scholarly journals Analysis of User Resistance Towards Adopting E-Office: A Case from A Governmental Organization

2021 ◽  
Author(s):  
Pandu Dwi Luhur Pambudi
Keyword(s):  
Information Technology ◽  
Technology Adoption ◽  
Business Process ◽  
Business Processes ◽  
Innovation Adoption ◽  
It Adoption ◽  
Governmental Organization ◽  
User Resistance ◽  
Governmental Organizations ◽  
It Innovation

The advancement in information technology is accelerating, affecting many industries. Government entities are one of the industries that have been affected. They adopt information technology (IT) to replace disorganized traditional business processes. This study observes that the IT innovation adoption in an organization will lead to some resistance. We bring a case of IT adoption to replace one part of a manual business process (letter management system) into a digitalized system called E-office in one of Indonesia’s governmental organizations. The adoption of IT causes some resistance within the organization, which motivates us to identify resistances before and during the adoption. We interview a team who oversees handling E-office implementation and discovered two types of resistances in technology adoption: delaying resistances and opposition resistances. Meanwhile, there are two types of behavioral resistances: reluctant compliance resistance and misguided application resistance. This research further provides details on the approaches used by the organization to mitigate resistances before and during the adoption of the E-office project's implementation.

scholarly journals Analysis of User Resistance Towards Adopting E-Office: A Case from A Governmental Organization

2021 ◽  
Vol 3 ◽  
pp. 1-7
Author(s):  
Pandu Dwi Luhur Pambudi
Keyword(s):  
Information Technology ◽  
Technology Adoption ◽  
Business Process ◽  
Business Processes ◽  
Innovation Adoption ◽  
It Adoption ◽  
Governmental Organization ◽  
User Resistance ◽  
Governmental Organizations ◽  
It Innovation

The advancement in information technology is accelerating, affecting many industries. Government entities are one of the industries that have been affected. They adopt information technology (IT) to replace disorganized traditional business processes. This study observes that the IT innovation adoption in an organization will lead to some resistance. We bring a case of IT adoption to replace one part of a manual business process (letter management system) into a digitalized system called E-office in one of Indonesia’s governmental organizations. The adoption of IT causes some resistance within the organization, which motivates us to identify resistances before and during the adoption. We interview a team who oversees handling E-office implementation and discovered two types of resistances in technology adoption: delaying resistances and opposition resistances. Meanwhile, there are two types of behavioral resistances: reluctant compliance resistance and misguided application resistance. This research further provides details on the approaches used by the organization to mitigate resistances before and during the adoption of the E-office project's implementation.

scholarly journals ESTABLISHING RELATIONSHIPS BETWEEN INNOVATION CHARACTERISTICS AND IT INNOVATION ADOPTION IN ORGANISATIONS: A META-ANALYSIS APPROACH

2014 ◽  
Vol 18 (01) ◽  
pp. 1450007 ◽  
Author(s):  
MUMTAZ ABDUL HAMEED ◽  
STEVE COUNSELL
Keyword(s):  
Information Technology ◽  
Meta Analysis ◽  
Innovation Adoption ◽  
Past Research ◽  
Relative Advantage ◽  
It Adoption ◽  
Key Factors ◽  
Innovation Characteristics ◽  
It Innovation ◽  
Innovation Type

This paper presents the findings of a meta-analysis of innovation characteristics that influence the adoption of information technology (IT) in organisations. Past studies that examine the determinants of IT innovation adoption have produced inconsistent and contradictory results and deducing a definitive set of attributes for innovation adoption has become impractical. The study has aggregated findings of past research on IT adoption using meta-analysis to identify key factors in terms of innovation or technology that influences adoption of IT in organisation. Six innovation characteristics most commonly examined by researchers have been analysed. The results of this meta-analysis confirm that relative advantage, compatibility, cost, observability and trialability are strong determinants of IT innovation adoption. However, the study found no association between complexity and IT innovation adoption. The effect of stage of innovation, type of innovation, type of organisation and size of organisation as four moderating conditions has also been examined.

scholarly journals IPTEKS PENERAPAN DAN MANFAAT TEKNOLOGI INFORMASI TERHADAP PROSES BISNIS PERBANKAN PADA PT. BANK RAKYAT INDONESIA (PERSERO) TBK. KANTOR CABANG MANADO

2018 ◽  
Vol 2 (02) ◽  
Author(s):  
Valencia Matthew Anis ◽  
Steven J. Tangkuman
Keyword(s):  
Information Technology ◽  
Information System ◽  
Business Process ◽  
Success Factors ◽  
Business Processes ◽  
Company Performance ◽  
Business World ◽  
Business Information ◽  
Banking Business ◽  
Branch Office

The use of information technology plays an important role in the company's business processes. One of the success factors of company performance is the optimal use or application of information technology. Especially in banking business process activities, the use of information technology is one of the weapons in competition in the banking business world. In this article Bank BRI, which is one of the largest banking companies in Indonesia, also relies on information technology in the continuity of its business processes. In this article, we will discuss about the application of the Bank BRI Manado branch office’s Information Technology and its benefits in the continuity of banking business processes. In this case the BRI bank Manado branch office uses a variety of information systems in the banking business processes that will be explained in this article.Keywords : Business Processes, Information Technology, Banking business, Information System, Bank

User Resistance to Health Information Technology

2019 ◽  
pp. 276-287
Author(s):  
Madison N. Ngafeeson
Keyword(s):  
Information Technology ◽  
Healthcare Costs ◽  
Full Range ◽  
Simple Explanation ◽  
It Adoption ◽  
Health It ◽  
User Resistance ◽  
It Implementation ◽  
Great Step

The use of information technology (IT) in healthcare to improve outcomes is now a global phenomenon. If effectively implemented and efficiently leveraged, these technologies will greatly lower healthcare costs, improve safety, and elevate the quality of health. Nevertheless, health IT implementation and adoption continues to meet challenges. Reports show that physicians, nurses, and other healthcare professionals continue to resist health IT. Researchers have proposed models to explain this notion, and till date, there still is a lack of an overarching paradigm to view the concept. Resistance is a complex phenomenon that defies simple explanation and analysis. It requires well-accepted theories or paradigms encompassing the full range of variables associated with it. Understanding and mitigating user resistance is a great step toward improving sector-wide adoption. In this chapter, the authors survey extant theories of resistance and provide a paradigmatic lens for leveraging this knowledge to practical solutions in health IT adoption.

Business Process Reuse and Standardization with P2P Technologies

2010 ◽  
pp. 516-529 ◽  
Author(s):  
José A. Rodrigues Nt ◽  
Jano Moreira de Souza ◽  
Geraldo Zimbrão ◽  
Geraldo Xexéo ◽  
Mutaleci Miranda
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Human Factor ◽  
Peer To Peer ◽  
Integrated System ◽  
Process Models ◽  
Cultural Changes

Business Process Management (BPM) brings together the idea of effectively managing organizations and properly using Information Technology to fulfill organizations’ needs. For this purpose, BPM systems are largely used nowadays. However, most process models are started from scratch, not having reuse promoted. Sometimes, large enterprises have the same business process implemented in a variety of ways due to differences in their departmental cultures or environments, even when using a unique integrated system. Additionally, although technology plays an important role in actually improving organizations, the human factor is still fundamental, since any improvement attempt goes through cultural changes. In this chapter, a peer-to-peer (P2P) tool is proposed as a way to cooperatively develop business processes models, minimizing the time needed to develop such models, reducing the differences among similar processes conducted in distinct organizational units, enhancing the quality of models, promoting reuse, and distributing knowledge.

scholarly journals INFORMATION SUPPORT FOR ENTERPRISE BUSINESS PROCESS DEVELOPMENT MANAGEMENT

Management ◽  
2018 ◽  
Vol 27 (1) ◽  
pp. 100-110
Author(s):  
Olena O. YERSHOVA
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Support System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Development ◽  
Information Support ◽  
Management Mechanism ◽  
Development Management

Introduction. Contemporary market realia urge companies towards a transition from functional to process-based management, with processes as the key object of control. Effective business process management enables organizations to reduce costs and increase profitability. In case the management vector is shifted towards a company’s business process development, that involves constant monitoring and optimization, it will also contribute to gaining long-term sustainable competitive advantage. Since modern business environment is intrinsically inseparable from scientific information and intellectual attainments and their implementation results (information technology), management of business process development must be supplemented by powerful information support.The research objective is to provide deeper insights into conceptual framework and structural components of the information support system to facilitate enterprise business process development management as well as to identify the key factors to be considered when designing information software.Research methods. The following methods were used within the current study: comparison, systematic approach, analysis, modeling, synthesis and analytical framework.Findings. Modern approaches to building information support framework for an enterprise as a whole. The importance to provide a description of business processes is argued to design an effective information support system for business processes and their development management mechanism. An author’s original model of information support structure for business process management has been suggested.Conclusions. Complete and accurate information support for business processes is critical to ensure their effective operation. The information support for ensuring business process development management mechanism encompasses the formation and subsequent functioning of the overall system which includes information resources, information technology, software, and corresponding personnel, with following up further division by information support subsystems for providing in-depth analysis and ease of convenience, i.e. the information platform of the of business process development management mechanism.

scholarly journals IT Governance Audit with COBIT 5 Framework on DSS Domain

2018 ◽  
pp. 279-286
Author(s):  
Vernando Jarsa ◽  
Kevin Christianto
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Processes ◽  
Repair Process ◽  
Assessment Method ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 1 ◽  
Process Controls ◽  
Capability Level

Information technology in organizations plays an important role for the continuity of their current business processes. Almost every organization already has information technology and dependence on their information technology. With the existence of information technology, it can help business process in the organization runs smoothly, and according to desired by every organization. But not infrequently the information technology that has been operating has problems that are very annoying and hinder the business process of the organization. Problems that exist in this company is at the time of maintenance and custom or repair process undertaken by the company. With the existence of the problem, the writer wanted to audit the existing governance in companies that have problems regarding aspects of information technology delivery. The author uses the COBIT 5 framework on the DSS domain (Deliver, Service, and Support) and focuses on the sub domains of DSS01 Manage Operations, DSS02 Manage Service Requests and Incidents, DSS03 Manage Problems, and DSS06 Manage Business Process Controls. The assessment method used is a capability model consisting of five capability levels. Based on the audit of information technology governance conducted by researchers using COBIT 5, then the conclusion of this study is the average capability level of the overall process obtained most of the process has reached level 1 performed process.

BUSINESS PROCESSES RE-ENGINEERING AS A METHOD FOR INCREASING THE ECONOMIC EFFICIENCY OF THE ORGANIZATION AT THE MODERN STAGE OF DEVELOPMENT

2020 ◽  
Author(s):  
Александр Александрович Кравец
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Strategic Management ◽  
Business Process ◽  
Economic Efficiency ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Management Tool ◽  
Process Reengineering ◽  
Stage Of Development

Многие компании в современных условиях рынка пытаются усовершенствовать свой бизнес с помощью информационных технологий, благодаря этому, организации могут не только улучшить свои экономические результаты, но и повысить общий уровень конкурентоспособности предприятия. Но инвестирование в информационные системы порой бывает рискованным, так как у каждого предприятия свои уникальные функции и задачи. В данной статье рассмотрен инструмент стратегического менеджмента - реинжиниринг бизнес процессов (РБП), как один из перспективных инструментов по оптимизации работы организации. Many companies in modern market conditions are trying to improve their business with the help of information technology, thanks to this, organizations can not only improve their economic results, but also increase the overall level of enterprise competitiveness. However investing in information systems is sometimes risky, as each company has its own unique functions and tasks. This article discusses the strategic management tool - business process reengineering (BPO), as one of the promising tools for optimizing the organization's.

Business Process Reuse and Standardization with P2P Technologies

2010 ◽  
pp. 518-531
Author(s):  
José A. Rodrigues Nt ◽  
Jano Moreira de Souza ◽  
Geraldo Zimbrão ◽  
Geraldo Xexéo ◽  
Mutaleci Miranda
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Human Factor ◽  
Peer To Peer ◽  
Integrated System ◽  
Process Models ◽  
Cultural Changes

Business Process Management (BPM) brings together the idea of effectively managing organizations and properly using Information Technology to fulfill organizations’ needs. For this purpose, BPM systems are largely used nowadays. However, most process models are started from scratch, not having reuse promoted. Sometimes, large enterprises have the same business process implemented in a variety of ways due to differences in their departmental cultures or environments, even when using a unique integrated system. Additionally, although technology plays an important role in actually improving organizations, the human factor is still fundamental, since any improvement attempt goes through cultural changes. In this chapter, a peer-to-peer (P2P) tool is proposed as a way to cooperatively develop business processes models, minimizing the time needed to develop such models, reducing the differences among similar processes conducted in distinct organizational units, enhancing the quality of models, promoting reuse, and distributing knowledge.

Business Process Simulation in Academia

2013 ◽  
pp. 155-169
Author(s):  
Y. Callero ◽  
M. Aguilar ◽  
V. Muñoz
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Process Simulation ◽  
Process Management ◽  
Business Processes ◽  
Continuous Process ◽  
Natural Extension ◽  
Society Business ◽  
Technical Systems ◽  
Human Actors

In light of the proliferation of information technology in every area of society/business, its adoption by academia seems like a natural extension of this trend. What the authors find, however, is that few examples exist of the use of Business Process Management to improve processes in academia. This chapter presents simulations as a necessary mechanism for understanding and overseeing organizations as they undergo a continuous process of change. Enterprises, their organization, business processes, and supporting information technology must be understood as socio-technical systems that consist of people (human actors) and technical subsystems and their complicated relationships. In designing, redesigning, and improving such systems, modeling and simulation methods are not only relevant, but essential.

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