E-SERVCON and E-Commerce Success

2014 ◽  
Vol 26 (3) ◽  
pp. 1-22 ◽  
Author(s):  
Jung-Yu Lai
Keyword(s):  
Information Systems ◽  
Structural Equation ◽  
Information Quality ◽  
Quality System ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Important Indicator ◽  
Service Convenience

Convenience has become an important indicator of e-commerce systems success. Based on the information systems management and marketing literature, this study explores how customer convenience in using functions and services affects e-commerce systems success. It proposes and analyzes a re-specified e-commerce system model based on the updated DeLone and McLean Information Systems Success Model with a new variable, e-commerce/electronic service convenience. The proposed model re-specifies and validates e-commerce systems success where continuance intention is proposed as a dependent variable and its relationship with independent variables such as information quality, system quality, e-service convenience, perceived usefulness and satisfaction are discussed. Partial least squares structural equation modeling technique is employed to analyze data collected by 210 users of business-to-consumer e-commerce systems in Taiwan. Findings indicate that continuance intention was found to be influenced by both satisfaction and perceived usefulness, which were found to be significant precursors of information quality, system quality, and e-service convenience. These results strongly support our contention that e-service convenience is an important factor affecting e-commerce systems success. They also offer practitioners and managers deeper insights into successful e-commerce systems implementation as well as aid researchers interested in testing related theories.

E-SERVCON and E-Commerce Success

2016 ◽  
pp. 816-838 ◽  
Author(s):  
Jung-Yu Lai
Keyword(s):  
Information Systems ◽  
Structural Equation ◽  
Information Quality ◽  
Quality System ◽  
Perceived Usefulness ◽  
System Quality ◽  
Continuance Intention ◽  
Information Systems Success ◽  
Information Systems Management ◽  
Service Convenience

Convenience has become an important indicator of e-commerce systems success. Based on the information systems management and marketing literature, this study explores how customer convenience in using functions and services affects e-commerce systems success. It proposes and analyzes a re-specified e-commerce system model based on the updated DeLone and McLean Information Systems Success Model with a new variable, e-commerce/electronic service convenience. The proposed model re-specifies and validates e-commerce systems success where continuance intention is proposed as a dependent variable and its relationship with independent variables such as information quality, system quality, e-service convenience, perceived usefulness and satisfaction are discussed. Partial least squares structural equation modeling technique is employed to analyze data collected by 210 users of business-to-consumer e-commerce systems in Taiwan. Findings indicate that continuance intention was found to be influenced by both satisfaction and perceived usefulness, which were found to be significant precursors of information quality, system quality, and e-service convenience. These results strongly support our contention that e-service convenience is an important factor affecting e-commerce systems success. They also offer practitioners and managers deeper insights into successful e-commerce systems implementation as well as aid researchers interested in testing related theories.

scholarly journals Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development

2021 ◽  
Vol 13 (14) ◽  
pp. 7625
Author(s):  
Dung Minh Nguyen ◽  
Yen-Ting Helena Chiu ◽  
Huy Duc Le
Keyword(s):  
Sustainable Development ◽  
Customer Service ◽  
Structural Equation ◽  
Information Quality ◽  
Service Providers ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Information Systems Success

To improve customer experience and achieve sustainable development, many industries, especially banking, have leveraged artificial intelligence to implement a chatbot into their customer service. By integrating DeLone and McLean’s information systems success (D&M ISS) model and the expectation confirmation model (ECM) with the factor of trust, the aim of this study was to investigate the determinants of users’ continuance intentions towards chatbot services in the context of banking in Vietnam. A total of 359 questionnaire surveys were collected from a real bank’s chatbot users and analyzed using structural equation modeling. The findings revealed that users’ continuance intentions towards the banks’ chatbot services were influenced by satisfaction, trust, and perceived usefulness, of which trust had the strongest effect. The results also indicate that information quality, system quality, service quality, and confirmation of expectations had significant effects on three drivers of continuance intention in different ways. Our study contributes to the literature by providing a more comprehensive viewpoint to understand the perceptions and reactions of chatbot users in the post-adoption stage. The results of this study also yield several key suggestions for banking service providers on how to increase their customers’ intentions to continue using chatbot services, serving as a basis for long-term and sustainable development strategies in the current digital era.

scholarly journals MENILAI KEBERHASILAN SISTEM KEUANGAN DESA (SISKEUDES): VALIDASI MODEL KEBERHASILAN SISTEM INFORMASI DELONE DAN MCLEAN

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Sigit Kurnianto ◽  
Deddy Kurniawansyah ◽  
Wulandari Fitri Ekasari
Keyword(s):  
Information Systems ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Organizational Impact ◽  
Test Results ◽  
System Quality ◽  
Successful Model ◽  
Additional Influence ◽  
The Village

This study aims to test the success Siskeudes by developing a successful model of the DeLone and McLean information systems into seven dimensions. The population was 151 siskeudes operatos in the village goverments Gresik, Nganjuk, Situbondo. The sampling used in this study a sensus method. Source of data is primer data, obtained questioner from respondend. This study used structural equation modeling (SEM). The results obtained in this study is system quality has a effect on system satisfaction, information quality has a effect on information satisfaction, usefulness has a effect on system satisfaction and information satisfaction, system satisfaction has effect on individual impacts, information satisfaction has a effect on conflict intentions, individual impacts has a effect on organizational impacts, except information qualityto usefulness, system quality to information satisfaction, usefulness to individual impacts, usefulness to organizational impact, system satisfaction to organizational impact, information satisfaction to organizational impact. In addition, the test results show that there are nine pathways that have additional influence through indirect pathways. This finding becomes the basis for the development of a successful model of information systems in eGovernment, for regulators to develop and manage strategies for implementing the Siskeudes application, and as a guide for evaluating the success of Siskeudes.

scholarly journals What Makes Hosts Trust Airbnb? Antecedents of Hosts’ Trust toward Airbnb and Its Impact on Continuance Intention

2019 ◽  
Vol 59 (4) ◽  
pp. 686-703 ◽  
Author(s):  
Yichuan Wang ◽  
Yousra Asaad ◽  
Raffaele Filieri
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Service Providers ◽  
Economic Value ◽  
Sharing Economy ◽  
Social Utility ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Information Systems Success

Sharing economy platforms are growing at an unprecedented rate. Travel and tourism scholars have been focusing on customers’ sharing intention, yet the literature has largely overlooked what makes sharing service providers trust a sharing economy platform and decide to continue using it. Drawing on sociotechnical theory and the information systems success model, in conjunction with privacy concerns and economic value perspectives, this study develops an integrated model of antecedents and consequences of trust toward sharing economy platforms. Data from 606 Airbnb hosts were analyzed through structural equation modeling. Our research documents the importance of social antecedents (i.e., social value orientation and social utility), technical antecedents (i.e., system quality, service quality, and information quality), economic antecedents (i.e., monetary rewards) and privacy assurance antecedents (i.e., perceived effectiveness of privacy policy) in shaping hosts’ trust toward Airbnb, thereby enhancing their continuance intention with regard to using the platform.

scholarly journals Factors Influencing User Satisfaction with Information Systems: A Systematic Review

2020 ◽  
Vol 9 ◽  
pp. 1686
Author(s):  
Leila R Kalankesh ◽  
Zahra Nasiry ◽  
Rebecca Fein ◽  
Shahla Damanabi
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Measurement Instrument ◽  
Quality System ◽  
Management Style ◽  
Perceived Usefulness ◽  
System Quality ◽  
Factors Influencing

User satisfaction has been considered as the measure of information system effectiveness success. User satisfaction is difficult to define but is considered an evaluation construct. Globally health organizations, particularly hospitals, invest a huge amount of money on information system projects. If hospital information systems (HISs) are to be successful, factors influencing or related to user satisfaction should be taken into account at the time of designing, developing or adopting such systems. The current study aimed to provide a comprehensive review of factors related to user satisfaction with information systems. The researchers systematically searched PubMed, Science Direct, and IEEE electronic databases for articles published from January 1990 to June 2016. A search strategy was developed using a combination of the following keywords:  “model,” “user satisfaction,” “information system,” “measurement,” “instrument,” and “ tool.” Reported dimensions, factors, and their possible influence on user satisfaction with information systems were extracted from the studies wherever was possible. Overall factors influencing user satisfaction with information systems can be categorized in seven dimensions: Information quality, system quality, vendor support quality, system use, perceived usefulness, user characteristics, and organizational structure& management style. If all these factors are considered properly in the process of developing, designing, implementing, or purchasing information systems, the higher user satisfaction with the system will be likely. Otherwise, it would end up with unsatisfied users that will finally contribute to the system failure. [GMJ.2020;9:e1686]

scholarly journals E-Health System Characteristics, Medical Performance, and Healthcare Quality at Jordan’s Health Centers

2021 ◽  
Vol 2021 ◽  
pp. 1-7
Author(s):  
Malik Bader Alazzam ◽  
Husam Al Khatib ◽  
Walid Theib Mohammad ◽  
Fawaz Alassery
Keyword(s):  
Beneficial Effect ◽  
Patient Care ◽  
Technology Acceptance ◽  
Structural Equation ◽  
Information Quality ◽  
Health Information System ◽  
Medical Personnel ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality

This research explores how e-health systems’ features (information quality, quality of the system, usability perceived, and perceived usefulness) contribute to improving medical personnel performance in medical centers, patient care, and physician-patient interactions in Jordan. The objective is to evaluate a single integrated model consisting of the technology acceptance model. This study used the logical research method and approach. A collection of data from 212 medical personnel working in 19 healthcare facilities throughout Jordan were gathered. To analyze the data collected and test the hypotheses of the research, a partially square/structural equation modeling method has been employed. The study found that the health information system (HIS) information quality has a direct and indirect beneficial effect on the performance of the staff, beneficial effects on patient care alone, and only favorable, indirect effects on the doctor-patient relationship. On the contrary, system quality was shown to influence directly and indirectly and to have a direct and indirect beneficial effect both on the connection between doctors and patients. Remember that the HIS has accessibility, speed, and mistake detection and avoids error issues. These shortcomings are suggested to be rectified in conjunction with improved user perception towards easy usage and utilization of the system.

scholarly journals Measurement of Information System Project Success Based on Perceptions of the Internal Stakeholders

2015 ◽  
Vol 5 (2) ◽  
pp. 271 ◽  
Author(s):  
A'ang Subiyakto ◽  
Abd. Rahman Ahlan ◽  
Mira Kartiwi ◽  
Husni Teja Sukmana
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Project Success ◽  
Quality System ◽  
Equation Modeling ◽  
Future Research ◽  
System Quality ◽  
System Use

<p>In this research, adoption of the DeLone and McLean (D&amp;M) information system (IS) success model and its adaptation with the project success theories were used to explore state of IS project success and to examine factors which affect its success. A survey towards the internal project stakeholder in an univerity with response rate 48% was carried out to collect the raw data for Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis. Majority of the participants (80.7%) stated that level of the project success is more than 50% where information quality, system quality, service quality, system use, and user satisfaction substantially explain 64.5% of variance in the success variable. The three quality factors together explain 43.2% of the variance of system use and 70.4% of the variance of user satisfaction. Although, a number of the findings were consistent with the prior studies, these findings also presented inconsistencies especially related to aspects of information quality and system use. Accordingly, researchers and practitioners will be stand to benefit from the information provided in this study and it is hoped that future research will build upon the findings reported herein as efforts are made to attain the IS project success especially in the sampled institution.</p>

scholarly journals Continuance Intention Customer Analysis On Online Accounting Software Usage

2020 ◽  
Vol 1 (5) ◽  
pp. 266-271
Author(s):  
Zulfati imani Syamsu
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Least Square ◽  
System Quality ◽  
Continuance Intention ◽  
Accounting Software ◽  
Positive Effect

Software as a Service (SaaS) is a variant of technology products that are now loved by both personal and business users. SaaS is a software product variant that can be used directly by users, without the need for complicated installation. In the realm of accounting itself, there have been many emerging accounting softwares ranging from those that are offline to online, one of which is Jurnal.id. Jurnal.id is a SaaS platform that presents a variety of digital accounting products that are designed to simplify and accelerate the process of bookkeeping business. This study aims to examine customer continuance intentions on the use of Jurnal.id online accounting software. The variables in this study consisted of perceived usefulness, information quality, service quality system quality, satisfaction, and continuance intention. The population in this study are the users of Jurnal.id Online Accounting Software in the Greater Jakarta area. The sample in this study amounted to 300 people obtained using the Hair Formula. This study uses the Structural Equation Model (SEM) approach using Partial Least Square (PLS) software, the SMART-PLS software version 3.3.2. The results showed that perceived usefulness, system quality, and service quality had a positive effect on satisfaction using Jurnal.id's online accounting software. Simultaneously Satisfaction has a positive effect on continuance intention. However, Information quality does not have a positive effect on satisfaction using online accounting software Jurnal.id

M-Commerce Security

2021 ◽  
Vol 15 (4) ◽  
pp. 79-97
Author(s):  
Ahmed Elmorshidy
Keyword(s):  
Mobile Applications ◽  
Structural Equation ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Net Benefit ◽  
Factors Affecting

This paper aims to evaluate the factors affecting mobile applications used to access and control security cameras at home and office. Survey data from 397 mobile applications users in Southern California, USA were collected to test the proposed research model and hypotheses through structural equation modeling. This study finds that system quality, information quality, and service quality of mobile applications have a positive effect on the perceived usefulness and perceived ease of use of these applications and introduce several net benefit represented in increased control of users' security, increased convenience and flexibility and privacy when using those mobile applications for access their security cameras at both home and office. There is a lack of researches in this area which makes this study among the first to attempts to fill this gap by empirically investigating the factors affecting mobile applications of home and office security cameras as well as the benefits they introduce to uses.

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI KESUKSESAN SISTEM INFORMASI KEUANGAN DAERAH BERBASIS AKRUAL DI KABUPATEN ACEH BESAR

2018 ◽  
Vol 18 (1) ◽  
Author(s):  
Ikhyanuddin Ikhyanuddin
Keyword(s):  
User Satisfaction ◽  
Financial Management ◽  
Structural Equation ◽  
Information Quality ◽  
Survey Methods ◽  
Quality System ◽  
Equation Modeling ◽  
Quality Service ◽  
System Quality

This study aims to look at the success rate of financial management informationsystem. The research variables consisted of information quality, system quality,service quality, user satisfaction, usage and net benefits. The population of thisstudy consists of all government unit of Banda Aceh and Aceh Besar district. Therespondents are users SIPKD namely officials financial manager, treasurer and treasurer reception. Sample selected by survey methods, which the entire population used as the research sample. Methods of data analysis using Structural Equation Modeling (SEM) with Lisrel 8.8 tools. The results using De Lone and McLean IS SuccessModel (2003) showed that out of 9 hypotheses constructed, 7 hypotheses show theeffect. Two other hypotheses do not show the influence that the quality system is touse and the quality of service to use. Overall SIPKD can be considered a success.

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