Determinants of the Governance Performance of Producer Organizations: Case Study of Village Cotton Producers Cooperatives in Benin

Aims: This article aims to analyze the main factors that influence the performance of the governance of Producers' Organizations in the context of the Uniform Act of OHADA devoted to the Law on cooperative societies. Study Design: The case study is based on Village Cotton Producers Cooperatives (CVPCs). Governance performance of CVPCs referred to and has been measured through respectively quality of internal governance (administrative) and quality of services provided to members. Place and Duration of Study: The study has been carried out in the Department of Alibori, northern Benin Republic. Data collection period run from July to October 2019. Methodology: We included 242 CVPCs selected in the six municipalities in the Department of Alibori. Primary data relating to socio-economic characteristics (the size of the CVPC, the age, the proportion of women in group, profile of leaders), and governance parameters related to internal governance and the quality of services provided to members. Results: The results revealed that internal governance is generally poor and the quality of services provided to members is good. The proportion of women and the profile of leaders determine (bad) internal governance compared to good governance. The low profile of the leaders, the small size and the low proportion of women determine the quality of the services provided to members. The more the profile of leaders improves, the more likely it is to have good governance. On the other hand, the more the proportion of women in CVPCs increases, the more there is a chance of having bad internal governance rather than good governance. Conclusion: These results suggest that the lower or medium the profile of leaders, the poorer or average internal governance and services provided to members will be. A better combination of all these determinants will improve both the quality of internal governance and the services provided to members in a CVPC.

Download Full-text

Quality of services and prices in promoting customer satisfaction and customer loyalty services of container transportation facilities. Case Study at PT. Yang Ming Shipping Indonesia

Technium Social Sciences Journal ◽

10.47577/tssj.v21i1.3712 ◽

2021 ◽

Vol 21 ◽

pp. 645-660

Author(s):

Dhanang Suryo Kusumo ◽

Didik J. Rachbini ◽

Endi Rekarti

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Secondary Data ◽

Primary Data ◽

Quality Of Services ◽

Container Transportation ◽

Improve Service Quality

The study is aimed to determine the effect of the quality of service , price to encourage the satisfaction of customers and loyalty of customers the services of a means of conveyance crate packing . Customers from PT. Yang Ming Shipping Indonesia was taken as the respondent , both primary and secondary data were used in the study . Secondary data is taken from various sources such as journals , books and other data . Primary data was collected using a questionnaire which was distributed to the target respondents . Using the technique of accidental sampling, a total of respondents who collected a number of 140 respondents . Path analysis is applied in this study . The results show that service quality has a significant effect on customer satisfaction . Price has a positive and significant effect on customer satisfaction . and d itemukan that the quality of services has the effect of significantly towards consumers loyal. Price memilikipenagruh positive and significant to consumers loyal, things were equally found their influence posiif and exhibited significantly that occur between the satisfaction of customers to consumers loyal. At the level of managerial , research is giving a donation to the PT. Yang Ming Shipping Indonesia, to improve service quality and price if you want customer satisfaction and customer loyalty to increase .

Download Full-text

Improving Information management in resource as a service framework using gamification technique: a case study in Institut Pendidikan Guru Malaysia

International Journal of Engineering & Technology ◽

10.14419/ijet.v7i2.14.11159 ◽

2018 ◽

Vol 7 (2.14) ◽

pp. 70

Author(s):

M Nordin A Rahman ◽

WM Khairi ◽

W Awang

Keyword(s):

Competitive Advantage ◽

Information Management ◽

Teaching And Learning ◽

Storage Management ◽

Quality Of Services ◽

Management Process ◽

Different Types ◽

Service Framework

The issue of information management is crucial for any academic institution. Convenient access to requested content is creating a competitive advantage for different types of decisions. Information management process in Institut Pendidikan Guru (IPG) often create problems because there is no systematic way of storage management. IPG lecturers stored their teaching materials in different kind of methods. This situation cause in a loss of resources, difficult to retrieve and also cannot be identified when it's needed. Dealing with large volumes of resources it is essential to use technological solutions that enable flexible storage, retrieval, processing and interpreting information. To solve the problems, this article introduced a framework that use single platform and named as Information Sharing for Learning (IS4L) for managing teaching and learning resources in IPG. The resources will be stored and can be accessed at any time. The framework also applied the technique of gamification to motivate and encourage users to use the application and consequently will increase the volume of resources stored. The developed application based on the proposed framework could help to motivate and engage peoples to share their resources and enhance quality of services in IPG. Finally it could assist to improve the performance and effectiveness of services to achieve users’ satisfaction.

Download Full-text

Farmer Preference to High Elevation Rice Technological Packages for Accelerating Technological Dissemination (A case Study in Humbang Hasundutan Regency)

Agro Ekonomi ◽

10.22146/ae.61367 ◽

2021 ◽

Vol 32 (2) ◽

Author(s):

Setia Sari Girsang ◽

Agung B Santosa ◽

Tommy Purba ◽

Deddy R Siagian ◽

Khadijah E Ramija

Keyword(s):

Low Cost ◽

High Elevation ◽

Primary Data ◽

Survey Method ◽

User Friendliness ◽

Level Of Satisfaction ◽

High Level ◽

Level Of Importance

Accelerating the introduction of a new technological package is needed to increase the productivity of high elevation puddled rice in Humbang Hasundutan. The objectives of the study are to find out the perception of the existence of technological packages and farmers' preference for a new technological package. The study used a survey method with primary data gathered using questionnaires. The criteria of locations and respondents were used to obtain relevant respondents and data concerning their knowledge of high elevation puddled rice cultivation. The collected data were processed by using Importance Performance Analysis in order to find out the level of Importance and Satisfaction of the indicators and the valued aspects in the technological package components. The results of the study showed that the socio-economic aspects had to be heeded in organizing the technological package. Indicators having a high level of importance and a low level of satisfaction consisted of production cost, quality of seeds, farmer groups empowerment, technology information institution, capital cost, agricultural tools and machines, pest control, sales price, irrigation canals, and farm roads. On the other hand, introducing new superior seeds, productivity attribute and planting age were important indicators for local farmers as to improve the quality of existing seeds. Farmers group expected that the technological package had a high level of productivity, better access to input, low cost, and good user-friendliness in its application.

Download Full-text

PENGARUH PENERAPAN GOOD GOVERNANCE DAN SISTEM AKUNTANSI KEUANGAN TERHADAP KUALITAS LAPORAN KEUANGAN PADA PEMERINTAH KOTA MANADO

GOING CONCERN : JURNAL RISET AKUNTANSI ◽

10.32400/gc.13.03.20685.2018 ◽

2018 ◽

Vol 13 (04) ◽

Author(s):

Miranda Miryam Maramis ◽

Jenny Morasa ◽

Heince R. N. Wokas

Keyword(s):

Good Governance ◽

Financial Statements ◽

Positive Influence ◽

Study Data ◽

City Government ◽

Financial Accounting ◽

Primary Data ◽

Accounting System ◽

System Quality

This study aims to analyze the application of good governance and local financial accounting system to the quality of financial statements SKPD. This research was conducted in Manado City Government. Sampling method in this research is by using quantitative approach, by using primary data through questionnaire. This sample is distributed to 40 financial officers from 10 SKPD of Manado City. For this study data were analyzed by using multiple linear regression with statistical program tool, after classical assumption test fulfilled. The data is processed by using SPSS 21 program. The result of this research indicates that good governance has a significant positive influence to the quality of local financial statements and regional financial accounting system there is no significant positive effect on the quality of local financial statements.Keywords: Good Governance, Regional Financial Accounting System, Quality of Regional Financial Report

Download Full-text

Penerapan Standar Operasional Prosedur Pada Klinik Utama Vincentius Kristus Raja Surabaya

BIP's JURNAL BISNIS PERSPEKTIF ◽

10.37477/bip.v13i2.220 ◽

2021 ◽

Vol 13 (2) ◽

pp. 146-155

Author(s):

Jeanne Asteria Wawolangi ◽

Anita Permatasari

Keyword(s):

Research Study ◽

Standard Operating Procedures ◽

Quality Of Services ◽

Public Health Services ◽

Clinic Foundation ◽

Health Clinics ◽

Standard Operating ◽

Long Time

Vincentius Kristus Raja (KR) Main Clinic aims to serve patients effectively and economically in an effort to improve the quality of public health services, especially in Surabaya. This type of research is descriptive qualitative in the form of a case study, to assess the implementation of standard operating procedures at the Vincentius Kristus Raja Main Clinic. Relevant data collection was carried out using questionnaires distributed to personnel related to standard operating procedures. The results of the research study according to the questionnaire indicate that the operational implementation is in accordance with the standard operating procedures that have been set based on the policies of the leadership and the Vincentius Kristus Raja Main Clinic Foundation. Compliance with standard operating procedures is very important because standard operating procedures are guidelines or references for carrying out tasks and work in accordance with their functions. The conclusions and suggestions from this study are that although compliance with standard operating procedures is adequate, the Vincentius Kristus Raja Main Clinic needs to develop and improve the quality of services, especially better communication with patients, both new patients and patients who have been on treatment for a long time at the Vincentius Kristus Raja Main Clinic. Considering that there are now many new health clinics that can be competitors for the Vincentius Kristus Raja Main Clinic, there must be a good response to this phenomenon. The emergence of these new competitors requires the Vincentius Kristus Raja Main Clinic to be able to be competitive in order to face the existing competition by improving the quality and quality of service for patients.

Download Full-text

Access Control in Federated Clouds

IT Policy and Ethics ◽

10.4018/978-1-4666-2919-6.ch008 ◽

2013 ◽

pp. 148-169

Author(s):

Valentina Casola ◽

Antonio Cuomo ◽

Umberto Villano ◽

Massimiliano Rak

Keyword(s):

Access Control ◽

Resource Sharing ◽

Real Case ◽

Quality Of Services ◽

Research Topics ◽

On Demand ◽

Identity Federation ◽

Open Issues

Resource sharing problem is one of the most important aspects of Cloud architectures whose primary goal is to fully enable the concept of accessing computing resources on-demand. Access control and resource federation are hot research topics and a lot of open issues should be addressed on functionalities, technological interoperability, quality of services and security of the federated infrastructures. This chapter aims at offering a view on the problems of access control on federated Clouds; since they strongly depend on chosen architectures and platforms, the chapter will discuss some solutions applied on a real case study: the PerfCloud framework, which is based on the integration of Grid and Cloud platforms. The proposed architecture is based on the adoption of an interoperability system to cope with identity federation and access control, it is strictly related to the adopted framework nevertheless it helps the reader to have an idea of the involved open issues and available solutions in commercial or experimental clouds.

Download Full-text

Knowledge Management in Tourism Services

Managing Sustainable Tourism Resources - Advances in Hospitality, Tourism, and the Services Industry ◽

10.4018/978-1-5225-5772-2.ch006 ◽

2018 ◽

pp. 111-148

Author(s):

Sérgio Jesus Teixeira

Keyword(s):

Human Capital ◽

Knowledge Management ◽

Qualitative Analysis ◽

Capital Management ◽

Management Quality ◽

Travel Services ◽

Main Factors ◽

Tourism Services

This chapter aims to discuss the knowledge management in the travel services, since it has mobilized a variety of fields that seek to uncover the complexity of the process and the application contexts. In the era of globalization in which we live, the main factors that differentiate the companies and organizations depend increasingly on the quality of human capital management and knowledge management quality. This chapter analyzes how an organization of tourist services manages its knowledge. The methodology used was a qualitative analysis by applying an interview to a case study.

Download Full-text

Access Control in Federated Clouds

Achieving Federated and Self-Manageable Cloud Infrastructures ◽

10.4018/978-1-4666-1631-8.ch020 ◽

2012 ◽

pp. 395-417 ◽

Cited By ~ 1

Author(s):

Valentina Casola ◽

Antonio Cuomo ◽

Umberto Villano ◽

Massimiliano Rak

Keyword(s):

Access Control ◽

Resource Sharing ◽

Real Case ◽

Quality Of Services ◽

Research Topics ◽

On Demand ◽

Identity Federation ◽

Open Issues

Download Full-text

How Good is Your Shopping Agent? Users' Perception Regarding Shopping Agents' Service Quality

Comparison-Shopping Services and Agent Designs ◽

10.4018/978-1-59904-978-6.ch010 ◽

2010 ◽

pp. 151-164

Author(s):

Calin Gurau

Keyword(s):

Data Analysis ◽

Service Quality ◽

Online Shopping ◽

Primary Data ◽

Personal Factors ◽

Searching Strategy ◽

Primary Data Analysis ◽

Main Factors

The use of online shopping agents has increased dramatically in the last 10 years, as a result of e-commerce development. Despite the importance of these online applications, very few studies attempted to identify and analyse the main factors that influence the users’ perception regarding the service quality of online shopping agents, and consequently, the elements that determine the users’ choice of online shopping agents. The present study attempts to fill this literature gap, identifying on the basis of primary data analysis, the various circumstantial or personal factors that can determine the choice of a specific searching strategy and shopping agent.

Download Full-text

Roma Never Die Alone

Qualitative Health Research ◽

10.1177/1049732317729138 ◽

2017 ◽

Vol 27 (14) ◽

pp. 2189-2200 ◽

Cited By ~ 6

Author(s):

Tania Garcia-Espinel ◽

Laura Aso ◽

Gisela Redondo-Sama ◽

Ainhoa Flecha

Keyword(s):

Cultural Diversity ◽

Public Institutions ◽

Quality Of Services ◽

Hospital Personnel ◽

Cultural Group ◽

Cultural Perspective ◽

Roma People ◽

Health Institutions

A common characteristic of Roma as a cultural group is that they do not allow their elderly to die alone. Nevertheless, rooted in a mainstream cultural perspective of health provision services, public institutions usually do not allow Roma people to be with their loved ones in their last moments. Following the communicative methodology, we conducted a communicative case study on the death of the most relevant female Roma leader in Catalonia. She was accompanied by more than two hundred family members and friends in her room and corridor at an important hospital in Barcelona. We performed our research in the 2 years following her death to obtain the reflections of the Roma members involved. These reflections revealed the egalitarian dialogue forged between these Roma members and the hospital personnel, which enabled the former to embrace their culture and support their loved ones before death. Because this dialogue was possible and fruitful, the acknowledgment of cultural diversity and the improvement of the quality of services offered to Roma might also be possible in other health institutions.

Download Full-text