scholarly journals Collaborative Service Innovation: A Quantitative Analysis of Innovation Networks in a Multisectoral Setting

Mathematics ◽  
2021 ◽  
Vol 9 (11) ◽  
pp. 1270
Author(s):  
Alberto Peralta ◽  
Luis Rubalcaba
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Structural Equation ◽  
Service Innovation ◽  
Original Data ◽  
Innovation Networks ◽  
The Public ◽  
Structural Variables ◽  
Set Up ◽  
Promising Line

Partial least squares structural equation modelling has proven very valuable to study the unexplored and complex public service innovation networks (PSINs) in the public sector, from a socio-economic stance. Web have modelled PSINs’ three structural variables—Social, Actors, and Functioning mode—using a sample of original data (n = 233). Our PSINs’ model confirms them as instruments that produce public service innovation—involving technological and nontechnological characteristics. Additionally, we set-up a novel and potentially fruitful methodology to study the intricate formation and impact of complex socio-economical structures that connect innovation and public services. Hence, our research supports a better and extended use of PSINs as a tool for policy and service co-design and co-implementation. And we open a promising line of studies involving multi-actor collaboration in the public sector.

scholarly journals Public sector wage reforms in the light of equity principles

2020 ◽  
Vol 9 (1) ◽  
pp. 37-50
Author(s):  
Benjamin Yaw Tachie ◽  
Harriet M. D. Potakey
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Theoretical Approach ◽  
Equity Theory ◽  
Equity Issues ◽  
The Public ◽  
Documentary Analysis ◽  
Expected Outcome ◽  
Set Up ◽  
Equity Principles

Since 1967 seven committees and commissions have been set up to review disparities, distortions and anomalies inherent in the pay policy and wages in the public sector in Ghana. The introduction of the Single Spine Pay Policy in the year 2010 was meant to address these anomalies but has been bedevilled with several unrests at the labour front. This has manifested itself in various ways such as strike actions, protests, petitions, legal actions, and appeals to the Labour Commission and other stakeholders. Several attempts at resolving these agitations since independence have not yielded the expected outcome which would have led to a more stable labour front. The literature on the various pay reforms in Ghana has not addressed the equity issues inherent in them. The aim of this article therefore, is to review the pay policies, in the light of equity principles and propose solutions to minimise the labour unrest associated with public sector wage reforms. The article uses Adams Equity theory of motivation to explain the frequency of labour unrest in Ghana and proposes the application of the tenets of equity theory as a solution. We use documentary analysis to examine the various reforms and propose a theoretical approach to resolve the canker within and among the labour groups. We conclude this article by arguing that the frequent labour unrest within the public service in Ghana is mainly as a result of perceived inequity in the implementations of the public sector wage reforms.

scholarly journals Understandings of Social Innovation within the Danish Public Sector: A Literature Review

2021 ◽  
Vol 11 (2) ◽  
pp. 49
Author(s):  
Ada Scupola ◽  
Lars Fuglsang ◽  
Faiz Gallouj ◽  
Anne Vorre Hansen
Keyword(s):  
Civil Society ◽  
Public Sector ◽  
Public Service ◽  
Social Innovation ◽  
Service Innovation ◽  
Welfare States ◽  
Innovation Networks ◽  
Social Entrepreneurs ◽  
Dependent Relationship ◽  
Theoretical Perspectives

Social innovation is an emerging theme within innovation theory, and so is the concept of public service innovation networks for social innovation (PSINSIs). The purpose of this article is to explore how social innovation in Danish public services is conceptualised and enacted through the lenses of public service innovation networks for social innovation. To do this, a thorough integrative review of the literature dealing with the Danish context is conducted. The Danish context is interesting in order to investigate these network arrangements, firstly because they are not well understood in the context of the Nordic welfare states, which Denmark is part of, and then because municipalities and civil society have historically had a mutually dependent relationship in Denmark. The article highlights that social innovation is framed in several ways in the Danish public sector. In particular, the results show that the literature can be grouped according to four themes: (1) samskabelse (co-creation), (2) collaboration with civil society, (3) social entrepreneurs and social innovation and (4) public–private innovation partnerships. Moreover, the article presents and discusses a number of Danish empirical projects that may be understood through the lens of the PSINSI framework. Hence, the paper contributes with new theoretical perspectives, in addition to contributing to practice.

Does the Public Service Motivation Model Hold in the Caribbean?

2021 ◽  
pp. 0734371X2199604
Author(s):  
Charlene M. L. Roach ◽  
Meghna Sabharwal ◽  
Romeo Abraham ◽  
Wayne Charles-Soverall
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Cultural Context ◽  
Structural Equation ◽  
Turnover Intentions ◽  
Negative Relationship ◽  
Public Service Motivation ◽  
Equation Modeling ◽  
The Public ◽  
Positive Effects

Researchers in public administration for the past few decades are interested in exploring how public service motivation (PSM) influences turnover intentions. This study puts the theory of PSM to test in a different cultural context and explores the relationship between PSM and leadership on turnover intentions via person-organization fit (P-O fit) in public sector employees from Trinidad and Tobago and Barbados. Results of structural equation modeling indicate a significant negative relationship between senior leadership and turnover intentions, but a positive and significant relationship between PSM and turnover intentions. The positive effects of PSM on turnover are different from the Western models of motivation in the public sector. Results also show a partial mediation of PSM and turnover intentions via P-O fit. This research highlights the need for studying leadership, motivation, and turnover by utilizing a cultural and value lens to examine and understand employee behaviors in public organizations outside of North America.

Public service motivation and job satisfaction, organizational citizenship behavior

2012 ◽  
Vol 6 (2) ◽  
pp. 330-340 ◽  
Author(s):  
Xiaogang Cun
Keyword(s):  
Job Satisfaction ◽  
Public Sector ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Public Service Motivation ◽  
Citizenship Behavior ◽  
Content Type ◽  
The Public

PurposeThe purpose of this paper is to examine the cause‐effect chain between public services motivation (PSM) and consequences variables, which include organizational citizenship behaviour (OCB) and job satisfaction (JS) of employees in the public sector of Guangzhou. Another purpose of the paper is to discuss the structure of behavior under the Chinese public sector's traditional culture, from the perspective of integration of three different mechanisms of behavior (ration, norm and affective).Design/methodology/approachThe paper modified the PSM questionnaire, based on Perry's PSM scale, according to Chinese cultural customs. The data of public service motivation, job satisfaction and organizational citizenship behavior were collected by randomly sampling from the employees in the public sector of Guangzhou. Results were obtained through structural equation modelling for the examination of multiple relationships between PSM and its dimensions, and the consequences; and ANOVA for testing the difference between groups.FindingsIt was found that there are significant differences between groups in the PSM level and correlations exist between PSM, and JS, OCB.Originality/valueThis paper contributes to the literature regarding PSM by examining the relationship between the dimensions of PSM and the consequence variables of OCB and JS against a Chinese cultural background. The paper presents the findings as a model to show the dynamics in these relationships. The integration of three different mechanisms of behavior is novel in the field of human resource management (HRM). The paper not only contributes to the further development of the field, but also implies healthier and more sustainable practices in public HRM.

scholarly journals Impoliteness – a challenge to interpreters’ professionalism

2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Tatjana R. Felberg
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Pilot Project ◽  
The Other ◽  
Service Employees ◽  
The Public ◽  
Work Related ◽  
Hurt Feelings ◽  
Set Up ◽  
And Function

This article examines interpreters’ perceptions of impoliteness in interpreter-mediated interactions in public sector settings in Norway. The analysis is based on a survey conducted in June 2014, involving 28 interpreters from/to Bosnian/Croatian/ Montenegrin/Serbian and Norwegian. The analytical method is based on the theory of impoliteness and the rapport management model. The study has a discursive, data-driven and bottom-up approach.The study is motivated by challenges described by interpreting students who already work as interpreters in the public sector in Norway. These students repeatedly reported to their teachers two types of challenges with “impoliteness”. The first challenge concerns their own experiences with impoliteness from public service users, public service employees, or both. The other type of challenge concerns the very act of interpreting impoliteness. Even though the Guidelines for best practices in interpreting, which define the interpreter’s role and function, address these issues indirectly, interpreters express a need for more specific knowledge and guidance. As no research has been conducted on impoliteness in interpreter-mediated dialogues in the public sector in Norway, a pilot project was set up in order to describe and analyze the phenomenon, as seen from interpreters’ points of view. This article concentrates on the following research questions: How widespread is impoliteness in interpreter-mediated interaction in public sector settings, according to interpreters?, How do interpreters define and exemplify impoliteness? and What strategies do interpreters use for interpreting impoliteness?The findings suggest that impoliteness in the public sector is more widespread than the author expected. The notion of “conflictive talk” playing a central role in various discourses is supported by interpreters’ examples of impoliteness in interpreter-mediated encounters. Interpreters’ examples indicate that impoliteness may create ambiguity on different levels and that being able to cope with it is crucial for doing a good job as an interpreter. Impoliteness is more than swearwords. It is context dependent – whether something is impolite depends on a participant’s evaluation of the situation. Impoliteness is experienced in a number of ways, and the consequences for interpreters of not managing impoliteness range from hurt feelings to a halt in communication. Interpreters use different interpreting strategies while interpreting impoliteness – from interpreting what is being said, to reporting that impolite language is being uttered, to ignoring impoliteness altogether. These strategies can have a direct influence on the outcome of interpreter-mediated institutional dialogues. Insight into interpreters’ as well as the other communication participants’ concerns leads to the next step: developing and systemizing strategies that can help them cope better with these work-related challenges. 

scholarly journals Intellectual Capital and Sustainable Economic Performance in the Public Sector: The Context of the New Public Management in Malaysia

2021 ◽  
Vol 13 (14) ◽  
pp. 7885
Author(s):  
Kardina Kamaruddin ◽  
Indra Abeysekera
Keyword(s):  
Public Sector ◽  
Intellectual Capital ◽  
Economic Performance ◽  
Public Management ◽  
Structural Equation ◽  
New Public Management ◽  
The Public ◽  
New Public ◽  
Operational Variables ◽  
Construct Dimensions

The New Public Management allows us to reflect upon whether intellectual capital helps public sector organisations meet their performance benchmarks. Sustainable economic performance gains importance from the public sector’s service ideal. Although there have been empirical endeavours using intellectual capital as operational variables, this study examines the theoretically informed relationship between the intellectual capital construct and its construct dimensions and the sustainable economic performance construct and its construct dimensions. The decision-making inputs of senior officials in the Malaysian public sector are vital for evaluating the relationship, as these officials are the individual strategists of the collective organisational strategy. The study conducted a survey that received 1092 usable responses and analysed them using the structural equation modelling research method. The findings showed a robust theoretical relationship between intellectual capital and sustainable economic performance. Furthermore, the study identified intellectual capital items that play a vital role in supporting public sector sustainable economic performance in Malaysia under New Public Management. The findings provide useful knowledge for public sector officials and policymakers, and for further research.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

Sign in / Sign up

Export Citation Format

Share Document