The Influence Strategies of Interviewees Suspected of Controlling or Coercive Behavior

This research examines how suspects attempt to influence interviewers during investigative interviews. Twenty-nine interview transcripts with suspects accused of controlling or coercive behavior within intimate relationships were submitted to a thematic analysis to build a taxonomy of influence behavior. The analysis classified 18 unique suspect behaviors: the most common behaviors were using logical arguments (17% of all observed behaviors), denial or denigration of the victim (12%), denial or minimization of injury (8%), complete denials (7%), and supplication (6%). Suspects’ influence behaviors were mapped along two dimensions: power, ranging from low (behaviors used to alleviate investigative pressure) to high (behaviors used to assert authority), and interpersonal alignment, ranging from instrumental (behaviors that relate directly to evidence) to relational (behaviors used to bias interviewer perceptions of people and evidence). Proximity analysis was used to examine co-occurrence of influence behaviors. This analysis highlighted combinations of influence behaviors that illustrate how different behaviors map onto different motives, for example shifting attributions from internal to external to the suspect, or to use admissions strategically alongside denials to mitigate more serious aspects of an allegation. Our findings draw together current theory to provide a framework for understanding suspect influence behaviors in interviews.

The era of consumer entitlement: investigating entitlement after a perceived brand failure

Purpose The purpose of this study is to explore the antecedents of consumer entitlement among loyal consumers in response to a perceived brand failure, as well as the effect of consumer entitlement on satisfaction and behavioral intentions. Design/methodology/approach An online questionnaire asked 226 Game of Thrones viewers about their reactions to the final season of the series. Partial least squares structural equation modeling was the analysis method for testing the hypotheses. Findings Investment, perceived justice and collective fairness are all predictors of entitlement. Fan identification increases feelings of investment. Entitlement has a negative relationship with satisfaction, and satisfaction is positively related to relational behaviors. Practical implications Loyal, highly entitled consumers can make life difficult for a brand in customer service encounters, on social media and financially. The manuscript offers managers an understanding of which consumers and situations may elicit entitlement and how to mitigate entitlement. Originality/value This is one of the first studies to attempt to model antecedents of consumer entitlement and to study entitlement among highly loyal consumers in response to a perceived brand failure. The study furthers existing research by pointing out the effect of entitlement on the relationship with the brand and consequences for the brand, as opposed to past studies, which have largely explored the effects of working with entitled consumers on front-line employees.

Same-Sex Couple Relationship Maintenance

Same-sex couple relationship maintenance involves the exchange of communication and relational behaviors to sustain these romantic relationships. In communication studies, same-sex couple relationship maintenance began in the late 1990s, and while it remains understudied, research in this area continues to grow and illuminate understanding of how communication plays a central role in the maintenance of same-sex couple relationships. Social exchange, along with minority stress, have been the predominant theoretical frameworks in studies of same-sex couple relationship maintenance. Overall, evidence suggests that relational maintenance behaviors (assurances, shared tasks, openness, positivity, conflict management, advice, and shared networks) are associated with positive relational functioning and quality in same-sex couple relationships. Lesbian, gay, bisexual, transgender, and queer+ (LGBTQ+)-specific relational behaviors, such as being “out” as a couple and seeking out LGBTQ+-supportive environments, also have been highlighted. Research also points to the positive impact of partner social support and same-sex marriage on same-sex couple commitment and satisfaction, and a negative relational impact from concealing LGBTQ+ identity and same-sex relationship status. Future research is needed to continue to illuminate the evolving impact of increasing social legitimacy (e.g., same-sex marriage) on same-sex couple relationship maintenance.

Relationship Embeddedness in Construction Project Teams: The Effect of Social Behaviors on Relational Behaviors

Relational and social behaviors of construction project team members explain relationship embeddedness. The literature review revealed three social behaviors (i.e., past experience, benevolence, and integrity) and seven relational behaviors (i.e., harmonization of conflict, propriety of means, restraint of power, reliance and expectation, contractual solidarity, flexibility, and reciprocity) commonly exhibited by construction project team members. Through a binomial logistic regression, research findings revealed that past experience was a significant (p < 0.01) predictor for five of the seven relational behaviors while benevolence and integrity were each significant (p < 0.01) predictors for three of the seven relational behaviors. Overall, out of the seven relational behaviors, only propriety of means is predicted by all the three social behaviors. Through internal validation, the prediction models performed well based on both positive predictive values and negative predictive values. From a relationship management standpoint, this research introduces relational and social behaviors of team members as triggers of relationship embeddedness. The results contribute to understanding the effect of social behaviors on the relational behaviors found in construction project teams where eleven statistically significant models that predict relational behaviors using the social behaviors were validated. The implication of this is that construction industry practitioners can use these prediction models to predict relationship interdependencies of team members.

ESCOLA E MANEJO DE CONDUTAS VIOLENTAS:AS CONTRIBUIÇÕES DO SOCIODRAMA TEMÁTICO

The school is essentially recognized as a place where learning takes place, but it expands and can also present violent relational behaviors between: student–school, teacher–student and teacher–teaching. Given this theme, the objective of this article was to understand the contributions of thematic sociodrama in the management of violent behavior. The socioeconomic act presented is characterized as an action research carried out with 19 teachers in a public school. The application of the thematic sociodrama made it possible to reveal, discuss and understand the dynamics of violence that happened in the school context.

The Dyadic Health Influence Model

There is a need to understand how close relationship partners affect one another’s health outcomes through their health behaviors. To fill this gap, we present the Dyadic Health Influence Model (DHIM). The DHIM identifies three paths through which one relationship partner (the agent) can affect the health beliefs and/or behavior of the other partner (the target): (1) the agent’s health-relevant behaviors (health behavior transmission path), (2) the agent’s and target’s relationship-based beliefs and behaviors (relational behaviors path), and (3) the intentional influence the agent uses (influence strategies path). A central premise of the model is that agents’ behaviors result not only from their beliefs about targets’ health, but also from their beliefs about targets and their relationships. We incorporate theory and empirical research to provide initial support for the DHIM paths and identify novel hypotheses that can be derived from the model. Finally, we discuss important moderators of these paths.

Cultural norms and the marketplace: favor economies in the Arab world

Purpose Recent scholarship has highlighted the complexity of buyer-seller relationships in emerging markets and called for a better understanding of the cultural norms shaping such relationships. This paper aims to draw on social capital theory to explore the role of networks and relational norms, such as wasta, in Arab culture on consumer relational behaviors. The Arab market constitutes a significant economy and social networks and relational norms are of significant value in Arab culture. Design/methodology/approach A qualitative approach was used to address the research questions. In-depth semi-structured interviews were conducted with 19 male and female consumers across Lebanon over a four-month period. Findings Social networks are heavily used in relational behaviors to achieve four types of goals, namely, self-serving goals, unity goals and equality goals and relationship maintenance goals. In fulfilling these goals consumers create economies of favors that aim at the using and maintenance of communal bonds. Research limitations/implications This study was conducted in one geographical context. While Lebanon shares many of its characteristics with other Arab countries, future research should aim at exploring the influence of social networks in other Arab and emerging market contexts. Practical implications Consumers have different motivations between formal and informal markets. The research suggests that small sellers in highly embedded markets need to use their social networks and to make their stories authentic and known within their communities to facilitate emotional connections with consumers. Originality/value Emerging markets offer opportunities to extend our understanding of marketing theory and practice. This research provides a richer understanding of Arab consumers and suggests that wasta relationships play a role in consumptive decisions and not just in business negotiations. Wasta, as a cultural form of cultural capital, is heavily used in consumption as a coping mechanism to overcome market inefficiencies.