DESIGN THINKING AND CREATIVITY AS A MEANS OF PROBLEM SOLVING IN THE FRAMEWORK OF SYSTEM APPROACH

2021 ◽  
Vol 6 (11) ◽  
pp. 148-155
Author(s):  
İlkay TURAN
Keyword(s):  
Problem Solving ◽  
International Organizations ◽  
System Approach ◽  
Design Thinking ◽  
Design Method ◽  
New Product ◽  
Service Development ◽  
Decision Making Process ◽  
New Service Development ◽  
Organization Strategy

Design thinking has been used as a means of problem-solving by many successful international organizations such as General Electric, Proctor & Gamble, Sony, and Philips. Although the importance of design in organizations has been accepted, the contributions of design in innovation is better seen new product and new service development More recently, design thinking has become an important factor in organization strategy (Matthew & Wrigley, 2017: 41). Recent research indicates that companies who use design in their operations, perform better economically in the marketplace (Borja de Mozota, 2006; Moultrie-Livesey, 2009; Dell’Era vd., 2010). In this study, the design process will be examined to solve the problem of who will participate in the decision-making process and how creativity will be derived in systems thinking scope and the effect of the idealized design method proposed by Ackoff in revealing creativity will be set forth. As a result, creativity is the introduction of new and unconventional. Creativity shows itself either in product or in thought. In this context, it has been suggested that idealized design is the best way to reveal creativity.

WHEN INTRA-FIRM AND INTER-FIRM COLLABORATIONS CO-OCCUR: COMPARING THEIR IMPACT ACROSS NEW SERVICES VERSUS NEW PRODUCT INNOVATIONS

2011 ◽  
Vol 15 (05) ◽  
pp. 869-898 ◽  
Author(s):  
Stephanie C. Schleimer ◽  
Arthur D. Shulman
Keyword(s):  
Product Development ◽  
New Product Development ◽  
New Product ◽  
Theory And Practice ◽  
Service Development ◽  
Collaborative Environments ◽  
New Service Development ◽  
Collaborative Environment ◽  
Product Innovations ◽  
The Impact

There is evidence that intra-firm collaboration and inter-firm collaboration are important for new service development (NSD) and new product development (NPD) success. However, evidence of the contributions of each to innovative outcomes is inconsistent. This inconsistency is associated with the tendency of studies to examine the impact of intra-firm collaboration or inter-firm collaborations exclusively. However, most firms involved in NSD or NPD engage simultaneously in intra-firm and inter-firm collaborations. Using a multi-dimensional conception of collaboration we advance a deeper understanding of the relative contributions of these attributes in intra-firm versus inter-firm collaborative environments during NSD versus NPD. Analyses of survey data from 134 innovations confirm that collaboration clearly matters for both NSD and NPD success, but its impact differs depending on (a) whether a new product or service was developed, (b) on the collaborative environment (intra-firm or inter-firm), and (c) on the collaborative attributes examined. Implications for advancing innovation theory and practice are provided.

scholarly journals Service Innovation and Customers’ Involvement in Service Industry in Kosovo

2014 ◽  
Vol 4 (1) ◽  
pp. 169
Author(s):  
MSc. Vjosa Mullatahiri
Keyword(s):  
Service Industry ◽  
Service Providers ◽  
New Product ◽  
Service Development ◽  
Economic Power ◽  
Technological Changes ◽  
New Service Development ◽  
New Developments ◽  
Development Processes ◽  
The Cost

New developments in the economic arena and rapid technological changes have shifted the economic power from company to customer. As a result, companies changed their approach toward customers’ involvement in new product and/or service development.Usually, innovations are driven by inventions. But not all inventions are successful innovations. Hence, to be successful, inventions should be explored to meet customer needs and demands, and commercialized to make the company profitable (DTI - Occasional Paper No 9, 2007). According to Lowe and Marriott (2006) the innovation is a process of creating and transforming products, services, and organizational processes that are crucial for companies who want to compete in a highly dynamic and competitive market.In this regard, the paper aims to explore the interrelation between market and innovation in services industry, whilst analyzing both customers’ impact in new service development (NSD) and Kosovo’s service providers approach in including customers in service development processes.The findings highlight an increased customer power over the NSD processes as a result of their demand and unwillingness to bear the cost of or experiment with new, untested services. Given these developments service providers have started to change their approach of creating and transforming services, namely by involving customers in the service design and development processes, in order to stimulate interest for using and willingness to pay for new service.

TOWARDS META-SYNTHETIC SUPPORT TO UNSTRUCTURED PROBLEM SOLVING

2007 ◽  
Vol 06 (03) ◽  
pp. 491-508 ◽  
Author(s):  
XIJIN TANG
Keyword(s):  
Decision Making ◽  
Decision Support ◽  
Problem Solving ◽  
System Approach ◽  
Decision Making Process ◽  
Problem Structure ◽  
Synthesis System ◽  
Practical Tool ◽  
Basic Ideas ◽  
Collaborative Activities

Decision support system (DSS) aims to provide effective support to solve unstructured, ill-structured or wicked problems as its initial claim in the late 1960s. Great as those technology achievements, "people problems" are key reasons of unimplemented goals of DSS, and sometimes increase uncertainties to decision making process. Meta-synthesis system approach (MSA) is oriented to complexities in those problems. In this paper, we adopt a paradigm of decision making in a DSS context, which emphasizes the synthesis of perspectives towards problems description and analysis, to explain the meta-synthetic support to unstructured problem solving. After very brief introduction of basic ideas of MSA and its testbed, Hall of Workshop on Meta-Synthetic Engineering (HWMSE), which is regarded as a knowledge creating ba, we address computerized supports to expose problem structure by collaborative activities for qualitative meta-synthesis. A practical tool and its visualization of humans' ideas are introduced.

Uncovering the structures and maturity of the new service development research field through a bibliometric study (1984-2014)

2017 ◽  
Vol 28 (1) ◽  
pp. 182-223 ◽  
Author(s):  
Glauco H.S. Mendes ◽  
Maicon Gouvea Oliveira ◽  
Eduardo H. Gomide ◽  
José Flávio Diniz Nantes
Keyword(s):  
New Product Development ◽  
New Product ◽  
Research Field ◽  
Scientific Production ◽  
Intellectual Structure ◽  
Service Development ◽  
New Service Development ◽  
Content Type ◽  
The Social ◽  
Great Progress

Purpose The purpose of this paper is to develop a deeper understanding of the new service development (NSD) research field. It addresses its scientific production, social and intellectual structures, and maturity. Design/methodology/approach This study uses a bibliometric-based literature review. Quantitative and qualitative analyses are performed on a sample of 277 NSD articles (published from 1984 to 2014). These articles are organized into four periods to improve the analyses from an evolutionary perspective: Early Writings (1984-1995), Advancing of Literature (1996-2001), Progressive Literature (2002-2008), and Recent Works (2009-2014). Findings The scientific production in the NSD field has grown significantly over these four periods, and the entry of new authors has extended the social structure. However, collaboration networks seem disconnected from one another. Nonetheless, the intellectual structure has shown great progress, making NSD an independent area of research and discovery from the new product development domain, with its own foundations and expansions into new topics. Although the NSD research field has not yet reached maturity, it is consistently moving toward it. Originality/value This study delivers a multiperspective view of research on NSD using a mixed quantitative and qualitative approach. It provides new insights into the discussion of the field’s maturity and can be used as a roadmap for academics and practitioners who would like to understand the state of existing knowledge and are looking for research opportunities.

Social Media Intelligence for Business

2016 ◽  
Vol 6 (4) ◽  
pp. 19-44 ◽  
Author(s):  
Sérgio Maravilhas
Keyword(s):  
Decision Making ◽  
Social Media ◽  
New Product ◽  
Service Development ◽  
Decision Making Process ◽  
Quality Of Information ◽  
Work Sharing ◽  
Product Service ◽  
Social Media Intelligence

Social Media intelligence allow the knowledge of competitor's moves and the analysis of trends from the communications exchanged in the networks of individual consumers, making it easy for companies to develop solutions according to their clients and prospects desires. There are several characteristics that describe the quality of information that will allow the analysis of the value of the information used. Information is an important aid in the decision making process and must be of quality to improve its value. Marketing trends and competitive information is needed to clear decision-making about what products develop, for what customers, at what cost, through which distribution channels, reducing the uncertainty that a new product/service development always brings. Learning how to extract quality information, unbiased, valuable for business, from these social tools is the aim of this work, sharing with the interested parties some ways of using it for their profit and competitive sustainability.

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