of e-government services are positive predictors of the willingness of citizens to use e-government services. The implications of these findings are further discussed.

E-Government Service Adoption and the Impact of Privacy and Trust

2018 ◽  
pp. 3579-3590 ◽  
Author(s):  
Mehree Iqbal ◽  
Nabila Nisha ◽  
Afrin Rifat
Keyword(s):  
Developing Countries ◽  
Research And Practice ◽  
Service Adoption ◽  
Government Services ◽  
Online Transactions ◽  
Utaut Model ◽  
Online Portal ◽  
Use Of Technology ◽  
Willingness To Adopt ◽  
The Impact

E-Government helps government to accomplish daily administrative activities and provides an easier way to communicate with external entities such as citizens and businesses through utilization of an online portal. Although adoption of e-Government is potentially a route to provision of better services to citizens, it is not clear that citizens will embrace the use of such services, particularly in developing countries. This is because citizens are often concerned about the use of technology due to lack of privacy and trust for any such online transactions. As such, the success and acceptance of e-Government initiatives are contingent upon citizens' willingness to adopt these services. This chapter thus aims to investigate factors that can influence the future use intentions and adoption of e-Government services in Bangladesh by employing the UTAUT model with the proposed constructs of privacy and trust. Findings of this study and implications for research and practice have been discussed.

E-Government Service Adoption and the Impact of Privacy and Trust

2019 ◽  
pp. 206-219
Author(s):  
Mehree Iqbal ◽  
Nabila Nisha ◽  
Afrin Rifat
Keyword(s):  
Developing Countries ◽  
Research And Practice ◽  
Service Adoption ◽  
Government Services ◽  
Online Transactions ◽  
Utaut Model ◽  
Online Portal ◽  
Use Of Technology ◽  
Willingness To Adopt ◽  
The Impact

E-government helps government to accomplish daily administrative activities and provides an easier way to communicate with external entities such as citizens and businesses through utilization of an online portal. Although adoption of e-government is potentially a route to provision of better services to citizens, it is not clear that citizens will embrace the use of such services, particularly in developing countries. This is because citizens are often concerned about the use of technology due to lack of privacy and trust for any such online transactions. As such, the success and acceptance of e-government initiatives are contingent upon citizens' willingness to adopt these services. This chapter thus aims to investigate factors that can influence the future use intentions and adoption of e-government services in Bangladesh by employing the UTAUT model with the proposed constructs of privacy and trust. Findings of this study and implications for research and practice have been discussed.

Predictors of the Readiness to Use E-Government Services From Citizens' Perspective

2019 ◽  
Vol 10 (1) ◽  
pp. 39-59 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Public Service ◽  
Self Efficacy ◽  
Demographic Factor ◽  
Direct Impact ◽  
Perceived Service Quality ◽  
Government Services ◽  
Gender And Education ◽  
Computer Self Efficacy

This article investigated the predictors of e-government services adoption from the citizens' perspective in Ghana. The results show that perceived service quality, perceived efficient public service delivery, computer self-efficacy and perceived transparent and accountable government (TAG) were all significant in predicting citizens' perspective towards the use of e-government services. Age as a demographic factor was found to have a direct impact on computer self-efficacy of citizens. However, gender and education were not significant in determining computer self-efficacy. The implications of these findings on the implementation of e-government are discussed.

Peranan Whistleblowing Dalam Meningkatkan Integriti Anggota Polis Diraja Malaysia (Pdrm): Kajian Ke Atas Kontinjen Perak

Sains Insani ◽  
2018 ◽  
Vol 2 (1) ◽  
pp. 17-27
Author(s):  
Megat Ayop Megat Arifin ◽  
Abd. Halim Ahmad
Keyword(s):  
Quantitative Analysis ◽  
Demographic Factors ◽  
Positive Perception ◽  
External Threats ◽  
Positive Practices ◽  
The Impact ◽  
The Relationship

Whitsleblowing is one of the positive practices in organizations that are able to raise the level of integrity among the members of an organization. However, the roles of whistleblowing also inevitably invites a response, especially among members of the organization itself. This is because such practices are viewed as one factor that may be detrimental to the organization in addition to revealing the reporter (whistleblower) to some external threats and intimidation of discrimination within the organization. This paper is an attempt to examine the relationship between perceptions of members of the Royal Malaysian Police (RMP) Contingent of Perak through the role of whistleblowing practices to increase the perception of the integrity of the members. Next, identify the purpose of the whistleblowing and its effect on the integrity of the members of the organization. This study used a descriptive quantitative analysis to identify patterns of relationship that exists between the perception of whistleblowing practices with perceptions of increased integrity based on three basic variables of demographic factors, response to whistleblowing and the impact of making the report. The results showed that members of the Perak’s police have a positive perception of whistleblowing practices which are seen to be done in improving the integrity of the members.Keywords: whistleblowing, perception, RMP members, culture, integrity, organization, influence. ABSTRAK: Whitsleblowing merupakan salah satu amalan positif dalam organisasi yang mampu untuk meningkatkan tahap integriti ahli-ahli dalam sesebuah organisasi. Namun begitu, amalan whistleblowing juga turut tidak dapat mengelak daripada mengundang pelbagai respon khususnya dalam kalangan ahli organisasi itu sendiri. Amalan sebegini turut dilihat sebagai salah satu faktor yang boleh memudaratkan organisasi di samping mendedahkan pelapor (whistleblower) kepada beberapa bentuk ancaman ugutan dari luar dan diskriminasi dalam organisasi. Kertas ini merupakan satu upaya untuk melihat perkaitan antara persepsi anggota Polis Diraja Malaysia (PDRM) Kontinjen Perak melalui peranan amalan whistleblowing terhadap persepsi peningkatan integriti anggota. Seterusnya, mengenalpasti maksud whistleblowing dan pengaruhnya terhadap tahap integriti anggota dalam organisasi. Kajian ini menggunakan analisis kuantitatif berbentuk deskriptif bagi mengenalpasti corak hubungan yang wujud antara persepsi terhadap amalan whistleblowing dengan persepsi terhadap peningkatan integriti berdasarkan tiga pembolehubah asas iaitu faktor demografi, tanggapan terhadap whistleblowing dan kesan daripada tindakan membuat laporan. Dapatan kajian menunjukkan bahawa anggota PDRM Perak mempunyai persepsi yang positif terhadap whistleblowing yang mana ianya dilihat perlu dilaksanakan dalam meningkatkan integriti anggota.Kata kunci: whistleblowing, persepsi, amalan, anggota PDRM, budaya, integriti, organisasi, pengaruh.  

Designing preclinical perceptibility measures to evaluate topical vaginal gel formulations relating user sensory perceptions and experiences to formulation properties

2020 ◽  
Author(s):  
Lungwani Muungo
Keyword(s):  
User Experience ◽  
Cognitive Processes ◽  
Paradigm Shift ◽  
Empirical Support ◽  
Preliminary Evidence ◽  
Biomedical Prevention ◽  
Product Effectiveness ◽  
Willingness To Use ◽  
The Impact ◽  
Gel Formulations

The effectiveness of any biomedical prevention technology relies on both biological efficacy and behavioraladherence. Microbicide trials have been hampered by low adherence, limiting the ability to draw meaningfulconclusions about product effectiveness. Central to this problem may be an inadequate conceptualization of howproduct properties themselves impact user experience and adherence. Our goal is to expand the current microbicidedevelopment framework to include product ‘‘perceptibility,’’ the objective measurement of user sensoryperceptions (i.e., sensations) and experiences of formulation performance during use. For vaginal gels, a setof biophysical properties, including rheological properties and measures of spreading and retention, may criticallyimpact user experiences. Project LINK sought to characterize the user experience in this regard, and tovalidate measures of user sensory perceptions and experiences (USPEs) using four prototype topical vaginal gelformulations designed for pericoital use. Perceptibility scales captured a range of USPEs during the productapplication process (five scales), ambulation after product insertion (six scales), and during sexual activity (eightscales). Comparative statistical analyses provided empirical support for hypothesized relationships between gelproperties, spreading performance, and the user experience. Project LINK provides preliminary evidence for theutility of evaluating USPEs, introducing a paradigm shift in the field of microbicide formulation design. Wepropose that these user sensory perceptions and experiences initiate cognitive processes in users resulting inproduct choice and willingness-to-use. By understanding the impact of USPEs on that process, formulationdevelopment can optimize both drug delivery and adherence.

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