E-Health System Characteristics, Medical Performance, and Healthcare Quality at Jordan’s Health Centers

This research explores how e-health systems’ features (information quality, quality of the system, usability perceived, and perceived usefulness) contribute to improving medical personnel performance in medical centers, patient care, and physician-patient interactions in Jordan. The objective is to evaluate a single integrated model consisting of the technology acceptance model. This study used the logical research method and approach. A collection of data from 212 medical personnel working in 19 healthcare facilities throughout Jordan were gathered. To analyze the data collected and test the hypotheses of the research, a partially square/structural equation modeling method has been employed. The study found that the health information system (HIS) information quality has a direct and indirect beneficial effect on the performance of the staff, beneficial effects on patient care alone, and only favorable, indirect effects on the doctor-patient relationship. On the contrary, system quality was shown to influence directly and indirectly and to have a direct and indirect beneficial effect both on the connection between doctors and patients. Remember that the HIS has accessibility, speed, and mistake detection and avoids error issues. These shortcomings are suggested to be rectified in conjunction with improved user perception towards easy usage and utilization of the system.

Download Full-text

Factors influencing the behavioral intention to use food delivery apps

Social Behavior and Personality An International Journal ◽

10.2224/sbp.6185 ◽

2017 ◽

Vol 45 (9) ◽

pp. 1461-1473 ◽

Cited By ~ 14

Author(s):

Eun-Yong Lee ◽

Soo-Bum Lee ◽

Yu Jung Jennifer Jeon

Keyword(s):

Technology Acceptance ◽

Structural Equation ◽

Mobile Apps ◽

Food Delivery ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

System Quality ◽

Perceived Ease Of Use ◽

Design Quality

We examined the relationships between the determinants that affect customers' use of food delivery apps. Using an extended technology acceptance model, we explored consumers' experiences in purchasing delivery food through mobile apps. We distributed a self-administered questionnaire online and used structural equation modeling to test the hypotheses. We found that user-generated information, firm-generated information, and system quality had a significant effect on perceived usefulness. In addition, system quality and design quality strongly influenced the perceived ease of use, which improved perceived usefulness, and in turn, perceived usefulness and perceived ease of use affected attitude toward the use of mobile apps. Practical implications for the food service industry are discussed.

Download Full-text

E-SERVCON and E-Commerce Success

Journal of Organizational and End User Computing ◽

10.4018/joeuc.2014070101 ◽

2014 ◽

Vol 26 (3) ◽

pp. 1-22 ◽

Cited By ~ 7

Author(s):

Jung-Yu Lai

Keyword(s):

Information Systems ◽

Structural Equation ◽

Information Quality ◽

Quality System ◽

Perceived Usefulness ◽

Equation Modeling ◽

System Quality ◽

Continuance Intention ◽

Important Indicator ◽

Service Convenience

Convenience has become an important indicator of e-commerce systems success. Based on the information systems management and marketing literature, this study explores how customer convenience in using functions and services affects e-commerce systems success. It proposes and analyzes a re-specified e-commerce system model based on the updated DeLone and McLean Information Systems Success Model with a new variable, e-commerce/electronic service convenience. The proposed model re-specifies and validates e-commerce systems success where continuance intention is proposed as a dependent variable and its relationship with independent variables such as information quality, system quality, e-service convenience, perceived usefulness and satisfaction are discussed. Partial least squares structural equation modeling technique is employed to analyze data collected by 210 users of business-to-consumer e-commerce systems in Taiwan. Findings indicate that continuance intention was found to be influenced by both satisfaction and perceived usefulness, which were found to be significant precursors of information quality, system quality, and e-service convenience. These results strongly support our contention that e-service convenience is an important factor affecting e-commerce systems success. They also offer practitioners and managers deeper insights into successful e-commerce systems implementation as well as aid researchers interested in testing related theories.

Download Full-text

Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development

Sustainability ◽

10.3390/su13147625 ◽

2021 ◽

Vol 13 (14) ◽

pp. 7625

Author(s):

Dung Minh Nguyen ◽

Yen-Ting Helena Chiu ◽

Huy Duc Le

Keyword(s):

Sustainable Development ◽

Customer Service ◽

Structural Equation ◽

Information Quality ◽

Service Providers ◽

Perceived Usefulness ◽

Equation Modeling ◽

System Quality ◽

Continuance Intention ◽

Information Systems Success

To improve customer experience and achieve sustainable development, many industries, especially banking, have leveraged artificial intelligence to implement a chatbot into their customer service. By integrating DeLone and McLean’s information systems success (D&M ISS) model and the expectation confirmation model (ECM) with the factor of trust, the aim of this study was to investigate the determinants of users’ continuance intentions towards chatbot services in the context of banking in Vietnam. A total of 359 questionnaire surveys were collected from a real bank’s chatbot users and analyzed using structural equation modeling. The findings revealed that users’ continuance intentions towards the banks’ chatbot services were influenced by satisfaction, trust, and perceived usefulness, of which trust had the strongest effect. The results also indicate that information quality, system quality, service quality, and confirmation of expectations had significant effects on three drivers of continuance intention in different ways. Our study contributes to the literature by providing a more comprehensive viewpoint to understand the perceptions and reactions of chatbot users in the post-adoption stage. The results of this study also yield several key suggestions for banking service providers on how to increase their customers’ intentions to continue using chatbot services, serving as a basis for long-term and sustainable development strategies in the current digital era.

Download Full-text

Theoretical integration of user satisfaction and technology acceptance for the nursing process information system (Preprint)

10.2196/preprints.12387 ◽

2018 ◽

Author(s):

Kuei Fang Ho ◽

Cheng Hsun Ho ◽

Min Huey Chung

Keyword(s):

Information System ◽

Service Quality ◽

Technology Acceptance ◽

User Satisfaction ◽

Information Quality ◽

Perceived Usefulness ◽

Equation Modeling ◽

Nursing Process ◽

System Quality ◽

Process Information

BACKGROUND The nursing process information system (NPIS) is used to establish nursing process including assessment, diagnosis, planning, intervention, and evaluation in solving the health problems of patients. OBJECTIVE The factors influencing the use of the NPIS by nurses were analyzed based on user satisfaction and technology acceptance of 3Q (service quality, information quality, and system quality) model. METHODS In this cross-sectional quantitative research, 222 valid responses of nurses were recorded from eight hospitals affiliated with public organizations in Taiwan. Structural equation modeling was used to analyze information quality (IQ), system quality (SysQ), service quality (SQ), user satisfaction (US), perceived usefulness (PU), perceived ease of use (PEOU), perceived enjoyment (PE), behavioral attitude (BA), and intention after the nurses had used the NPIS system for over one month. RESULTS This research indicated that IQ, SQ, and SysQ influenced US. US affected PU, PEOU, and PE and had the highest explanatory power (R2 = 0.9). Furthermore, PU, PEOU, and PE influenced BA and the intention. Consequently, the proposed model explained 51% of the variance in the intentions of using the NPIS. CONCLUSIONS The relationships between the variables of the 3Q model were successfully used to examine the intention of nurses for using the NPIS. By using this research, designers and programmers can comprehensively understand the perceptions of nurses and further improve the performance of the NPIS.

Download Full-text

M-Commerce Security

International Journal of Information Security and Privacy ◽

10.4018/ijisp.2021100105 ◽

2021 ◽

Vol 15 (4) ◽

pp. 79-97

Author(s):

Ahmed Elmorshidy

Keyword(s):

Mobile Applications ◽

Structural Equation ◽

Information Quality ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

System Quality ◽

Perceived Ease Of Use ◽

Net Benefit ◽

Factors Affecting

This paper aims to evaluate the factors affecting mobile applications used to access and control security cameras at home and office. Survey data from 397 mobile applications users in Southern California, USA were collected to test the proposed research model and hypotheses through structural equation modeling. This study finds that system quality, information quality, and service quality of mobile applications have a positive effect on the perceived usefulness and perceived ease of use of these applications and introduce several net benefit represented in increased control of users' security, increased convenience and flexibility and privacy when using those mobile applications for access their security cameras at both home and office. There is a lack of researches in this area which makes this study among the first to attempts to fill this gap by empirically investigating the factors affecting mobile applications of home and office security cameras as well as the benefits they introduce to uses.

Download Full-text

Understanding the Moderating Impact of Context-Awareness and Ubiquity on Mobile Government Services Adoption

International Journal of Information Systems in the Service Sector ◽

10.4018/ijisss.287581 ◽

2022 ◽

Vol 14 (1) ◽

pp. 0-0

Keyword(s):

Technology Acceptance ◽

Context Awareness ◽

Structural Equation ◽

Moderating Effect ◽

Ease Of Use ◽

Perceived Usefulness ◽

Policy Implications ◽

Equation Modeling ◽

Future Research ◽

The Impact

The factors of context-awareness and mobile ubiquity are major components in the development and diffusion of any mobile technology-driven applications and services. Principally in the m-government development space, the issues of context-awareness and ubiquity are crucial if m-government initiatives are to be successful. The moderating effect of context-awareness and ubiquity on mobile government adoption is examined for 409 students from a Chinese University based on the Technology Acceptance Model. Using the Structural Equation Modeling technique, the results indicate that perceived ease of use (PEOU) was significantly related to intention to use, but perceived usefulness (PU) did not have a significant effect on mobile government adoption. The moderating analysis indicated that context-awareness significantly moderated the impact of PU but had no moderating effect on PEOU. Also, it was discovered that ubiquity was significant in moderating both the PEOU and PU on mobile government adoption. Policy implications and directions for future research are presented.

Download Full-text

What influence users’ e-finance continuance intention? The moderating role of trust

Industrial Management & Data Systems ◽

10.1108/imds-12-2017-0602 ◽

2018 ◽

Vol 118 (8) ◽

pp. 1647-1670 ◽

Cited By ~ 14

Author(s):

Wangyue Zhou ◽

Zayyad Tsiga ◽

Boying Li ◽

Shuning Zheng ◽

Shuli Jiang

Keyword(s):

Technology Acceptance ◽

Structural Equation ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

Perceived Ease Of Use ◽

Continuance Intention ◽

Website Quality ◽

Content Type ◽

Positive Effects

Purpose The purpose of this paper is to identify antecedents of e-finance continuance intention with Alibaba’s Yu’E Bao as an example. Design/methodology/approach An online questionnaire was used to collect the data (n=293), and partial least squares structural equation modeling was employed for data analysis. Four e-finance features (perceived reputation, website quality, e-finance familiarity and situational normality) are introduced with trust acting as a moderator between the users’ satisfaction and continuance intention to use an e-finance platform. Findings The results find that website quality, familiarity and situational normality can influence perceived ease of use (PEOU) and perceived usefulness (PU). PEOU and PU, together with reputation, are positively associated with confirmation which further leads to satisfaction. The positive effects that satisfaction and trust have on e-finance continuance intention are confirmed, and trust is found to be a significant moderator on the relationship between satisfaction and continuance intention. Practical implications The findings can be used to guide e-finance providers to improve their platform design and services to retain users. Originality/value This study combines the theory of trust, Technology Acceptance Model and Expectations Confirmation Theory to investigate the factors that influence the continuance intention in the context of e-finance in China.

Download Full-text

Self-Service Business Intelligence Adoption in Business Enterprises

International Journal of Enterprise Information Systems ◽

10.4018/ijeis.2017070105 ◽

2017 ◽

Vol 13 (3) ◽

pp. 65-85 ◽

Cited By ~ 6

Author(s):

Mohammad Daradkeh ◽

Radwan Moh'd Al-Dwairi

Keyword(s):

Technology Acceptance ◽

Business Intelligence ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

System Quality ◽

Service Business ◽

Business Enterprises ◽

Self Service ◽

Analysis Quality

Despite the growing popularity of self-service business intelligence (SSBI) tools, empirical research that investigates their acceptance by business professionals is still scarce. This paper presents and tests an integrated model of the antecedents of users' acceptance of SSBI tools in business enterprises. The proposed model is developed based on the technology acceptance model (TAM) and incorporating information and system quality from DeLone and McLean IS success model. It also includes an important factor from the business intelligence literature called analysis quality. To test the model, data were collected through a questionnaire survey from 331 business users working in a variety of industries in Jordan. Data were analysed using structural equation modeling (SEM) techniques. The results demonstrated that the three quality factors– information quality, system quality and analysis quality – are key antecedents of perceived usefulness and ease of use, which in turn were found to be strong predictors of users' intention to use SSBI tools. The findings of this study provide several implications for research and practice, and thus should help in the design and deployment of more user-accepted SSBI tools.

Download Full-text

ANALYSIS OF SYSTEM QUALITY, INFORMATION QUALITY AND PERCEIVED USEFULNESS TO USER SATISFACTION

JASS (Journal of Accounting for Sustainable Society) ◽

10.35310/jass.v1i01.71 ◽

2019 ◽

pp. 62

Author(s):

Tiana Tiana ◽

Bambang Sugiharto ◽

Indah Umiyati

Keyword(s):

User Satisfaction ◽

Structural Equation ◽

Information Quality ◽

Partial Least Square ◽

Perceived Usefulness ◽

Equation Modeling ◽

Significant Positive Effect ◽

Quality Of Information ◽

Positive Effect

This study aims to test and analyze the quality of the system against perceived usefulness, the quality of information against perceived usefulness, the quality of the system to user satisfaction, Information Quality to user satisfaction and perceived usefulness to user satisfaction. The population in this research is employees teller and customer service department of Bank BJB in subang city. Sampling technique is nonprobability sampling by using purposive sampling method. The type of data used is primary data with questionnaire data collection method. Hypothesis testing used is Structural Equation Modeling (SEM) approach with variance Structural equation test or better known as Partial Least Square (PLS). The result of the research shows that Quality System has a significant positive effect on Perceived Usefulness, Quality of Information has a significant positive effect on Perceived Usefulness, Quality of System has a significant positive effect on user satisfaction, Information Quality has positive significant effect on user satisfaction, and Perceived Usefulness has no effect to User Satisfaction

Download Full-text

Analisis Penggunaan E-Commerce Terhadap Peningkatan Permintaan Kuantitas Produk Pada UMKM di Kabupaten Banyumas (Suatu Pendekatan Teori Technology Acceptance Model)

JURNAL ILMU MANAJEMEN DAN BISNIS ◽

10.17509/jimb.v10i1.15371 ◽

2019 ◽

Vol 10 (1) ◽

pp. 63-74

Author(s):

Dona Primasari ◽

Sudjono Sudjono ◽

Nining Abriani

Keyword(s):

Technology Acceptance ◽

Technology Acceptance Model ◽

Structural Equation ◽

Sampling Technique ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

Perceived Ease Of Use ◽

Acceptance Model ◽

Use Behavior

Abstract. The long-term objective of this research is to enrich the development of science, especially the development of SMEs related to the adoption of information technology with studies using the Technology Acceptance Model. The specific aim of the research is to examine what factors are inhibiting the adoption of e commerce technology in SMEs in Banyumas Regency, as well as examining whether e-commerce adoption has an impact on increasing the demand for product quantities in SMEs. Collecting data in this study was carried out by distributing questionnaires through direct interviews with SMEs in Banyumas District who were respondents. The sampling technique in this study using random sampling technique. Whereas for data analysis using Statistical Product and Service Solution (SPSS) version 22.0 and Structural Equation Modeling (SEM) with AMOS program. The results of the study show that the Technology Acceptance Model theory is able to explain the institutions of SMEs actors to use e-commerce technology. Keywords: E-commerce, perceived usefulness, perceived ease of use, use behavior,TAM (Technology Acceptance Model) Abstrak. Tujuan jangka panjang penelitian ini adalah untuk memperkaya perkembangan ilmu, khususnya pengembangan UMKM terkait dengan adopsi teknologi informasi dengan kajian menggunakan Technology Acceptance Model. Tujuan khusus penelitian adalah untuk menelaah faktor-faktor apakah yang menghambat adopsi teknologi e commerce pada UMKM di Kabupaten Banyumas, serta menelaah apakah adopsi e- commerce berdampak pada peningkatan permintaaan kuantitas produk pada UKM. Pengumpulan data dalam penelitian ini dilakukan dengan menyebarkan kuesioner melalui antar langsung kepada pelaku UMKM di Kabupaten Banyumas yang menjadi responden. Teknik pengambilan sampel dalam penelitian ini dengan menggunakan teknik random sampling. Sedangkan untuk analisis data mengunakan Statistical Product and Service Solution (SPSS) versi 22.0 dan Structural Equation Modeling (SEM) dengan program AMOS. Hasil penelitian menunjukkan bahwa teori Technology Acceptance Model mampu menjelaskan instensi para pelaku UMKM untuk menggunakan teknologi e-commerce. Hasil penelitian juga berhasil menerima 3 (tiga) hipotesis yaitu Perceived usefulnes berpengaruh terhadap use behavior, Perceived ease of use berpengaruh terhadap use behavior, use behavior berpengaruh terhadap peningkatan permintaan kuantitas produk. Hasil penelitian juga menunjukkan implementasi e-commerce tidak berpengaruh terhadap persepsi manfaat (perceived usefulness), Implementasi e-commerce tidak berpengaruh terhadap persepsi kemudahan pengoperasian sistem (perceived ease of use) atau dengan kata lain menolak 2 (dua) hipotesis lainnya.Keywords. E-commerce, perceived usefulnes, perceived ease of use, use behavior,peningkatan permintaan, TAM (Technology Acceptance Model)

Download Full-text