scholarly journals Methodical approach to the assessment of housing-and-communal services management

2019 ◽  
Vol 110 ◽  
pp. 02164 ◽  
Author(s):  
Asiiat Mottaeva
Keyword(s):  
Control System ◽  
Functional Model ◽  
Integrated Approach ◽  
Municipal Services ◽  
Effective Functioning ◽  
Methodical Approach ◽  
Optimum Management ◽  
The City

The objective of this research is the development of methodical approach to the assessment of the quality of housing-and-municipal services management for the formation of the mechanism of effective functioning and development of the organizations in the housing-and-municipal complex of the city and of the country in general in modern conditions. The author offers an integrated approach to the assessment of quality of housing-and-communal services management. The five-criteria functional model, which allows observing in what directions the priority improvements of the control system are necessary, is also created by the author. The results of the research can be used by regional and municipal authorities, as well as by the heads of organizations working in the sphere of housing-and-communal services in order to form the mechanism of optimum management of the development of this industry, of the assessment of its efficiency, and justification of sources of its financing.

scholarly journals The impact of service quality on the viability of start-up businesses

2016 ◽  
Vol 13 (3) ◽  
pp. 518-522 ◽  
Author(s):  
Zeleke Worku
Keyword(s):  
South Africa ◽  
Small Businesses ◽  
Panel Data Analysis ◽  
Hazard Ratio ◽  
Predictor Variables ◽  
Municipal Services ◽  
Validated Questionnaire ◽  
The Impact ◽  
The City

A 3-year long survey was conducted in the Tshwane geographical region of Gauteng Province in South Africa in order to identify and quantify key predictors of adequate municipal services that are routinely provided to customers who operate newly established small businesses in the City of Tshwane, Pretoria, South Africa. Data was collected by using a structured, pre-tested and validated questionnaire of study from a stratified random sample of size 1, 058 small businesses. The key objective of study was to assess the relationship between viability in small businesses and the provision of quality municipal services by the City of Tshwane. The study was conducted against the background of a high failure rate among newly established small businesses in the City of Tshwane. The study was conducted over a 3-year period (2012 to 2014). Data was collected monthly during the three-year period of study on socioeconomic variables that are known to affect the perception of business operators on the quality of municipal services to business operators and the general public. Statistical procedures such as cross-tab analyses, panel data analysis, Markov Chain Monte Carlo (MCMC) algorithms and Bayesian methods were used for estimating parameters. The study showed that there was a significant association between positive perception of business operators on the quality of municipal services provided to them and viability of businesses. The results showed that 87% of viable businesses were satisfied with the quality of routine municipal services that were provided to them by the City of Tshwane. The corresponding figure for non-viable businesses was only 14%. The viability of businesses was significantly influenced by 3 predictor variables. These predictor variables were: lack of capacity for fulfilling the business and entrepreneurial needs of newly established businesses [Hazard Ratio = 3.58; P=0.000; 95% C. I. = (1.45, 5.46)], inappropriate policy [Hazard Ratio = 3.19; P=0.000; 95% C. I. = (1.39, 5.28)], and lack of tailor made training programmes directed at newly established small businesses [Hazard Ratio = 2.89; P=0.000; 95% C. I. = (1.24, 4.77)], in a decreasing order of strength. Similar findings were obtained from the analyses of in-depth interviews.

scholarly journals The impact of poor quality municipal services on small enterprises

2016 ◽  
Vol 13 (3) ◽  
pp. 274-279 ◽  
Author(s):  
Zeleke Worku
Keyword(s):  
Small Businesses ◽  
Poor Quality ◽  
Hazard Ratio ◽  
Quality Of Services ◽  
Municipal Services ◽  
Business Enterprises ◽  
The Impact ◽  
The City ◽  
Viable Business

A survey was conducted (2012 to 2014) in the City of Tshwane in order to assess and evaluate determinants of adequate municipal services that are routinely provided to operators of start-up business enterprises. Data used in the report come from 1.058 small businesses. The aim of research is to assess and evaluate the relationship between the quality of services and sustained viability in small business enterprises. The study was conducted against the background of a high failure rate among newly established small businesses in the City of Tshwane. The study showed that there was a significant association between positive perception of business operators on the quality of municipal services provided to them and viability of businesses. The percentage of viable business enterprises that were satisfied with the quality of services provided to them was 87%. The percentage of non-viable business enterprises that were satisfied with the quality of services provided to them was only 13%. Profitability in business enterprises was significantly affected by lack of capacity for fulfilling the business and entrepreneurial needs of newly established businesses [hazard ratio = 3.58; P = 0.000; 95% C. I. = (1.45, 5.46)], inappropriate policy [hazard ratio = 3.19; P = 0.000; 95% C. I. = (1.39, 5.28)], and lack of tailor made training programs directed at newly established small businesses [hazard ratio = 2.89; P = 0.000; 95% C. I. = (1.24, 4.77)]. In-depth interviews conducted with business operators led to similar findings. Keywords: city of Tshwane, small businesses, municipal services, perception, hazard ratio. JEL Classification: L26, H7, L8

scholarly journals Benefits of good corporate governance principles: A study of the city of Tshwane, South Africa

2015 ◽  
Vol 13 (1) ◽  
pp. 961-978 ◽  
Author(s):  
Solomon Khale ◽  
Zeleke Worku
Keyword(s):  
South Africa ◽  
Corporate Governance ◽  
Annual Reports ◽  
Municipal Services ◽  
Good Corporate Governance ◽  
Validated Questionnaire ◽  
Treat All ◽  
Audit Reports ◽  
The City

Annual reports issued by the City of Tshwane (2015) for the financial years 2010 to 2014 show that the City of Tshwane has received qualified audit reports from the South African Auditor General (2015). The two key causes of underperformance were lack of adherence to norms and standards that are applicable to municipal service delivery and lack of adherence to the fundamental principles of good corporate governance (King, 2009). A study was conducted in the City of Tshwane, South Africa in order to assess and evaluate the degree of adherence to good corporate governance principles stipulated by Mervin King (King, 2009) in the form of the King III report. Data was collected from a stratified random sample of size 1, 012 residents of the City of Tshwane. Stratification was done by geographical zone. Data was collected from respondents by using a structured, pre-tested and validated questionnaire of study consisting of 22 indicators of service quality. The study found that 84.37% of respondents who took part in the study were satisfied with the overall quality of municipal services that were provided to them by the City of Tshwane. Only 15.63% of respondents were not satisfied with the overall quality of services provided to them. The study showed that most of the respondents had a positive perception on the quality of routine municipal services such as water and lights and waste removal by employees of the City of Tshwane. The study showed that the degree of satisfaction of residents, ratepayers and stakeholders with the quality of municipal services that were provided to them was significantly influenced by the degree of motivation of employees of the City of Tshwane at work, the ability of employees of the City of Tshwane to treat all customers with respect, the ability of employees of the City of Tshwane to provide adequate answers promptly to queries raised by customers, and the degree to which employees of the City of Tshwane were skilled on technical issues, in a decreasing order of strength.

scholarly journals HARMONIZATION OF PUBLIC SPACES OF RESIDENTIAL DISTRICTS

2020 ◽  
Vol 3 (156) ◽  
pp. 140-148
Author(s):  
O. Bezlyubchenko ◽  
T. Apatenko
Keyword(s):  
Public Space ◽  
Western Europe ◽  
Three Dimensional ◽  
Ground Cover ◽  
Integrated Approach ◽  
Public Spaces ◽  
Existing Building ◽  
Wide Range ◽  
The City

The article considers topical problems of forming public spaces in the city. The concept of public space is given, as well as the classification of a number of public spaces: by the type of their location in the fabric of the city and according to the level of social interaction; according to the functional purpose and style of the architectural and landscape organization. The issue of public spaces is considered. Examples of different types of residential courtyards of cities in Western Europe are given, as well as the relevance of residential courtyard space in the system of a wide range of public urban spaces is emphasized. The question of the urgency of the development of adjacent spaces is raised, and also ways of their organization are considered. The problem of an integrated approach to the organization of adjacent spaces is raised. The means of forming an individual non-traditional process due to the use of natural and artificial materials for the design of the yard are given; creation of green modules from ground cover plants, flowers, and shrubs; change in the character of the relief with the formation of hills, slopes, waves, including various types of vegetation; overcoming stereotypical approaches to choosing the type of plantings of trees, shrubs and flower beds, offering three-dimensional solutions with the use of greenery and more. To assess the visual qualities of the environment of open spaces within the residential area, it is proposed to use indicators that are able to store their qualitative and quantitative сharacteristics: parameters of space, parameters of visual perception. As a result of this study, recommendations were developed for the formation of the design project of the yard space in the existing building. Ways to improve the quality of yards are formulated. Keywords: urban environment, yard, playground, yard space, comfortable environment.

scholarly journals Assessment of the quality of municipal services in the city of Tshwane, South Africa

2015 ◽  
Vol 13 (1) ◽  
pp. 678-695 ◽  
Author(s):  
Solomon Khale
Keyword(s):  
Emergency Services ◽  
Face Validity ◽  
Ordinal Scale ◽  
Logit Analysis ◽  
Municipal Services ◽  
Positive Perception ◽  
Validated Questionnaire ◽  
Level Of Significance ◽  
The City

The purpose of the study was to identify and quantify differential factors that undermine the quality of municipal services that are provided to residents of the City of Tshwane. Data was collected from a stratified random sample of size 1, 012 residents of the City of Tshwane. Stratification was done by geographical zone. Data was collected from respondents by using a structured, pre-tested and validated questionnaire of study consisting of 22 indicators of service quality. The questionnaire of study consisted of 5 dimensions of expectation and perception (reliability, assurance, tangibles, empathy and responsiveness). Each of the 1, 012 respondents in the study had to provide answers to 22 questions related to expectations plus 22 questions related to perceptions. As such, each of the 1, 012 respondents had to provide answers to 44 questions (22 questions on expectation + 22 questions on perception). Measurements of expectations and perceptions were done by using a 5-point ordinal scale. Face validity was used for ensuring validity. The Cronbach Alpha test was used for ensuring reliability and internal consistency. The expected and perceived quality of emergency services provided to the general public by employees of the City of Tshwane was analyzed by using SERVQUAL analysis. This was done by estimating gap scores (the average difference between expected and perceived scores). The study found that 84.37% of respondents who took part in the study were satisfied with the overall quality of municipal services that were provided to them by the City of Tshwane. Only 15.63% of respondents were not satisfied with the overall quality of services provided to them. The study showed that most of the respondents had a positive perception on the quality of routine municipal services such as water and lights and waste removal by employees of the City of Tshwane. The study found that as many as 87.13% of respondents had a positive perception about the degree of commitment shown to them by employees of the City of Tshwane. Based on results obtained from SERVQUAL analysis, 20 of the 22 gap scores were found to be significant at the 5% level of significance. There were only 2 items (out of a total of 22 items) that did not produce significant gap scores. These 2 items were items 2 and 3 of the dimension on responsiveness. Item 2 of the dimension on responsiveness was an assessment on the degree of suitability of the equipment used by municipal employees for carrying out routine services. Item 3 of the dimension on responsiveness was an assessment on the degree of physical fitness of employees of the City of Tshwane for carrying out routine municipal services effectively. With the expectation of the 2 gap scores corresponding to these 2 items, all other gap scores (20 out of 22) were statistically significant at the 5% level of significance. Based on results obtained from factor analysis, the perception and expectation of respondents on the quality of municipal services that were provided to them were significantly influenced by 4 key predictors of perception. These 4 predictor variables were the degree of motivation of employees of the City of Tshwane at work, the ability of employees of the City of Tshwane to treat all customers with respect, the ability of employees of the City of Tshwane to provide adequate answers promptly to queries raised by customers, and the degree to which employees of the City of Tshwane were skilled on technical issues, in a decreasing order of strength. Similar results were obtained from logit analysis. The results showed that the perception and expectation of respondents were influenced by similar variables of study.

scholarly journals Role of Inspectorate to Implementation of The Government Internal Control System (SPIP)

2021 ◽  
Vol 1 (1) ◽  
pp. 1-7
Author(s):  
Jonathan Jacob Paul Latupeirissa ◽  
I Made Yuda Suryawan
Keyword(s):  
Control System ◽  
Internal Control ◽  
Task Force ◽  
Joint Commitment ◽  
Internal Control System ◽  
The Government ◽  
The City ◽  
Internal Supervision

The Government's Internal Control System is carried out as a function of supervision of the implementation of government. The Inspectorate Office as a government partner is not only tasked with supervising but also giving direction so that the government does not get out of the agreed path. This study aims to find out how the implementation of the Inspectorate's role in the implementation of SPIP in Surakarta City, as well as analysing the constraints that affect the implementation of the role of the Inspectorate in the implementation of SPIP in Surakarta City and analysing the efforts of the Inspectorate to improve the implementation of SPIP in Surakarta. The results of the study show that: Supervision of government administration in Surakarta City which is carried out based on existing laws and regulations, in terms of the scope of supervision is internal supervision carried out internally functionally. Constraints that affect the role of the Inspectorate in the implementation of SPIP in the City of Surakarta are understanding of human resources for SPIP is still lacking and the number of personnel is inadequate, budget oversight activities are inadequate, there is no joint commitment in implementing SPIP and risk assessment and risk mapping are not optimal due to time constraints. The efforts of the Inspectorate to improve the implementation of SPIP in Surakarta City are by proposing the drafting of the Mayor's Regulation and the establishment of the SPIP Task Force, improving the quality of resources.

scholarly journals Potentials for Public Private Partnerships for Saudi Municipalities

2009 ◽  
Vol 6 (1) ◽  
pp. 31-62
Author(s):  
Waleed Abdullah Abdulaal Waleed Abdullah Abdulaal
Keyword(s):  
General Framework ◽  
Good Alternative ◽  
Theoretical Background ◽  
Municipal Services ◽  
Private Partnership ◽  
Jeddah City ◽  
Public Work ◽  
Quality Of Delivery ◽  
The City

Public Private Partnership (PPP) provides an approach for improving the efficiency of public services. Municipalities in Saudi Arabia are encouraged to get into arrangements with the private sector to improve their service delivery. However, existing practices in municipal services are confined to outsourcing and no attempt has been made towards PPP. This paper aims at examining the potentials for PPP in providing municipal services. The paper starts by reviewing a theoretical background to establish a general framework for PPP. Hence, the decision of municipalities to partner with a private stakeholder is a key resolution to municipalities; the paper defines the circumstances that make it a feasible decision to test their applicability to Saudi municipalities. Particular referencing is given to Jeddah city due to difficulties in getting data on municipal services in general which can be overcome by personal knowledge and experience. In this case, author’s knowledge about the city of Jeddah gathered from his post as a Deputy Mayor provides a descriptive source for the research which follows an explorative approach. The main findings of the paper include that most municipal services suffer from inadequate resources and that they are dominated by a low quality of delivery. Municipalities are therefore recommended to prepare a strategic framework that considers PPP to improve their services. However, PPP may not be a good alternative for all services; rather it can be a potential recourse for improving public work projects currently run through conventional procurement.

scholarly journals Analysis Of The Perception Of Small Businesses On The Quality Of Routine Municipal Services InThe City Of Tshwane, South Africa

2017 ◽  
Vol 33 (2) ◽  
pp. 247-256
Author(s):  
Zeleke Worku
Keyword(s):  
Small Businesses ◽  
Hazard Ratio ◽  
Quality Of Services ◽  
Municipal Services ◽  
Start Up ◽  
Business Enterprises ◽  
Training Programmes ◽  
The City ◽  
Viable Business

A survey was conducted (2012 to 2014) in the City of Tshwane in order to assess and evaluate determinants of adequate municipal services that are routinely provided to operators of start-up business enterprises. Data used in the report come from 1, 058 small businesses. The aim of research was to assess and evaluate the relationship between the quality of services and sustained viability in small business enterprises. The study was conducted against the background of a high failure rate among newly established small businesses in the City of Tshwane. The study found that about 40% of the 1, 058 businesses in the study failed or were not profitable at the end of the 3-year study period. The study showed that there was a significant association between positive perception of business operators on the quality of municipal services provided to them and viability of businesses. The percentage of viable business enterprises that were satisfied with the quality of services provided to them was 87%. The percentage of non-viable business enterprises that were satisfied with the quality of services provided to them was only 13%. Profitability in business enterprises was significantly affected by lack of capacity for fulfilling the business and entrepreneurial needs of newly established businesses [Hazard Ratio = 3.58; P=0.000; 95% C. I. = (1.45, 5.46)], inappropriate policy [Hazard Ratio = 3.19; P=0.000; 95% C. I. = (1.39, 5.28)], and lack of tailor made training programmes directed at newly established small businesses [Hazard Ratio = 2.89; P=0.000; 95% C. I. = (1.24, 4.77)]. In-depth interviews conducted with business operators led to similar findings.   

scholarly journals Pengaruh Sistem Pengendalian Internal dan Kualitas Sumber Daya Manusia Terhadap Kualitas Laporan Keuangan Pemerintah Daerah Pada Pemerintah Kota Cimahi

2021 ◽  
Vol 4 (1) ◽  
pp. 24
Author(s):  
Abdul Hafiz Tanjung ◽  
Wina Sonia
Keyword(s):  
Control System ◽  
Local Government ◽  
Human Resources ◽  
Least Squares ◽  
Partial Least Squares ◽  
City Government ◽  
System Quality ◽  
Financial Reports ◽  
The City

ABSTRAKPenelitian ini bertujuan untuk mengetahui sistem pengendalian internal, kualitas sumber daya manusia, dan kualitas laporan keuangan pemerintah daerah di Pemerintah Kota Cimahi, serta untuk mengetahui apakah variabel sistem pengendalian internal dan kualitas sumber daya manusia memiliki pengaruh terhadap variabel kualitas laporan keuangan pemerintah daerah pada Pemerintah Kota Cimahi baik secara parsial maupun simultan. Metode penelitian yang digunakan adalah metode deskriptif dan asosiatif. Data yang digunakan adalah data primer dengan pengumpulan data menggunakan kuesioner, kemudian dianalisis menggunakan metode SEM yaitu Partial Least Squares SEM (PLS-SEM). Alat analisis yang digunakan adalah SmartPLS 3. Hasil penelitian menunjukkan bahwa sistem pengendalian internal dan kualitas sumber daya manusia berpengaruh positif signifikan terhadap kualitas laporan keuangan pemerintah daerah baik secara parsial maupun simultan pada Pemerintah Kota Cimahi. Kata kunci: Kualitas LKPD, Kualitas SDM, SPIABSTRACTThis research aims to determine the intern control system, quality of human resources, and quality of local government financial reports at the City Government of Cimahi, and whether there is or not an influence of the intern control system and quality of human resources on the quality of local government financial reports at the City Government of Cimahi both partially and simultaneously. The research method used was a descriptive and associative methods. Data used was primer data collected by using a questionnaire, then analyzed using the SEM method that is Partial Least Squares SEM (PLS-SEM). The analytical tool used was SmartPLS 3. The result of this research shows that the intern control system and quality of human resources both partially and simultaneously have a positive and significant effect on the quality of local government financial reports at the City Government of Cimahi.Keywords: Quality of LKPD, Quality of SDM, SPI

Model Pemberdayaan Usaha Mikro Dan Pengaruhnya Terhadap Kemandirian Usaha

2015 ◽  
Vol 2 (1) ◽  
pp. 75-93
Author(s):  
Mudasetia Hamid ◽  
Evy Rosalina Widyayanti
Keyword(s):  
Human Resources ◽  
Small And Medium Enterprises ◽  
Poverty Rate ◽  
Cultural Centers ◽  
Central Java ◽  
Tourism Education ◽  
The Indian Ocean ◽  
Medium Enterprises ◽  
The City

Yogyakarta is a city and the capital of Yogyakarta Special Region in Java, Indonesia. It is renowned as a center of tourism, education and culture. Yogyakarta is one of the foremost cultural centers of Java. This region is located at the foot of the active merapi vulcano. Yogyakarta is often called the main gateway to the Central Java as where it is geographically located. It stretches from Mount Merapi to the Indian Ocean. This province is one of the most densely populated areas of Indonesia. Yogyakarta is popular tourist destination in indonesia after Bali. These have attracted large number of visitors from across Indonesia and abroad to the city. This status makes Yogyakarta is one of the most heterogeneus cities in Indonesia. In edition, Yogyakarta has attracted large number of people to reside in this city for business. One of these comers is small entrepreneurs with their market munchies enterprise (specially a traditional snack trader). This business is one of famous business in Yogyakarta, we will find rows of pavement vendors selling market munchies. The students and tourists are their main target customers. Market munchies enterprise is part of small and medium enterprises SMEs as livelihood activities. SMEs has an important role in economic growth of Indonesia. Therefore, it is very important to develop and strengthen the micro enterprise empowerment. Micro enterprise empowerment is one of strategy to reduce the poverty rate in Indonesia. Major challenger in implement this program are that micro entrepreneurs are conventional and have satisfied with their revenue. It is very important to develop a comprehensive and sustainable micro enterprise empowerment which consist of strengthen the quality of human resources, maximize the government’s roles, empower the enterprise capital and strengthen the partnership and autonomous. Micro enterprise autonomy will contribute to the economic and investment climate. This will lead to establish an accountable enterprise both for the micro enterprise and customers which at the end will strengthen the development of the micro enterprise in Yogyakarta.Keyword: micro entreprise, human resources, government roles, capital, partnership and autonomous.

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