Training the Masses: Teaching ICS over the World Wide Web
ABSTRACT In March 2000, instructors from the Marine Safety Port Operations School at the U.S. Coast Guard Training Center Yorktown in Yorktown, Virginia delivered Incident Command System (ICS) 200-level training over the World Wide Web. The ICS Web-based training was part of an ensemble of courses that were offered over the Web to evaluate a software package developed by an independent contractor and to measure the effectiveness of Web-based training in the U.S. Coast Guard. Students throughout the United States, including Alaska, participated in the training using their personal or work computers. A number of students successfully met the objectives of the ICS 200 training without leaving their locale. To evaluate the efficacy of delivery, students were given pretests and posttests to measure their knowledge of ICS both before and after the training. The course consisted of two 4-hour Web-based delivery sessions using the National Interagency Incident Management System (NIIMS) curriculum for ICS 200. The U.S. Coast Guard adopted NIIMS ICS as the standardized response management system for all Coast Guard response operations and faces the task of providing the appropriate ICS training to all its members. Currently, Coast Guard ICS training is being provided at resident courses within the Coast Guard Marine Safety Schools and by field instructors. The advantages, foibles, and lessons learned from this Web-based training experiment as well as the future of using the Internet for delivery of ICS courses are discussed.