Creating Effective Customer Solutions

2011 ◽  
Vol 2 (1) ◽  
pp. 15-29 ◽  
Author(s):  
Ferdinand Burianek ◽  
Sebastian Bonnemeier ◽  
Ralf Reichwald
Keyword(s):  
Low Cost ◽  
Efficient Solutions ◽  
Product Performance ◽  
Relational Processes ◽  
Customer Interaction ◽  
A Value ◽  
Consulting Design ◽  
Depth Interviews ◽  
Value Creation Process

Global competition and declining margins have made enterprises in diverse industries increasingly aware that assuring low cost as well as high product performance and quality is no longer sufficient for long-term success. Integrating products and services into customized solutions can help firms to gain competitive advantage. Based on 11 in-depth interviews with managers from solution providers and an exploratory survey with 45 solution providers, this paper derives a value creation process as well as a set of critical activities and pitfalls within each step. Selling solutions requires relational processes between customer and supplier comprising analysis/consulting, design/configuration, implementation/delivery, and support/operation. To better understand the relational process, this perspective was adopted on creating solutions in order to identify crucial routines and activities. Two main capabilities within this process can be identified: customer interaction and project management. Both capabilities are required in order to deliver more effective as well as efficient solutions.

Creating Effective Customer Solutions

2013 ◽  
pp. 16-30
Author(s):  
Ferdinand Burianek ◽  
Sebastian Bonnemeier ◽  
Ralf Reichwald
Keyword(s):  
Low Cost ◽  
Efficient Solutions ◽  
Creation Process ◽  
Relational Processes ◽  
Customer Interaction ◽  
A Value ◽  
Consulting Design ◽  
Depth Interviews ◽  
Value Creation Process

Global competition and declining margins have made enterprises in diverse industries increasingly aware that assuring low cost as well as high product performance and quality is no longer sufficient for long-term success. Integrating products and services into customized solutions can help firms to gain competitive advantage. Based on 11 in-depth interviews with managers from solution providers and an exploratory survey with 45 solution providers, this paper derives a value creation process as well as a set of critical activities and pitfalls within each step. Selling solutions requires relational processes between customer and supplier comprising analysis/consulting, design/configuration, implementation/delivery, and support/operation. To better understand the relational process, this perspective was adopted on creating solutions in order to identify crucial routines and activities. Two main capabilities within this process can be identified: customer interaction and project management. Both capabilities are required in order to deliver more effective as well as efficient solutions.

scholarly journals DALLE ESIGENZE ENERGETICHE SULLA TERRA ALL’ESPLORAZIONE DI MARTE PASSANDO PER I COLORI DELLA CAPPELLA SISTINA: PRESENTE E FUTURO DEL FOTOVOLTAICO E DEI COMBUSTIBILI SOLARI

2020 ◽  
Author(s):  
Alessandro Abbotto
Keyword(s):  
Fossil Fuels ◽  
Organic Dyes ◽  
Low Cost ◽  
Efficient Solutions ◽  
Renewable Energies ◽  
Technological Transition ◽  
Energy Challenge ◽  
True Colors

The challenge of renewable energies has now come to a strategic step. While 80% of the energy still comes from fossil fuels, the role of renewable energies is in constant growth. The challenge of renewables is not only a technological transition, but also the indispensable response to the needs of the planet, from the incessant demographic growth to climatic emergencies and to the development of the poorest countries, and eventually to medium to long term challenges such as the colonization of Mars. Researchers are therefore committed to developing innovative, clean and efficient solutions to meet such challenge. In particular, organic dyes, organic molecules such as those founds in drugs or liquid crystals, represent key actors of one of the most fascinating chemistry frontiers to produce low cost and clean renewable energy. As the true colors of the Sistine Chapel frescoes, wanted by Michelangelo, have now emerged and visible to everyone, also in this field only specific colored dyes are able to address effectively the energy challenge. The scientist, especially the chemist, starting from the state of the art and innovation, is engaged in the design of new molecules owning the correct colors.

scholarly journals “Having Skin In The Game”: A Value Tension Study Of An Inter- Agency IT Project

2020 ◽  
Author(s):  
Randall Smith ◽  
Jocelyn Cranefield
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Early Stage ◽  
Agile Development ◽  
Life Event ◽  
A Value ◽  
New Public ◽  
Base Isolator ◽  
Depth Interviews

© 2017 Proceedings of the 25th European Conference on Information Systems, ECIS 2017. All rights reserved. This study seeks to better understand the challenges involved in early stage development of citizen-facing Joined-Up Government and the mitigating strategies used to address these issues. In-depth interviews were carried out with 11 members of a unique, cross-agency case, the SmartStart life event project, the first of a planned suite of life event services in New Zealand’s public sector. Three key underlying value tensions were identified as contributing to agency challenges: New Public Management versus Joined-Up Government, Immediate Needs versus Long Term Benefits, and Waterfall versus Agile development approaches. Participants successfully addressed these value tensions through three concurrent mitigating strategies: active stewardship, citizen centricity, and creation of reusable artefacts. A framework is proposed, based on the concept of a base isolator, to illustrate the dynamics between the underlying value tensions and mitigating strategies, which enable effective practice of Joined-Up Government. Understanding these value tensions and their relationship to the mitigating strategies has implications for both practitioners and researchers.

scholarly journals “Having Skin In The Game”: A Value Tension Study Of An Inter- Agency IT Project

2020 ◽  
Author(s):  
Randall Smith ◽  
Jocelyn Cranefield
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Early Stage ◽  
Agile Development ◽  
Life Event ◽  
A Value ◽  
New Public ◽  
Base Isolator ◽  
Depth Interviews

© 2017 Proceedings of the 25th European Conference on Information Systems, ECIS 2017. All rights reserved. This study seeks to better understand the challenges involved in early stage development of citizen-facing Joined-Up Government and the mitigating strategies used to address these issues. In-depth interviews were carried out with 11 members of a unique, cross-agency case, the SmartStart life event project, the first of a planned suite of life event services in New Zealand’s public sector. Three key underlying value tensions were identified as contributing to agency challenges: New Public Management versus Joined-Up Government, Immediate Needs versus Long Term Benefits, and Waterfall versus Agile development approaches. Participants successfully addressed these value tensions through three concurrent mitigating strategies: active stewardship, citizen centricity, and creation of reusable artefacts. A framework is proposed, based on the concept of a base isolator, to illustrate the dynamics between the underlying value tensions and mitigating strategies, which enable effective practice of Joined-Up Government. Understanding these value tensions and their relationship to the mitigating strategies has implications for both practitioners and researchers.

scholarly journals Three-Year Follow-Up of Participants from a Self-Weighing Randomized Controlled Trial

2017 ◽  
Vol 2017 ◽  
pp. 1-7 ◽  
Author(s):  
Lua Wilkinson ◽  
Carly R. Pacanowski ◽  
David Levitsky
Keyword(s):  
Weight Loss ◽  
Low Cost ◽  
Controlled Trial ◽  
Weight Loss Maintenance ◽  
Future Research ◽  
A Value ◽  
Cost Strategy ◽  
Low Cost Strategy

Frequent self-weighing is associated with weight loss maintenance. Several years ago, we investigated frequent self-weighing’s effect on weight loss and found the participants lost a significant amount of weight. Three years after this trial's end, participants were contacted for an update on their weight and self-weighing frequency. Weight change and self-weighing frequency since the end of the study were assessed. We hypothesized that participants who maintained frequent self-weighing behavior would have maintained their weight loss. Out of 98 participants enrolled in the RCT, 37% (n = 36) participated in this follow-up study. Total weight loss during the trial for the follow-up participants was 12.7 ± 19.4 lbs (p<0.001). Three years after intervention, participants regained 0.9 ± 4.34 lbs, a value that was not statistically different from zero (p=0.75). This did not differ by gender (p=0.655). Over 75% of these participants continued to weigh themselves at least once a week. Frequent self-weighing may be an effective, low-cost strategy for weight loss maintenance. Future research should further investigate the role of self-weighing in long-term weight gain prevention.

Fine Particle Mass Monitoring with Low-Cost Sensors: Corrections and Long-Term Performance Evaluation

2019 ◽  
Author(s):  
Carl Malings ◽  
Rebecca Tanzer ◽  
Aliaksei Hauryliuk ◽  
Provat K. Saha ◽  
Allen L. Robinson ◽  
...  
Keyword(s):  
Performance Evaluation ◽  
Fine Particle ◽  
Low Cost ◽  
Particle Mass ◽  
Long Term Performance ◽  
Term Performance

SUMBER-SUMBER RESILIENSI PADA REMAJA AKHIR YANG MENGALAMI KEKERASAN DARI ORANGTUA PADA MASA KANAK-KANAK

Psibernetika ◽  
2018 ◽  
Vol 11 (1) ◽  
Author(s):  
Devina Calista ◽  
Garvin Garvin
Keyword(s):  
Late Adolescents ◽  
Long Term Effects ◽  
Short Term ◽  
Parental Affection ◽  
Resilience Factors ◽  
Childhood Violence ◽  
Past Experiences ◽  
The Impact ◽  
Depth Interviews

<p><em>Child abuse by parents is common in households. The impact of violence on children will bring short-term effects and long-term effects that can be attributed to their various emotional, behavioral and social problems in the future; especially in late adolescence that will enter adulthood. Resilience factors increase the likelihood that adolescents who are victims of childhood violence recover from their past experiences</em><em>,</em><em> become more powerful individuals and have a better life. The purpose of this study was to determine the source of resilience in late adolescents who experienced violence from parents in their childhood. This research uses qualitative research methods with in-depth interviews as a method of data collection. The result shows that the three research participants have the aspects of "I Have", "I Am", and "I Can"; a participant has "I Can" aspects as a source of resilience, and one other subject has no source of resilience. The study concluded that parental affection and acceptance of the past experience have role to the three sources of resilience (I Have, I Am, and I Can)</em></p><p><em> </em></p><p><strong><em>Keyword : </em></strong><em>Resilience, adolescence, violence, parents</em></p>

scholarly journals Wittichenite semiconductor of Cu3BiS3 films for efficient hydrogen evolution from solar driven photoelectrochemical water splitting

2021 ◽  
Vol 12 (1) ◽  
Author(s):  
Dingwang Huang ◽  
Lintao Li ◽  
Kang Wang ◽  
Yan Li ◽  
Kuang Feng ◽  
...  
Keyword(s):  
Hydrogen Evolution ◽  
Water Splitting ◽  
Low Cost ◽  
Solar Hydrogen ◽  
Onset Potential ◽  
Term Stability ◽  
Long Term Stability ◽  
Solar Water Splitting ◽  
Current Densities

AbstractA highly efficient, low-cost and environmentally friendly photocathode with long-term stability is the goal of practical solar hydrogen evolution applications. Here, we found that the Cu3BiS3 film-based photocathode meets the abovementioned requirements. The Cu3BiS3-based photocathode presents a remarkable onset potential over 0.9 VRHE with excellent photoelectrochemical current densities (~7 mA/cm2 under 0 VRHE) and appreciable 10-hour long-term stability in neutral water solutions. This high onset potential of the Cu3BiS3-based photocathode directly results in a good unbiased operating photocurrent of ~1.6 mA/cm2 assisted by the BiVO4 photoanode. A tandem device of Cu3BiS3-BiVO4 with an unbiased solar-to-hydrogen conversion efficiency of 2.04% is presented. This tandem device also presents high stability over 20 hours. Ultimately, a 5 × 5 cm2 large Cu3BiS3-BiVO4 tandem device module is fabricated for standalone overall solar water splitting with a long-term stability of 60 hours.

scholarly journals Development of a posterior sagittal anorectal surgical teaching model

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
J. A. van Ling ◽  
G. M. J. Bökkerink ◽  
I. de Blaauw ◽  
S. M. B. I. Botden
Keyword(s):  
Low Cost ◽  
Target Group ◽  
Teaching Model ◽  
Perineal Body ◽  
Perineal Fistula ◽  
Training Tool ◽  
Surgical Teaching ◽  
Long Term Prognosis ◽  
Structured Approach

Abstract Background An Anorectal Malformation (ARM) is a rare congenital malformation, which requires proper correction to ensure the best long-term prognosis. These procedures are relatively infrequent and complex, in which a structured approach is important. Therefore, training on an affordable model could be beneficial. Methods A low-cost ARM model was developed. The base was reusable and the perineal body disposable. Both expert pediatric surgeons (Experts) and residents/fellows (Target group) were recruited for this study. After testing the model, they completed a questionnaire regarding the realism and didactic value of the model, using a 5-point Likert scale. Results Forty-four participants were recruited (Target group n = 20, Experts n = 24). The model has high mean scores of 3.8–4.4 for the total group and even higher on several aspects by the Target group. The experts regarded the haptics and manipulation of the fistula less realistic than the Target group (3.7 versus 4.3, p = 0.021 and 4.2 versus 4.6, p = 0.047). It was considered to be a very good training tool (mean 4.3), without significant differences between the groups. Conclusions These results show general consensus that this model is a potent training tool for the component steps of the repair of an ARM with recto-perineal fistula by sagittal approach.

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