E-Government Service Adoption and the Impact of Privacy and Trust

2018 ◽  
pp. 3579-3590 ◽  
Author(s):  
Mehree Iqbal ◽  
Nabila Nisha ◽  
Afrin Rifat
Keyword(s):  
Developing Countries ◽  
Research And Practice ◽  
Service Adoption ◽  
Government Services ◽  
Online Transactions ◽  
Utaut Model ◽  
Online Portal ◽  
Use Of Technology ◽  
Willingness To Adopt ◽  
The Impact

E-Government helps government to accomplish daily administrative activities and provides an easier way to communicate with external entities such as citizens and businesses through utilization of an online portal. Although adoption of e-Government is potentially a route to provision of better services to citizens, it is not clear that citizens will embrace the use of such services, particularly in developing countries. This is because citizens are often concerned about the use of technology due to lack of privacy and trust for any such online transactions. As such, the success and acceptance of e-Government initiatives are contingent upon citizens' willingness to adopt these services. This chapter thus aims to investigate factors that can influence the future use intentions and adoption of e-Government services in Bangladesh by employing the UTAUT model with the proposed constructs of privacy and trust. Findings of this study and implications for research and practice have been discussed.

E-Government Service Adoption and the Impact of Privacy and Trust

2019 ◽  
pp. 206-219
Author(s):  
Mehree Iqbal ◽  
Nabila Nisha ◽  
Afrin Rifat
Keyword(s):  
Developing Countries ◽  
Research And Practice ◽  
Service Adoption ◽  
Government Services ◽  
Online Transactions ◽  
Utaut Model ◽  
Online Portal ◽  
Use Of Technology ◽  
Willingness To Adopt ◽  
The Impact

E-government helps government to accomplish daily administrative activities and provides an easier way to communicate with external entities such as citizens and businesses through utilization of an online portal. Although adoption of e-government is potentially a route to provision of better services to citizens, it is not clear that citizens will embrace the use of such services, particularly in developing countries. This is because citizens are often concerned about the use of technology due to lack of privacy and trust for any such online transactions. As such, the success and acceptance of e-government initiatives are contingent upon citizens' willingness to adopt these services. This chapter thus aims to investigate factors that can influence the future use intentions and adoption of e-government services in Bangladesh by employing the UTAUT model with the proposed constructs of privacy and trust. Findings of this study and implications for research and practice have been discussed.

Citizens' Voice and Adoption of Pakistani E-Government Services

2015 ◽  
pp. 246-262 ◽  
Author(s):  
Muhammad Ovais Ahmad ◽  
Jouni Markkula ◽  
Markku Oivo
Keyword(s):  
Developing Countries ◽  
Data Privacy ◽  
Decision Makers ◽  
Service Adoption ◽  
Government Services ◽  
Empirical Results ◽  
Factors Influencing ◽  
Use Of Technology ◽  
Potential Problems ◽  
The Voice

Even though there is emerging literature on e-government, research focused on potential problems related to citizens' adoption of e-government services in developing countries is still limited. As a developing country, e-government services in Pakistan have witnessed prolific advancements over the years. Since 2002, Pakistan has strategically adopted e-government as a part of its policy. In this chapter, the factors influencing citizens' e-government service adoption in Pakistan are examined using the unified theory of acceptance and use of technology model. The findings indicate that, in addition to the lack of awareness and data privacy, all of the factors specified by the model have an effect on the adoption of these services in Pakistan. The empirical results highlight the voice of citizens concerning the usage of the services. This information can be used by the policy and decision makers to promote services that correspond better to the needs of the citizens.

Citizens' Voice and Adoption of Pakistani E-Government Services

2015 ◽  
pp. 1155-1171
Author(s):  
Muhammad Ovais Ahmad ◽  
Jouni Markkula ◽  
Markku Oivo
Keyword(s):  
Developing Countries ◽  
Data Privacy ◽  
Decision Makers ◽  
Service Adoption ◽  
Government Services ◽  
Empirical Results ◽  
Factors Influencing ◽  
Use Of Technology ◽  
Potential Problems ◽  
The Voice

Even though there is emerging literature on e-government, research focused on potential problems related to citizens' adoption of e-government services in developing countries is still limited. As a developing country, e-government services in Pakistan have witnessed prolific advancements over the years. Since 2002, Pakistan has strategically adopted e-government as a part of its policy. In this chapter, the factors influencing citizens' e-government service adoption in Pakistan are examined using the unified theory of acceptance and use of technology model. The findings indicate that, in addition to the lack of awareness and data privacy, all of the factors specified by the model have an effect on the adoption of these services in Pakistan. The empirical results highlight the voice of citizens concerning the usage of the services. This information can be used by the policy and decision makers to promote services that correspond better to the needs of the citizens.

The Impact of Trust on E-Government Services Acceptance

2012 ◽  
Vol 3 (2) ◽  
pp. 50-61 ◽  
Author(s):  
Mohammed Alshehri ◽  
Steve Drew ◽  
Thamer Alhussain ◽  
Rayed Alghamdi
Keyword(s):  
Information And Communications Technology ◽  
Adoption Studies ◽  
Kingdom Of Saudi Arabia ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
Effective Manner ◽  
Great Productivity ◽  
Independent Variable ◽  
The Impact

Many governments around the world aim seriously to make their services available online and deliver it to their citizens in professional and secure manner. E-government services aims to improve and facilitate the communication between government and citizens by increasing the usage of Information and Communications Technology (ICT) in government operations. It will provide all government services in electronic form to all citizens in a timely, easy, high quality and effective manner with great productivity and time savings. However, user acceptance is one of the essential keys for adoption and success of e-government application and services. Many studies emphasize that trust is one of the important factors in the adoption studies of e-government. This paper examines the effect of trust as independent variable of the unified theory of acceptance and use of technology (UTAUT) model on user’s acceptance and use of e-government services in the Kingdom of Saudi Arabia (KSA). Based on the amended (UTAUT) model we study the impact of trust on the adoption of e-government services form citizens’ perception.

Citizens' Voice and Adoption of Pakistani E-Government Services

2016 ◽  
pp. 1426-1442
Author(s):  
Muhammad Ovais Ahmad ◽  
Jouni Markkula ◽  
Markku Oivo
Keyword(s):  
Developing Countries ◽  
Data Privacy ◽  
Decision Makers ◽  
Service Adoption ◽  
Government Services ◽  
Empirical Results ◽  
Factors Influencing ◽  
Use Of Technology ◽  
Potential Problems ◽  
The Voice

Even though there is emerging literature on e-government, research focused on potential problems related to citizens' adoption of e-government services in developing countries is still limited. As a developing country, e-government services in Pakistan have witnessed prolific advancements over the years. Since 2002, Pakistan has strategically adopted e-government as a part of its policy. In this chapter, the factors influencing citizens' e-government service adoption in Pakistan are examined using the unified theory of acceptance and use of technology model. The findings indicate that, in addition to the lack of awareness and data privacy, all of the factors specified by the model have an effect on the adoption of these services in Pakistan. The empirical results highlight the voice of citizens concerning the usage of the services. This information can be used by the policy and decision makers to promote services that correspond better to the needs of the citizens.

Exploring the Impact of Demographic Factors on E-Government Services Adoption

2018 ◽  
Vol 31 (3) ◽  
pp. 1-16 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Demographic Factors ◽  
Data Capture ◽  
Demographic Factor ◽  
Government Services ◽  
Gender And Education ◽  
Adoption And Implementation ◽  
Willingness To Adopt ◽  
Willingness To Use ◽  
The Impact ◽  
Data Capture And Analysis

The purpose of this article is to investigate the impact of demographic factors on the adoption of e-government services. Specifically, this article sought to examine the extent to which demographic factors such as age, gender and education would influence the willingness to adopt and use e-government services. The data capture and analysis was done with SPSS. The results indicate that age as a demographic factor was significant in determining the willingness of citizens to use e-government services. The results, however, showed that gender and education as demographic factors were not positively significant in predicting the willingness to use e-government services. The implications of these findings on the adoption and implementation of e-government are further discussed.

The Use of Modified Unified Theory of Acceptance and Use of Technology to Predict the Behavioural Intention Toward Website

2014 ◽  
Vol 568-570 ◽  
pp. 1586-1592 ◽  
Author(s):  
Indrawati
Keyword(s):  
Behavioral Intention ◽  
Educational Institution ◽  
Survey Method ◽  
Unified Theory ◽  
Key Factors ◽  
Utaut Model ◽  
Use Of Technology ◽  
Stake Holder ◽  
Facilitating Conditions ◽  
The Impact

The availability of website for an institution is very important, especially for an educational institution just like ABC University. The website can become a mean of communication from the institute to its stake holder: students, parents, industries, lecturers, administrators, and government or from the stakeholders to the institution. The availability of website is also important to increase the image of the institution, since there is university web ranking published by WeboMatrix. ABC University has already built its website and communicated, socialized as well the availability of its website to all students, lecturers, and administrator. So far the adoption of the websites by students, lecturers, and administrators especially by using the Modified Unified Theory of Acceptance and Use of Technology (UTAUT) model has not been explored. This lack of knowledge motivated the researcher to conduct this study. This study investigates the key factors that affect the behavioral intention and used behavior of customers toward the use of the website in ABC University Indonesia. The approach employed for this study is based on a modified unified theory of acceptance and use of technology (UTAUT) model. A survey method was employed to gather data from 310 respondents coming from the students, lecturers, administrator, and management. The collected data was analyzed using a quantitative investigation. The partial least squares (PLS) method was used to quantitatively evaluate the impact of the key constructs of the modified UTAUT model. This research clearly confirmed that modified UTAUT model which consists ofperformance expectancy, effort expectancy, social influence, facilitating conditions, andcontentcan be used to determinebehavioral intentionof consumers to use Website.

scholarly journals Users Acceptance of E-Government System in Sintok, Malaysia: Applying the UTAUT Model

2021 ◽  
Vol 5 (1) ◽  
pp. 66
Author(s):  
Anisa Safiah Maznorbalia ◽  
Muhammad Aiman Awalluddin
Keyword(s):  
Public Administration ◽  
Unified Theory ◽  
Key Factors ◽  
Developed Country ◽  
The Public ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
Efficiency And Effectiveness ◽  
Very High

E-government services have become a vital tool to provide citizens with more accessible, accurate and high-quality services and information. E-government system provides an efficient dissemination of information to people and eases people to communicate directly with government services. The utilization of ICT through e-government enhancing efficiency and effectiveness of service delivery in the public sector. The system is regarded as one of the vital elements to be a developed country. The application of e-government indicates the readiness and ability of the nation utilizing technology within public administration periscope. Although the Malaysian government has introduced e-government for many years, its acceptance still not very high. Therefore, this paper studies the key factors of Malaysian citizens’ in Sintok, Kedah, a semi- rural area on approval on e-government services based on the Unified Theory of Acceptance and the Use of Technology (UTAUT Model). The survey data was collected from 83% respondents to measure people understanding and awareness toward e-government system. The results show that there is an excellent understanding among Malaysian towards e-government system.

Adoption of E-Government Services in Developing Countries

2012 ◽  
pp. 121-145
Author(s):  
Suha AlAwadhi ◽  
Anne Morris
Keyword(s):  
Developing Countries ◽  
Focus Groups ◽  
Questionnaire Survey ◽  
Usability Testing ◽  
Government Support ◽  
Systemic Approach ◽  
Government Services ◽  
Use Of Technology ◽  
Attitudes And Perceptions ◽  
Quantitative And Qualitative Methods

E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens’ adoption of e-government services. This chapter explains in detail a study that aimed to explore the attitudes and perceptions of citizens regarding the adoption of e-government services in Kuwait, as a developing country. The study employed both quantitative and qualitative methods, including a questionnaire survey incorporating the amended version of the Unified Theory of Acceptance and Use of Technology (UTAUT), as well as usability testing and focus groups. The findings identified factors that determine and influence the adoption of e-government; these were then modeled taking a systemic approach. Based on the results and conclusions of the study, recommendations were made to Kuwaiti officials responsible for the e-government services.

Citizens' Readiness for E-government in Developing Countries (CREG)

2010 ◽  
pp. 215-233 ◽  
Author(s):  
Hany Abdelghaffar
Keyword(s):  
Developing Countries ◽  
Empirical Research ◽  
Major Part ◽  
Relevant Literature ◽  
Electronic Government ◽  
Government Services ◽  
Government Project ◽  
Research Findings ◽  
Ict Infrastructure ◽  
The Impact

Many developing countries are facing difficulties in applying successful electronic government (e-government) projects. A major part of these difficulties that they are not used by citizens due to the lack of appropriate ICT infrastructure that support e-government services; in addition to the existence of a small percentage of citizens who are able to deal with such technology. This chapter introduces an empirical research that closely investigates the e-government weaknesses in developing countries from two major perspectives: e-readiness and trust. The research proposes a model based on e-readiness assessments and relevant literature that investigates the impact of citizens’ readiness for e-government (CREG) on e-government success within developing countries. The model was tested on the Egyptian e-government project as a sample of developing countries. The research findings confirmed the importance of the CREG model to achieve successful e-government projects in developing countries.

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