Police in social media: To protect and share?

First Monday ◽  
2020 ◽  
Author(s):  
Azi Lev-on ◽  
Gal Yavetz
Keyword(s):  
Social Media ◽  
Police Officers ◽  
Information Provision ◽  
Public Organizations ◽  
Media Representation ◽  
Public Organization ◽  
Modes Of Operation ◽  
Theoretical Contribution ◽  
Media Usage ◽  
Internal Social Media

This article explores how senior police officers perceive the presence of the police on social media. While interviewees argued that the police have a “duty of presence” on social media, they also reported that it should focus on information-provision and image-enhancement on the police’s home turf, avoiding confrontations in “external” social media arenas. In addition to its contribution to understanding perceptions of social media in public organizations by collecting data from “elite interviewees,” this paper also makes a theoretical contribution by introducing internal and external social media arenas as significant variables that assist in understanding public organization social media usage. Building on Mergel’s (2013) model of modes of operation of public organizations in social media (representation, engagement, and networking), this study demonstrates that representation prevails in internal social media arenas, while networking is more characteristic of external social media arenas.

Examining the effects of internal social media usage on employee engagement

2020 ◽  
Vol 46 (2) ◽  
pp. 101880 ◽  
Author(s):  
Linjuan Rita Men ◽  
Julie O’Neil ◽  
Michele Ewing
Keyword(s):  
Social Media ◽  
Employee Engagement ◽  
Media Usage ◽  
Internal Social Media

The Evolution of Internal Employer Branding and Employee Engagement: The Temporal Role of Internal Social Media Usage

2021 ◽  
Vol 20 (01) ◽  
pp. 2150012
Author(s):  
Tamanna Agarwal ◽  
Sandeep Arya ◽  
Kamini Bhasin
Keyword(s):  
Social Media ◽  
Employee Engagement ◽  
Organisational Commitment ◽  
Employer Branding ◽  
Attrition Rates ◽  
Media Usage ◽  
Hr Managers ◽  
Internal Social Media ◽  
The Impact ◽  
Over Time

In recent times, Indian IT companies have been facing high attrition rates, especially with young employees having three to seven years of experience. Therefore, this study develops and tests a dynamic model of brand-endorsed employee engagement (EE) and employee retention (ER). Particularly, the carryover and temporal effects of the relationships and constructs are studied to understand how employee behaviour evolves over time. Using two waves of longitudinal data gathered from young employees ([Formula: see text]) of Indian IT companies, the proposed conceptual model is investigated to test the temporal differences in the relationships between internal employer branding (IEB), organisational commitment, EE and ER. Additionally, the impact of employer internal social media usage on the relationships is also examined as an effective human resources (HR) intervention in the evolution process. The findings show that excluding the organisational commitment to EE relationship, the other two relationships between IEB to organisational commitment and EE to ER become stronger over time. Interestingly, while internal social media usage does not exhibit direct effect on organisational commitment or ER, it is instrumental in influencing IEB perception and EE during subsequent periods. Overall, this study offers directions to HR managers in the services sector on how to effectively use social media to engender engagement in employees and ultimately, enhance their intention to stay.

scholarly journals Influencing Factors For Employees’ Usage Intention of Internal Social Media Communication Technologies

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Kristen Nicole Werling
Keyword(s):  
Social Media ◽  
Social Norms ◽  
Communication Technologies ◽  
Motivating Factors ◽  
Communication Quality ◽  
Media Communication ◽  
Media Usage ◽  
Lack Of Information ◽  
Internal Social Media ◽  
Social Media Communication

This study explores motivating and hindering factors for internal social media usage in organizations using the Theory of Planned Behavior. Organizational communication quality was considered as a unique moderating factor between social norms and usage intention. This qualitative study consists of 16 individual interviewees from 6 different organizations. Findings revealed that motivating factors included improvements to: organizational processes, knowledge management, and communication. Hindering factors included a lack of information concerning the personal benefits. It would seem that the better the communication quality is, the more the perceived social norms of usage is supported and thereby the intention for usage.

The Use of Social Media in Public Administration: the Case of Slovakian Local Self-government

2020 ◽  
Vol 21 (1) ◽  
pp. 56-75
Author(s):  
Ondrej Mitaľ
Keyword(s):  
Social Media ◽  
Public Administration ◽  
Information Technologies ◽  
Optimal Solution ◽  
Public Organizations ◽  
The Public ◽  
Media Usage ◽  
Network Usage ◽  
Use Of Social Media ◽  
Facebook Pages

Regarding constantly growing importance of information technologies public organizations try to find optimal solution, which might help to increase the qualitative aspects of relationship between governments and citizens. Experts argue that social media usage have potential to foster participation and engagement of the public. The aim of study is to analyse Facebook profiles of selected Slovakian cities, focusing on the general features of social network usage, content and the purpose of posts published over a four-year period. Besides, the article tries to be theoretical and practical insight to application of social media in public administration. The main finding is based on statement that analysed official Facebook pages mostly include informational posts while calling for opinion and calling for participation represent significantly lower part of total posts. Simultaneously, positive impacts of social media usage have been identified both for public organizations and wider public. Simultaneously, the benefit of the article is associated with fostering an interest in examined issues of social media usage, which we hope might improve the quality of social media strategies and benchlearning processes in other Slovakian cities and hopefully other local self-government units in the European territory. Finally, various limits and perspectives of social media use are discussed in the final part of the article, specially of ideals of democracy, cybersecurity, policymaking, as well as participation and engagement of citizens.

From the Employee Perspective: Organizations’ Administration of Internal Social Media and the Relationship between Social Media Engagement and Relationship Cultivation

2020 ◽  
pp. 232948842094996
Author(s):  
Linjuan Rita Men ◽  
Julie O’Neil ◽  
Michele Ewing
Keyword(s):  
Social Media ◽  
Information Dissemination ◽  
Communication Strategies ◽  
The United States ◽  
Strategic Information ◽  
Employee Perspective ◽  
Media Usage ◽  
Internal Social Media ◽  
Symmetrical Communication ◽  
Organizational Transparency

This study examined communication strategies used by organizations to encourage employee participation on internal social media and analyzed whether employees’ internal social media usage engenders increased transparency and relational outcomes from the employee perspective. Specifically, researchers proposed and tested a conceptual model that links perceived organizational communication strategies (i.e., strategic information dissemination, two-way symmetrical communication), employee internal social media usage, perceived organizational transparency, and employee-organization relationships. Through an online survey of 1,150 employees from various organizations in the United States that had adopted internal social media, results showed that strategic information dissemination and two-way symmetrical communication both encouraged employees’ use of internal social media, which in turn, led to employees’ perception of organizational transparency and quality relationship outcomes with the organization. Theoretical and practical implications are discussed.

scholarly journals The Implication of Internal Social Media on Employee Engagement in IT Companies

2017 ◽  
Vol 4 (1) ◽  
pp. 43-52
Author(s):  
Pavithra Varadharajulu ◽  
S. Meenakumari
Keyword(s):  
Social Media ◽  
Employee Engagement ◽  
Media Usage ◽  
Professional Information ◽  
Internal Social Media ◽  
Media Applications ◽  
The Impact ◽  
The Relationship ◽  
Work Empowerment ◽  
Social Media Tool

The Internal Social Media is a tool and an opportunity for organizations to examine the implications of social media and to upgrade employee engagement. The usage of internal social media applications enables employees to share the personal and professional information and better communication amongst themselves. Increase in the usage of internal social media in corporates degrades work in an organization. In this context, very little research has been conducted to explore the impact of social media tool on the working structure, supervision and work empowerment amongst the employees.  This paper focuses on the relationship between internal social media usage `and employee engagement in IT sector.  The population of the study includes employees of IT sector, sample size of this study being 100 employees. This helps in creating a friendly atmosphere among employees to discuss their ideas, thereby exploring employee engagement. The results indicate that socialization tools enhance technologies, increase the effectiveness of organizational commitment and the level of efficiency in employee engagement. The usage of internal social media is also associated with the level of efficiency and innovation, entrepreneurship, communication, and acceptance of change in the organization.

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