scholarly journals Atitudes Diferenciais de Atendimento do Profissional de Secretariado: uma Revisão Sistemática da Literatura

2021 ◽  
Vol 20 (4) ◽  
pp. 19-34
Author(s):  
Tanandra Ludimila da Gama Lima ◽  
Stella Maria Carvalho de Melo
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Quality Care ◽  
Quality Service ◽  
Work Spaces ◽  
Excellent Service ◽  
A Company

Não existe propaganda melhor para uma empresa do que ter clientes satisfeitos. Diante do contexto, percebe-se que o atendimento com qualidade é uma ferramenta de suma importância para ser colocada em discussão nas pautas administrativas, e conforme uma boa execução, impactará a atuação dos profissionais. Em razão disso, o tema em questão busca sua adequabilidade nas convivências e nos espaços de trabalho onde o profissional de secretariado exerce suas atividades. Neste contexto, o presente artigo teve como problemática as atitudes diferenciais que podem levar a um atendimento de excelência do secretário. Para tanto, o seu objetivo geral foi identificar, a partir de uma Revisão Sistemática da Literatura – RSL, as atitudes que levam a um atendimento de excelência, analisando as práticas secretariais como medidas de atuação e relação com o cliente. Assim, percebeu-se que o profissional de secretariado executivo deve estar constantemente se aprimorando e demanda várias competências, e um atendimento de qualidade é o desejo de qualquer organização bem-sucedida.   ABSTRACT There is no better advertisement for a company than having satisfied customers. Given the context, it is clear that quality care is an extremely important tool to be discussed in administrative agendas, and according to a good execution, it will impact the professionals' performance. As a result, the theme in question seeks its suitability in the coexistence and work spaces where the secretarial professional performs their activities. In this context, this article had as problematic the differential attitudes that can lead to an excellent service from the secretary. Therefore, its general objective was to identify, from a Systematic Literature Review – RSL, the attitudes that lead to an excellent service, analyzing the secretarial practices as measures of action and relationship with the client. Thus, it was realized that the executive secretariat professional must be constantly improving and demand several skills, and quality service is the desire of any successful organization.  

scholarly journals GAYA KEPEMIMPINAN TRANSFORMASIOAN

2019 ◽  
Author(s):  
zilviwahyana ◽  
hanif al kadri
Keyword(s):  
Transformational Leadership ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Employee Performance ◽  
Factors Influencing ◽  
New Information ◽  
And Performance ◽  
The Relationship ◽  
A Company

ABSTRAK This article aims to explain the notion of transformational leadership, factors influencing transformational leadership and the relationship between transformational leadership and performance. The methodology used in this article is Systematic Literature Review (SLR). Researchers look for relevant theories, conclude, analyze and researchers create new information based on existing theories. The results of this article are based on the analysis of researchers that there is a relationship between transformational leadership and employee performance in a company

scholarly journals Procurement process and financial performance: a systematic literature review

2021 ◽  
Vol 16 (03) ◽  
pp. 69-98
Author(s):  
Mônica Georgino ◽  
Rosane Lucia Chicarelli Alcantara ◽  
Andrei Aparecido de Albuquerque
Keyword(s):  
Literature Review ◽  
Financial Performance ◽  
Systematic Literature Review ◽  
Cost Reduction ◽  
Design Methodology ◽  
Financial Indicators ◽  
Supplier Relationship Management ◽  
Procurement Process ◽  
Shared Information ◽  
A Company

Purpose – The aim of this study was to identify the elements and practices under the responsibility of the Procurement process that can influence the financial performance of a company. Design/methodology/approach - A Systematic Literature Review (SLR) was conducted to identify the elements and practices from the Procurement process and financial indicators. Findings - Twelve elements were identified (focusing on: Information technology and shared information and communications) and eight practices in the procurement process (focusing on: supplier relationship management and cost reduction), which contributes to the company's financial performance, mainly on the Profit and ROI financial indicators. Originality/value - This study presents an overview, a consolidated view of the literature on the current relationship between the procurement process and financial performance. Keywords – Procurement. Financial Performance. Systematic Literature Review. Elements. Practices.

scholarly journals GAYA KEPEMIMPINAN TRANSFORMASIOAN

2019 ◽  
Author(s):  
puti reno nilam zahara ◽  
hanif al kadri
Keyword(s):  
Transformational Leadership ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Employee Performance ◽  
Factors Influencing ◽  
New Information ◽  
And Performance ◽  
The Relationship ◽  
A Company

ABSTRAK This article aims to explain the notion of transformational leadership, factors influencing transformational leadership and the relationship between transformational leadership and performance. The methodology used in this article is Systematic Literature Review (SLR). Researchers look for relevant theories, conclude, analyze and researchers create new information based on existing theories. The results of this article are based on the analysis of researchers that there is a relationship between transformational leadership and employee performance in a company

scholarly journals The Influence of Marketing Ethics and Consumer Ethics on Consumer Behaviour and Decisions Before and During COVID-19 Pandemic: A Literacy Study

2021 ◽  
pp. 74-80
Author(s):  
Sahri Prayitno ◽  
Setyo Riyanto ◽  
Luthfita Ayu Diarta
Keyword(s):  
Consumer Behavior ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Customer Loyalty ◽  
Consumer Behaviour ◽  
Consumer Ethics ◽  
Marketing Ethics ◽  
Product Choices ◽  
And Behavior ◽  
A Company

One of the focuses of marketing in a company is how to achieve customer loyalty. That is reflected in how companies maintain brands, consumers, and product-consumer relationships. In some cases, companies focus solely on profit, resulting in the company losing its reputation. There is an opinion that consumers demand ethics and responsibility from companies to stakeholders, in this case, consumers. Consumers in this position can provide feedback regarding the company's marketing ethics. During the COVID-19 Pandemic, consumers are also more vigilant and careful in choosing products. So, with the COVID-19 Pandemic conditions like this, it is necessary to study whether consumer ethics in determining product choices and behavior towards products will be affected and whether a company's marketing ethics also influence product determination and consumer behavior towards products. This article aims to examine whether marketing ethics and consumer ethics influence consumer behavior and decisions to buy a product or interact further with the product, especially in the current era of the COVID 19 Pandemic. And the method used for this article is a systematic literature review. From this research, it is concluded that marketing and consumer ethics have a role in influencing consumers to choose to buy products and the responses given after making a purchase or through transaction experience with a company. And consumer behavior and decisions are very dependent on how ethical the company is in marketing its products both before and during the COVID-19 Pandemic

scholarly journals Weno Aulia Tri Putra 18002079 TRANSFORMASI KEPEMIMPINAN

2019 ◽  
Author(s):  
weno aulia tri putra ◽  
hanif al kadri
Keyword(s):  
Transformational Leadership ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Employee Performance ◽  
Factors Influencing ◽  
New Information ◽  
And Performance ◽  
The Relationship ◽  
A Company

The purpose of article is to explain the reader about transformational leadership, factors influencing transformational leadership and the relationship between transformational leadership and performance. The methodology used in this article is Systematic Literature Review (SLR). Researchers look for relevant theories, conclude, analyze and researchers create new information based on existing theories. The results of this article are based on the analysis of researchers that there is a relationship between transformational leadership and employee performance in a company

scholarly journals Health and Sustainability: New Gender Perspectives

2021 ◽  
Vol 18 ◽  
pp. 894-904
Author(s):  
Francesca Donofrio ◽  
Antonio Fusco ◽  
Angelamaria De Feo
Keyword(s):  
Health Care ◽  
Literature Review ◽  
Health Systems ◽  
Systematic Literature Review ◽  
Quality Care ◽  
Gender Diversity ◽  
Point Of View ◽  
Gender Medicine ◽  
Economic Point ◽  
Eu Member States

European health systems face important challenges related to the sustainability of health care, both from an economic point of view and in relation to the quality of health services provided in terms of continuous improvement of effectiveness, safety, clinical and organisational appropriateness. The ability of EU Member States to continue to provide high quality care to all, whatever their biological and socio-cultural characteristics, depends on their health systems becoming more sustainable. Therefore, there is a need to strengthen health promotion and disease prevention, to invest in primary care systems, to move health care out of the hospital and into more accessible ambulatory and domestic care, and to develop integrated care practices. Starting from these premises, the aim of this paper is to present a narrative overview of the main aspects related to Gender Medicine and its evolution over time. Our critical overview is, therefore, aimed at providing a general picture of what has been developed by health systems on Gender Medicine, with a particular focus on the relationship between social sustainability and Gender Medicine. To achieve our goal, we carry out a systematic literature review in order to understand what has been developed so far in the area and to highlight the possible evolution of studies in the field and to strengthen the awareness of the importance of encouraging prevention, training and information programs shared with hospitals, institutions, health professionals and patient associations. To the best of the authors' knowledge, this is among the first studies that investigate through a systematic literature review the phenomenon of gender medicine, especially with reference to the sustainability of the health care system. Although our analysis needs further investigation, due to the fact that the topic is not yet fully mature, our initial and preliminary results underline the importance of further investigating gender diversity and assessing the possibility of promoting a clinical pathway to personalised treatment. In fact, only through a “gender medicine” approach it is possible to guarantee a real right to health and an effective personalisation of treatments, thus reinforcing the concept of patient focussed care and contributing to the sustainability of the whole health system.

A Systematic Literature Review on Key Elements of Branding Through Facebook

2021 ◽  
Vol 8 (2) ◽  
pp. 67-78
Author(s):  
Norazmah Suhailah Abdul Malek ◽  
Noor Aireen Ibrahim ◽  
Hanita Hassan ◽  
Wan Nur Asyura Wan Adnan
Keyword(s):  
Systematic Review ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Evidence Synthesis ◽  
Reporting Standards ◽  
Unit Of Analysis ◽  
A Company

Branding is defined as the process of which a company, an organisation a product or a service becomes identical with a set of values, aspirations or states. It promotes ubiquity, visibility, functions and emotional bond with customers. Branding can be communicated using a variety of media. Through Facebook, branding can be communicated across its visual and textual components. This study examines how Facebook components are used to communicate branding among selected universities.  Prior to analysing the components, the key elements of branding that were apt needed to be identified. To identify these, a systematic review on academic articles was conducted. This review was adapted from the Reporting Standards for Systematic Evidence Synthesis (ROSES) protocol. To conduct this review, 256 articles were collected from two databases. Two strategies which were selection and analysis were employed in choosing the most suitable articles and extracting the key elements. Selection was conducted to identify, screen and review all academic articles that were selected from Scopus and Google databases.  Once selection was done, analysis was then conducted. This was done to extract key elements of branding that became the unit of analysis in examining the ways of selected universities’ Facebook postings were employed in communicating branding.

scholarly journals Software Productivity Measurement and Prediction Methods: what can we tell about them?

2016 ◽  
Author(s):  
Wladmir Araujo Chapetta ◽  
Guilherme Horta Travassos
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Software Process ◽  
Prediction Methods ◽  
Productivity Measurement ◽  
Present Evidence ◽  
Software Productivity ◽  
Innovative Capacity ◽  
A Company ◽  
Process Productivity

An adequate way of making software organizations to remain competitive is to ensure their innovative capacity and the continuous increasing of their software process productivity with quality. Indeed, the ability on increasing the software productivity relies on among other issues in the organization's measurement and prediction capacity. Productivity refers to the rate at which a company produces goods, and its observation takes into account the number of people and the amount of other necessary resources to produce such goods. However, it is not clear how productivity can be observed when the product is software. Therefore, this work presents the results of an investigation regarding software productivity measurement and prediction methods. A previous systematic literature review was evolved and re-executed, limited to the year 2013. It allowed the identification of 89 new primary studies evidencing that: (1) ratio-based and weighted factors analyses still represent most of the methods applied to measure, describe and interpret software productivity; (2) 24 factors present evidence of influencing productivity, and; (3) SLOC-based measures, despite the criticism and issues associated with these sort of measurements, are the most common measures used in the studies.

scholarly journals GAYA KEPEMIMPINAN TRANSFORMASIOAN

2019 ◽  
Author(s):  
melani ◽  
hanif al kadri
Keyword(s):  
Transformational Leadership ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Employee Performance ◽  
Factors Influencing ◽  
New Information ◽  
And Performance ◽  
The Relationship ◽  
A Company

This article aims to explain the notion of transformational leadership, factors influencing transformational leadership and the relationship between transformational leadership and performance. The methodology used in this article is Systematic Literature Review (SLR). Researchers look for relevant theories, conclude, analyze and researchers create new information based on existing theories. The results of this article are based on the analysis of researchers that there is a relationship between transformational leadership and employee performance in a company

scholarly journals What drives general practitioners in the UK to improve the quality of care? A systematic literature review

2021 ◽  
Vol 10 (1) ◽  
pp. e001127
Author(s):  
Kanwal Ahmed ◽  
Salma Hashim ◽  
Mariyam Khankhara ◽  
Ilhan Said ◽  
Amrita Tara Shandakumar ◽  
...  
Keyword(s):  
Quality Of Care ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Financial Incentives ◽  
Pay For Performance ◽  
Health Management ◽  
Quality Care ◽  
Positive Effects ◽  
The Uk

BackgroundIn the UK, the National Health Service has various incentivisation schemes in place to improve the provision of high-quality care. The Quality Outcomes Framework (QOF) and other Pay for Performance (P4P) schemes are incentive frameworks that focus on meeting predetermined clinical outcomes. However, the ability of these schemes to meet their aims is debated.Objectives(1) To explore current incentive schemes available in general practice in the UK, their impact and effectiveness in improving quality of care and (2) To identify other types of incentives discussed in the literature.MethodsThis systematic literature review was conducted using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines. Six databases were searched: Cochrane, PubMed, National Institute for Health and Care Excellence Evidence, Health Management Information Consortium, Embase and Health Management. Articles were screened according to the selection criteria, evaluated against critical appraisal checklists and categorised into themes.Results35 articles were included from an initial search result of 22087. Articles were categorised into the following three overarching themes: financial incentives, non-financial incentives and competition.DiscussionThe majority of the literature focused on QOF. Its positive effects included reduced mortality rates, better data recording and improved sociodemographic inequalities. However, limitations involved decreased quality of care in non-incentivised activities, poor patient experiences due to tick-box exercises and increased pressure to meet non-specific targets. Findings surrounding competition were mixed, with limited evidence found on the use of non-financial incentives in primary care.ConclusionCurrent research looks extensively into financial incentives, however, we propose more research into the effects of intrinsic motivation alongside existing P4P schemes to enhance motivation and improve quality of care.

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