Characteristics of Services and Interdependency between Export and Innovation Intensity in the Sector of the Business Services
In this chapter, we study services and their unique characteristics. We focus on characteristics of services, such as intangibility, immateriality; invisibility; perishability; temporary existence, sensitivity on time; non storability; inseparability; lack of inventory; sensibility of quality control; high degree of risk or difficulty in experimentation; no return possibility at un-satisfaction; customisation requirements; different distribution channels; and no rivalry. We also analyse the relations between exports, investments in development and innovation activities of Slovene business services sectors in two statistically different periods (2002-2008 and 2010-2016). A two-step approach to examine the firms’ performance in the selected business non-financial services sectors was applied. First, we used Simple Probit model, and in the second step, Simultaneous Probit model was used. The preliminary results suggest that the investment in R&D activities encourages export behaviour and that the export behaviour encourages investment in R&D activities.