scholarly journals Potentials for Public Private Partnerships for Saudi Municipalities

2009 ◽  
Vol 6 (1) ◽  
pp. 31-62
Author(s):  
Waleed Abdullah Abdulaal Waleed Abdullah Abdulaal
Keyword(s):  
General Framework ◽  
Good Alternative ◽  
Theoretical Background ◽  
Municipal Services ◽  
Private Partnership ◽  
Jeddah City ◽  
Public Work ◽  
Quality Of Delivery ◽  
The City

Public Private Partnership (PPP) provides an approach for improving the efficiency of public services. Municipalities in Saudi Arabia are encouraged to get into arrangements with the private sector to improve their service delivery. However, existing practices in municipal services are confined to outsourcing and no attempt has been made towards PPP. This paper aims at examining the potentials for PPP in providing municipal services. The paper starts by reviewing a theoretical background to establish a general framework for PPP. Hence, the decision of municipalities to partner with a private stakeholder is a key resolution to municipalities; the paper defines the circumstances that make it a feasible decision to test their applicability to Saudi municipalities. Particular referencing is given to Jeddah city due to difficulties in getting data on municipal services in general which can be overcome by personal knowledge and experience. In this case, author’s knowledge about the city of Jeddah gathered from his post as a Deputy Mayor provides a descriptive source for the research which follows an explorative approach. The main findings of the paper include that most municipal services suffer from inadequate resources and that they are dominated by a low quality of delivery. Municipalities are therefore recommended to prepare a strategic framework that considers PPP to improve their services. However, PPP may not be a good alternative for all services; rather it can be a potential recourse for improving public work projects currently run through conventional procurement.

scholarly journals The impact of service quality on the viability of start-up businesses

2016 ◽  
Vol 13 (3) ◽  
pp. 518-522 ◽  
Author(s):  
Zeleke Worku
Keyword(s):  
South Africa ◽  
Small Businesses ◽  
Panel Data Analysis ◽  
Hazard Ratio ◽  
Predictor Variables ◽  
Municipal Services ◽  
Validated Questionnaire ◽  
The Impact ◽  
The City

A 3-year long survey was conducted in the Tshwane geographical region of Gauteng Province in South Africa in order to identify and quantify key predictors of adequate municipal services that are routinely provided to customers who operate newly established small businesses in the City of Tshwane, Pretoria, South Africa. Data was collected by using a structured, pre-tested and validated questionnaire of study from a stratified random sample of size 1, 058 small businesses. The key objective of study was to assess the relationship between viability in small businesses and the provision of quality municipal services by the City of Tshwane. The study was conducted against the background of a high failure rate among newly established small businesses in the City of Tshwane. The study was conducted over a 3-year period (2012 to 2014). Data was collected monthly during the three-year period of study on socioeconomic variables that are known to affect the perception of business operators on the quality of municipal services to business operators and the general public. Statistical procedures such as cross-tab analyses, panel data analysis, Markov Chain Monte Carlo (MCMC) algorithms and Bayesian methods were used for estimating parameters. The study showed that there was a significant association between positive perception of business operators on the quality of municipal services provided to them and viability of businesses. The results showed that 87% of viable businesses were satisfied with the quality of routine municipal services that were provided to them by the City of Tshwane. The corresponding figure for non-viable businesses was only 14%. The viability of businesses was significantly influenced by 3 predictor variables. These predictor variables were: lack of capacity for fulfilling the business and entrepreneurial needs of newly established businesses [Hazard Ratio = 3.58; P=0.000; 95% C. I. = (1.45, 5.46)], inappropriate policy [Hazard Ratio = 3.19; P=0.000; 95% C. I. = (1.39, 5.28)], and lack of tailor made training programmes directed at newly established small businesses [Hazard Ratio = 2.89; P=0.000; 95% C. I. = (1.24, 4.77)], in a decreasing order of strength. Similar findings were obtained from the analyses of in-depth interviews.

scholarly journals Communication in health work during the COVID-19 pandemic

2020 ◽  
Vol 38 (3) ◽  
Author(s):  
Maria Eunice Nogueira Galeno Rodrigues ◽  
Adriano da Costa Belarmino ◽  
Lívia Lopes Custódio ◽  
Ilvana Lima Verde Gomes ◽  
Antonio Rodrigues Ferreira Júnior
Keyword(s):  
Emergency Care ◽  
Theoretical Background ◽  
Professional Relationships ◽  
Care Services ◽  
Care Processes ◽  
Close Relationship ◽  
The Face ◽  
The City ◽  
Emergency Care Services

Objective. Report on communication and qualified listening in nursing work in the face of the COVID-19 pandemic. Methods. This descriptive, theoretical and reflexive report was developed by nurses between March 20th and May 25th 2020 at Emergency Care Services in the city of Fortaleza, Ceará, Brazil. Health communication served as the theoretical background for this research. Results. Two main thematic categories were highlighted: (i) Resignifications of communication in the work relationships of the health team and (ii) Guided listening to users by nurses at the Emergency Care Services during the pandemic. Conclusion. The experience revealed an excerpt of what is found under the conditions of the current situation resulting from COVID-19. Communication turned into an essential tool to maintain professional relationships and culminate in collaboration and cooperation of theteam in order to provide a close relationship with the user and promote the quality of health care processes.

scholarly journals The impact of poor quality municipal services on small enterprises

2016 ◽  
Vol 13 (3) ◽  
pp. 274-279 ◽  
Author(s):  
Zeleke Worku
Keyword(s):  
Small Businesses ◽  
Poor Quality ◽  
Hazard Ratio ◽  
Quality Of Services ◽  
Municipal Services ◽  
Business Enterprises ◽  
The Impact ◽  
The City ◽  
Viable Business

A survey was conducted (2012 to 2014) in the City of Tshwane in order to assess and evaluate determinants of adequate municipal services that are routinely provided to operators of start-up business enterprises. Data used in the report come from 1.058 small businesses. The aim of research is to assess and evaluate the relationship between the quality of services and sustained viability in small business enterprises. The study was conducted against the background of a high failure rate among newly established small businesses in the City of Tshwane. The study showed that there was a significant association between positive perception of business operators on the quality of municipal services provided to them and viability of businesses. The percentage of viable business enterprises that were satisfied with the quality of services provided to them was 87%. The percentage of non-viable business enterprises that were satisfied with the quality of services provided to them was only 13%. Profitability in business enterprises was significantly affected by lack of capacity for fulfilling the business and entrepreneurial needs of newly established businesses [hazard ratio = 3.58; P = 0.000; 95% C. I. = (1.45, 5.46)], inappropriate policy [hazard ratio = 3.19; P = 0.000; 95% C. I. = (1.39, 5.28)], and lack of tailor made training programs directed at newly established small businesses [hazard ratio = 2.89; P = 0.000; 95% C. I. = (1.24, 4.77)]. In-depth interviews conducted with business operators led to similar findings. Keywords: city of Tshwane, small businesses, municipal services, perception, hazard ratio. JEL Classification: L26, H7, L8

scholarly journals Benefits of good corporate governance principles: A study of the city of Tshwane, South Africa

2015 ◽  
Vol 13 (1) ◽  
pp. 961-978 ◽  
Author(s):  
Solomon Khale ◽  
Zeleke Worku
Keyword(s):  
South Africa ◽  
Corporate Governance ◽  
Annual Reports ◽  
Municipal Services ◽  
Good Corporate Governance ◽  
Validated Questionnaire ◽  
Treat All ◽  
Audit Reports ◽  
The City

Annual reports issued by the City of Tshwane (2015) for the financial years 2010 to 2014 show that the City of Tshwane has received qualified audit reports from the South African Auditor General (2015). The two key causes of underperformance were lack of adherence to norms and standards that are applicable to municipal service delivery and lack of adherence to the fundamental principles of good corporate governance (King, 2009). A study was conducted in the City of Tshwane, South Africa in order to assess and evaluate the degree of adherence to good corporate governance principles stipulated by Mervin King (King, 2009) in the form of the King III report. Data was collected from a stratified random sample of size 1, 012 residents of the City of Tshwane. Stratification was done by geographical zone. Data was collected from respondents by using a structured, pre-tested and validated questionnaire of study consisting of 22 indicators of service quality. The study found that 84.37% of respondents who took part in the study were satisfied with the overall quality of municipal services that were provided to them by the City of Tshwane. Only 15.63% of respondents were not satisfied with the overall quality of services provided to them. The study showed that most of the respondents had a positive perception on the quality of routine municipal services such as water and lights and waste removal by employees of the City of Tshwane. The study showed that the degree of satisfaction of residents, ratepayers and stakeholders with the quality of municipal services that were provided to them was significantly influenced by the degree of motivation of employees of the City of Tshwane at work, the ability of employees of the City of Tshwane to treat all customers with respect, the ability of employees of the City of Tshwane to provide adequate answers promptly to queries raised by customers, and the degree to which employees of the City of Tshwane were skilled on technical issues, in a decreasing order of strength.

scholarly journals Assessment of the quality of municipal services in the city of Tshwane, South Africa

2015 ◽  
Vol 13 (1) ◽  
pp. 678-695 ◽  
Author(s):  
Solomon Khale
Keyword(s):  
Emergency Services ◽  
Face Validity ◽  
Ordinal Scale ◽  
Logit Analysis ◽  
Municipal Services ◽  
Positive Perception ◽  
Validated Questionnaire ◽  
Level Of Significance ◽  
The City

The purpose of the study was to identify and quantify differential factors that undermine the quality of municipal services that are provided to residents of the City of Tshwane. Data was collected from a stratified random sample of size 1, 012 residents of the City of Tshwane. Stratification was done by geographical zone. Data was collected from respondents by using a structured, pre-tested and validated questionnaire of study consisting of 22 indicators of service quality. The questionnaire of study consisted of 5 dimensions of expectation and perception (reliability, assurance, tangibles, empathy and responsiveness). Each of the 1, 012 respondents in the study had to provide answers to 22 questions related to expectations plus 22 questions related to perceptions. As such, each of the 1, 012 respondents had to provide answers to 44 questions (22 questions on expectation + 22 questions on perception). Measurements of expectations and perceptions were done by using a 5-point ordinal scale. Face validity was used for ensuring validity. The Cronbach Alpha test was used for ensuring reliability and internal consistency. The expected and perceived quality of emergency services provided to the general public by employees of the City of Tshwane was analyzed by using SERVQUAL analysis. This was done by estimating gap scores (the average difference between expected and perceived scores). The study found that 84.37% of respondents who took part in the study were satisfied with the overall quality of municipal services that were provided to them by the City of Tshwane. Only 15.63% of respondents were not satisfied with the overall quality of services provided to them. The study showed that most of the respondents had a positive perception on the quality of routine municipal services such as water and lights and waste removal by employees of the City of Tshwane. The study found that as many as 87.13% of respondents had a positive perception about the degree of commitment shown to them by employees of the City of Tshwane. Based on results obtained from SERVQUAL analysis, 20 of the 22 gap scores were found to be significant at the 5% level of significance. There were only 2 items (out of a total of 22 items) that did not produce significant gap scores. These 2 items were items 2 and 3 of the dimension on responsiveness. Item 2 of the dimension on responsiveness was an assessment on the degree of suitability of the equipment used by municipal employees for carrying out routine services. Item 3 of the dimension on responsiveness was an assessment on the degree of physical fitness of employees of the City of Tshwane for carrying out routine municipal services effectively. With the expectation of the 2 gap scores corresponding to these 2 items, all other gap scores (20 out of 22) were statistically significant at the 5% level of significance. Based on results obtained from factor analysis, the perception and expectation of respondents on the quality of municipal services that were provided to them were significantly influenced by 4 key predictors of perception. These 4 predictor variables were the degree of motivation of employees of the City of Tshwane at work, the ability of employees of the City of Tshwane to treat all customers with respect, the ability of employees of the City of Tshwane to provide adequate answers promptly to queries raised by customers, and the degree to which employees of the City of Tshwane were skilled on technical issues, in a decreasing order of strength. Similar results were obtained from logit analysis. The results showed that the perception and expectation of respondents were influenced by similar variables of study.

scholarly journals Multiple Languages and the process of the Teacher Formation in Early Childhood Education

2021 ◽  
Vol 9 (5) ◽  
pp. 187-210
Author(s):  
Kézia Costa de Oliveira Rocha Carvalho ◽  
Maria de Fátima Ramos de Andrade ◽  
Maria da Graça Nicoletti Mizukami
Keyword(s):  
Early Childhood ◽  
Early Childhood Education ◽  
Private University ◽  
Theoretical Background ◽  
Qualitative Approach ◽  
Teacher Formation ◽  
Childhood Education ◽  
The City ◽  
Multiple Languages

The formation of the Early Childhood Education teacher is a recurring theme in many studies, showing the concern for the quality of the activities carried out with early childhood children. In pedagogy courses, in which future teachers are qualified, there is a concern with training strategies for the appropriation of multiple languages, a theme also studied due to proposals related to Childhood Pedagogy. This research aims to investigate and analyze how teachers of the pedagogy course of a private university in the city of São Paulo, in their educational practices, consider the multiple languages ​​in the formation of teachers of early childhood education. A qualitative approach was chosen. to carry out the research, and as a methodological procedure, we have interviewed ten teachers from the pedagogy course and thirteen students from the sixth semester. The theoretical background adopted is based on the conceptions of children and early childhood education from the perspective of multiple languages. The results showed that teachers use different strategies when working with multiple languages in their disciplines. Nevertheless, such practices or strategies are aimed much more at preschool children than at daycare children.

scholarly journals Medical and sanitary unit of JSC «Tatneft» - an example of effective public-private partnership

2015 ◽  
Vol 96 (3) ◽  
pp. 401-406
Author(s):  
M Kh Zakirzyanov ◽  
I R Yagafarov ◽  
N G Sibagatullin ◽  
R R Kharisov ◽  
A G Bakirov
Keyword(s):  
Cardiovascular Surgery ◽  
Interventional Cardiology ◽  
The State ◽  
High Tech ◽  
Hybrid Surgery ◽  
Private Partnership ◽  
Medical Aid ◽  
The Republic ◽  
The City

Aim. To present the experience of the regional medical diagnostic center of Medical and sanitary unit of JSC «Tatneft» and the city of Almetyevsk, considering timeliness, availability and quality of high-tech medical aid.Methods. This paper presents an analysis of high-tech medical care provided to patients with cardiovascular diseases in the private hospital under the state order. A retrospective analysis of the high-tech medical aid of «interventional cardiology» and «cardiovascular surgery» sections provided in 2009-2014.Results. Analysis of the results for the last 5 years showed an annual increase in the number of ongoing research and surgeries in the areas of «interventional cardiology and arrhythmology», «cardiovascular surgery». Hospital mortality from myocardial infarction in Medical and sanitary unit of JSC «Tatneft» and the city of Almetyevsk in the last 3 years did not exceed 9%. Actively launched «Hybrid Surgery» project allowed to perform complex operations on the aorta and aortic valve in patients with a high risk at open surgery. «Electronic out-patient clinic», the system for data management, is introduced at the medical and sanitary unit, allowing to abandon paper outpatient charts, simplify and accelerate the work of outpatient services. Information-analytical system of the Ministry of Health of the Republic of Tatarstan allows electronic records for performed interventions, following up outpatients who underwent surgeries, timely providing them with preferential drugs through local outpatient clinics. Electronic data management increased the quality of the medical aid, improved its availability and provided better control. Surgical and endovascular treatment of patients with coronary artery disease, hybrid surgery, arrhythmology are the most promising areas in the healthcare development in the southeast of the Republic.Conclusion. Medical and sanitary unit of JSC «Tatneft» and the city of Almetyevsk is an example of effective public-private partnership, using the funding from the state budget of the Republic of Tatarstan and «Tatneft» for completing the state order on providing high-tech medical aid to patients with cardiovascular diseases.

scholarly journals High-rise housing in the city of Samara: the first steps on the path to sustainable development

2018 ◽  
Vol 33 ◽  
pp. 01025 ◽  
Author(s):  
Tatiana Ya. Vavilova ◽  
Elena Yu. Makeeva
Keyword(s):  
Sustainable Development ◽  
Theoretical Background ◽  
Building Construction ◽  
Economic Aspects ◽  
High Rise ◽  
Innovative Solutions ◽  
Urban Conditions ◽  
The City ◽  
Design Experience

This paper outlines theoretical background of high-rise housing and discusses its design experience. It particularly focuses on environmental, social and economic aspects which are among crucial sustainable development issues. The authors dwell upon the implementation of innovative solutions that meet principles and goals of sustainable development and take construction objects built in Samara (which is one of the largest metropolises in Russia) as an example. The research also investigates the quality of project designs and reveals techniques corresponding to the "green standards". It considers the issues of practicing high-rise building construction in specific urban conditions and identifies unresolved architectural problems.

scholarly journals Methodical approach to the assessment of housing-and-communal services management

2019 ◽  
Vol 110 ◽  
pp. 02164 ◽  
Author(s):  
Asiiat Mottaeva
Keyword(s):  
Control System ◽  
Functional Model ◽  
Integrated Approach ◽  
Municipal Services ◽  
Effective Functioning ◽  
Methodical Approach ◽  
Optimum Management ◽  
The City

The objective of this research is the development of methodical approach to the assessment of the quality of housing-and-municipal services management for the formation of the mechanism of effective functioning and development of the organizations in the housing-and-municipal complex of the city and of the country in general in modern conditions. The author offers an integrated approach to the assessment of quality of housing-and-communal services management. The five-criteria functional model, which allows observing in what directions the priority improvements of the control system are necessary, is also created by the author. The results of the research can be used by regional and municipal authorities, as well as by the heads of organizations working in the sphere of housing-and-communal services in order to form the mechanism of optimum management of the development of this industry, of the assessment of its efficiency, and justification of sources of its financing.

scholarly journals Analysis Of The Perception Of Small Businesses On The Quality Of Routine Municipal Services InThe City Of Tshwane, South Africa

2017 ◽  
Vol 33 (2) ◽  
pp. 247-256
Author(s):  
Zeleke Worku
Keyword(s):  
Small Businesses ◽  
Hazard Ratio ◽  
Quality Of Services ◽  
Municipal Services ◽  
Start Up ◽  
Business Enterprises ◽  
Training Programmes ◽  
The City ◽  
Viable Business

A survey was conducted (2012 to 2014) in the City of Tshwane in order to assess and evaluate determinants of adequate municipal services that are routinely provided to operators of start-up business enterprises. Data used in the report come from 1, 058 small businesses. The aim of research was to assess and evaluate the relationship between the quality of services and sustained viability in small business enterprises. The study was conducted against the background of a high failure rate among newly established small businesses in the City of Tshwane. The study found that about 40% of the 1, 058 businesses in the study failed or were not profitable at the end of the 3-year study period. The study showed that there was a significant association between positive perception of business operators on the quality of municipal services provided to them and viability of businesses. The percentage of viable business enterprises that were satisfied with the quality of services provided to them was 87%. The percentage of non-viable business enterprises that were satisfied with the quality of services provided to them was only 13%. Profitability in business enterprises was significantly affected by lack of capacity for fulfilling the business and entrepreneurial needs of newly established businesses [Hazard Ratio = 3.58; P=0.000; 95% C. I. = (1.45, 5.46)], inappropriate policy [Hazard Ratio = 3.19; P=0.000; 95% C. I. = (1.39, 5.28)], and lack of tailor made training programmes directed at newly established small businesses [Hazard Ratio = 2.89; P=0.000; 95% C. I. = (1.24, 4.77)]. In-depth interviews conducted with business operators led to similar findings.   

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