scholarly journals Role of E-Commerce in Insurance Industry

2021 ◽  
pp. 410-414
Author(s):  
Dr. Shilpa Rathi
Keyword(s):  
Production Control ◽  
Insurance Industry ◽  
Sales Force ◽  
The Internet ◽  
Electronic Systems ◽  
Commercial Activity ◽  
Customer Support ◽  
Goods And Services ◽  
Sales Forces

E-commerce consists of buying and selling of products and services over electronic systems such as the internet and other computer networks. E-commerce is a commercial activity dealing directly with the trading of goods and services and with other related business activities, in which the electronic communication medium plays a central role. These activities include the communication of information, the management of payment, the negotiating and trading of financial instruments and the management of transport. The e-business can be used for three primary processes which help to enhance the business and they are; • The Production Process • Customer Centric Process • Employee Centric Process The production processes is the first which include procurement, ordering and replenishment of stocks; processing of payments; electronic links with suppliers; and production control processes, among others. The second is customer-focused processes, which include promotional and marketing efforts, selling over the Internet, processing of customers purchase orders and payments, and customer support, among others. An internal management process The third includes employee services, training, internal information-sharing, video-conferencing, and recruiting. Generally electronic applications enhance information flow between production and sales forces to improve sales force productivity. The purpose of this paper is to find the benefits, challenges and success of e-commerce with special reference to Life Insurance Corporation of India.

Transaction Streams: Theory and Examples Related to Confidence in Internet-Based Electronic Commerce

2000 ◽  
Vol 15 (1) ◽  
pp. 3-16
Author(s):  
Brian Subirana ◽  
Patricia Carvajal
Keyword(s):  
Electronic Commerce ◽  
Opposite Effect ◽  
Insurance Industry ◽  
Electronic Markets ◽  
The Internet ◽  
Direct Link ◽  
Paper Briefly ◽  
Goods And Services

This paper analyses how transactions related to the exchange of goods and services are being performed on the Internet. The adoption of electronic markets in an industry has a disintermediation potential because it can create a direct link between the producer and the consumer (without the need for the intermediation role of distributors). Electronic markets lower the searches cost allowing customers to choose between more providers. This ultimately reduces both the costs for the customer and the profits for the producer. In this paper it is contended that electronic markets on the Internet have the opposite effect, resulting in an increase in intermediators. It introduces transaction streams which model how transactions are being conducted and helps explain the types of new intermediators that are appearing on the Internet. The mechanisms by which companies are exploring ways of extending transaction streams are also described. To illustrate the model, the paper briefly analyses transaction streams in the insurance industry and provides examples related to confidence in electronic commerce.

E-Government

2003 ◽  
pp. 120-138 ◽  
Author(s):  
Shannon Howle Schelin
Keyword(s):  
Information Technologies ◽  
Virtual Communities ◽  
The Internet ◽  
Goods And Services ◽  
Potential Benefits ◽  
Pertinent Information ◽  
Government Involvement ◽  
The Government ◽  
Internet Revolution

Information technology has fundamentally altered many aspects of daily life, including interactions with the government. The role of the Internet continues to increase as more citizens use it to find pertinent information, purchase goods and services, and to participate in virtual communities. By capitalizing on the Internet revolution, governments can create new channels of communication and new methods for participation via e-government. The changing environment, coupled with citizen and business demands, encourages government involvement in e-government initiatives and related uses of information technologies. This essay offers an overview of the historical premises, theoretical constructs, and associated typologies of e-government. These typologies posit a framework for understanding e-government, its potential benefits, and its related challenges.

scholarly journals Analiza perspektyw rozwoju bitcoina w kontekście możliwości pełnienia funkcji pieniądza

2016 ◽  
Vol 16 (2) ◽  
pp. 153
Author(s):  
Tomasz Kopyściański ◽  
Marzena Franków
Keyword(s):  
Virtual Communities ◽  
The Internet ◽  
Innovative Technologies ◽  
Goods And Services ◽  
Current State ◽  
Monetary Authorities ◽  
The Subject

Innovative technologies and the emergence of virtual communities create new types of transactions and the accounting methods that go beyond the current state of knowledge in economics and existing legal solutions. These virtual communities create and distribute their own medium of payment for the exchange of goods and services, thereby providing a means of payment in which emissions or circulation central monetary authorities are not involved. The reasons behind  the emergence of cryptocurrencies are not only the shortcomings of the traditional currency system which was unable to face numerous crises, but also the development of the Internet for which cryptocurrencies can prove to be a better suited form of money. Unfortunately, they stir much legal controversy with the effect that their users are exposed to significant legal and economic risk.Therefore, the subject of research presented in the article is to analyze the economic substance of Bitcoin. The main objective in this area is to assess the role of Bitcoin in terms of capacity to serve as money.

E-Government

2011 ◽  
pp. 110-126 ◽  
Author(s):  
Shannon Howle Schelin
Keyword(s):  
Information Technology ◽  
Local Governments ◽  
Information Technologies ◽  
Virtual Communities ◽  
Administrative Leadership ◽  
The Internet ◽  
Goods And Services ◽  
The Government ◽  
Internet Revolution

Information technology has fundamentally altered many aspects of daily life, including interactions with the government. The role of the Internet continues to increase as more citizens use it to find pertinent information, purchase goods and services, and participate in virtual communities. By capitalizing on the Internet revolution, governments can create new channels of communication and new methods for participation via e-government. The changing environment, coupled with citizen and business demands, encourages government involvement in e-government initiatives and related uses of information technologies. Clearly, the role of information technology in the public sector has changed rapidly over the past decade. The computer systems that were once a luxury investment for wealthy states and local governments are now supporting almost every function of local government. In virtually all local governments across the nation, information-technology investments are becoming an increasingly important area of attention for elected officials and administrative leadership alike.

scholarly journals Synthesis of Consumer Society and Information Society

2020 ◽  
Vol 13 (2) ◽  
pp. 195-211
Author(s):  
V. N. Leksin
Keyword(s):  
Consumer Goods ◽  
Information Society ◽  
Digital Economy ◽  
The Internet ◽  
Consumer Society ◽  
Unique Role ◽  
Goods And Services ◽  
The Third ◽  
National Borders

The first part of the article shows that modern consumer society, with all the fairness of its negative ethical assessments, has reduced the threat of overproduction of huge volumes of similar consumer goods and, at the same time, has stimulated the creation of new places of employment. This is justified by the data on the multiple expansion of the range of products and services demanded by the consumer. The second part of the article shows the most important foundations for the functioning of the information society, which ensured its expansion beyond corporate and national borders and transformation into a global phenomenon of our time. The unique role of the Internet in “mass digitalization”, in the formation of the “digital economy” and in the constant expansion of the consumer layer of its goods and services is analyzed. In the third part of the article, the organic and complementary combination of consumer society and information society features is called the information society of consumption.

Chief Information Officers

2011 ◽  
pp. 1-3
Author(s):  
Shannon H. Schelin ◽  
G. David Garson
Keyword(s):  
Information Technologies ◽  
Virtual Communities ◽  
The Internet ◽  
Chief Information Officers ◽  
Public And Private ◽  
Goods And Services ◽  
Pertinent Information ◽  
Government Involvement ◽  
Internet Revolution

Information Technology has fundamentally altered many aspects of daily life, including interactions with public and private sectors. The role of the Internet continues to increase as more citizens use it to find pertinent information, purchase goods and services, and to participate in virtual communities. By capitalizing on the Internet revolution, governments can create new channels of communication and new methods for participation via e-government. The changing environment, coupled with citizen and business demands, encourages government involvement in e-government initiatives and related uses of information technologies.

E-commerce : Role of E-commerce in Today's Business

2016 ◽  
Vol 6 (1) ◽  
Author(s):  
Sri Nivas Singh
Keyword(s):  
Electronic Commerce ◽  
Consumer Preferences ◽  
Low Cost ◽  
Business Community ◽  
The Internet ◽  
Market Place ◽  
Goods And Services ◽  
Use Of The Internet ◽  
Computer Communication Network

Electronic commerce, commonly known as e-commerce which consists of the buying and selling of products or services over electronic systems such as the internet and other computer networks. Ecommerce stands for electronic commerce and pertains to trading in goods and services through the electronic medium. The amount of trade conducted electronically has grown dramatically since the spread of the internet. B2B, B2C, C2C and similar opportunity help consumer preferences and consumer markets developing electronic infrastructure for challenges of the future. E-commerce has revolutionized business, changing the shape of competition with internet, the computer communication network creating a e-commerce market place for consumers and business . With developments in the Internet and Web-based technologies, distinctions between traditional markets and the global electronic marketplace-such as business capital size, among others-are gradually being narrowed down. India is showing tremendous growth in the Ecommerce. The low cost of the PC and the growing use of the Internet is one of reasons for that. There is a growing awareness among the business community in India about the opportunities offered by ecommerce. The present paper mainly aims to discuss the Role of E - commerce in Today's Business.

The Real Cyber War

2015 ◽  
Author(s):  
Shawn M. Powers ◽  
Michael Jablonski
Keyword(s):  
Information Technologies ◽  
Social Preferences ◽  
First Century ◽  
The Internet ◽  
Electronic Systems ◽  
Digital Networks ◽  
Internet Freedom ◽  
Political Economic ◽  
Cyber War

Contemporary discussion surrounding the role of the Internet in society is dominated by words like: internet freedom, surveillance, cybersecurity, Edward Snowden and, most prolifically, cyber war. Behind the rhetoric of cyber war is an on-going state-centered battle for control of information resources. This book conceptualizes this real cyber war as the utilization of digital networks for geopolitical purposes, including covert attacks against another state's electronic systems, but also, and more importantly, the variety of ways the internet is used to further a state's economic and military agendas. Moving beyond debates on the democratic value of new and emerging information technologies, the book focuses on political, economic, and geopolitical factors driving internet freedom policies, in particular the U.S. State Department's emerging doctrine in support of a universal freedom to connect. It argues that efforts to create a universal internet built upon Western legal, political, and social preferences is driven by economic and geopolitical motivations rather than the humanitarian and democratic ideals that typically accompany related policy discourse. In fact, the freedom-to-connect movement is intertwined with broader efforts to structure global society in ways that favor American and Western cultures, economies, and governments. The book reveals how internet policies and governance have emerged as critical sites of geopolitical contestation, with results certain to shape statecraft, diplomacy, and conflict in the twenty-first century.

Voice in marketing interactions

2020 ◽  
Author(s):  
◽  
Bitty (Elizabeth) Balducci
Keyword(s):  
Initial Step ◽  
Sales Force ◽  
University Of Missouri ◽  
Business Outcomes ◽  
Vocal Cues ◽  
Knowledge Expression ◽  
The University ◽  
The Impact ◽  
Sales Forces

[ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT REQUEST OF AUTHOR.] Voice is an intrinsic feature of marketing interactions that varies among individual agents, across encounters, and throughout interactions. Despite the prevalence of voice in marketing interactions and its importance as a communicative tool, it remains one of the least studied elements resulting in limited understanding of how voice contributes to interaction outcomes. This dissertation examines voice through systematic conceptualization of its verbal (linguistic) and vocal (acoustic) features and sheds light on how they shape business outcomes. In two essays, this dissertation investigates this pervasive, yet under-studied feature of marketing interactions and provides empirical evidence of the importance of its consideration in in marketing interactions. Essay 1: Organizational Agent Voice in Business-to-Business Customer Interactions. My first essay takes a crucial initial step in enhancing understanding of agent voice by providing a framework for studying voice through systematic conceptualization of its verbal (linguistic) and vocal (acoustic) cues and how they communicate meaning in B2B agent-customer interactions. Specifically, this paper addresses two research questions: (1) what dynamic customer voice measure can serve as a key diagnostic metric for understanding the impact of agent voice on interaction outcomes? And, (2) how do agent verbal and vocal cues interplay to impact key dynamic customer metrics during interactions? An exploratory empirical investigation that isolates verbal and vocal cues in a naturalistic B2B interaction examines these questions and finds that agents' verbal and vocal cues jointly influence customer receptivity, which in turn, acts as a strong mediator of agent voice on interaction outcomes. Implications for research and practice are discussed. Essay 2: The Role of Voice in Salesperson Lead Calling Effectiveness. In essay 2, I examine voice in a context of growing importance to practitioners: inside sales. Inside sales, or remote selling activities within a firm, are growing at an unprecedented pace due to their ability to substantially reduce selling costs while enhancing efficacy of traditional outside sales forces. Effective lead conversion is a, if not the, critical challenge facing the inside sales force. In this essay, I conceptualize verbal (ask specificity, communicating value, relating knowledge expression, customer-tailored inquiry) and vocal (confidence, affability) tactics relevant in inside sales lead calling and analyze their impact on lead conversion through acoustic and textual analysis of naturalistic inside sales phone conversations. This research draws on persuasion knowledge literature to conceptualize which verbal and vocal tactics are most effective in motivating lead conversion. Given poor conversion rate (20 [percent]) of lead calls, understanding ways to enhance sales efficacy would be welcomed by practitioners.

scholarly journals Feasibility of messenger-marketing for promotion of goods and services on the internet

2020 ◽  
Vol 31 (1) ◽  
Author(s):  
O. V. Vynogradova ◽  
◽  
N. I. Drokina ◽  
V. G. Darchuk
Keyword(s):  
High Efficiency ◽  
Instant Messaging ◽  
Internet Marketing ◽  
The Internet ◽  
Present Stage ◽  
Marketing System ◽  
Goods And Services ◽  
Stage Of Development ◽  
Reasonable Choice

The relevance and role of using instant messengers in the promotion of goods and services of enterprises are substantiated in the research. The advantages (affordability, variability of content, loyalty, high efficiency) and disadvantages (lack of API, lack of popularity, lack of legislative regulation and the difficulty of controlling mailings) of using messenger marketing in the enterprise’s Internet marketing system are presented. The trends in the use of instant messengers in Ukraine and the features of using each of the instant messengers at the present stage of development of Internet marketing are considered. An overview of the tools of such popular instant messengers in Ukraine as WhatsApp, Viber, Telegram, Facebook Messenger, Skype is provided and their comparative characteristics are compiled. The main stages of the instant messenger’s implementation and the benefits for the company with a reasonable choice of an instant messaging service in Internet marketing are described.

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