Developing an Environmental Management System for Evaluating Green Casino Hotels

In the field of tourism, casino hotels consume considerable energy and water resources. They differ from general hotels due to their specific features; consequently, the environmental practices of casino hotels differ from those of general hotels. Thus, the application of a general hotel’s environmental management system (EMS) to a casino hotel is not suitable. To this end, in this study we developed an EMS for green casino hotels in Macau. We selected the casino hotel EMS indicators from ISO 14000 and nine representative green hotel evaluation systems. We additionally employed the Delphi method to determine the preliminary EMS evaluation framework. Based on our findings, indicators in 10 dimensions were identified and prioritized according to their relative importance and feasibility. The EMS developed in this study provides management suggestions for governments, hoteliers, and consumers to improve environmental management.

Effects of CSR on employee retention via identification and quality-of-work-life

Purpose This paper aims to explore the sequential effects of employee perceptions of corporate social responsibility (CSR), organizational identification (OI), higher-order quality-of-work-life (HQWL) and intention to stay (IS). Design/methodology/approach The survey responses were gathered from employees of a casino hotel company in the USA. All hypotheses were tested via structural equation modeling. Findings The results demonstrated that ethical and philanthropic CSR dimensions had significant direct effects on OI and indirect effects on HQWL via OI. OI had positive effects on HQWL (directly) and IS (directly and indirectly via HQWL). Both ethical and philanthropic CSR dimensions indirectly influenced IS via OI and HQWL, while economic CSR had a significant indirect effect on IS via HQWL. Research limitations/implications This study addressed the lack of theory-driven empirical work on the relationship between CSR and employee retention by presenting new insights into how different dimensions of CSR can contribute for improving employee HQWL and IS via OI based on social identity theory (SIT) and social exchange theory (SET). In this study, the results may not generalize to other countries and cultures because the data arises from a casino hotel in the USA. Practical implications Based on the results, hospitality companies can improve employee OI, HQWL and IS by more effectively implementing different types of CSR programs. Originality/value This study provided support for the positive influence of CSR initiatives on hospitality employees in a controversial sector (i.e. casino hotels) in which there is a lack of empirical research.

SESC Quitandinha. Petrópolis, Rio de Janeiro

La historia del Palacio Quitandinha merece ser contada, aunque sea, brevemente: Joaquín Rolla, un empresario brasilero propietario de varios casinos, se había propuesto construir en un sector de la antigua hacienda Quitandinha, en Petrópolis, el que sería el casino-hotel más grande de América del Sur. En 1939, adquirió el terreno y en 1941 encargó la construcción de su ambicioso proyecto a los arquitectos Luis Fossati y Alfredo Baeta Neves. Eledificio se inauguró en 1944.

Understanding the effects of multi-dimensional tourism experiences on tourists’ positive emotions and satisfaction in the context of casino hotels

Purpose This study aims to evaluate casino-hotel visitors’ tourism experiences which consist of multiple dimensions, and test their joint effects on visitors’ positive emotions and satisfaction. The findings are expected to reveal how multi-dimensional tourism experiences could shape visitors’ positive emotions, and empirically support positive emotions as the mediator between tourism experiences and satisfaction in the context of casino hotels. Design/methodology/approach A quantitative survey was conducted for this study. In all, 500 valid questionnaires were collected at four major casino hotels in Macao. Respondents were Chinese tourists who visited casino hotels in June. A structural model was developed and tested to understand the relationships between multi-dimensional tourism experiences, positive emotions and satisfaction. Findings Positive emotions were identified as “light pleasure” and “intense fun” emotions based on the context-specific measurement of casino hotels. The “light pleasure” emotions were found to be more effective in influencing respondents’ satisfaction than “intense fun” emotions. Different dimensions of tourism experiences were found to have different levels of impact on respondents’ positive emotions. The findings revealed how multi-dimensional tourism experiences influenced respondents’ positive emotions which in turn determined their satisfaction. Originality/value The findings advanced the understanding of the relationships between tourism experiences, positive emotions and satisfaction in the context of casino hotels. The two types of positive emotions identified in the study add values to the literature of casino-hotel visitors and emotional experiences. This study suggests a further investigation into the scope and measurement of each dimension of tourism experiences in different tourism settings in future research. The findings provided some practical suggestions for the management of positive emotions and tourism experiences in casino hotels.