Workplace incivility and its socio-demographic determinants in India

Purpose The purpose of this study is to present an empirical account of the prevalence and socio-demographic determinants of workplace incivility (experienced and instigated) in the Indian workplace. Design/methodology/approach The study sample consisted of 1,133 employees working in service organizations mainly banks, hotels, academic institutions and information technology firms. The authors tested the proposed model on the same set of respondents in two different studies. The phenomenon of instigated incivility and its determinants were examined in Study 1, while Study 2 looked at experienced incivility and its antecedents. The data were analyzed using univariate, bivariate, and multivariate statistical operations in SPSS 24. Findings The results of both studies revealed that employees’ age, gender, educational qualification, position, nature of the organization, type of the organization and duration of working hours significantly predict the onset of workplace incivility. Nevertheless, marital status and tenure failed to predict the manifestation of uncivil behaviors in the organization. Research limitations/implications The scope of this study was restricted to the Indian service sector with a focus on only two types of workplace incivility (instigated and experienced). Practical implications The managers are advised to be mindful of employees’ socio-demographic differences while devising interventions to tackle the issues of uncivil acts at work. Originality/value This study is one of the pioneer attempts to explore the impact of socio-demographic factors on employees’ tendency to instigate and experience incivility at work in India. In doing so, the study enriches the scant literature on workplace incivility by establishing the role of individual differences in determining the occurrence of incivility in the workplace.

Business Model Adaptation of Small and Medium-Sized Information Technology Firms

Small and medium-sized information technology firms operating in high-velocity business environments have to continuously adapt their business models. Prior research on business model adaptation, however, remains under-developed. In this study, we address the gap by drawing on the dynamic capability perspective. Based on the qualitative data collected from 35 interviews with ten companies in China, we develop a processual model and unveil how these companies employ dynamic capabilities (i.e. sensing, seizing and transforming), complemented by ordinary capabilities, to enact, manage and implement business model adaptation. This study provides novel insights into a theoretical issue of business model adaptation for information technology firms and managerial implications while using an adaptive business model innovation strategy.

Business Model Adaptation of Small and Medium-Sized Information Technology Firms

Small and medium-sized information technology firms operating in high-velocity business environments have to continuously adapt their business models. Prior research on business model adaptation, however, remains under-developed. In this study, we address the gap by drawing on the dynamic capability perspective. Based on the qualitative data collected from 35 interviews with ten companies in China, we develop a processual model and unveil how these companies employ dynamic capabilities (i.e. sensing, seizing and transforming), complemented by ordinary capabilities, to enact, manage and implement business model adaptation. This study provides novel insights into a theoretical issue of business model adaptation for information technology firms and managerial implications while using an adaptive business model innovation strategy.

Who Benefitted From the PyeongChang Olympic Announcement? Evidence From the South Korean Stock Market

Understanding the market effects of Olympic host announcements is popular in academic research. Contrary to prior studies, announcing PyeongChang as the 2018 host had a positive effect on South Korea's Stock Market, with conservative estimates suggesting a peak of +3.8% during the 15 trading days post announcement (an increase equivalent to $34.962 billion). The degree to which firms benefitted varied by industry and lifecycle stage. Older and lower-growth financial and information technology firms saw larger abnormal returns compared to other firms. These findings suggest that academics and investors pay greater attention to idiosyncratic price adjustments to systematic market shocks.

Evaluating the role of scrum methodology for risk management in information technology enterprises

This study aims to investigate the relationship between Scrum framework and risk management processes in Malaysia. Companies discuss the management based on a concerned business scale and the influence risk management in Malaysia Information technology projects success. This research is targeting Information technology firms and technology projects. Were researched through guarantee inside and out comprehension of the postulation foundation. In the outcome segment, the author influences a few proposals for the case to small-scale organizations to actualize ventures and to develop risk management successfully. The phases of risk management, in particular the step of risk detection, have a detrimental impact on project performance. Furthermore, risk control has its own risks as a mechanism. This makes it impossible to know if risk management is an appropriate approach in the IT production process for managing and minimizing risks. The study shows the effect of risk management in IT businesses is utilized in the Scrum

Predicting Job Burnout and Its Antecedents: Evidence from Financial Information Technology Firms

Job burnout is a continuing concern for human resource management and mental health at work, as it affects employee productivity and well-being. The present study conceptualizes Kahn’s job engagement theory to predict job burnout through a latent growth model. To test the proposed model, data were collected by surveying 710 employees of R&D departments of financial information technology firms of Taiwan at multiple points in time over 6 months. Therein, this study found that as employees perceived more ethical leadership, corporate social responsibility, and self-efficacy at Time 1, they were more likely to show increases in job engagement development behavior over time. Further, increases in job engagement development behavior demonstrate their positive relationship with the decrease in job burnout development behavior over time. These findings highlight that the potential dynamic consequences of organizational behaviors can lead to employee career development and occupational mental health.

Building Sustainable Contextual Ambidexterity through Routines: A Case Study from Information Technology Firms

The purpose of this paper is to explain the role that routines play in achieving sustainable organisational ambidexterity in information technology (IT) firms. Our exploratory analysis of four case studies reveals the key importance of routines in setting the context for sustainable ambidexterity. Companies build up contextual ambidexterity through routines derived from normalization of processes, normalization of skills, and normalization of results. The findings of the study show that routines support IT professionals to decide whether to exploit or explore in each particular case. Firstly, the enabling character of explicit routines as a result of the normalisation of work processes and the freedom that IT professionals have when implementing them, allows IT professionals to balance exploitation and exploration. Secondly, companies build up contextual ambidexterity through normalisation of skills. Hence, IT professionals develop embedded implicit routines as a result of training. Thirdly, the findings of the study reveal how routines are settled through the normalisation of results that orientates performance towards satisfying customer demands, as well as supporting professionals in their efforts to balance between exploitation and exploration which is necessary to achieve sustainable ambidexterity in IT firms.

Entrepreneurial Networks and Venture Growth: Insights from Information Technology Firms in an Emerging Market

This study uses the network approach of entrepreneurship to investigate the relationship between networks and the growth of entrepreneurial ventures. Most of the earlier researchers have maintained a static view of entrepreneurial networks which underplays the dynamic nature of networks. This study attempts to identify the major network characteristics during different growth stages of the ventures in the context of India. The data were collected from 173 information technology entrepreneurs through a cross-sectional survey. The study found that the characteristics of network diversity and network governance have a significant discriminative magnitude and thus play a significant role across all growth stages. Endorsement and embeddedness characteristics also have a significant discriminative magnitude but not in the initial stages. However, network inertia and relational mix were found to have a discriminative magnitude only during the survival and success stages of growth. Overall, the study contributes to further extend the dynamic view of entrepreneurial networks with evidences from an emerging market.