Understanding the state–third sector relationship in public services delivery

2019 ◽  
pp. 132-150
Author(s):  
Jenny Harlock
Keyword(s):  
Public Services ◽  
Third Sector ◽  
The State ◽  
Services Delivery

Organizational and Legal Aspects of Public Services Delivery in the Republic of Kazakhstan

2019 ◽  
Vol 9 (5) ◽  
pp. 1819
Author(s):  
Leila ZHANUZAKOVA ◽  
Meruyert DOSSANOVA ◽  
Muslim TAZABEKOV ◽  
Eduard MUKHAMEJANOV
Keyword(s):  
Public Services ◽  
Legal Framework ◽  
Legal Regulation ◽  
International Experience ◽  
The State ◽  
Services Delivery ◽  
Current State ◽  
State And Society ◽  
The Republic ◽  
Further Development

The article considers the specific features of public services delivery in the Republic of Kazakhstan and other countries where public services are provided with the involvement of different models of electronic government. Today, state provision of public services to citizens is becoming one of the most important spheres of the functioning of government authorities. The notion of public services has become an object of focused scientific research relatively recently in the Republic of Kazakhstan, while in developed countries, the relationship between the state and society, where the state is viewed as a service provider, developed in the 1980–1990s. The aim of this paper is to analyze the current state of the sphere of public services provided to the population of the Republic of Kazakhstan and to study international experience in this area. The authors view public services delivery as a process of information interaction between the state and society, which, at the current stage of IT development, is increasingly taking an electronic form. The authors explore historical and theoretical prerequisites for the creation of the modern system of public services, the current state of the corresponding organizational and legal framework in the Republic of Kazakhstan, and international experience of development and implementation of successful patterns of public services delivery. Besides, the authors study the specific features of legal regulation pertaining to handing public services over to a competitive environment. The article assesses the possibilities of further use of advanced technologies to address the tasks for which this important element of government control has been developed. The results obtained by the authors consist in the validation of the conclusions about the assessment of the public services sphere and its organizational and legal grounds, as well as the potential for its further development. The paper includes several suggestions for improvement of the organizational and legal framework of public services delivery. The novelty of this article consists in the fact that the authors suggest ways of further development of the interaction between the state and society based on thorough analysis of world practices of public services delivery

scholarly journals Les organismes communautaires au Québec : De la coexistence à la supplémentarité

2012 ◽  
Vol 3 (2) ◽  
Author(s):  
Sébastien Savard ◽  
Jean Proulx
Keyword(s):  
Public Sector ◽  
Nonprofit Organizations ◽  
Public Services ◽  
Third Sector ◽  
The State ◽  
The Self ◽  
Social Policies ◽  
Evaluation Tool ◽  
Third Sector Organizations ◽  
Self Evaluation

Résumé Cet article présente les résultats d’une recherche effectuée auprès de 52 organismes du tiers secteur québécois sur la question des relations qu’ils entretiennent avec un partenaire du secteur public. Les objectifs de la recherche étaient doubles : 1) élaborer un outil d’autoévaluation validé des relations entre organismes du tiers secteur et l’État et 2) procéder à une analyse transversale des informations produites par les 52 organismes du tiers secteur ayant participé à la validation de l’outil d’autoévaluation. Les résultats démontrent que les relations entre les deux groupes d’acteurs se sont stabilisées et même améliorées depuis vingt ans. Cependant, la contribution des organismes du tiers secteur est encore largement orientée vers la coproduction de services publics davantage que sur la coconstruction de politiques sociales destinées à une population commune. Abstract This article presents the results of a study involving 52 nonprofit organizations in Quebec focused on their relationships with public-sector partners. The objectives of the study were twofold: 1) to develop and validate a self-evaluation tool to assess relationships between third-sector organizations and the State and 2) to conduct a transversal analysis of information obtained from the 52 nonprofit organizations that took part in the validation of the self-evaluation tool. The results show that relationships between the two categories of stakeholders stabilized and even improved over the previous twenty years. However, the contribution of nonprofit organizations is still largely oriented toward the coproduction of public services rather than the shared construction of social policies for a common population.  

scholarly journals State service policy: international experience

2019 ◽  
Vol 22 (1) ◽  
pp. 117-123
Author(s):  
Abbas Aliyev
Keyword(s):  
Public Services ◽  
Low Cost ◽  
The State ◽  
Reform Process ◽  
Improvement Program ◽  
State Service ◽  
The Public ◽  
Services Delivery ◽  
Service Policy ◽  
State Quality

The article analyzes the experience of leading countries in implementing the service policy of the state (Great Britain, France, Germany, Malaysia, etc.) in order to identify effective practices for reforming state policy in the context of its service orientation. The Charter of the Citizen (UK) was adopted in 1991 and was a 10-year improvement program of the public services quality. The main principles of the Charter (standards; openness; choice; politeness and courtesy; providing services properly; efficiency and low cost) were observed. Moreover, the «Charter on the delivery of public services» (France, 1992) is researched. It presented basic principles of work regulation of French civil service on the basis of equality, impartiality and continuity, as well as new principles of activities, as a reaction to changes in expectations and demands of the population, the emergence of consumers’ new needs and requests, the need for transparency and accountability, simplicity and accessibility.It is proved that the Services Consumer Charter for Public Services in Belgium (1993) is an example of a comprehensive program that seeks to improve the relationship between state bodies and institutions on the one hand and the population - customers and consumers (clients) of services - on the other one.Analysis of mantioned above and other charters helps to detect the main tasks of the public service systems reforms, in particular: increasing the efficiency of public services and reducing the cost for their delivery; deliivery of services to citizens of the proper quality; reduced deadlines for preparing responses to requests of citizens; conducting external audits to provide creation of a system aimed at continuous improvement; emphasis on achieving results, but their planning; better definition of work processes; improving the quality of informing citizens about public services delivery; openness and transparency of authorities activities; liberalization of licensing institutions; implementation of the «e-government».A characteristic feature of reforming the system of public services delivery in the countries taken under consideration is detected. This is a duration of this process. The explanation of the long terms of the reforms in the sphere increasing the efficiency of the public sector lies in the complexity and scope of the set goals and objectives, and also in a large number of parties involved in the reform process. The further research of the problematic can be dealt with analysis of the state, quality, and special features of the domestic reforms dedicated to the state service policy implementation.

Not In Their Name

2019 ◽  
Author(s):  
Holly Lawford-Smith
Keyword(s):  
Political Theory ◽  
Public Services ◽  
The State ◽  
Alternative Conceptions ◽  
Popular Sovereignty ◽  
Collective Agency ◽  
Single Individual ◽  
Collective Agent ◽  
Social Metaphysics ◽  
Ordinary Citizens

Given their size and influence, states are able to inflict harm far beyond the reach of a single individual. But there is a great deal of unclarity about exactly who is implicated in that kind of harm, and how we should think about both culpability and responsibility for it. The idea of popular sovereignty is dominant in classical political theory. It is a commonplace assumption that democratic publics both authorize and have control over what their states do; that their states act in their name and on their behalf. Not In Their Name approaches these assumptions from the perspective of social metaphysics, asking whether the state is a collective agent, and whether ordinary citizens are members of that agent. If it is, and they are, there is a clear case for democratic collective culpability. The book explores alternative conceptions of the state and of membership in the state; alternative conceptions of collective agency applied to the state; the normative implications of membership in the state; and both culpability (from the inside) and responsibility (from the outside) for what the state does. Ultimately, Not In Their Name argues for the exculpation of ordinary citizens and the inculpation of those working in public services, and defends a particular distribution of culpability from government to its members.

scholarly journals PITFALLS OF TAXATION POLICY IN TRANSITION ECONOMIES

2001 ◽  
Vol 51 (1) ◽  
pp. 3-15
Author(s):  
R. P. Vranceanu ◽  
D. Daianu
Keyword(s):  
Fiscal Policy ◽  
Transition Economies ◽  
Transition Economy ◽  
Public Services ◽  
Optimal Level ◽  
The State ◽  
Policy Reforms ◽  
Taxation Policy ◽  
Cooperative Equilibrium ◽  
Global Performance

This paper develops two stylised models of the transition economy that challenge, to some extent, the conventional approach to policy reforms. In the first model, the absence of market-oriented institutions is responsible for the occurrence of a non-cooperative equilibrium, where the amount of public services provided by the state is too low, which, in turn, adversely affects the global performance of the economy. In the second model, a benevolent government will choose a taxation level that pushes too many firms out of the market; hence global supply falls below its optimal level. In both models, disruptions specific to transitional systems lead to abnormal responses to standard fiscal policy.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Le armi dotte e la Rivoluzione francese: riformismo, elitismo e meritocrazia

2012 ◽  
pp. 41-63
Author(s):  
Lorenzo Cuccoli
Keyword(s):  
Eighteenth Century ◽  
Public Services ◽  
The State ◽  
Constituent Assembly ◽  
State Corporation ◽  
The Creation ◽  
École Polytechnique ◽  
The Military ◽  
The Revolution

The article focuses on the evolution of the military technical corps in France between the mid-Eighteenth century and the Restoration, and proposes for them the notion of "State corporation". This phase - an intermediate one between the corps de métier and the corps d'État - was attained first by the engineers and the artillery. These corps selected their officers by competitive examination, which functioned both as an intellectual filter and a social one. The distinction generated by this filter - nurtured by an elitist approach based on meritocracy was not overridden by the Revolution. On the contrary, it was further consecrated by the creation of the École polytechnique, which soon became controlled by the military technical corps. The "State corporation" model was then extended through the École polytechnique to the geographical engineers and the civil public services. The institutional conflicts among the technical corps during the National Constituent Assembly and those between them and the École polytechnique (1794-1799) are analyzed along these interpretative lines. While the former show their corporative resistance of geographical engineers in the name of equality, the latter bring out their corporative resistance to external education of candidates.

(Neo)liberalizing the state – Privatization of core government competencies

2021 ◽  
Vol 12 (4) ◽  
pp. 612-648
Author(s):  
Johannes Scherling
Keyword(s):  
Social Services ◽  
Public Services ◽  
The State ◽  
Social Solidarity ◽  
Profit Motive ◽  
Human Needs ◽  
The Us ◽  
Neoliberal Economics ◽  
Corpus Size ◽  
Basic Human Needs

Abstract For a few decades now and most prominently promoted by the US, neoliberal economics have been on the rise, epitomized in recent austerity policies with regard to countries that have met financial trouble. In particular the drive for privatization of core public services relating to basic human needs, such as water, social services or pensions, has been increasingly criticized because of a perceived incompatibility between the profit motive and social solidarity. This article uses a corpus-based analysis of the discourse on privatization in the US of proponents supporting, respectively opposing it, with an overall corpus size of about 230,000 tokens. It examines how the two groups conceptualize privatization differently and which strategies are applied to fore- or background particular aspects of it.

The community strike: From precarity to militant organizing

2018 ◽  
Vol 61 (2-3) ◽  
pp. 159-177
Author(s):  
Marcel Paret
Keyword(s):  
South Africa ◽  
Working Class ◽  
Public Space ◽  
Public Services ◽  
Informal Settlements ◽  
The State ◽  
A Site ◽  
Collective Actor

How do insecure layers of the working class resist when they lack access to power and organization at the workplace? The community strike represents one possible approach. Whereas traditional workplace strikes target employers and exercise power by withholding labor, community strikes focus on the sphere of reproduction, target the state, and build power through moral appeals and disruptions of public space. Drawing on ethnography and interviews in the impoverished Black townships and informal settlements around Johannesburg, I illustrate this approach by examining widespread local protests in South Africa. Insecurely employed and unemployed residents implemented community strikes by demanding public services, barricading roads and destroying property, and boycotting activities such as work and school. Within these local revolts, community represented both a site of struggle and a collective actor. While community strikes enabled economically insecure groups to mobilize and make demands, they also confronted significant limits, including tensions between protesters and workers.

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