scholarly journals Organizational reputation within the Framework of Total Quality Management: the University of Jordan as a Model

2021 ◽  
Vol 14 (12) ◽  
pp. 27
Author(s):  
Enas Ahmed Al Shuqairat ◽  
Mohammed Salem Al-Shura
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Validity And Reliability ◽  
Organizational Reputation ◽  
University Of Jordan ◽  
High Standards ◽  
The University ◽  
High Degree

This study aimed to identify the organizational reputation of the University of Jordan (a model) in the context of its application of total quality management. The study sample consisted of (350) faculty members at the University of Jordan. The study also used the (questionnaire) tool that it developed is collect data after verifying its validity and reliability. The results of the study showed that there is a high degree in the achievement of the University of Jordan for Total Quality Management, which was reflected on its reputation, and that there were significant statistically significant differences at the level (a ≤ 0.05) in the university’s reputation as a result of its application of the principles of total quality management, which was explained by the high standards of the organizational reputation variable, starting with In terms of (creativity/strength of financial position/quality of service/social responsibility), the criterion of attractiveness was the least effective. Among the recommendations that came: maintaining the application of total quality management in the University of Jordan more effectively with continuous development and improvement, and working on marketing the University of Jordan to further improve the image in the minds of beneficiaries (existing and new prospects).

scholarly journals Organizational reputation within the Framework of Total Quality Management: the University of Jordan as a Model

2021 ◽  
Vol 14 (12) ◽  
pp. 41
Author(s):  
Enas Ahmed Al Shuqairat ◽  
Mohammed Salem Al-Shura
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Validity And Reliability ◽  
Organizational Reputation ◽  
University Of Jordan ◽  
High Standards ◽  
The University ◽  
High Degree

This study aimed to identify the organizational reputation of the University of Jordan (a model) in the context of its application of total quality management. The study sample consisted of (350) faculty members at the University of Jordan. The study also used the (questionnaire) tool that it developed is collect data after verifying its validity and reliability. The results of the study showed that there is a high degree in the achievement of the University of Jordan for Total Quality Management, which was reflected on its reputation, and that there were significant statistically significant differences at the level (a ≤ 0.05) in the university’s reputation as a result of its application of the principles of total quality management, which was explained by the high standards of the organizational reputation variable, starting with In terms of (creativity/strength of financial position/quality of service/social responsibility), the criterion of attractiveness was the least effective. Among the recommendations that came: maintaining the application of total quality management in the University of Jordan more effectively with continuous development and improvement, and working on marketing the University of Jordan to further improve the image in the minds of beneficiaries (existing and new prospects).

scholarly journals Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos

2020 ◽  
Vol 8 (2) ◽  
pp. 87
Author(s):  
B.O. Abimbola ◽  
E.O. Oyatoye ◽  
O.G. Oyenuga
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Management Practices ◽  
Employee Commitment ◽  
Total Quality ◽  
Tertiary Institutions ◽  
The University

<p>The quality of education offered by the tertiary institutions in Nigeria in recent times has critically degenerated. Unfortunately, this has led to the unprecedented rise in the poor quality of Nigerian graduates which contributes to the very alarming high rate of unemployment in the country. This article therefore examines the relationship between total quality management (TQM), employee commitment and competitive advantage among tertiary institutions in Lagos State with a particular focus on the University of Lagos, using a survey research design with a random selection of 350 respondents from a population of 2,047 staff strength across the 11 faculties in the university. The data used for this article were derived from a systematic review of the relevant literature and a structured questionnaire. The data obtained from the questionnaire was subjected to descriptive and inferential statistics. The result showed that the adoption of total quality management practices and employee commitment significantly affects competitive advantage. The findings suggest that proper adoption of TQM practices coupled with employee commitment will guarantee competitive advantage outcomes measured in terms of increase in revenue, customer satisfaction and employee satisfaction. TQM and employee commitment through its principles can successfully contribute to enhanced organizational performance and dynamic competitiveness.</p>

Measuring The Perception And Attitudes Of The Students Of The Faculty Of Business Administration From The Application Total Quality Management In Administrative Education

2018 ◽  
Vol 2 (3) ◽  
pp. 18-40
Author(s):  
Mouraj Houari
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Administration ◽  
Quality Of Services ◽  
Global Changes ◽  
Total Quality ◽  
Management Philosophy ◽  
Global University ◽  
The University

Is the quality of services and basic job is to be given to any department of the utmost importance and providing the appropriate environment and appropriate to provide the basics and requirements of this post, to go towards services in this era, and a university course and service functions to be interest in it today that the quality of services provided by Community to accompany the production - the student - and research programs, develop and provide training and training and motivation to ensure quality, where the quality and the quality of public services is inevitable in light of global changes and transformations, which must inculcate a culture of quality or idea at all Levels of the university. The goal is a global university is the development and renovation and modernization, and to reduce this must change and the introduction of the reasons for and methods of TQM is the most important methods of change and require the latter to re-engineering the education system by introducing a new set of rules surplus to organizational success Of the University, also needs a system for the quality of educational services and research and administrative and financial specifications in the ISO, the university has become today responsible for the preparation of graduates and the preparation of research, but only now have today is to provide the regulatory environment and the purpose of work and solve problems in society Given the importance and application of TQM in universities, the direct impact of "student" on the applicability of this administration support through his or rejection of the philosophy of our modern analytical study of the positions of students of the College of Business Administration, University of Laghouat by the application of TQM in education administration. According to the study the following problems: What is the position of students from the Faculty of Business Administration at the University of LAGHOUAT by the application of TQM?   We believe that the study of this problem our way into the importance of studying the problems of the following subsidiary:   How understanding and knowledge of students Total Quality Management philosophy? How contribution of the Department of the University through their decisions and to influence the position of a student by the application of total quality management philosophy? How understanding and knowledge of students Total Quality Management philosophy?    

scholarly journals The reality of the application of Total Quality Management from the standpoint of supervisors National Endowment for the provision and reserve in M’SILA model

2018 ◽  
Vol 222 (2) ◽  
pp. 193-214
Author(s):  
Asst.Prof.Dr. Taha Saleh Hamou ◽  
Asst.Prof.Dr. Misbah Alttahir Jallab
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Total Quality Management ◽  
Enterprise Management ◽  
National Endowment ◽  
Total Quality ◽  
Descriptive Data ◽  
Banking Institution ◽  
High Degree

The present study addressed the issue of the overall quality of the Algerian enterprise management through the viewpoint of some supervisors, so that the study was conducted on a sample of ten supervisors National Fund for the provision and reserve in M’sila a banking institution. The study applied a questionnaire to ensure total quality management dimensions, in order to identify the extent of the application of these principles, using the descriptive data and the appropriate statistics, the study found that more than 80% of the supervisors confirmed that they are applying TQM is a high degree dimensions on customers, workers and improve operations and administrative requirements of the competition and organizational culture

Perubahan Budaya dan Tinjauan Islam terhadap Manajemen Mutu Terpadu Pendidikan Islam di Pondok Pesantren Daar El Manshur

2021 ◽  
Vol 3 (3) ◽  
pp. 319-341
Author(s):  
Ade Salamun ◽  
Maemunah Sa’diyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Cultural Change ◽  
Qualitative Method ◽  
Boarding School ◽  
Boarding Schools ◽  
Total Quality ◽  
Fully Integrated ◽  
Depth Interview

This study aims to provide an overview of the process of cultural change through total quality management in Islamic perspective carried out at Daar El Manshur Islamic Boarding School. The method of the study is qualitative method by using in-depth interview techniques with informants. This research was conducted at the Daar El Manshur Islamic Boarding School, Depok City, West Java. Data analysis was carried out using content analysis with the stages of reducing data, triangulating data, presenting data descriptively, and drawing conclusions/verification. The results showed that cultural change through total quality management at Daar El Manshur Islamic Boarding School was seen from 7 focuses. The focus of planning for Islamic boarding schools is still focused on current conditions. The focus of the organization is participatory by involving all individuals to improve the quality of education and to develop Islamic boarding schools. The focus of control is still in the form of monitoring and supervising each section based on the existing SOP. The focus of communication has been two-way communication. The focus of the decision is still reactive and not based on well planning even though decisions are made based on deliberation and consensus. The focus of functional management has not been fully integrated. The focus of quality management is still reactive because it is still in the stage of finding the best and most suitable method to be applied in Islamic boarding schools. Therefore, the process of cultural change at Daar El Manshur Islamic Boarding School has begun to occur.

scholarly journals TOTAL QUALITY MANAGEMENT IN MOROCCAN UNIVERSITIES : READING IN THE REALITY OF PRACTICE IN THE LIGHT OF INTERNATIONAL EXPÉRIENCES

2021 ◽  
Vol 03 (03) ◽  
pp. 247-257
Author(s):  
Saadia LADBES
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
The State ◽  
Total Quality ◽  
Management Planning ◽  
Higher Education System ◽  
International Experiences ◽  
The Difference ◽  
The University

In Morocco, there is a crisis that has not yet found its way to serious and decisive treatment, which is the output crisis of the higher education system. Though the successive public policies seek to contain correctional projects and initiatives, they have not made the difference, and have not set out effective and efficient tracks in developing mechanisms for evaluation, development and reconstruction, to produce educational and learning outputs that contribute to the real takeover of the State's development aspirations. The weak capacity of Moroccan universities to respond rapidly to the global, economic, cultural and technological variables imposed by globalization and securing the conditions for social, economic, political and security stability of the state, requires bypassing through advanced science-based treatment of quality and value of achievement. The issue of total quality management in higher education institutions may be raised by including international experiences that have succeeded to curb the regulatory and administrative failure of its educational institutions, to enhance the chances of Moroccan universities to transfer higher education in Morocco from traditional measure to modern measure by applying quality control standards in management, planning and implementation, in accordance with a strategy that is supported by the State and the University.

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

Sign in / Sign up

Export Citation Format

Share Document