scholarly journals Public sector wage reforms in the light of equity principles

2020 ◽  
Vol 9 (1) ◽  
pp. 37-50
Author(s):  
Benjamin Yaw Tachie ◽  
Harriet M. D. Potakey
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Theoretical Approach ◽  
Equity Theory ◽  
Equity Issues ◽  
The Public ◽  
Documentary Analysis ◽  
Expected Outcome ◽  
Set Up ◽  
Equity Principles

Since 1967 seven committees and commissions have been set up to review disparities, distortions and anomalies inherent in the pay policy and wages in the public sector in Ghana. The introduction of the Single Spine Pay Policy in the year 2010 was meant to address these anomalies but has been bedevilled with several unrests at the labour front. This has manifested itself in various ways such as strike actions, protests, petitions, legal actions, and appeals to the Labour Commission and other stakeholders. Several attempts at resolving these agitations since independence have not yielded the expected outcome which would have led to a more stable labour front. The literature on the various pay reforms in Ghana has not addressed the equity issues inherent in them. The aim of this article therefore, is to review the pay policies, in the light of equity principles and propose solutions to minimise the labour unrest associated with public sector wage reforms. The article uses Adams Equity theory of motivation to explain the frequency of labour unrest in Ghana and proposes the application of the tenets of equity theory as a solution. We use documentary analysis to examine the various reforms and propose a theoretical approach to resolve the canker within and among the labour groups. We conclude this article by arguing that the frequent labour unrest within the public service in Ghana is mainly as a result of perceived inequity in the implementations of the public sector wage reforms.

scholarly journals Collaborative Service Innovation: A Quantitative Analysis of Innovation Networks in a Multisectoral Setting

Mathematics ◽  
2021 ◽  
Vol 9 (11) ◽  
pp. 1270
Author(s):  
Alberto Peralta ◽  
Luis Rubalcaba
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Structural Equation ◽  
Service Innovation ◽  
Original Data ◽  
Innovation Networks ◽  
The Public ◽  
Structural Variables ◽  
Set Up ◽  
Promising Line

Partial least squares structural equation modelling has proven very valuable to study the unexplored and complex public service innovation networks (PSINs) in the public sector, from a socio-economic stance. Web have modelled PSINs’ three structural variables—Social, Actors, and Functioning mode—using a sample of original data (n = 233). Our PSINs’ model confirms them as instruments that produce public service innovation—involving technological and nontechnological characteristics. Additionally, we set-up a novel and potentially fruitful methodology to study the intricate formation and impact of complex socio-economical structures that connect innovation and public services. Hence, our research supports a better and extended use of PSINs as a tool for policy and service co-design and co-implementation. And we open a promising line of studies involving multi-actor collaboration in the public sector.

scholarly journals Impoliteness – a challenge to interpreters’ professionalism

2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Tatjana R. Felberg
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Pilot Project ◽  
The Other ◽  
Service Employees ◽  
The Public ◽  
Work Related ◽  
Hurt Feelings ◽  
Set Up ◽  
And Function

This article examines interpreters’ perceptions of impoliteness in interpreter-mediated interactions in public sector settings in Norway. The analysis is based on a survey conducted in June 2014, involving 28 interpreters from/to Bosnian/Croatian/ Montenegrin/Serbian and Norwegian. The analytical method is based on the theory of impoliteness and the rapport management model. The study has a discursive, data-driven and bottom-up approach.The study is motivated by challenges described by interpreting students who already work as interpreters in the public sector in Norway. These students repeatedly reported to their teachers two types of challenges with “impoliteness”. The first challenge concerns their own experiences with impoliteness from public service users, public service employees, or both. The other type of challenge concerns the very act of interpreting impoliteness. Even though the Guidelines for best practices in interpreting, which define the interpreter’s role and function, address these issues indirectly, interpreters express a need for more specific knowledge and guidance. As no research has been conducted on impoliteness in interpreter-mediated dialogues in the public sector in Norway, a pilot project was set up in order to describe and analyze the phenomenon, as seen from interpreters’ points of view. This article concentrates on the following research questions: How widespread is impoliteness in interpreter-mediated interaction in public sector settings, according to interpreters?, How do interpreters define and exemplify impoliteness? and What strategies do interpreters use for interpreting impoliteness?The findings suggest that impoliteness in the public sector is more widespread than the author expected. The notion of “conflictive talk” playing a central role in various discourses is supported by interpreters’ examples of impoliteness in interpreter-mediated encounters. Interpreters’ examples indicate that impoliteness may create ambiguity on different levels and that being able to cope with it is crucial for doing a good job as an interpreter. Impoliteness is more than swearwords. It is context dependent – whether something is impolite depends on a participant’s evaluation of the situation. Impoliteness is experienced in a number of ways, and the consequences for interpreters of not managing impoliteness range from hurt feelings to a halt in communication. Interpreters use different interpreting strategies while interpreting impoliteness – from interpreting what is being said, to reporting that impolite language is being uttered, to ignoring impoliteness altogether. These strategies can have a direct influence on the outcome of interpreter-mediated institutional dialogues. Insight into interpreters’ as well as the other communication participants’ concerns leads to the next step: developing and systemizing strategies that can help them cope better with these work-related challenges. 

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Research from China finds no significant difference in impact of public service motivation (PSM) in public and private sectors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Employee Performance ◽  
Intention To Leave ◽  
Public And Private ◽  
Content Type ◽  
The Public ◽  
Significant Difference ◽  
Set Up ◽  
The Impact

Purpose The authors assumed PSM would be higher in the public sector, but they set up a trial to find out if this was the case. Design/methodology/approach To test their theories, the authors conducted two independent surveys. The first consisted of 220 usable responses from public sector employees in Changsha, China. The second survey involved 260 usable responses from private sector employees taking an MBA course at a university in the Changsha district. A questionnaire was used to assess attitudes. Findings The results found no significant difference between the impact of public sector motivation (PSM) on employee performance across the public and private sectors. The data showed that PSM had a significant impact on self-reported employee performance, but the relationship did not differ much between sectors. Meanwhile, it was in the private sector that PSM had the greatest impact on intention to leave. Originality/value The authors said the research project was one of the first to test if the concept of PSM operated in the same way across sectors. It also contributed, they said, to the ongoing debate about PSM in China.

scholarly journals Transformational leadership in the South African public service after the April 2009 national elections

2012 ◽  
Vol 10 (3) ◽  
Author(s):  
Manasseh M. Mokgolo ◽  
Patricia Mokgolo ◽  
Mike Modiba
Keyword(s):  
Transformational Leadership ◽  
Public Sector ◽  
Job Performance ◽  
Public Service ◽  
Critical Issue ◽  
Measuring Instruments ◽  
Full Time ◽  
National Elections ◽  
The Public ◽  
Unstable Environment

Orientation: The implementation of transformational leadership in public services after national elections has been well recorded in other parts of the world. However, this is not the case in South Africa. Research purpose: The purpose of the study is to determine whether transformational leadership has a beneficial relationship with subordinate leadership acceptance, job performance and job satisfaction.Motivation for the study: Leadership is a critical issue that the public sector needs to address in order to survive and succeed in today’s unstable environment. According to Groenewald and Ashfield (2008), transformational leadership could reduce the effects of uncertainty and change that comes with new leaders and help employees to achieve their objectives.Research design, approach and method: The sample comprised 1050 full-time employees in the public sector based in head offices. The measuring instruments included the Multifactor Leadership Questionnaire (MLQ), the Leadership Acceptance Scale (LAS), the Job Satisfaction Survey (JSS) and the Job Performance Survey (JPS).Main findings: Transformational leadership had a positive correlation with subordinate leadership acceptance, performance and job satisfaction.Practical/managerial implications: Managers can train public sector leaders to be transformational leaders because of the adverse effect lack of transformation can have on employees’ attitudes in areas like satisfaction, performance and commitment.Contribution/value-add: This study makes an important contribution to our understanding of transformational leadership processes and to how the public service can improve its practices in order to render quality service to South Africans.

scholarly journals Rembug Pelayanan Publik (RPM) Sebagai Aktualisasi Pelayanan Publik Berlandaskan Demokrasi Pancasila

2016 ◽  
Vol 12 (2) ◽  
pp. 284
Author(s):  
Nuriyanto Nuriyanto
Keyword(s):  
Public Service ◽  
Public Services ◽  
Monitoring And Evaluation ◽  
The Public ◽  
Services Delivery ◽  
Starting Point ◽  
Public Bureaucracy ◽  
Human Quality ◽  
Set Up

Dynamic development of society, they want the public bureaucracy to be able  to provide the public services more professional, effective, simple, transparent, open, timely, responsive and adaptive. With excellent public service, to build a human quality in the sense  of  increasing  the  capacity  of  individuals  and  communities  to determine actively its own future. Actualization of democratic precepts in the public services delivery in Indonesia starting point on the importance of community participation ranging from formulating criteria for the services, how the delivery   of the services, arranging each engagement, public complaints mechanism set up   by the monitoring and evaluation of the implementation of the public services in order to co-together build a commitment to create quality of the public services. It’s all been contained in the Law 25 of 2009 on Public Services, certainly it has been based on the precepts of the democracy of Pancasila. Rembug of the public services as an actualization of the public services based on the democracy of Pancasila.

Sign in / Sign up

Export Citation Format

Share Document