Measuring E-Learners' Perceptions of Service Quality

2019 ◽  
Vol 31 (2) ◽  
pp. 83-104 ◽  
Author(s):  
Silvester Ivanaj ◽  
Grâce-Blache Nganmini ◽  
Alain Antoine
Keyword(s):  
Service Quality ◽  
Learning System ◽  
Educational Institutions ◽  
Individual Student ◽  
Learning Context ◽  
Confirmatory Factor Analyses ◽  
Five Dimensions ◽  
Determining Factors ◽  
E Learning ◽  
Attention To Students

This article examines the factors of e-learners' perceptions of service quality in terms of the physical appearance of the learning management system, students' assurance of personnel's level of knowledge, and the customized attention to students' needs. The authors use a survey to measure the five dimensions of the SERVQUAL scale, adapted to the e-learning context. A total of 325 responses were obtained. To validate their scale, the authors performed exploratory and confirmatory factor analyses. They found that the most important determining factors for e-learning are: ergonomics, corresponding to the attractiveness of the e-learning system; assurance, corresponding to instructors' ability to satisfy students' needs; and empathy, corresponding to the attention given to each individual student. The authors also found that in the context of e-learning, the relative importance of the dimensions of perceived quality is different from what is typically observed in more traditional services. Their findings enable educational institutions to improve their understanding of the expectations and perceptions of e-learners.

scholarly journals Profile reliability to improve recommendation in social-learning context

2018 ◽  
Vol 44 (2) ◽  
pp. 433-454 ◽  
Author(s):  
Corinne Amel Zayani ◽  
Leila Ghorbel ◽  
Ikram Amous ◽  
Manel Mezghanni ◽  
André Péninou ◽  
...  
Keyword(s):  
Social Network ◽  
Social Learning ◽  
Learning System ◽  
Learning Context ◽  
Content Type ◽  
Semantic Relationships ◽  
The Hierarchical Structure ◽  
E Learning ◽  
Many Sources

Purpose Generally, the user requires customized information reflecting his/her current needs and interests that are stored in his/her profile. There are many sources which may provide beneficial information to enrich the user’s interests such as his/her social network for recommendation purposes. The proposed approach rests basically on predicting the reliability of the users’ profiles which may contain conflictual interests. The paper aims to discuss this issue. Design/methodology/approach This approach handles conflicts by detecting the reliability of neighbors’ profiles of a user. The authors consider that these profiles are dependent on one another as they may contain interests that are enriched from non-reliable profiles. The dependency relationship is determined between profiles, each of which contains interests that are structured based on k-means algorithm. This structure takes into consideration not only the evolutionary aspect of interests but also their semantic relationships. Findings The proposed approach was validated in a social-learning context as evaluations were conducted on learners who are members of Moodle e-learning system and Delicious social network. The quality of the created interest structure is assessed. Then, the result of the profile reliability is evaluated. The obtained results are satisfactory. These results could promote recommendation systems as the selection of interests that are considered of enrichment depends on the reliability of the profiles where they are stored. Research limitations/implications Some specific limitations are recorded. As the quality of the created interest structure would evolve in order to improve the profile reliability result. In addition, as Delicious is used as a main data source for the learner’s interest enrichment, it was necessary to obtain interests from other sources, such as e-recruitement systems. Originality/value This research is among the pioneer papers to combine the semantic as well as the hierarchical structure of interests and conflict resolution based on a profile reliability approach.

scholarly journals Development of E-Learning in a Modern Technical University

2021 ◽  
Author(s):  
Sergey Kulik ◽  
◽  
Ivan Aladyshkin ◽  
Svetlana Kalmykova ◽  
Maria Odinokaya ◽  
...  
Keyword(s):  
Professional Training ◽  
Systematic Approach ◽  
Educational Process ◽  
Learning System ◽  
Educational Institutions ◽  
Learning Models ◽  
New Learning ◽  
E Learning ◽  
Coronavirus Infection ◽  
Engineering Personnel

The article is devoted to the increasing role and prospects for the development of e-learning in modern transformation of higher polytechnic education. In the context of preventing the spread of coronavirus infection COVID-19 and the transition of universities to various forms of distance education, this issue is of particular relevance. The aim of the study is to assess the process of introducing e-learning into the educational process of higher technical educational institutions in Russia. The methodological basis of the work was the analytical and systematic approach to the study of the object of research using methods of data systematization, evaluative analysis and forecasting, as well as logical generalization. The authors come to the conclusion that the introduction of e-learning in technical universities in Russia until recently played a supporting role in the reorganization and optimization of the processes of training engineering personnel. The development of e-learning helped to reduce the costs of the educational process, reduce the number of employees, as well as solve the problem of the classroom fund. An important role in the development of e-learning was played by the desire to increase the rating indicators. The desire to expand non-budgetary sources of funding for modern technical universities and the possibility of implementing new learning models were only additional incentives for expanding the e-learning system. The results of this study can be used in further studying the digitalization of higher education and assessing the prospects for the development of professional training in Russia.

Assessing the impact of cultural characteristics, economic situations, skills and knowledge on the development and success of cloud-based e-learning systems in the COVID-19 era

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Luyan Teng ◽  
Qinyi Tan ◽  
Ali Ehsani
Keyword(s):  
Cloud Computing ◽  
Learning System ◽  
Educational Institutions ◽  
Cultural Characteristics ◽  
Content Type ◽  
Learning Platform ◽  
E Learning ◽  
Training Courses ◽  
The Impact ◽  
The Relationship

PurposeOne of the most significant threats of COVID-19 in the world is the closure of universities, schools, training courses and even companies and organizations. In such a situation and with the free time that has arisen, this threat of education closure can become a golden opportunity for learning and progress in virtual education. E-learning uses information technology (IT) to distribute knowledge and information for training and education. Also, cloud computing is a technology utilized in the IT domain. It can be employed in performing e-learning. Therefore, the main goal of this study is to assess the impact of cultural characteristics, economic situations, skills and knowledge on the development and success of CELS in the COVID-19 era.Design/methodology/approachCloud-based e-learning system (CELS) provides all e-learning requirements like software and hardware resources to promote conventional e-learning technologies. The CELS stands on several factors of diverse aspects that have been of high significance in CELS success. So, these systems must be checked to analyze their significance rate and successfully carry out their effectiveness. On the other hand, these days, the 2019 coronavirus disease (COVID-19) changes our daily lifestyles. Therefore, the present investigation provides a new model investigating the development and success of CELS in the COVID-19 era. Also, an online questionnaire was used to gather the data. The content validity of the questionnaire was obtained by applying the opinions of ten experts from e-learning specialists. The collected data are analyzed using LISREL and Smart PLS software.FindingsThe results from the path coefficient and the sample t-test have implied that skills and knowledge positively influence CELS in the COVID-19 era. In addition, the relationship between cultural characteristics and CELS in the COVID-19 era has been positive and significant. The relationship between the economic situations and the CELS in the COVID-19 era is positive and significant.Practical implicationsThe proposed model helps managers get a big picture of CELS necessities and more effectively in the COVID-19 era. This research has a unique impact on universities to develop an e-learning platform to facilitate the education process in the COVID-19 era. It provides guidelines for educational institutions to effectively implement the learning management system to facilitate students' education.Originality/valueCELS are getting increasingly essential to offer training courses more efficiently in educational institutions. Although the intersection between cloud computing and e-learning has increasingly grown in both practical and academic contexts, few studies on the impact of cultural characteristics, economic situations, skills and knowledge on the development and success of CELS in the COVID-19 era. This paper explores the ignored but critically important subject of CELS. This paper's main contribution is to present a new and integrated model containing the essential aspects of the development and success of CELS in the COVID-19 era. The proposed framework comprises cultural characteristics, economic situations, skills and knowledge aspects simultaneously, as well as sub-criteria denoting each element.

Facilitating Learning Resource Retrieval for Students with Disabilities through an Ontology-Driven and Disability-Aware Virtual Learning Environment

2015 ◽  
Vol 5 (3) ◽  
pp. 75-98 ◽  
Author(s):  
Julius T. Nganji ◽  
Mike Brayshaw
Keyword(s):  
Students With Disabilities ◽  
Virtual Learning ◽  
Relevant Information ◽  
Virtual Learning Environment ◽  
Learning System ◽  
Educational Institutions ◽  
Technology In Education ◽  
Learning Materials ◽  
Web Based ◽  
E Learning

Existing virtual learning environments (VLEs) in educational institutions are not designed with the expectation that students with disabilities will use them. Consequently, retrieving relevant information by some students with disabilities is a challenging task. The focus of this study was to propose the design of VLEs to incorporate ontologies that facilitate information retrieval by students with disabilities in their learning, thus serving as a semantic web-based assistive technology in education. An Ontology-Driven Disability-Aware Personalised E-Learning System (ONTODAPS) was designed and then used to recommend specific learning materials to learners based on their learning goal and disability type. Preliminary results of the evaluation of ONTODAPS, by 30 students with disabilities, indicate that 70% of the participants found ONTODAPS to offer a better personalisation, better access to learning materials (68%) and is easier to use (63%) in retrieving learning materials than Sakai. Thus ONTODAPS serves as an assistive tool in their education through retrieval of relevant learning materials in a suitable format which is compatible with their disability.

Information Security Perspective of a Learning Management System

2013 ◽  
Vol 4 (2) ◽  
pp. 9-18
Author(s):  
Mohd Faiz Hilmi ◽  
Shahrier Pawanchik ◽  
Yanti Mustapha ◽  
Hafizi Muhamad Ali
Keyword(s):  
Information Technology ◽  
Information Security ◽  
Management System ◽  
Learning Management System ◽  
Learning System ◽  
The Internet ◽  
Specific Information ◽  
Learning Context ◽  
E Learning ◽  
Learning Management

The advancement of information technology has changed the education landscape. The process of teaching is no longer the same. Information technology has made e-learning possible and available on a large scale. The main component of an e-learning is a learning management system (LMS). LMS has been widely used and are accessible through the Internet. By connected and accessed to the Internet, LMS are exposed to various threats. Proper understanding of these threats combined with strategy and best practices countermeasures will ensure a safe learning environment. Therefore this study will look into the information security aspect of LMS. There are two main purpose of this study. First, this study provides a review of information security in e-learning environments and explains the important of information security. Confidentiality, integrity and availability are considered to be the primary pillars of information security. In addition to these pillars, the International Information Systems Security Certification Consortium introduced a common body of knowledge (CBK) comprised of ten domains relating to specific information security topics. These domains are the foundation of security practices for those involved in information security. In this article, each of these is explained within an e-learning context. It is recommended that institutions employing e-learning adhere to these domains. By applying the principles and practices associated with each domain, e-learning institutions should be able to provide an e-learning system with high confidentiality, integrity and availability. The second purpose of this study is to understand student perception of an information security perspective of an e-learning management system. To achieve this purpose, a survey was conducted targeted at undergraduate students in a distance learning program. 497 students responded to a survey questionnaires. Apart from demographics information, the survey asked the respondent to rate six statements related to how they perceived security of the learning management system which they are currently using. All six statements are rated using a five point Likert scale anchored at 1 (Not at all) to 5 (Very much). Frequencies analysis was conducted to show the profile of the respondent. Overall, respondent has strong positive perceptions towards security of their LMS. This study provides an overall picture of information security elements of a learning management system. It can serve as an introduction which help LMS administrator to understand the issues and possibilities related to the safety of LMS.

Development and Validation of an Instrument to Measure Student Perceived E-Learning Service Quality

2019 ◽  
Vol 15 (2) ◽  
pp. 15-42 ◽  
Author(s):  
Long Pham ◽  
Kioh Kim ◽  
Bruce Walker ◽  
Thomas DeNardin ◽  
Hanh Le
Keyword(s):  
Service Quality ◽  
Relevant Literature ◽  
Support Service ◽  
Learning System ◽  
System Quality ◽  
University Administrators ◽  
Course Materials ◽  
E Learning ◽  
Development And Validation ◽  
Quality Instrument

While universities have been trying to focus their resources and attention on improving e-learning, many universities seem to be lagging behind students' increasing demands and expectations. In order to sustainably grow in an increasingly competitive e-learning environment, it is clear that universities must provide e-learning students with high quality services. To do this, universities are required to understand the attributes that e-learning students use to evaluate service quality. Unfortunately, little research on e-learning service quality has been conducted. This study developed and validated an instrument to measure student perceived e-learning service quality. Based on the relevant literature review and using responses from 1,232 e-learning students, the authors validated a three-factor e-learning service quality instrument involving e-learning system quality, e-learning instructor and course materials quality, and e-learning administrative and support service quality. Among these three factors, e-learning system quality makes the highest contribution to overall e-learning service quality, followed by e-learning instructor and course materials quality, and e-learning administrative and support service quality. This scale provides a useful measurement for researchers who wish to measure e-learning service quality and for university administrators and managers who want to enhance universities' e-learning servie quality.

scholarly journals Toward Social Media Content Recommendation Integrated with Data Science and Machine Learning Approach for E-Learners

Symmetry ◽  
2020 ◽  
Vol 12 (11) ◽  
pp. 1798 ◽  
Author(s):  
Zeinab Shahbazi ◽  
Yung Cheol Byun
Keyword(s):  
Social Media ◽  
Computer Science ◽  
Data Science ◽  
Learning System ◽  
Local Context ◽  
Great Success ◽  
Learning Context ◽  
Wide Range ◽  
E Learning ◽  
Learning Software

Electronic Learning (e-learning) has made a great success and recently been estimated as a billion-dollar industry. The users of e-learning acquire knowledge of diversified content available in an application using innovative means. There is much e-learning software available—for example, LMS (Learning Management System) and Moodle. The functionalities of this software were reviewed and we recognized that learners have particular problems in getting relevant recommendations. For example, there might be essential discussions about a particular topic on social networks, such as Twitter, but that discussion is not linked up and recommended to the learners for getting the latest updates on technology-updated news related to their learning context. This has been set as the focus of the current project based on symmetry between user project specification. The developed project recommends relevant symmetric articles to e-learners from the social network of Twitter and the academic platform of DBLP. For recommendations, a Reinforcement learning model with optimization is employed, which utilizes the learners’ local context, learners’ profile available in the e-learning system, and the learners’ historical views. The recommendations by the system are relevant tweets, popular relevant Twitter users, and research papers from DBLP. For matching the local context, profile, and history with the tweet text, we recognized that terms in the e-learning system need to be expanded to cover a wide range of concepts. However, this diversification should not include such terms which are irrelevant. To expand terms of the local context, profile and history, the software used the dataset of Grow-bag, which builds concept graphs of large-scale Computer Science topics based on the co-occurrence scores of Computer Science terms. This application demonstrated the need and success of e-learning software that is linked with social media and sends recommendations for the content being learned by the e-Learners in the e-learning environment. However, the current application only focuses on the Computer Science domain. There is a need for generalizing such applications to other domains in the future.

scholarly journals Optimalisasi Penggunaan E-learning dengan Model Delone dan McClean

2020 ◽  
Vol 4 (2) ◽  
pp. 141
Author(s):  
Elsi Puspita Sari ◽  
Sukardi Sukardi
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Quantitative Method ◽  
Educational Institutions ◽  
Good Service ◽  
Quality Of Information ◽  
E Learning ◽  
Good Measurement ◽  
The University

The University of Padang (UNP) is one of the educational institutions in implementing e-learning. This research used quantitative method. The researcher evaluated e-learning by using the information success system DeLone & McClean model. This research was expected to be able to find out the overview of UNP e-learning. Based on data analysis, it showed that respondents’ level of achievement (TCR) reached 88.07% was categorized into good. The quality of information showed that the TCR reached 87.36% was categorized into good. Service quality of TCR reached 87.76% was categorized into good. The use that TCR reached 88.24% was categorized into good. Respondents’ satisfaction showed that TCR reached 88.73% was categorized into good. The benefit of TCR reached 84.10% was categorized into good. So, e-learning of Padang University had "Good" measurement on all variables, of course it would affect the use of e-learning itself, especially managed by educators and students' use.

scholarly journals DEVELOPMENT OF A MODERN E-LEARNING SYSTEM IN THE UNIVERSITY

2020 ◽  
Vol 2 (1) ◽  
pp. 95-102
Author(s):  
V. M. Kukharenko ◽  
◽  
Keyword(s):  
High Efficiency ◽  
Educational Institution ◽  
Educational Process ◽  
Learning System ◽  
Educational Institutions ◽  
Educational Organization ◽  
The World ◽  
E Learning ◽  
The University ◽  
Distance Courses

This paper analyzes the world sources and considers the evolution of the e-learning system in the world, which are necessary for the formation of the e-learning system of the educational institution. The object of research is modern information pedagogical technologies that change the educational process. Subject of research – various educational technologies (distance, mixed, mobile, micro-) learning that influence the effectiveness of the educational process. The purpose is to identify the main elements that create the global e-learning system and to define the structure of the system for use in educational institutions. It is shown that in the first stage distance courses played the role of delivery of educational materials to the student. The development of web 2.0 technology and the advent of LMS have changed the way we learn. Pedagogical theories, the pedagogical instructional model ADDIE, and the use of Bloom's taxonomy allowed for student collaboration and active communication. The distance learning course is focused on achieving and measuring learning outcomes. In the third stage, all components of the world eLearning system are present: methodical, informational, technological, software and technical, personnel, regulatory, planning and development, monitoring and control. The components of the subsystems are variable in nature. Such a system is the basis for the strategy and tactics of the development of the e-learning system in the educational organization and its structural units. The most important is the planning and development subsystem, which defines the ways of development of the educational organization, the strategy and tactics of development of the e-learning system of the university, the required staff potential and the system of professional development of teachers. For its effective work it is necessary to have trained content curators who follow the most influential content curators of the world. Members of this team provide certification for distance courses in accordance with the organization standard. National Technical University "Kharkiv Polytechnic Institute" conducts systematic work in this area, conducts open distance courses for developers, tutors, content curators and experts for teachers of educational institutions of Ukraine. Developed distance courses that measure the competence of trained professionals ensure high efficiency of dual learning. More than 2,100 teachers of educational establishments of Ukraine have enrolled in the open distance courses, more than 320 teachers have successfully completed the courses.

scholarly journals Designing and integrating reusable learning objects for meaningful learning: Cases from a graduate programme

2017 ◽  
Author(s):  
Joyce Hwee Ling Koh
Keyword(s):  
Learning Experiences ◽  
Meaningful Learning ◽  
Learning Objects ◽  
Learning System ◽  
Learning Activities ◽  
Five Dimensions ◽  
Reusable Learning Objects ◽  
Programme Design ◽  
E Learning ◽  
Learning With Technology

E-learning quality depends on sound pedagogical integration between the content resources and lesson activities within an e-learning system. This study proposes that a meaningful learning with technology framework can be used to guide the design and integration of content resources with e-learning activities in ways that promote learning experiences, characterised by five dimensions: active, constructive, intentional, authentic, and collaborative. The pedagogical uses of these meaningful learning dimensions to support the design and integration of reusable learning objects as content resources will be explicated and exemplified through three cases related to the instruction of theories, principles, and professional skills respectively in a graduate programme. Design notes and surveys of students’ perception of learning experiences are used as data sources to understand how the five meaningful learning dimensions are being implemented by instructors and perceived by students. The strategies for supporting meaningful learning with reusable learning objects in higher education contexts are discussed.

Sign in / Sign up

Export Citation Format

Share Document