Electronic Government Adoption Paradigms

2011 ◽  
pp. 27-85 ◽  
Author(s):  
Mahmud Akhter Shareef ◽  
Yogesh K. Dwivedi
Keyword(s):  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Implementation Strategies ◽  
Electronic Government ◽  
Online Service ◽  
Information And Communication ◽  
Management Issues

This chapter reviews literature on electronic-government (EG) and information and communication technology (ICT) regarding several management issues in general and adoption in particular. Since EG is a comparatively new area to investigate, many researchers have been addressing implementation, development, and adoption criteria. This chapter has five sections with sub-sections that delineate: 1) introductory information of EG development; 2) management issues related to EG; 3) EG implementation strategies and objectives; 4) design perspectives of adoption models, and 5) literature on online service quality, adoption, and related issues.

E-Government Implementation Perspective

2010 ◽  
Vol 6 (1) ◽  
pp. 59-77 ◽  
Author(s):  
Mahmud Akhter Shareef ◽  
Vinod Kumar ◽  
Uma Kumar ◽  
Abdul Hannan Chowdhury ◽  
Subhas C. Misra
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Implementation Strategies ◽  
Electronic Government ◽  
Quality Service ◽  
The Public ◽  
Adoption And Implementation ◽  
Information And Communication ◽  
Effectiveness And Efficiency

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implementation strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

scholarly journals Information and communication technology-based interventions for suicide prevention implemented in clinical settings: A scoping review protocol

2021 ◽  
Author(s):  
Hwayeon Danielle Shin ◽  
Juveria Zaheer ◽  
Terri Rodak ◽  
John Torous ◽  
Gillian Strudwick
Keyword(s):  
Information And Communication Technology ◽  
Suicide Prevention ◽  
Communication Technology ◽  
Scoping Review ◽  
Implementation Strategies ◽  
Mobile App ◽  
Barriers And Facilitators ◽  
Clinical Settings ◽  
Scoping Reviews ◽  
Information And Communication

IntroductionThere is a surplus of Information and Communication Technology (ICT)-based interventions for suicide prevention. However, it is unclear which of these ICT-based interventions for suicide prevention have been implemented in clinical settings. Furthermore, evidence shows that implementation strategies have often been mismatched to existing barriers. In response, the authors recognize the critical need for prospectively assessing the barriers and facilitators and then strategically developing implementation strategies. This review is part of a multi-phase project to develop and test tailored implementation strategies for mobile app-based suicide prevention in clinical settings. The overall objective of this scoping review is to identify and characterize ICT-based interventions for all levels of suicide prevention in clinical settings. Additionally, this review will identify and characterize the barriers and facilitators to implementing these ICT-based interventions as well as reported measures and outcomes. The findings will directly inform the subsequent phase to maximize implementation and inform future efforts for implementing other types of ICT-based interventions related to suicide prevention in clinical settings.Methods and analysis This review will adhere to the methods described by the Joanna Briggs Institute for conducting scoping reviews. The reporting will follow the Preferred Reporting Items for Systematic Reviews and Meta-Analysis extension for scoping reviews checklist. The following databases will be searched: Medline, PsycInfo, Embase, CINAHL, Web of Science, and LISTA. Two reviewers will independently screen the articles and extract data using a standardised data collection tool. Then, authors will characterize extracted data using frameworks, typology, and taxonomies to address the proposed review questions. Ethics and disseminationEthics approval is not required for this scoping review. Authors will share the results in a peer-reviewed, open access publication, and conference presentations. Furthermore, the findings will be shared with relevant health organizations through lay language summaries and informal presentations.

scholarly journals EFEKTIVITAS PENGGUNAAN GOOGLE DRIVE SEBAGAI MEDIA PENYIMPANAN DI KALANGAN MAHASISWA

2020 ◽  
Vol 1 (2) ◽  
pp. 91
Author(s):  
Agustinus Rio Trilaksono
Keyword(s):  
New Media ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Information Quality ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Information And Communication ◽  
Google Drive

Internet merupakan new media yang digunakan sebagai sarana untuk berkomunikasi dan bertukar informasi bagi individu atau organisasi di era ICT (information and communication technology). Google Drive merupakan salah satu aplikasi layanan berbasis internet yang memungkinkan pengguna (user) dapat menjadikan media penyimpanan (storage) sebagai sumberdaya. Tujuan penelitian ini untuk mengukur efektivitas penggunaan Google Drive sebagai media penyimpanan di kalangan mahasiswa dengan pendekatan model keberhasilan sistem informasi yang terdiri dari Information Quality, System Quality dan Service Quality. Metode penelitian menggunakan pendekatan kuantitatif dengan kuesioner sebagai alat pengumpulan data. Jumlah sampel yang digunakan adalah 77 responden. Teknik analisis data menggunakan regresi linear berganda dengan perangkat lunas SPSS Version 23.00 melalui analisis statistif deskriptif, uji kualitas instrumen penelitia, uji koefisien determinasi, uji ANNOVA dan uji signifikansi paramater individual. Hasil penelitian menunjukkan bahwa model keberhasilan sistem informasi membuktikan pengaruh signifikan terhadap Satisfaction melalui faktor Information Quality, System Quality dan Service Quality. Service Quality dan System Quality adalah variabel yang paling efektif berpengaruh terhadap Satisfaction dengan nilai koefisien korelasi masing-masing 67,8 persen dan 66,5 persen.

Impact of Infrastructure Barriers on Electronic Government Implementation

2021 ◽  
Vol 38 (4) ◽  
Author(s):  
Mosleh Zeebaree ◽  
Saman Sattar ◽  
Goran Yousif Ismael ◽  
Abdulkhaleq Nader Qader ◽  
Musbah Aqel
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Electronic Government ◽  
Government Services ◽  
Critical Success ◽  
Government Sector ◽  
Spare Time ◽  
Information And Communication ◽  
Ict Tools ◽  
Societal Problems

Electronic government (e-government) in its simplest form can mean utilizing information and communication technology (ICT) tools to give services to citizens. With the enormous benefits that e-government gives to government and societies, it still faces obstacles and challenges. Therefore, there are always a number of critical success and risk factors associated with e- Government implementation. In this modern life, data is a huge item that should be ace so as to enhance the competitive power of an association. Various uses of Information and Communication (ICT) in some domestic governments made it become apparent. Nonetheless, indeed, ICT didn’t have a worthy impact on the productivity of government sector. A lot of governments all throughout the globe are presenting e-government as inclusion to their process on the most proficient method to spare time and costs, enhance assistance and raise productivity and adequacy of public sector. Along these lines, the distinguishing proof of e-government has been the highest need for all administration offices. Nonetheless, the appropriation of e-government is confronting a great deal of boundaries and difficulties, for example, technological, institutional, national and societal problems that should be repair and think cautiously by any pondering government's appropriation. This paper further states the methodical analysis to recognize the infrastructural barriers that affects the execution of e-government services. It would also create a record of potential tactics that would made e-government services execution successful.  

E-Government Implementation Perspective

2012 ◽  
pp. 59-78
Author(s):  
Mahmud Akhter Shareef ◽  
Vinod Kumar ◽  
Uma Kumar ◽  
Abdul Hannan Chowdhury ◽  
Subhas C. Misra
Keyword(s):  
Public Sector ◽  
Competitive Advantage ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Electronic Government ◽  
The Internet ◽  
Specific Strategy ◽  
The Public ◽  
Adoption And Implementation ◽  
Information And Communication

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implemention strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

scholarly journals Promoting Information and Communication Technology in Online Service Delivery in Vietnam

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Thi Ngoc Mai NGUYEN ◽  
Ngoc Huong Quynh PHAM
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Public Services ◽  
Personal Data ◽  
Online Service ◽  
Public Service Delivery ◽  
Information And Communication ◽  
The Government

Applying Information and Communication Technology (ICT) to public service deliverycontributes to transparency, accountability, and cost-saving to improve administrative efficiency. Thisapplication has become an inevitable trend for administrative reform worldwide. This paper examines thepolicy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, theVietnamese government has created a thoroughly legal foundation to develop information infrastructurefor public service delivery. However, online public service delivery results are still lower than expected,and the online service index in Vietnam has just reached the average level of the world. Therefore, toencourage citizens to use online public services, the government should improve the personalidentification data system and promote propagating and popularize online public services. Thegovernment also should protect personal data and administrative system security to ensure organizationalsystem safety and efficiency.

scholarly journals ANTECEDENT OF CUSTOMER SATISFACTION WITH IMPACT OF LOGISTICS SERVICE QUALITY, E-PAYMENT THROUGH MODERATING ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY

2021 ◽  
Vol 9 (2) ◽  
pp. 283-292
Author(s):  
Shahzad Ahmad Khan ◽  
Ammar Husain ◽  
Ali Haider ◽  
Mubashar Hassan Zia
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Cross Sectional ◽  
Information And Communication ◽  
Logistic Service ◽  
Logistics Service Quality ◽  
Moderating Role

Purpose: Customer Satisfaction is the top priority in all business sectors, so the effect of different variables was evaluated on customer satisfaction which is taken as the dependent. Independent variable is e-Payment, Logistic Service Quality, and e-Traceability. Moderating Role was studied of the Use of ICT (Information and Communication Technology). Methodology: This research was carried out on the logistic companies of major cities of Pakistan, including Islamabad, Peshawar, Lahore, and Karachi. The data was cross-sectional in nature and with the involvement of different geographical locations, data collection took a longer time. 400 questionnaires were distributed among the workers of logistic firms in the above-mentioned big cities of Pakistan. Only 298 responses were acquired out of which 258 were workable. Data were analyzed using SPSS-23. Main Findings: Findings reveal that the moderating role of ICT is insignificant on the relationship between e-Payment and Customer Satisfaction and the use of ICT enhances the Service Quality of Logistics and Customer Satisfaction. The beneficiary of the current research would be the logistics firms of Pakistan as it encompasses different aspects influencing logistic customer satisfaction. Logistic service quality is directly linked to the customer, so the current study can benefit the logistic firm in how to retain customers and ultimately how to increase profitability. Implications/Applications: Current research also describes the utilization of Information and Communication Technology so organizations can design their system according to the modern framework of technology. Novelty/Originality of this study: This research study is based on different logistic services of major cities of Pakistan. The direct impact of independent variables on a dependent variable will be studied along with the moderating effect of Use of ICT on the direct relationships. The practice of logistic services has been changed due to the emergence of the concept of service quality and relationship marketing. Traditionally, logistics has been thought to be a bridge between production and consumption.

G2C Adoption of E-Government in Malaysia

2010 ◽  
Vol 6 (3) ◽  
pp. 57-72 ◽  
Author(s):  
Ramlah Hussein ◽  
Norshidah Mohamed ◽  
Abdul Rahman Ahlan ◽  
Murni Mahmud ◽  
Umar Aditiawarman
Keyword(s):  
Technology Acceptance ◽  
Information And Communication Technology ◽  
Technology Acceptance Model ◽  
Communication Technology ◽  
Electronic Government ◽  
Government Agencies ◽  
Information And Communication ◽  
New Form ◽  
The Government ◽  
Acceptance Model

Electronic government or e-government has long been known as a breakthrough of a new form of communication and transaction between the government and citizens, the government and industries, and among government agencies. Simply, e-government is meant not only to help the government to accomplish its daily administrative activities but also provide an easier way to communicate with external entities like citizens and businesses throughout the utilization of Information and Communication Technology (ICT). With the implementation of e-government in Malaysia, study about Government to Citizens (G2C) adoption is important in reflecting its progress. Against this backdrop, this paper studies G2C adoption in Malaysia by espousing the Technology Acceptance Model (TAM) theory as a framework. Other factors that are believed to influence citizens’ intentions for using the G2C system are also examined.

scholarly journals e-Governance through e-Seva in Tamilnadu

2019 ◽  
Vol 8 (6S3) ◽  
pp. 1369-1372
Keyword(s):  
Developing Countries ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Consumer Satisfaction ◽  
System Stability ◽  
Service Reliability ◽  
Satisfaction Level ◽  
Information And Communication ◽  
The Government

e-governance/e-seva has became a key mantra for the governments to improve their services to the general public after the advancement of Information and communication technology (ICT). India being one of the developing countries, has initiated their ICT services in the form of eSava. Though government started these services in India about four year ago, this study is initiated to find the consumers perception on the eSevacentres and the gaps in the consumer expectations. Three constructs namely, system stability, service reliability and service quality are used in the study to measure the satisfaction. It is found that of the three measures, system stability and service quality have less positive impacts on consumer satisfaction indicating that definitely the government has to improve their service. Whereas the service reliability is better as far as the satisfaction level of the consumers concerned.

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