scholarly journals Design of Instruction Service Quality System in Accordance with the Information and Communication Technology Frameworks

2016 ◽  
Vol 138 (10) ◽  
pp. 1-6
Author(s):  
Muna Hadi
Keyword(s):  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Quality System ◽  
Information And Communication

scholarly journals EFEKTIVITAS PENGGUNAAN GOOGLE DRIVE SEBAGAI MEDIA PENYIMPANAN DI KALANGAN MAHASISWA

2020 ◽  
Vol 1 (2) ◽  
pp. 91
Author(s):  
Agustinus Rio Trilaksono
Keyword(s):  
New Media ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Information Quality ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Information And Communication ◽  
Google Drive

Internet merupakan new media yang digunakan sebagai sarana untuk berkomunikasi dan bertukar informasi bagi individu atau organisasi di era ICT (information and communication technology). Google Drive merupakan salah satu aplikasi layanan berbasis internet yang memungkinkan pengguna (user) dapat menjadikan media penyimpanan (storage) sebagai sumberdaya. Tujuan penelitian ini untuk mengukur efektivitas penggunaan Google Drive sebagai media penyimpanan di kalangan mahasiswa dengan pendekatan model keberhasilan sistem informasi yang terdiri dari Information Quality, System Quality dan Service Quality. Metode penelitian menggunakan pendekatan kuantitatif dengan kuesioner sebagai alat pengumpulan data. Jumlah sampel yang digunakan adalah 77 responden. Teknik analisis data menggunakan regresi linear berganda dengan perangkat lunas SPSS Version 23.00 melalui analisis statistif deskriptif, uji kualitas instrumen penelitia, uji koefisien determinasi, uji ANNOVA dan uji signifikansi paramater individual. Hasil penelitian menunjukkan bahwa model keberhasilan sistem informasi membuktikan pengaruh signifikan terhadap Satisfaction melalui faktor Information Quality, System Quality dan Service Quality. Service Quality dan System Quality adalah variabel yang paling efektif berpengaruh terhadap Satisfaction dengan nilai koefisien korelasi masing-masing 67,8 persen dan 66,5 persen.

scholarly journals ANTECEDENT OF CUSTOMER SATISFACTION WITH IMPACT OF LOGISTICS SERVICE QUALITY, E-PAYMENT THROUGH MODERATING ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY

2021 ◽  
Vol 9 (2) ◽  
pp. 283-292
Author(s):  
Shahzad Ahmad Khan ◽  
Ammar Husain ◽  
Ali Haider ◽  
Mubashar Hassan Zia
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Cross Sectional ◽  
Information And Communication ◽  
Logistic Service ◽  
Logistics Service Quality ◽  
Moderating Role

Purpose: Customer Satisfaction is the top priority in all business sectors, so the effect of different variables was evaluated on customer satisfaction which is taken as the dependent. Independent variable is e-Payment, Logistic Service Quality, and e-Traceability. Moderating Role was studied of the Use of ICT (Information and Communication Technology). Methodology: This research was carried out on the logistic companies of major cities of Pakistan, including Islamabad, Peshawar, Lahore, and Karachi. The data was cross-sectional in nature and with the involvement of different geographical locations, data collection took a longer time. 400 questionnaires were distributed among the workers of logistic firms in the above-mentioned big cities of Pakistan. Only 298 responses were acquired out of which 258 were workable. Data were analyzed using SPSS-23. Main Findings: Findings reveal that the moderating role of ICT is insignificant on the relationship between e-Payment and Customer Satisfaction and the use of ICT enhances the Service Quality of Logistics and Customer Satisfaction. The beneficiary of the current research would be the logistics firms of Pakistan as it encompasses different aspects influencing logistic customer satisfaction. Logistic service quality is directly linked to the customer, so the current study can benefit the logistic firm in how to retain customers and ultimately how to increase profitability. Implications/Applications: Current research also describes the utilization of Information and Communication Technology so organizations can design their system according to the modern framework of technology. Novelty/Originality of this study: This research study is based on different logistic services of major cities of Pakistan. The direct impact of independent variables on a dependent variable will be studied along with the moderating effect of Use of ICT on the direct relationships. The practice of logistic services has been changed due to the emergence of the concept of service quality and relationship marketing. Traditionally, logistics has been thought to be a bridge between production and consumption.

scholarly journals e-Governance through e-Seva in Tamilnadu

2019 ◽  
Vol 8 (6S3) ◽  
pp. 1369-1372
Keyword(s):  
Developing Countries ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Consumer Satisfaction ◽  
System Stability ◽  
Service Reliability ◽  
Satisfaction Level ◽  
Information And Communication ◽  
The Government

e-governance/e-seva has became a key mantra for the governments to improve their services to the general public after the advancement of Information and communication technology (ICT). India being one of the developing countries, has initiated their ICT services in the form of eSava. Though government started these services in India about four year ago, this study is initiated to find the consumers perception on the eSevacentres and the gaps in the consumer expectations. Three constructs namely, system stability, service reliability and service quality are used in the study to measure the satisfaction. It is found that of the three measures, system stability and service quality have less positive impacts on consumer satisfaction indicating that definitely the government has to improve their service. Whereas the service reliability is better as far as the satisfaction level of the consumers concerned.

scholarly journals Effect of E-Service Quality on Repurchase Intention: Testing the Role of E-Satisfaction as Mediator Variable

2019 ◽  
Vol 8 (9S2) ◽  
pp. 123-127
Keyword(s):  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Consumer Satisfaction ◽  
Survey Design ◽  
Ease Of Use ◽  
Website Design ◽  
Repurchase Intention ◽  
Repurchase Intentions ◽  
Information And Communication

Recent developments in information and communication technology have contributed to tremendous economic efficiency. Companies that can take advantage of the sophistication of information and communication technology can operate more efficiently. Firm efficiency will tend to lower product prices and faster delivery time. It is expected to increase consumer satisfaction and repurchase intention. This study investigates the influence of e-service quality on repurchase intention with satisfaction as mediating variable. E-service quality was measured by five variables, namely ease of use, website design, security, personalization, and responsiveness. Good service quality tends to satisfy consumers and leads to repurchase intentions. To collect data, this study used survey design with purposive sampling method. The sample in this study are respondents who have experience in purchasing airline etickets for domestic flights within last year. To collect data, we distributed structured questionnaires to 263 respondents. To verify hypothesis, this study used descriptive statistics and hierarchical regression analysis. The results showed that esatisfaction partially mediate the influence of ease of use, website design, responsiveness, and personalization on repurchase intentions. While e-satisfaction proved fully mediates the influence of security guarantees on repurchase intention

Electronic Government Adoption Paradigms

2011 ◽  
pp. 27-85 ◽  
Author(s):  
Mahmud Akhter Shareef ◽  
Yogesh K. Dwivedi
Keyword(s):  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Implementation Strategies ◽  
Electronic Government ◽  
Online Service ◽  
Information And Communication ◽  
Management Issues

This chapter reviews literature on electronic-government (EG) and information and communication technology (ICT) regarding several management issues in general and adoption in particular. Since EG is a comparatively new area to investigate, many researchers have been addressing implementation, development, and adoption criteria. This chapter has five sections with sub-sections that delineate: 1) introductory information of EG development; 2) management issues related to EG; 3) EG implementation strategies and objectives; 4) design perspectives of adoption models, and 5) literature on online service quality, adoption, and related issues.

Information and Communication Technology and Cultural Change

2012 ◽  
Vol 43 (4) ◽  
pp. 222-231 ◽  
Author(s):  
Nina Hansen ◽  
Tom Postmes ◽  
Nikita van der Vinne ◽  
Wendy van Thiel
Keyword(s):  
Cultural Values ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Cultural Change ◽  
Control Group ◽  
Self Construal ◽  
Information And Communication ◽  
The Impact ◽  
Ict For Development ◽  
Practical Implications

This paper studies whether and how information and communication technology (ICT) changes self-construal and cultural values in a developing country. Ethiopian children were given laptops in the context of an ICT for development scheme. We compared children who used laptops (n = 69) with a control group without laptops (n = 76) and a second control group of children whose laptop had broken down (n = 24). Results confirmed that after 1 year of laptop usage, the children’s self-concept had become more independent and children endorsed individualist values more strongly. Interestingly, the impact of laptop usage on cultural values was mediated by self-construal (moderated mediation). Importantly, modernization did not “crowd out” traditional culture: ICT usage was not associated with a reduction in traditional expressions (interdependent self-construal, collectivist values). Theoretical and practical implications are discussed.

Manajemen Stratejik Pemanfaatan Teknologi Informasi dan Komunikasi untuk Peningkatan Mutu Pembelajaran SMK Ciledug Al Musaddadiyah dan SMKN 1 Garut

2020 ◽  
Vol 3 (2) ◽  
pp. 109-119
Author(s):  
Partono Partono
Keyword(s):  
High School ◽  
Strategic Management ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
General Description ◽  
Vocational High School ◽  
Information And Communication ◽  
School Learning

So far, in implementing school strategies, they tend not to utilize Information and Communication Technology (ICT), despite the availability of ICT resources available. Stages of strategic management are needed to generate the vision, mission, objectives, policy, program, budget, and procedures as well as control and evaluation process as an effort to utilize ICT to improve school quality. Based on the interpretation and the results of the study, it is concluded that schools have organized stages in strategic management that enable schools to have a quality profile. The impact of effective utilization of ICTs for schools is the achievement of effective school management, as per the National Education Standards, which is characterized by effective planning, implementation, control, and evaluation of school ICTs.The purpose of this study is to get a general description, describe, and reveal the Strategic Management of Information and Communication Technology Utilization to Improve the Quality of School Learning in Ciledug Al Musaddadiyah Vocational High School and Garut 1 Vocational High School, both on environmental analysis, strategic formulation, implementation and strategic evaluation. The research method used in this research is the case study method, because the problems studied occur in the place and situation of Ciledug Al Musaddadiyah Vocational School and Vocational High School 1 Garut. The use of case study models in this study is based on the consideration that to provide an overview of the strategic management activities of the use of ICTs carried out at vocational high schools with the ultimate goal of being able to improve the quality of school learning. Based on observations in the field of SMK 1 Garut and SMK Al Musaddadiyah Ciledug Garut is one of the public schools and private schools that have these advantages.

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