Implementing Quality Management in Service Delivery: Comparing Emerging Lessons in East and West European Countries

2017 ◽  
pp. 85-88
Author(s):  
Peter C. Humphreys
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
European Countries ◽  
East And West ◽  
West European

POWER AND THE PERCEPTION OF THE FUTURE

1973 ◽  
Vol 1 (2) ◽  
pp. 158-160
Author(s):  
Knud S. Larsen
Keyword(s):  
Social Power ◽  
European Countries ◽  
Peace Agreement ◽  
Potential Conflict ◽  
The Future ◽  
East And West ◽  
The Relationship ◽  
West European

This paper reports on a six-nation massive survey investigating the relationship between assessments of social power and peace agreement, pessimism - optimism, and expectations of conflict in the future. Over 10,000 individuals between the ages of 15 and 40, in both east and west European countries, responded to interviews lasting two hours. The results of the analysis carried out show: (1) that low social power is related to peace agreement; (2) subjects low in social power tend to be pessimistic about the future; and (3) subjects low in social power tend to expect more conflict between potential conflict groups.

Effective service delivery through quality management system (QMS) in oil and gas servicing companies, a case study of selected firms, Port Harcourt

2019 ◽  
Author(s):  
Chem Int
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Management System ◽  
Oil And Gas ◽  
Quality Management System ◽  
Local Content ◽  
Port Harcourt ◽  
Test Of Hypotheses ◽  
The Impact ◽  
Effective Service

This study investigated the impact of Quality Management System (QMS) on effective service delivery in Oil and Gas Servicing Companies in selected firms in Port Harcourt, Nigeria. The opinion of 50 respondents were sampled using questionnaires, interviews as well as observation from journals and texts used in this work to examine the Quality Management System (QMS) of the selected firms. Using simple percentages and the Chi-square (X2) test of hypotheses, it was hypothetically established that the implementation of QMS practices, has impacted the work process, procedure and improvement on quality over the years in the Oil and Gas Servicing companies in Port Harcourt Nigeria. The research identified an adopted use of Failure Mode and Effect Analysis (FMEA) tool as a continual quality improvement initiative developed in the local content oil and gas servicing operation for equipment handling, management and to drive sustained improved performance quality processes as a key driver of a progressive that will place local content companies as an options for producing companies and at par with multinational oil and gas companies.

Typical foodstuffs in tourist supply of Istria

1997 ◽  
Vol 3 (2) ◽  
pp. 417-426
Author(s):  
Olivera Koprivnjak ◽  
Aldo Milotić ◽  
Đordano Peršurić
Keyword(s):  
European Countries ◽  
Cultural Inheritance ◽  
Research Results ◽  
International Regulations ◽  
West European

The tourist supply of every country longs for peculiar quality and identifiability. The typical foodstuffs are one of the climate, cultural inheritance and traditions of a country. In this paper, the authors first explain the definitions and procedures designed by international regulations concerning typical foodstuffs with controlled denomination of origin. The authors have investigated the interests and the opinions of tourists and subjects in trade and catering, about typical foodstuffs from Istria. By comparing the regulations, it was concluded that Croatian regulations do not follow the trends in West-European countries. The research results show that foreign tourists are very interested in typical istrian foodstuffs. However, their interest is lessened because those products are relatively expensive and have no guaranty of quality and origin.

Legal Deposit of Electronic Publications and Other Non-Print Material: An International Overview

1997 ◽  
Vol 9 (1) ◽  
pp. 59-79 ◽  
Author(s):  
Peter Hoare
Keyword(s):  
The Netherlands ◽  
Current Situation ◽  
European Countries ◽  
Print Material ◽  
International Coordination ◽  
The Usa ◽  
Electronic Publications ◽  
The Uk ◽  
West European

In many countries, including the UK, proposals are currently being made for the extension of legal deposit to electronic and other non-print material. Some countries such as Switzerland and the Netherlands have no national legal deposit legislation, though voluntary deposit works well in the latter. Norway has the most advanced legislation, requiring the deposit of all lands of media. In few countries is any range of material actively handled, and a very few deal with online publications. There is scope for international coordination of proposals through such bodies as CDNL, CENL, IFLA and UNESCO. The aim of totally comprehensive collecting of all published material may be accepted as unrealistic, and some selectively is likely to be necessary. The current situation with regard to deposit of non-print material in 11 west European countries, Australia, Canada and the USA is recounted.

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