The influence of formal and informal control on market and financial results

Purpose This paper aims to examine the relationship between control mechanisms and marketing performance based on a sample of marketing managers. To that end, this paper focuses on the relationship between the types of controls used in marketing and the market and business results. Methodology This study collected the data through a survey among marketing professionals with experience and decision-making capacity involving marketing budgets and plans, in practical terms a sample of 97 marketing managers and analyzed the data via a structural equation model using Smart PLS 3. Findings The findings confirm that marketing control mechanisms have a significant impact on business results, demonstrating the relationship of formal controls with market results and the relationship between informal controls with financial results. Likewise, the authors were able to prove that there is a relationship between formal and informal control. Practical implications The implementation of the control mechanisms should be based on the development of a detailed evaluation system of the activities carried out by the marketing employees and an analysis of their capabilities and abilities. In addition, managers should integrate formal control decisions into their marketing strategy to improve organizational results. Originality The results of this study help explain the relationship between marketing control mechanisms and organizational results and allow to understand what the level of influence is that marketing control mechanisms have on market and financial results.

Motives of Knife-Carrying among the Youth in Azerbaijan: In-Depth Interviews Among 27 Experts and 5 Knife-Carriers

Drawing on in-depth interviews with psychologists, criminologists, and sociologists ( n = 27), as well as five adolescents (aged between 15 and 17 years) with a history of knife-carrying in Azerbaijan, this study attempts to explore the motives for knife-carrying among the male youth. Using a phenomenological approach, the interviews found a set of mixed and interrelated factors as the key motivators of carrying a knife among male youth. The answers provided by members of both samples generally overlap, but each provides some unique insights as well. Experts argue that young men tend to suffer from poor socialization and fail academically, which forces them to seek companionship, status, and identity elsewhere. In such circumstances, adolescents become likely to fall under the influence of their peers, as well as the criminal world whose figures are widely popular in the country. Since knife-carrying provides a sense of power and self-esteem, as well as constitutes a core attribute of notorious criminal figures, it becomes attractive to the youth. Male interviewees with a history of knife-carrying, all with irregular class attendance and part of “circles” (deviant peer groups), were attracted to sharp objects (a) by their ability to project power to others around them, such as so-called “predators” and (b) rule of the circles. The desire to exercise informal control over an area (school or neighborhood) and emulate thieves-in-law was particularly critical in shaping adolescents’ decision to carry knives and five-knuckle. The findings not only largely confirm the results reported by the Western studies, but also advance our understanding of youth's inclination towards knife-carrying in a nonwestern society.

The Formal-Informal Control Nexus During COVID-19: What Drives Informal Social Control of Social Distancing Restrictions During Lockdown?

The public rely on the police to enforce the law, and the police rely on the public to report crime and assist them with their enquiries. Police action or inaction can also impact on public willingness to informally intervene in community problems. In this paper we examine the formal-informal control nexus in the context of the COVID-19 pandemic. Drawing on a survey sample of 1,595 Australians during COVID-19 lockdown restrictions, we examine the relationship between police effectiveness, collective efficacy, and public willingness to intervene when others violate lockdown restrictions. We find that perceptions of police effectiveness in handling the COVID-19 crisis has a positive impact on the public’s willingness to intervene when others violate lockdown restrictions.

Is value statement an effective informal control for stimulating pro-environmental behaviors?

ABSTRACT This study aimed to examine when and how a pro-environmental value statement is effective at stimulating pro-environmental behavior. Specifically, it examines whether the effect of pro-environmental value statements on pro-environmental behavior depends on participation in goal setting and whether that effect is explained by goal commitment. Few recent empirical studies examine the behavioral effects of value statements, despite the potential of this informal control to stimulate appropriate behaviors. Also scarce are studies on management control examining the effects of different types of control on pro-environmental behavior. Pro-environmental behaviors are important in the business environment as they promote a reduction in pollutants and contribute to the effective design of environmental management systems and to environmental performance. Thus, it is important to identify how management control mechanisms can promote or inhibit this type of behavior. The contribution to the management control literature is to show in which context and through which process value statements can be an effective informal control. In addition, the practical implication is that decentralized organizations can benefit from the use of value statements as a control mechanism, providing they enable participation in goal setting. Participants were recruited via the Amazon Mechanical Turk platform and they had to decide about compliance with an environmental agreement in an experimental study. I manipulate the presence of a pro-environmental value statement and the participation in setting the profit goal. Research findings indicate that a pro-environmental value statement reduces commitment to the profit goal and thus increases environmental compliance, but only when the goal-setting is participative. When the goal-setting is imposed, a pro-environmental value statement does not affect commitment and environmental compliance. The main contribution is to indicate that decentralized organizations can stimulate appropriate behaviors by communicating prioritized values through a value statement when participation in goal setting is allowed.

Falling short of a culture of health: Planning alcohol-permitted events at a U.S. university

The Healthy Campus movement in the United States aims to infuse health promotion into higher education operations. We examined the extent to which event planners employ a culture-of-health approach related to alcohol consumption when planning alcohol-permitted events in a large, public university in California. We interviewed 31 event planners to assess their strategies for ensuring health and safety at the events and accommodating people in recovery from substance use disorders. We focused on events that involved faculty, staff, and graduate students. Event planners were most concerned about avoiding legal liabilities at the events, were less concerned about promoting responsible drinking among drinkers, and often failed to consider the needs of non-drinkers at the events. Their actions were informed by problematic beliefs about alcohol (e.g., people need alcohol to relax), drinkers (e.g., only undergraduate students engage in risky consumption), and people in recovery (e.g., they lack self-control). Planners over-relied on informal control to shape attendees' behavior, failing to acknowledge how contextual factors can shape individual behavior. Planners need to be educated about how to shape the event context to promote healthy behaviors, avoid exclusively focusing on preventing unhealthy behaviors and informal control, and promote better inclusion of people who don't drink. Key messages There is fertile ground for infusing a culture of health into events in higher education. Event planners need expanded perspectives that consider context, inclusivity, and health promotion.

Power of the eyes: deterring sexual harassment in Tokyo subways using images of watchful eyes

Sex crime in subways poses an ever-present threat to Japanese commuters. This paper proposes a simple and viable adjunct to the current tactics by harnessing the potential of the watching eyes effect to deter sexual harassment. It attempts to observe the human biological sensitivity to gaze and to explore its application to the specific Japanese context where powerful informal control exists. The paper also identifies the possible advantages and limitations of such measure, with the goal of stimulating more discussion over evidence-based behavioural interventions in deterring crimes. A tentative proposal is composed to summarize and demonstrate a number of behaviourally informed suggestions regarding the practical implementation and configuration of the proposed measure.