scholarly journals Conceptual Model of User Satisfaction as Mediator of E-Learning Services and System Quality on Students’ Individual Performance

2021 ◽  
Vol 4 (1) ◽  
pp. 60-65
Author(s):  
Muhammad Hafiz Riandi ◽  
Harianto Respati ◽  
Syarif Hidayatullah
Keyword(s):  
Conceptual Model ◽  
User Satisfaction ◽  
Individual Performance ◽  
Learning System ◽  
System Quality ◽  
Literature Study ◽  
Depth Study ◽  
E Learning ◽  
System Success ◽  
Relationship Of

This study aims to collect the required information to construct a conceptual model to measure e-learning information system success in higher education setting. The methodology used in this study is literature study which was done by comparing six articles from international journals across the globe. Other articles as well as books were also used to support the findings in this study. Further in-depth study and comparisons was made to find suitable variables to evaluate e-learning system success. The conclusion of this study is a conceptual model which implements user satisfaction as mediating variable of the relationship of elearning service quality and system quality on students' individual performance as a measure of e-learning system success. Furthermore, this conceptual model can be an essential reference to be implemented in further related research.

Validating the Satisfaction and Continuance Intention of E-learning Systems

2012 ◽  
Vol 10 (1) ◽  
pp. 44-54 ◽  
Author(s):  
Tung-Cheng Lin ◽  
Ching-Jen Chen
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Learning System ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Learning Attitudes ◽  
E Learning ◽  
Intention To Continue

Many e-learning studies have evaluated learning attitudes and behaviors, based on TAM. However, a successful e-learning system (ELS) should take both system and information quality into account by applying ISM developed by Delone and McLean. In addition, the acceptance for information system depends on the perceived usefulness and ease of use according to TAM. This research combined TAM with ISM by introducing system quality, quality of platform information, and course information as an antecedent of perceived usefulness and perceived ease of use. These factors were crucial for understanding users’ intention to continue their use of ELS. This study investigated 412 students with ELS experiences. The results indicate that system quality, platform information, and course information had significantly related to user satisfaction and their intention to use ELS continuously.

scholarly journals EVALUASI USABILITY PADA APLIKASI E-LEARNING DI JURUSAN TEKNIK INFORMATIKA UNIVERSITAS PAMULANG

2018 ◽  
Vol 11 (2) ◽  
pp. 139-148
Author(s):  
Thoyyibah Thoyyibah
Keyword(s):  
Online Learning ◽  
Field Study ◽  
User Satisfaction ◽  
Research Method ◽  
Online Discussion ◽  
Learning System ◽  
Learning Activity ◽  
Literature Study ◽  
Software Usability ◽  
E Learning

ABSTRAK Universitas Pamulang merupakan salah satu kampus swasta yang telah melaksanakan sistem pembelajaran secara online. Pada sistem pembelajaran online ini atau yang disebut dengan e-learning, terdapat banyak aktivitas antara dosen dan mahasiswa di antaranya diskusi online dan sharing data. Kegiatan e-learning ini tidak terbatas oleh tempat dan waktu. Namun, pada kenyataannya terdapat beberapa mahasiswa yang tidak melakukan e-learning. Tujuan penelitian ini yaitu melakukan evaluasi usability untuk meningkatkan kepuasan user dalam menggunakan e-learning. Metode penelitian ini yaitu studi pustaka, studi lapangan dan kuesioner SUMI (Software Usability Measurement Inventory). Kuesioner dilakukan terhadap 20 responden, diantanya 10 mahasiswa dan 10 dosen teknik informatika. Kuesioner dilakukan dengan 3 kategori yaitu efektivitas, efisiensi dan kepuasan dengan masing-masing 10 soal sehingga terdapat 60 pertanyaan dan 3 linker yaitu 4 jika setuju semua, 2 jika tidak tahu dan 0 tidak setuju. Hasil perhitungan kuesioner SUMI terhadap e-learning teknik informatika yaitu 92.5; 87.5; 75; 90; 90; 75. Hasil evaluasi usability berada di atas rata-rata artinya usability pada sistem E-learning teknik informatika UNPAM sudah masuk kategori baik.   ABSTRACT PamulangUniversityis one of the private campus that has implemented online learning system. In this online learning system or called e-learning, there are many activities between lecturers and students such as online discussion and data sharing. This e-learning activity is not limited by time and place. However, in reality there are some students who do not do e-learning. The purpose of this study is to evaluate usability to improve user satisfaction in using e-learning. This research method is literature study, field study and questionnaire SUMI (Software Usability Measurement Inventory). Questionnaires were conducted on 20 respondents, including 10 students and 10 lecturers of informatics engineering. Questionnaires were conducted with 3 categories of effectiveness, efficiency and satisfaction with each 10 questions so there are 60 questions and 3 linkers that is 4 if all agree, 2 if not know and 0 disagree. Results of calculation of SUMI questionnaire to e-learning informatics technique that is 92.5; 87.5; 75; 90; 90; 75. The result of usability evaluation is above average means usability on E-learning system of informatics engineering UNPAM has been categorized well.  

scholarly journals THE ANALYSIS OF E-LEARNING SUCCESS BY USING DELONE AND MCLEAN SUCCESS MODEL (CASE STUDY: PERTAMINA UNIVERSITY)

2021 ◽  
Vol 4 (1) ◽  
pp. 29
Author(s):  
Burhan Mafazi
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Learning System ◽  
System Quality ◽  
Net Benefit ◽  
Model Case ◽  
Learning Success ◽  
Study Programs ◽  
Fast Development ◽  
E Learning

Education is a crucial thing and highly concerned all over the world. As one of the educational institutions, the university has currently applied many information systems because of several obstacles and problems. With the fast development of information and communication technology, the learning process also has improved, known as e-learning. Pertamina University is a private university located in Jakarta, which has six faculties and 15 study programs. Since its inception in 2016, Pertamina University has applied e-learning to its students. Based on the conceptual models developed by DeLone & McLean, this research aims to examine the success of the implementation of the e-learning system in Pertamina University with six variables, which are information quality, system quality, service quality, use, user satisfaction, and net benefit. The results of the study using 610 samples showed that the information quality variable did not affect the user satisfaction variable, which means that the quality of information on e-learning needed to be improved again to get a better response to user satisfaction.

scholarly journals The Conceptual model of user satisfaction for e-Learning Edmodo on Undergraduate students: A Preliminary study

2019 ◽  
Author(s):  
Ridwan Daud Mahande ◽  
Jasruddin
Keyword(s):  
Technology Acceptance ◽  
Conceptual Model ◽  
Undergraduate Students ◽  
User Satisfaction ◽  
Model Development ◽  
Policy Formulation ◽  
Literature Study ◽  
Is Success ◽  
E Learning ◽  
Preliminary Study

This study aims to gather various information for the formulation of a conceptual model of user satisfaction e-learning Edmodo. The preliminary study conducted through literature study and field study on students of Muhammadiyah University of Makassar, Indonesia. The study resulted in the integration of two models of the user acceptance technology, i.e., technology acceptance model (TAM) from Davis et al. and information system model (IS) success from DeLone & McLean. The conceptual model of Edmodo e-learning user satisfaction generated in this research is a reference for model development and policy formulation in the implementation and development of Edmodo's ongoing e-learning content in universities.

Effectiveness of e-learning portal from students’ perspective

2019 ◽  
Vol 16 (2) ◽  
pp. 94-116 ◽  
Author(s):  
Gaurav Chopra ◽  
Pankaj Madan ◽  
Piyush Jaisingh ◽  
Preeti Bhaskar
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Learning System ◽  
Learning Effectiveness ◽  
System Quality ◽  
Order Model ◽  
Content Type ◽  
E Learning ◽  
Net Benefits

Purpose E-learning has become an increasingly prevalent learning approach in higher educational institutions due to the fast growth of internet technologies in India. This paper aims to mainly focus on evaluating the effectiveness of the e-learning experience from students’ perceptive. Design/methodology/approach “Survey” method has been used to collect the data with the help of a structured questionnaire from the students who have registered on COURSERA (www.coursera.org/) website for e-learning. The questionnaire consisted of two sections e-learning system and e-learning effectiveness. E-learning system included items related to system quality, information quality and service quality. E-learning effectiveness dimension included user satisfaction and net benefits. The items in this section were measured on a five-point Likert scale ranging from strongly disagrees to strongly agree. The data collected have been analyzed using the SPSS version 17.0 and AMOS version 21.0. Findings Results show that system quality and service quality contribute more in e-learning system compared to information quality. Students perception may be that information available on the website may not be very useful as it’s a one-way mode of communication. The researcher also found that the three dimensions (system quality, service quality and information quality) of e-learning system contributes to user satisfaction and net benefits. Students are satisfied with e-learning websites and intent to continue to use it in future as well. They also found it beneficial as it helps them in career growth and making them employable. Originality/value This paper proposed a second-order model of e-learning system and a second-order model e-learning effectiveness. E-learning system has been defined by three first-order constructs: a system quality, service quality and information quality. E-learning effectiveness has been defined by two first-order constructs: a user satisfaction and net benefits. The predictability of the proposed model is high to explain the impact of e-learning system on e-learning effectiveness.

scholarly journals Pengembangan Sistem Pembelajaran Berbasis Multimedia

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Suryanto Suryanto ◽  
Sunda Ariana ◽  
Syahril Rizal
Keyword(s):  
Information Technology ◽  
Positive Influence ◽  
Learning System ◽  
Learning Material ◽  
Literature Study ◽  
Multimedia Development ◽  
E Learning ◽  
The Media ◽  
Indispensable Tool ◽  
Audio Video

Currently the development of information technology has an important influence in the development of learning systems, one of which is technology in the multimedia field. Multimedia technology is an indispensable tool for the learning process. The use of text, images, audio, video, and animation in learning helps students to quickly understand learning material. Multimedia also provides opportunities for educators to develop learning methods so that they get maximum results. AMIK AKMI Baturaja is a computer college that has not fully utilized information technology in its learning, especially in the field of Multimedia. For this reason, researchers conducted this research for the development of learning at the Campus AMIK AKMI Baturaja. This study aims to produce a multimedia-based learning media at AMIK AKMI Baturaja which can be a driving force for student learning achievement. In this study using a research method of literature study, observation, questionnaires, and interviews. The media development method uses MDLC (Multimedia Development Life Cycle) which consists of six stages, namely concept (needs analysis), design (design), material collecting, assembly, testing, and distribution. . The result of this research is a multimedia-based learning system presented in the form of e-learning. This media is expected to have a positive influence in increasing student achievement and learning independence.

End-User Quality of Experience-Aware Personalized E-Learning

2011 ◽  
pp. 281-301
Author(s):  
Cristina Hava Muntean ◽  
Gabriel-Miro Muntean
Keyword(s):  
Learning Process ◽  
User Satisfaction ◽  
Quality Of Experience ◽  
Learning System ◽  
Learning Performance ◽  
End User ◽  
Delivery Performance ◽  
E Learning ◽  
Result Analysis

Lately, user quality of experience (QoE) during their interaction with a system is a significant factor in the assessment of most systems. However, user QoE is dependent not only on the content served to the users, but also on the performance of the service provided. This chapter describes a novel QoE layer that extends the features of classic adaptive e-learning systems in order to consider delivery performance in the adaptation process and help in providing good user perceived QoE during the learning process. An experimental study compared a classic adaptive e-learning system with one enhanced with the proposed QoE layer. The result analysis compares learner outcome, learning performance, visual quality and usability of the two systems and shows how the QoE layer brings significant benefits to user satisfaction improving the overall learning process.

Development and Validation of an Instrument to Measure Student Perceived E-Learning Service Quality

2019 ◽  
Vol 15 (2) ◽  
pp. 15-42 ◽  
Author(s):  
Long Pham ◽  
Kioh Kim ◽  
Bruce Walker ◽  
Thomas DeNardin ◽  
Hanh Le
Keyword(s):  
Service Quality ◽  
Relevant Literature ◽  
Support Service ◽  
Learning System ◽  
System Quality ◽  
University Administrators ◽  
Course Materials ◽  
E Learning ◽  
Development And Validation ◽  
Quality Instrument

While universities have been trying to focus their resources and attention on improving e-learning, many universities seem to be lagging behind students' increasing demands and expectations. In order to sustainably grow in an increasingly competitive e-learning environment, it is clear that universities must provide e-learning students with high quality services. To do this, universities are required to understand the attributes that e-learning students use to evaluate service quality. Unfortunately, little research on e-learning service quality has been conducted. This study developed and validated an instrument to measure student perceived e-learning service quality. Based on the relevant literature review and using responses from 1,232 e-learning students, the authors validated a three-factor e-learning service quality instrument involving e-learning system quality, e-learning instructor and course materials quality, and e-learning administrative and support service quality. Among these three factors, e-learning system quality makes the highest contribution to overall e-learning service quality, followed by e-learning instructor and course materials quality, and e-learning administrative and support service quality. This scale provides a useful measurement for researchers who wish to measure e-learning service quality and for university administrators and managers who want to enhance universities' e-learning servie quality.

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