Important as it is, crisis has become the hallmark of the present era, making it necessary to confront, contain, and reduce its negative effects. As a science, crisis management is associated with responding to crises, and as an art, it is about making decisions under exceptional pressure in the absence of information. It also needs to follow methodical practices such as strategic thinking, strategic planning, and strategic management to ensure effectiveness. This chapter provides an overview of crisis management as a discipline, highlighting important aspects, such as the definition of crisis and related terms (accident, conflict, danger, and disaster), concepts, causes, and characteristics, and distinguishing between crisis management and management crisis in practice. The study also outlines a typical crisis life cycle and its phases (shock phase, regression phase, recognition phase, and adaptation phase). The research then moves to identifying crisis management strategies, defining preventive strategy technique, emphasizing the importance of effective strategic practices in crisis management, and minimizing their impact. The research concludes by proposing a model to increase the effectiveness of crisis management through effective strategic practices at the state level.
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19
