Extending the Information-Processing View of Coordination in Public Sector Crisis Response

Coordinating the response of multiple public agencies to a large-scale crisis is a challenge that has been studied predominantly according to the information-processing view. In this paper, the authors extend this view with the notion of emergence giving special attention to information and communication technology (ICT). The extended framework is applied in a case study of crisis response exercises in the public sector. The findings suggest that current practices concentrate on standards and hierarchy, but mutual adjustment and emergent coordination also occur and are susceptible to analysis and equally relevant to understand coordination practices. In addition, ICT can provide information processing capabilities needed for coordination but may also create information processing needs by increasing the volume of data and the interconnectedness of responders. Applying the extended framework improves the understanding of coordination and forms the basis for its future use in designing ICT to support coordination in crisis response and e-government.

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Analysis of the Risk Management Process on the Development of the Public Sector Information Technology Master Plan

Information ◽

10.3390/info9100248 ◽

2018 ◽

Vol 9 (10) ◽

pp. 248 ◽

Cited By ~ 2

Author(s):

Sérgio Andrade deFreitas ◽

Edna Canedo ◽

Rodrigo Santos Felisdório ◽

Heloise Leão

Keyword(s):

Risk Management ◽

Public Sector ◽

Information And Communication Technology ◽

Communication Technology ◽

Master Plan ◽

Public And Private ◽

The Public ◽

Management Processes ◽

Risk Management Process ◽

Information And Communication

The Information and Communication Technology Master Plan—ICTMP—is an important tool for the achievement of the strategic business objectives of public and private organizations. In the public sector, these objectives are closely related to the provision of benefits to society. Information and Communication Technology (ICT) actions are present in all organizational processes and involves size-able budgets. The risks inherent in the planning of ICT actions need to be considered for ICT to add value to the business and to maximize the return on investment to the population. In this context, this work intends to examine the use of risk management processes in the development of ICTMPs in the Brazilian public sector.

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E-Government Implementation Perspective

Technology Enabled Transformation of the Public Sector ◽

10.4018/978-1-4666-1776-6.ch005 ◽

2012 ◽

pp. 59-78

Author(s):

Mahmud Akhter Shareef ◽

Vinod Kumar ◽

Uma Kumar ◽

Abdul Hannan Chowdhury ◽

Subhas C. Misra

Keyword(s):

Public Sector ◽

Competitive Advantage ◽

Information And Communication Technology ◽

Communication Technology ◽

Electronic Government ◽

The Internet ◽

Specific Strategy ◽

The Public ◽

Adoption And Implementation ◽

Information And Communication

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implemention strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

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Inter-Organisational Knowledge Sharing in the Public Sector: The Role of Social Capital and Information and Communication Technology

10.26686/wgtn.16984810.v1 ◽

2021 ◽

Author(s):

◽

Sally Jansen van Vuuren

Keyword(s):

Social Capital ◽

Public Sector ◽

Knowledge Sharing ◽

Information And Communication Technology ◽

Communication Technology ◽

Perceived Usefulness ◽

The Public ◽

Organisational Knowledge ◽

Information And Communication ◽

Ict Tools

This thesis explores the dynamics of knowledge sharing, through the context of interorganisational collaboration in the public sector. The growth of collaboration across public sector organisations places increasing importance on knowledge sharing, yet it is an area that has historically proved difficult for the sector. Knowledge sharing research increasingly emphasises the importance of social capital in facilitating and influencing knowledge sharing behaviours, yet the public sector’s approach to knowledge sharing has predominantly focussed on the use of information and communication technology (ICT) tools. The aim of this research is to better understand the dynamics of knowledge sharing, and the roles that social capital and ICT play in knowledge sharing. This is a contemporary and important research topic. Public sector commitment to increasing collaboration requires a strong focus on inter-organisational knowledge sharing. This multiple-case, multi-method research incorporates a research design that blends qualitative and quantitative data collection and analysis. The research extends and deepens current understanding of the dynamics of knowledge sharing and contributes to the existing body of knowledge in the areas of knowledge sharing, social capital, and ICT. It also provides valuable empirical evidence relating to public sector based sharing at the inter-organisational level. The research found that social capital is a significant concern for collaborative teams. Factors such as trust, group identity and shared purpose and goals were identified as important considerations for team members. Despite the sector’s focus on ICT tools as key knowledge sharing mechanisms, the actual availability of tools was limited. Further, individuals’ use of tools was low due to their perceptions of the available tools as difficult to use and of limited usefulness. A key outcome of the research was the development of a conceptual framework that can be used to support the work of academics and practitioners engaged in the field of collaboration and knowledge sharing. The framework identifies six important antecedents that influence the development of social capital, and the availability and use of ICT. These antecedents include collaboration design, leadership, the perceived ease of use and perceived usefulness of ICT, and individual technical ability. The final antecedent identifies individual’s commitment to the ‘intrinsic value of public sector work’ as a key collaboration factor.

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Manfaat Teknologi Selama Masa Pandemi

Jurnal PADMA: Pengabdian Dharma Masyarakat ◽

10.32493/jpdm.v1i4.13492 ◽

2021 ◽

Vol 1 (4) ◽

Author(s):

Aries Yusril Ihza Mahendra ◽

Esa Bagus Pratama ◽

Erik Rudianto ◽

Fatah Yasin ◽

Syalabi Abdillah ◽

...

Keyword(s):

Information And Communication Technology ◽

Communication Technology ◽

Large Scale ◽

Digital Technologies ◽

The Public ◽

Community Activities ◽

Technology Innovations ◽

The Face ◽

Information And Communication ◽

Public Health Strategies

Banyak dari masyarakat menerima begitu saja teknologi informasi dan komunikasi modern yang bahkan tidak dapat diakses beberapa dekade lalu. Inovasi-inovasi teknologi informasi dan komunikasi ini, telah lama dianggap sebagai hal sepele, tidak penting, selama masa tenang kini menjadi sangat diperlukan dalam menghadapi pandemi COVID-19. Sekarang telah ada berbagai teknologi digital yang dapat digunakan untuk menambah dan meningkatkan strategi pekerjaan, pembelajaraan dan kesehatan masyarakat. Selama pandemi COVID-19, teknologi memainkan peran penting dalam menjaga kegiatan masyarakat tetap berfungsi pada saat Pembatasan Sosial Berskala Besar (PSBB). Disimpulkan bahwa masyarakat memanfaatkan saja teknologi informasi dan komunikasiuntuk tetap melaksanakan kegiatan karena fasilitas dan fitur dari saja teknologi informasi dan komunikasi yang memiliki keunggulan dan kemudahan untuk dipergunakan oleh berbagai kalangan masyarakat.Kata Kunci: Teknologi Informasi, Komunikasi, Pandemi, Covid-19Many of the public take for granted modern information and communication technology that was not even accessible decades ago. These information and communication technology innovations, have long been regarded as trivial, unimportant, as long as calm is now indispensable in the face of the COVID-19 pandemic. There are now a variety of digital technologies that can be used to augment and enhance job, learning and public health strategies. During the COVID-19 pandemic, technology played an important role in keeping community activities functioning during large-scale social restrictions (PSBB). It was concluded that the public only utilizes information and communication technology to continue to carry out activities because of the facilities and features of information and communication technology that has advantages and conveniences to be used by various groups.Keywords: Information Technology, Communication, Pandemic, Covid-19

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Information Technology and Organizational Change in the Public Sector

Information Technology and Computer Applications in Public Administration ◽

10.4018/978-1-87828-952-0.ch003 ◽

2013 ◽

pp. 41-61 ◽

Cited By ~ 12

Author(s):

Sonal J. Seneviratne

Keyword(s):

Information Technology ◽

Organizational Change ◽

Public Sector ◽

Information And Communication Technology ◽

Communication Technology ◽

Information Technologies ◽

Organizational Transformation ◽

The Public ◽

Information And Communication ◽

Public Sector Managers

The adoption of Information and Communication Technology (ICT) to organize, integrate, coordinate and manage various activities has become the catalyst for organizational change. The impact of these changes in the public sector have been to change the type of work being performed, demand new levels of productivity and efficiency from those performing the work, and call for a fundamental restructuring of the public sector to reflect the value systems of an information age. The literature on the organizational impacts of Information and Communication Technology have pointed to mixed findings about the success of information technology enabled organizational change, suggesting that the success of such change efforts depends on the combination of technical and social influences. Despite any potential for organizational change in the private sector, information technologies have not been associated with organizational transformation in the public sector. It is suggested that for the public sector to begin reaping the benefits of Information and Communication Technology, public sector managers are going to need to become change agents and manage the change process by managing the technology.

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E-Government Implementation Perspective

International Journal of Electronic Government Research ◽

10.4018/jegr.2010102005 ◽

2010 ◽

Vol 6 (1) ◽

pp. 59-77 ◽

Cited By ~ 16

Author(s):

Mahmud Akhter Shareef ◽

Vinod Kumar ◽

Uma Kumar ◽

Abdul Hannan Chowdhury ◽

Subhas C. Misra

Keyword(s):

Public Sector ◽

Information And Communication Technology ◽

Communication Technology ◽

Implementation Strategies ◽

Electronic Government ◽

Quality Service ◽

The Public ◽

Adoption And Implementation ◽

Information And Communication ◽

Effectiveness And Efficiency

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implementation strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

Download Full-text

Inter-Organisational Knowledge Sharing in the Public Sector: The Role of Social Capital and Information and Communication Technology

10.26686/wgtn.16984810 ◽

2021 ◽

Author(s):

◽

Sally Jansen van Vuuren

Keyword(s):

Social Capital ◽

Public Sector ◽

Knowledge Sharing ◽

Information And Communication Technology ◽

Communication Technology ◽

Perceived Usefulness ◽

The Public ◽

Organisational Knowledge ◽

Information And Communication ◽

Ict Tools

This thesis explores the dynamics of knowledge sharing, through the context of interorganisational collaboration in the public sector. The growth of collaboration across public sector organisations places increasing importance on knowledge sharing, yet it is an area that has historically proved difficult for the sector. Knowledge sharing research increasingly emphasises the importance of social capital in facilitating and influencing knowledge sharing behaviours, yet the public sector’s approach to knowledge sharing has predominantly focussed on the use of information and communication technology (ICT) tools. The aim of this research is to better understand the dynamics of knowledge sharing, and the roles that social capital and ICT play in knowledge sharing. This is a contemporary and important research topic. Public sector commitment to increasing collaboration requires a strong focus on inter-organisational knowledge sharing. This multiple-case, multi-method research incorporates a research design that blends qualitative and quantitative data collection and analysis. The research extends and deepens current understanding of the dynamics of knowledge sharing and contributes to the existing body of knowledge in the areas of knowledge sharing, social capital, and ICT. It also provides valuable empirical evidence relating to public sector based sharing at the inter-organisational level. The research found that social capital is a significant concern for collaborative teams. Factors such as trust, group identity and shared purpose and goals were identified as important considerations for team members. Despite the sector’s focus on ICT tools as key knowledge sharing mechanisms, the actual availability of tools was limited. Further, individuals’ use of tools was low due to their perceptions of the available tools as difficult to use and of limited usefulness. A key outcome of the research was the development of a conceptual framework that can be used to support the work of academics and practitioners engaged in the field of collaboration and knowledge sharing. The framework identifies six important antecedents that influence the development of social capital, and the availability and use of ICT. These antecedents include collaboration design, leadership, the perceived ease of use and perceived usefulness of ICT, and individual technical ability. The final antecedent identifies individual’s commitment to the ‘intrinsic value of public sector work’ as a key collaboration factor.

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Public Sector Innovation: Case Study of e-government Projects in Pakistan

The Pakistan Development Review ◽

10.30541/v48i4iipp.439-457 ◽

2009 ◽

Vol 48 (4II) ◽

pp. 439-457 ◽

Cited By ~ 5

Author(s):

M. Irfanullah Arfeen ◽

Nawar Khan

Keyword(s):

Public Sector ◽

Swot Analysis ◽

The Public ◽

Public Sector Innovation ◽

The People ◽

Governance Challenges ◽

Information And Communication ◽

The Government ◽

The Impact

This study analyses and examines in detail the impact of public sector innovation to improve public satisfaction level, it is about changing the traditional government into a more integrated and efficient one. Innovation is actually the engine of economic growth. Innovation in the public sector is an under-researched area. It deals with governance, political and human issues which are very difficult to solve. Since much of the topic and studies on innovation are focusing on the private sector, it is the aim of this study to analyse the process of innovation, mainly in Information and Communication Technology (ICT) in the public sector. This study will eventually be able to give e-government model/ guidelines that encapsulates the reality of innovation by the government. Innovation in government is not only about bringing a new breakthrough product to the people, but also to bring in changes to the culture in the organisation, the way a decision is made, and perhaps more importantly, how it can use technology to strengthen its role as the provider of social and economic welfare to the people. This study has also compared the findings of the e-government case study to the literature of innovation mainly in the area of process innovation. There is SWOT analysis with weight rating to judge the e-governance challenges, which Pakistan is facing as a developing nation. The study concludes that the public sector needs to overcome its traditional characteristics of poor agenda setting, unclear objectives, lack of transparency, and bureaucratic layers of decision-making processes. Keywords: Citizens, e-government Projects, ICT, Public Satisfaction, Public Sector Innovation

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Prequalification and Classification System for Enterprises in Public Sector of Jordanian E-government

Journal of Social Sciences (COES&RJ-JSS) ◽

10.25255/jss.2020.9.2.249.257 ◽

2020 ◽

Vol 9 (2) ◽

pp. 249

Author(s):

Dima Alrwashdeh ◽

Heba Alrawashdeh ◽

Issam Hamad Alhadid ◽

Sufian Khwaldeh

Keyword(s):

Public Sector ◽

Information And Communication Technology ◽

Communication Technology ◽

Small And Medium Enterprises ◽

Business Community ◽

Business Sector ◽

The Public ◽

Information And Communication ◽

The Government ◽

Medium Enterprises

The use of information and communication technology( ICTs) in the public sector is one of the most important effects were caused by IT .Nowadays, with the development of e-government, set of information are available about the public sector in electronic databases Significantly, that may be agree with each other . Public sector information is considered the most important thing in e-government environment ,it has a great value. (Shao & Wang, 2010). Moreover, The government environment become is using the Internet and information technology, mainly on their interactions with businesses and citizens, and among themselves. One of the e-Government initiatives is the development of the government-to-business (G2B) system, which is an agenda sets to promote a higher service quality between government entities and the business sector (Dong, Xiong & Han, 2010).This paper aims to discover the importance of the government's small and medium enterprises under the umbrella of e-services G2B. G2B transactions include various services exchanged between the government and the business community, including the deployment of policies and memos, rules and regulations. It includes commercial services provided access to current business information, application forms are loaded, renewal of licenses, registration of companies, to obtain permits, pay taxes, e-Procurement service ERAs (slaves and Abu Shanab, 2010).

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