scholarly journals The construction of work–life balance: The experience of Black employees in a call-centre environment

2010 ◽  
Vol 36 (1) ◽  
Author(s):  
Sonia C.B. Potgieter ◽  
Antoni Barnard
Keyword(s):  
Grounded Theory ◽  
Study Data ◽  
Work Life ◽  
Work Life Balance ◽  
Call Centre ◽  
Life Balance ◽  
Customer Care ◽  
Black Employees ◽  
The Individual ◽  
Context Specific

Orientation: Work–life balance, as a crucial aspect of employee and organisational wellness, remains an interesting field of research, especially due to the changing demographic employee profile.Research purpose: The objective of the study was to explore Black employees’ construction of work–life balance in a customer care environment.Motivation for the study: The conceptual debate regarding the construct of work–life balance in general as well as limited qualitative research with regard to Black employees’ experience of work–life balance in a South African context motivated the study.Research design, approach and method: This qualitative study was designed from an interpretivist perspective. Ten employees, selected through purposeful sampling, participated in the study. Data was gathered through in-depth interviews and grounded theory was applied during data analysis.Main findings: The grounded theory analysis of the data yielded six themes central to participants’ construction of work–life balance. The findings suggest that work–life balance is conceptualised as a continuous, subjective and holistic valuation of satisfaction derived from multiple roles in relation to the importance to the individual at a given point in time.Practical/managerial implications: Findings provide valuable managerial information to guide suitable strategies enhancing the work–life balance experience and by implication employees’ general wellbeing, job satisfaction and commitment.Contributions/value-add: This study contributes to the evolving body of knowledge with regard to work–life balance and provides a unique context-specific perspective to the conceptual understanding of the construct.

scholarly journals Maneuvering between the individual and the social dimensions of narratives in a poor man’s discursive negotiation of stigma

2012 ◽  
Vol 22 (1) ◽  
pp. 122-145 ◽  
Author(s):  
Dorien Van De Mieroop
Keyword(s):  
Consumer Goods ◽  
Work Life ◽  
Work Life Balance ◽  
Information Control ◽  
Social Dimensions ◽  
Life Balance ◽  
The Poor ◽  
The Social ◽  
Dominant Discourses ◽  
The Individual

In current Western consumer societies, the poor are excluded and occupy stigmatized positions. By analyzing an interview with a poor man, I look at how stigma is discursively negotiated through the interplay between individual and social dimensions of narratives. First, the interviewee resists the interviewer’s ‘poor man’-category projection by setting up alternative groups. Second, he invokes and aligns with dominant discourses regarding the necessity to own consumer goods and find a work-life balance, by which he constructs the identity of an empowered “bricoleur” (cf Gabriel et al., 2010). These findings are then related to Goffman’s theory of stigma and information control (1963) and to the inextricable link between the performed nature of narratives, their individual and social dimensions and their local and global contexts.

Answers to All Your Questions about Careers in Community Psychology

2017 ◽  
Author(s):  
Judah J. Viola ◽  
Olya Glantsman ◽  
Amber E. Williams ◽  
Cari Stevenson
Keyword(s):  
Health Care ◽  
Community Psychology ◽  
Work Life ◽  
Work Life Balance ◽  
Career Changers ◽  
Life Balance ◽  
Job Seeking ◽  
The Individual ◽  
Career Survey

This chapter answers several of the most frequently asked questions of students and career changers who want to make the best use of their community psychology and related training. The chapter draws from the individual and collective experiences of the authors and over 400 professionals in the field who completed a career survey. Topics focus on preparation, networking, job seeking, work–life balance, and career outlook across several sectors, including academia, health care, government, and the nonprofit arena.

Smartphone as a mediating technology of organization

2019 ◽  
pp. 429-442
Author(s):  
Jennifer Whyte
Keyword(s):  
Social Movements ◽  
Large Scale ◽  
Work Life ◽  
Work Life Balance ◽  
Life Balance ◽  
Self Monitoring ◽  
Small Device ◽  
Power Trust ◽  
The Individual ◽  
A Site

This chapter considers the smartphone as organizational force. Its effects are to blur the boundaries between work and home; to involve different constituent actors and forms of power (bypassing traditional organizational gatekeepers); and to raise new forms of service and exclusion. The smartphone is a small device that impacts large-scale organizing. A site of interaction between the individual and organizing, it raises questions of power, trust, transparency, work–life balance, self-monitoring, surveillance, and self-expression. It is associated with the rise of new, less-regulated forms of work and social movements. Organizational scholars need to further unpack its implications for organizations and organizing.

scholarly journals The Moderating Effect of Work-Life Balance on Job Satisfaction

2018 ◽  
Vol 10 (2(J)) ◽  
pp. 63-73
Author(s):  
Simone Gounder ◽  
Patsy Govender
Keyword(s):  
Job Satisfaction ◽  
Work Performance ◽  
Goal Attainment ◽  
Sampling Technique ◽  
Work Life ◽  
Moderating Effect ◽  
Work Life Balance ◽  
Call Centre ◽  
Validity And Reliability ◽  
Life Balance

In emerging cultures, job satisfaction and work-life balance are ongoing factors in gaining the ultimate competitive advantage for organizations. Work-life balance is a core ingredient for job satisfaction and for quality work performance, and employees need to have a sense of commitment to their jobs. The study attempts to determinethe extent to which work-life balance has a moderating effect onjob satisfaction in a call centre organization. The approach for the study was quantitative, and a self-developed questionnaire was the research instrument. The sample was107 employees and, both descriptive and inferential statistics were utilized.  A probability random sampling technique was chosen.  As evidenced in the study, room for improvement was required with both job satisfaction and work-life balance and; the validity and reliability for the study were high. The hypothesis for the study was partially accepted. In addition to a significant relationshipthat exists between the main constructs, work-life balance does have a moderating effect onjob satisfaction. The results and recommendations provide anecdotal evidence to call centre managers and policy makers to reach new levels of operations in order to meet their strategic intent and goal attainment. 

scholarly journals The Moderating Effect of Work-Life Balance on Job Satisfaction

2018 ◽  
Vol 10 (2) ◽  
pp. 63
Author(s):  
Simone Gounder ◽  
Patsy Govender
Keyword(s):  
Job Satisfaction ◽  
Work Performance ◽  
Goal Attainment ◽  
Sampling Technique ◽  
Work Life ◽  
Moderating Effect ◽  
Work Life Balance ◽  
Call Centre ◽  
Validity And Reliability ◽  
Life Balance

In emerging cultures, job satisfaction and work-life balance are ongoing factors in gaining the ultimate competitive advantage for organizations. Work-life balance is a core ingredient for job satisfaction and for quality work performance, and employees need to have a sense of commitment to their jobs. The study attempts to determinethe extent to which work-life balance has a moderating effect onjob satisfaction in a call centre organization. The approach for the study was quantitative, and a self-developed questionnaire was the research instrument. The sample was107 employees and, both descriptive and inferential statistics were utilized.  A probability random sampling technique was chosen.  As evidenced in the study, room for improvement was required with both job satisfaction and work-life balance and; the validity and reliability for the study were high. The hypothesis for the study was partially accepted. In addition to a significant relationshipthat exists between the main constructs, work-life balance does have a moderating effect onjob satisfaction. The results and recommendations provide anecdotal evidence to call centre managers and policy makers to reach new levels of operations in order to meet their strategic intent and goal attainment. 

scholarly journals THE INFLUENCES OF JOB PERFORMANCE, WORK-LIFE BALANCE AND ORGANIZATIONAL JUSTICE ON EMPLOYEES’ CAREER SATISFACTION

2019 ◽  
Vol 7 (5) ◽  
pp. 442-447 ◽  
Author(s):  
Saraih U. N. ◽  
Mohd Zaki M. I. I. ◽  
Mohd Karim K. ◽  
Sakdan M. F. ◽  
Amlus M. H.
Keyword(s):  
Job Performance ◽  
Organizational Justice ◽  
Career Satisfaction ◽  
Correlation Study ◽  
Study Data ◽  
Work Life ◽  
Work Life Balance ◽  
Manufacturing Companies ◽  
Cross Sectional ◽  
Life Balance

Purpose of study: This study is conducted to identify the relationships between job performance, work-life balance and organizational justice towards employee's career satisfaction from one of the manufacturing companies in the north of Malaysia. Methodology: The study is done by utilizing a random sample of 240 employees in the company. Type of investigation is a correlation study and it is cross-sectional on time horizon. The unit of analysis is an individual level; therefore, all employees in the company have chances to serve as the participants in this study. Data has been analysed from 148 respondents. Results: Results show significant and positive relationships between job performance, work-life balance and organizational justice towards employees' career satisfaction. Organizational justice is the most significant factor in career satisfaction in this study (β=.83, p=.00). Other factors such as job performance (β=.71, p=.00), and work-life balance (β=.71, p=.00) also positively correlated with employees’ career satisfaction. Implications/Applications: These significant results imply that managers should provide good elements of justice in the company to raise the level of their employee's career satisfaction. At the same time, the employees should maintain a higher level of job performance as well as to manage the good working life balance in them.

Managing Work-Life Balance: A Study of Married Female Employees in Management & Engineering Colleges in a Selected Area

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Priya Srivastava ◽  
Varsha Singh
Keyword(s):  
Three Dimensional ◽  
Study Data ◽  
Work Life ◽  
Work Life Balance ◽  
Full Time ◽  
Chi Square ◽  
Life Balance ◽  
Significant Difference ◽  
Female Employees ◽  
At Home

Today’s working women are continually being challenged by the demands of full-time work and when the day is done at the office, they carry more of the commitments and responsibilities at home. With growing number of employment among females, it is becoming difficult to separate work from their lives or we can say that work has actually became their life. Since, academic jobs are growing larger and becoming oversized, so it requires more dedication and effort from faculties. In reality, academia now means that colleges/institutions want faculties to teach more courses than ever before while maintaining active research programs, obtaining significant grants and other activities that include finding, mentoring and advising students. So, these jobs today, have three dimensional demands i.e. research, teaching and services. Regardless of whether the women is in a job, they tend to bear a greater proportion of domestic responsibilities as compared to men which she tries to balance with various conflicting roles like professional, mother, wife, daughter-in-law etc. When domestic work gets coupled with a busy professional life, the workload becomes burdensome. This significantly increases pressure in office as well as in the family. For the purpose of study data was collected from female faculties of various management and engineering colleges in Lucknow city with the help of structured questionnaire. Data was analyzed with the help of percentage & frequency table analysis and hypotheses were proved with the help of chi-square and one-way ANOVA test. Present study aims to analyze the relationship between socio-economic variables and work-life balance. The results revealed that there is no significant difference between the designation of female employees and their attitude towards conflicting demands at home and work. The study also shows that without proper support from spouse and family, it is difficult to balance work and life effectively.

scholarly journals His or her work–life balance? Experiences of self-employed immigrant parents

2016 ◽  
Vol 31 (4) ◽  
pp. 624-639 ◽  
Author(s):  
Mai Camilla Munkejord
Keyword(s):  
Work And Family ◽  
Work Life ◽  
Work Life Balance ◽  
Immigrant Parents ◽  
Life Balance ◽  
Organizational Contexts ◽  
Individual Level ◽  
Self Employment ◽  
Dual Earner ◽  
The Individual

The question of how to achieve ‘work–life balance’ has been a central debate for several decades. Hitherto, this subject has primarily been explored in organizational contexts; less is known in the context of self-employment. This article advances our understanding of work–life balance by analysing the everyday stories of self-employed immigrant parents in Norway. In this study, work–life balance is constructed in contrasting ways between mothers and fathers on the individual level and simultaneously in binary and potentially competing ways on the couple level. Hence, through an analysis of the participants’ work and family availabilities, this study sheds light on how gender relations may be shaped at the micro level within the Nordic dual-earner family model.

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