Critical Success Factors in the Development of Strategic Information Systems in Indian Public Sector Organizations: An Inter Organizational Analysis
A rapidly changing business environment requires firms to develop information systems that are more flexible, responsive, integrative and information rich. At the same time, it is also important to align the information systems with their core businesses processes. Review of literature of this study indicated the clear gaps existing in the development of Strategic Information Systems in general and particular in the Public Sector Undertakings (PSU's) in India. Thus this study has been undertaken in Indian PSU’. Data has been collected from 164 managers who were working at the different levels of management, Five critical success factors namely Corporate Planning; Regular Upkeep of the Machinery; Fire & Safety Audits; Quality Control; Quality Assurance have been found as Critical Success factors for the selected organizations. in particular and the other organizations in general. Based on the findings of the study it is recommended that the organizations must take care of these critical success factors so as to develop SIS which are successful information system and thus enable the organization to get a sustainable competitive advantage.