THE E-LEARNING SYSTEM SUCCESS: ASSESSMENT OF THE SERVICE QUALITY USING BINOMINAL LOGISTIC REGRESSION

While universities have been trying to focus their resources and attention on improving e-learning, many universities seem to be lagging behind students' increasing demands and expectations. In order to sustainably grow in an increasingly competitive e-learning environment, it is clear that universities must provide e-learning students with high quality services. To do this, universities are required to understand the attributes that e-learning students use to evaluate service quality. Unfortunately, little research on e-learning service quality has been conducted. This study developed and validated an instrument to measure student perceived e-learning service quality. Based on the relevant literature review and using responses from 1,232 e-learning students, the authors validated a three-factor e-learning service quality instrument involving e-learning system quality, e-learning instructor and course materials quality, and e-learning administrative and support service quality. Among these three factors, e-learning system quality makes the highest contribution to overall e-learning service quality, followed by e-learning instructor and course materials quality, and e-learning administrative and support service quality. This scale provides a useful measurement for researchers who wish to measure e-learning service quality and for university administrators and managers who want to enhance universities' e-learning servie quality.

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Measuring E-Learners' Perceptions of Service Quality

Journal of Organizational and End User Computing ◽

10.4018/joeuc.2019040105 ◽

2019 ◽

Vol 31 (2) ◽

pp. 83-104 ◽

Cited By ~ 12

Author(s):

Silvester Ivanaj ◽

Grâce-Blache Nganmini ◽

Alain Antoine

Keyword(s):

Service Quality ◽

Learning System ◽

Educational Institutions ◽

Individual Student ◽

Learning Context ◽

Confirmatory Factor Analyses ◽

Five Dimensions ◽

Determining Factors ◽

E Learning ◽

Attention To Students

This article examines the factors of e-learners' perceptions of service quality in terms of the physical appearance of the learning management system, students' assurance of personnel's level of knowledge, and the customized attention to students' needs. The authors use a survey to measure the five dimensions of the SERVQUAL scale, adapted to the e-learning context. A total of 325 responses were obtained. To validate their scale, the authors performed exploratory and confirmatory factor analyses. They found that the most important determining factors for e-learning are: ergonomics, corresponding to the attractiveness of the e-learning system; assurance, corresponding to instructors' ability to satisfy students' needs; and empathy, corresponding to the attention given to each individual student. The authors also found that in the context of e-learning, the relative importance of the dimensions of perceived quality is different from what is typically observed in more traditional services. Their findings enable educational institutions to improve their understanding of the expectations and perceptions of e-learners.

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e-Learning System and Content Development towards the Improvement of Service Quality

Journal of the Japan Society for Precision Engineering ◽

10.2493/jjspe.75.457 ◽

2009 ◽

Vol 75 (4) ◽

pp. 457-460

Author(s):

Yoshiki SAKURAI

Keyword(s):

Service Quality ◽

Learning System ◽

Content Development ◽

E Learning

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A Proposed Framework Factors of the Acceptance of Recommender Systems in E Learning for Saudi Universities

Design Solutions for User-Centric Information Systems - Advances in Human and Social Aspects of Technology ◽

10.4018/978-1-5225-1944-7.ch006 ◽

2017 ◽

pp. 106-123

Author(s):

Hadeel Alharbi ◽

Kamaljeet Sandhu

Keyword(s):

Developing Countries ◽

Service Quality ◽

Recommender Systems ◽

Learning System ◽

Technological Environment ◽

Instructor Experience ◽

E Learning ◽

Service Standards ◽

The Impact ◽

Student Instructor

There is still a gap of knowledge on the usage of recommender systems in Saudi universities and the wider issue of technological change in the universities of developing countries. Relatively, this lack of knowledge is an issue to universities seeking to meet students/instructors' expectations and requirements by offering consistently high perceived service standards of e-learning services in a rapidly changing technological environment. To address this issue, this paper seeks to explore the impact of the acceptance and adoption of recommender systems in e-leaning for Saudi universities and this will help to investigate the students/instructors experience according to the e-learning service quality. Thus, a proposed e-framework has been presented. Such framework describes the factors of acceptance (such as service quality, student/instructor experience, and Human Computer Interaction guidelines) should be considered in the e-learning system because it is viewed as a determinant of student/instructor/university satisfaction.

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A Review of e-Learning System Success Models

10.1007/978-3-030-90318-3_42 ◽

2021 ◽

pp. 511-526

Author(s):

M. E. Rankapola ◽

T. Zuva

Keyword(s):

Learning System ◽

E Learning ◽

System Success

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Factors Influencing E-learning System Success During COVID-19 Pandemic (Case Study: Faculty of Computer Science, Universitas Indonesia)

10.1109/icacsis53237.2021.9631313 ◽

2021 ◽

Author(s):

Rezky Dwi Amaliah Nadir ◽

Hisyam Athaya ◽

Dana Indra Sensuse ◽

Kautsarina ◽

Ryan Randy Survono

Keyword(s):

Computer Science ◽

Learning System ◽

Factors Influencing ◽

E Learning ◽

System Success

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Student E-Learning Satisfaction During The Covid-19 Pandemic in Bali, Indonesia

Jurnal Economia ◽

10.21831/economia.v17i1.33196 ◽

2021 ◽

Vol 17 (1) ◽

pp. 141-151

Author(s):

Ni Kadek Suryani ◽

Ida Ayu Putu Widani Sugianingrat

Keyword(s):

Student Satisfaction ◽

Positive Relationship ◽

Learning System ◽

Education Programs ◽

Technical Limitation ◽

Learning Satisfaction ◽

Learning Attitude ◽

E Learning ◽

Learning Flexibility ◽

System Success

Abstract: The Covid-19 has led to comprehensive changes in the education sector. Physical distancing requirements have seen education programs in Denpasar city, Bali province, Indonesia move online. During the Covid-19 pandemic from February-May) 2020, this study was conducted to determine student e-learning satisfaction and e-learning system success. Student satisfaction was measured by e-learning attitude, e-learning quality, and e-learning flexibility. The research was conducted at two private universities in Bali, Indonesia and involved 257 respondents. Respondents were student actively engaged in e-learning during Covid-19. The results found a significant positive relationship between student e-learning attitude and e-learning quality on student e-learning satisfaction, and also student e-learning satisfaction on e-learning system success; however, the influence of e-Learning flexibility on student e-learning satisfaction was not significant. Universities can improve e-learning results by considering the technical limitation students face for e-learning and improving the flexibility of access to online teachers.Keywords: e-learning attitude, e-learning quality, e-learning flexibility, student e learning satisfaction, e-learning system successKepuasan Siswa Mengikuti E-Learning Selama Pandemi Covid-19 di IndonesiaAbstrak:Terjadinya pandemi Covid-19 mengakibatkan berbagai perubahan terjadi di seluruh dunia, termasuk di sektor pendidikan. Penerapan jarak fisik menyebabkan program pembelajaran dilakukan secara online, termasuk pada program pendidikan di kota Denpasar, Provinsi Bali, Indonesia. Penelitian ini dilakukan selama pandemi Covid-19 (Feb-Mei) 2020, bertujuan untuk mengetahui kepuasan mahasiswa mengikuti program e-Learning dan keberhasilan program e-Learning selama pandemi Covid-19. Pengukuran kepuasan mahasiswa dilakukan melalui variabel sikap mahasiswa, kualitas e-learning, dan fleksibilitas e-learning. Lokasi penelitian dilakukan di dua Universitas swasta di Bali, Indonesia, dengan populasi 718 dan 257 sampel yang diambil menggunakan formula Slovin. Responden adalah mahasiswa aktif yang mengikuti e-learning selama Covid-19. Data dianalisis menggunakan program SmartPLS 3,0. Hasil menemukan bahwa tiga hipotesis diterima dan satu hipotesis ditolak dari empat hipotesis yang diusulkan. Universitas diharapkan untuk memperhatikan waktu dan tempat pelaksanaan yang nyaman bagi mahasiswa dalam mengikuti pembelajaran e-learning demi meningkatkan kepuasan mereka terhadap program e-learning.Kata kunci: sikap e-learning, kualitas e-learning, fleksibilitas e-learning, kepuasan e-learning siswa, keberhasilan sistem e-learning

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Conceptual Model of User Satisfaction as Mediator of E-Learning Services and System Quality on Students’ Individual Performance

International Journal of Research in Engineering, Science and Management ◽

10.47607/ijresm.2021.466 ◽

2021 ◽

Vol 4 (1) ◽

pp. 60-65

Author(s):

Muhammad Hafiz Riandi ◽

Harianto Respati ◽

Syarif Hidayatullah

Keyword(s):

Conceptual Model ◽

User Satisfaction ◽

Individual Performance ◽

Learning System ◽

System Quality ◽

Literature Study ◽

Depth Study ◽

E Learning ◽

System Success ◽

Relationship Of

This study aims to collect the required information to construct a conceptual model to measure e-learning information system success in higher education setting. The methodology used in this study is literature study which was done by comparing six articles from international journals across the globe. Other articles as well as books were also used to support the findings in this study. Further in-depth study and comparisons was made to find suitable variables to evaluate e-learning system success. The conclusion of this study is a conceptual model which implements user satisfaction as mediating variable of the relationship of elearning service quality and system quality on students' individual performance as a measure of e-learning system success. Furthermore, this conceptual model can be an essential reference to be implemented in further related research.

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