scholarly journals Les organismes communautaires au Québec : De la coexistence à la supplémentarité

2012 ◽  
Vol 3 (2) ◽  
Author(s):  
Sébastien Savard ◽  
Jean Proulx
Keyword(s):  
Public Sector ◽  
Nonprofit Organizations ◽  
Public Services ◽  
Third Sector ◽  
The State ◽  
The Self ◽  
Social Policies ◽  
Evaluation Tool ◽  
Third Sector Organizations ◽  
Self Evaluation

Résumé Cet article présente les résultats d’une recherche effectuée auprès de 52 organismes du tiers secteur québécois sur la question des relations qu’ils entretiennent avec un partenaire du secteur public. Les objectifs de la recherche étaient doubles : 1) élaborer un outil d’autoévaluation validé des relations entre organismes du tiers secteur et l’État et 2) procéder à une analyse transversale des informations produites par les 52 organismes du tiers secteur ayant participé à la validation de l’outil d’autoévaluation. Les résultats démontrent que les relations entre les deux groupes d’acteurs se sont stabilisées et même améliorées depuis vingt ans. Cependant, la contribution des organismes du tiers secteur est encore largement orientée vers la coproduction de services publics davantage que sur la coconstruction de politiques sociales destinées à une population commune. Abstract This article presents the results of a study involving 52 nonprofit organizations in Quebec focused on their relationships with public-sector partners. The objectives of the study were twofold: 1) to develop and validate a self-evaluation tool to assess relationships between third-sector organizations and the State and 2) to conduct a transversal analysis of information obtained from the 52 nonprofit organizations that took part in the validation of the self-evaluation tool. The results show that relationships between the two categories of stakeholders stabilized and even improved over the previous twenty years. However, the contribution of nonprofit organizations is still largely oriented toward the coproduction of public services rather than the shared construction of social policies for a common population.  

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Barriers to operationalizing intersectionality in equality third sector community development practice: power, austerity, and in/equality

2019 ◽  
Vol 55 (1) ◽  
pp. 139-158
Author(s):  
Ashlee Christoffersen
Keyword(s):  
Community Development ◽  
Third Sector ◽  
The State ◽  
Power Relationships ◽  
Disability Rights ◽  
Racial Justice ◽  
Third Sector Organizations ◽  
Development Face ◽  
Identity Based ◽  
Development Practice

Abstract This article explores the barriers that UK equality third sector organizations practising community development face when seeking to operationalize intersectionality. It is based on research with three networks of equality organizations (racial justice, feminist, disability rights, LGBTI rights, refugee organizations, etc.) in cities in England and Scotland employing mixed qualitative methods. Barriers to operationalizing intersectionality including power relationships with the state, challenges relating to neoliberal austerity, and competing discourses of identity-based ‘equalities’ and socioeconomic ‘inequality’ were identified. The article argues that equality third sector organizations are significantly hampered in their attempts to operationalize intersectionality by the low status they occupy vis-à-vis the state and by neoliberal austerity contexts.

scholarly journals Commission incomplete: exploring the new model for purchasing public services from the third sector

2016 ◽  
Vol 46 (1) ◽  
pp. 175-194 ◽  
Author(s):  
JAMES REES ◽  
ROBIN MILLER ◽  
HEATHER BUCKINGHAM
Keyword(s):  
Public Sector ◽  
Public Services ◽  
Third Sector ◽  
Community Mental Health Services ◽  
Halfway House ◽  
Policy And Practice ◽  
Service Areas ◽  
The Status ◽  
Third Sector Organisations ◽  
The Uk

AbstractThe concept of commissioning has risen in prominence in recent years as a result of ongoing reforms to the funding and delivery of public services in the UK. The model of commissioning constructed by policy has however been overlaid on existing practices, which themselves differ between different service areas. This paper, focusing on commissioning of third sector organisations (TSOs) in the field of community mental health services, shows that its introduction has not led to the straightforward public sector ‘marketisation’ that advocates desire or that critics fear. Instead, commissioning has led to an indeterminate outcome or ‘halfway house’ position in which the status and role of commissioning remains somewhat muddled – both internally to participants within public sector organisations and externally in terms of the experience of the interface by TSOs. We found that commissioning as it is actually practiced remains contested and political – it is a highly relational process dependent on personal practices and skills and on personal relationships between stakeholders – and is therefore not fully managerialised or marketised. This has implications for the policy and practice of commissioning and the interpretation of more ‘open’ public services.

Business tools in nonprofit organizations: a performative story

2018 ◽  
Vol 24 (3) ◽  
pp. 667-682 ◽  
Author(s):  
Cécile Petitgand
Keyword(s):  
Nonprofit Organizations ◽  
Social Entrepreneurship ◽  
Single Case ◽  
Third Sector ◽  
Individual Development ◽  
Content Type ◽  
Third Sector Organizations ◽  
The Social ◽  
Enterprise Model ◽  
The Individual

Purpose The purpose of this paper is to investigate the effects of introducing business tools into nonprofit organizations (NPOs). Exploring the case of an NPO trying to embrace the social enterprise model, this study aims to contribute to a better understanding of the managerialization process affecting third sector organizations. Design/methodology/approach Relying on an in-depth ethnographic immersion conducted at a Brazilian NPO, this paper adopts a performativity lens to analyze the appropriation process of a traditional business tool, the Individual Development Plan (IDP), at the organization. Findings The story of the IDP’s appropriation reveals how business tools act as market devices to actualize economic behaviors and representations among NPOs’ beneficiaries. Reinforcing the control of managers upon their constituencies, business tools can thus create an unequal balance of power within NPOs. Practical implications Admittedly, this paper relies on one single case study, which imposes strong limitations to generalize empirical findings. Nonetheless, this analysis calls for more caution in the promotion of business tools for the development of social entrepreneurship in third sector organizations. Originality/value Rather than debating the accuracy and efficiency of business tools in NPOs, this paper adopts a performative approach to understand how artifacts change the nature of relationships between managers and beneficiaries within social ventures. Rejecting a normative stance, this paper proposes a micro-level analysis of managerialization, focusing on an organization from an emerging country, Brazil, which is rarely at the core of social entrepreneurship studies.

scholarly journals TRUST AND EFFICIENCY OF THE PUBLIC SECTOR: THEORETICAL ASPECTS OF INTERRELATION

2021 ◽  
Keyword(s):  
Public Sector ◽  
Economic Efficiency ◽  
Public Services ◽  
Life Experience ◽  
Objective Assessment ◽  
Subjective Assessment ◽  
The State ◽  
The Public ◽  
The Government

The issue of trust in government and its efficiency has been a controversial and much-disputed subject within economics, sociology, and public sector management. This study presents a systematic literature review of trust research undertaken with regard to government, its performance (efficiency), and the quality of public services. Theoretical and methodological principles of the interrelations between trust and efficiency of the public sector of the economy are analyzed and deepened, based on the fundamental provisions of the theories of micro- and macro-efficiency. The article considers the concept of trust in the public sector of the economy as one of the main intangible resources that can be used by the state in order to achieve socially and economically beneficial as well as public valuable outcomes. The duplex relationship between trust and efficiency of the public sector is proved, according to which trust is both a condition and a result of the government institutions functioning and services providing. Generalization of key characteristics of the main indicators of state efficiency within the concepts of micro- and macro-efficiency allowed identifying several groups of indicators based on subjective and objective assessment of economic efficiency of the state. Objective indicators that determine the economic development of the country, which is the basis of the quality of citizens’ life, and forms the level of their satisfaction and trust in the state and its institutions, include monetary indicators of macroeconomic efficiency of the state and indicators that characterize public finance and income inequality in the country. Subjective assessment of the economic efficiency of the state, the work of its institutions and the quality of public services includes sociological surveys and quantitative indicators based on self-assessment by economic agents based on their own beliefs, knowledge, life values and worldview, cultural, ethnic, religious, ideological norms, as well as previously accumulated personal life experience of intercommunion with state institutions.

scholarly journals Formal mentoring in nonprofit organizations. Model proposition

Management ◽  
2019 ◽  
Vol 23 (1) ◽  
pp. 188-208
Author(s):  
Hanna Bortnowska ◽  
Bartosz Seiler
Keyword(s):  
Nonprofit Organizations ◽  
Financial Constraints ◽  
Third Sector ◽  
Potential Utility ◽  
Commercial Sector ◽  
Formal Mentoring ◽  
Third Sector Organizations ◽  
Business Entities

Summary Mentoring is the process of exchanging knowledge, experience and values between a more and less experienced member of the organization. It is sometimes used in business entities, but according to the authors, it is worth pointing out its potential utility in the nonprofit sphere. It can contribute to increasing the efficiency of third sector organizations, both indirectly, by improving the competences of the staff, and directly - at work with the beneficiaries. The article presents a model of formal mentoring in nonprofit organizations. It consists of 11 stages and takes into account the specificity of such entities, e.g. financial constraints, a shortage of mentors familiar with the specifics of the nonprofit organizations, fears of introducing formalized techniques associated with the commercial sector, irregular work modes of volunteers and other employees of non-governmental entities organizations and the lack of time connected with it.

scholarly journals Self-assessment of health and readiness for military service of senior pupils of Yakutsk

2018 ◽  
Vol 9 (3) ◽  
pp. 72-76
Author(s):  
Vadim K. Iurev ◽  
Pavel G. Zhirkov
Keyword(s):  
High School Students ◽  
General Education ◽  
Physical Training ◽  
Military Service ◽  
Young Men ◽  
The State ◽  
The Self ◽  
School Students ◽  
Self Assessment ◽  
Self Evaluation

At present, the state of health of young men deserves special attention on the part of the state, since they are not only the economic, social, demographic, but also the defense potential of the country. The evaluation of the health of young people of their own health in terms of the ability to perform certain social functions and roles, that is, self-evaluation of health, is important in assessing health. In order to study the opinion of the young men about their health and their compliance with the requirements of military service, an anonymous survey of 325 senior pupils of four Yakutsk general education schools was conducted. It was found that many young men of Yakutsk low estimate their readiness for military service. An analysis of the self-assessment of the degree of physical training made it possible to establish that more than a third of high school students believe that they have poor or insufficient physical training, more than a quarter believe that they are not physically ready for military service. At the same time, less than a third seek to improve their physical training through regular physical training and sports, the remaining boys regularly do not engage in physical culture and sports, explaining this subjective reasons. Most know that there are such diseases in which one does not join the army, and one in four believes that he has such a disease. Of the 100 senior pupils, 8,2 ± 1,5 assess their health as bad, 11,2 ± 1,8 consider that for health reasons they are not fit for military service, at the same time 42,4 ± 2,8 believe that to military service they are only limitedly fit or temporarily unfit. Statistically significant differences in the self-assessment of health and the degree of physical fitness between the Yakuts and the Russians were not established.

A Method of Assessing Information System Security Controls

2008 ◽  
pp. 2059-2074
Author(s):  
Malcolm R. Pattinson
Keyword(s):  
Information System ◽  
Goal Attainment ◽  
System Security ◽  
The State ◽  
Evaluation Tool ◽  
Major Purpose ◽  
Information System Security ◽  
Self Evaluation ◽  
Security Controls ◽  
Security Standard

This chapter introduces a method of assessing the state of an organization’s information system security by evaluating the effectiveness of the various IS controls that are in place. It describes how the Goal Attainment Scaling (GAS) methodology (Kiresuk, Smith & Cardillo, 1994) was used within a South Australian Government Agency and summarises the results of this research. The major purpose of this research was to investigate whether the GAS methodology is a feasible method of assessing the state of security of an organization’s information systems. Additional objectives of this research were to determine the suitability of the GAS methodology as a self-evaluation tool and its usefulness in determining the extent of compliance with a mandated IS security standard.

A Method of Assessing Information System Security Controls

2011 ◽  
pp. 214-237
Author(s):  
Malcolm R. Pattinson
Keyword(s):  
Information System ◽  
Goal Attainment ◽  
System Security ◽  
The State ◽  
Evaluation Tool ◽  
Major Purpose ◽  
Information System Security ◽  
Self Evaluation ◽  
Security Controls ◽  
Security Standard

This chapter introduces a method of assessing the state of an organization’s information system security by evaluating the effectiveness of the various IS controls that are in place. It describes how the Goal Attainment Scaling (GAS) methodology (Kiresuk, Smith & Cardillo, 1994) was used within a South Australian Government Agency and summarizes the results of this research. The major purpose of this research was to investigate whether the GAS methodology is a feasible method of assessing the state of security of an organization’s information systems. Additional objectives of this research were to determine the suitability of the GAS methodology as a self-evaluation tool and its usefulness in determining the extent of compliance with a mandated IS security standard.

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