Widya Amrita
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Published By Universitas Hindu Indonesia

2774-7085

Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 394-411
Author(s):  
Ni Made Wiwin Karuniati ◽  
Ida Ayu Putu Widani Sugianingrat

The purpose of this study was to determine the effect of cooperative image and service quality on customer satisfaction at the Amertha Dana Lestari Cooperative in Badung. This research was conducted at the Amertha Dana Lestari Cooperative in Badung. The number of samples was set at 90 respondents. The data analysis technique used multiple regression. Based on the results of the analysis it was found that part of the image of the cooperative has a positive and significant effect on savings customer satisfaction at the Amertha Dana Lestari Cooperative in Badung, service quality has a positive and partially significant effect on savings customer satisfaction at the Amertha Dana Lestari Cooperative in Badung, and the image of the cooperative and quality Simultaneous service has a positive and significant effect on customer satisfaction at the Amertha Dana Lestari Cooperative in Badung.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 349-361
Author(s):  
Ni Nyoman Galuh Gita Darma ◽  
Putu Sri Hartati

The smartphone is a technology that develops rapidly from year to year. Several factors that can influence consumer purchasing decisions are brand image and promotion. The purpose of this study was to determine how the influence of brand image and promotion on purchasing decisions. The sample used in this study were 95 consumers of the Oppo brand smartphone at the Mobile Shop Outlet in Gianyar. The data analysis technique used in this study is Multiple Linear Regression. Based on the results of the study, it can be seen that: (1) brand image has a significant positive effect on purchasing decisions, (2) promotion has a significant positive effect on purchasing decisions, and (3) simultaneously brand image and promotion has a significant effect on purchasing decisions.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 412-430
Author(s):  
Ni Nyoman Triningsih ◽  
Gusti Alit Suputra ◽  
Made Dian Putri Agustina

Hospital is an industry engaged in health services which is responsible for health services. The purpose of this study was to analyze the effect of work-family conflict and work stress on the performance of female nurses in Wangaya hospital, Denpasar City. The data collection method in this study used a questionnaire. The questionnaire was addressed to 100 respondents for further analysis using classical assumption tests and multiple linear regression analysis. The results of the analysis showed that Work-Family Conflict had a negative and significant effect on the performance of female nurses at Wangaya Hospital, Denpasar City with work stress having a significant effect on nurse performance. women in Wangaya Hospital Denpasar City, and Work-Family Conflict (x1) and Work Stress (x2) have a significant effect on the performance (y) of Wangaya Hospital Denpasar City.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 381-393
Author(s):  
Ni Putu Nita Santari ◽  
I Wayan Suartina ◽  
I Made Astrama

The LPD is a village economic institution that is used to collect and distribute funds in general as well as a source of development financing in almost all parts of customary village areas in Bali. Savings customers are the top priority of the LPD in the customary village of Anggungan to create Loyalty. In creating customer satisfaction and loyalty, the LPD in the customary village of Anggungan is required to implement a good and appropriate strategy, namely Customer Relationship Management (CRM) to increase customer satisfaction and loyalty. The purpose of this study to analyze the effect partially and simultaneously between Customer Relationship Management (CRM) and satisfaction on customer loyalty savings. The population in this study were 1,958 savings customers. The sample was determined based on the Slovin formula with the results obtained by 95 respondents. The results of data analysis indicate that Customer Relationship Management (CRM) and satisfaction simultaneously have a positive and significant effect on customer loyalty. Increasingly improving information technology strategies, namely Customer Relationship Management (CRM) in order to increase customer satisfaction and loyalty savings.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 362-380
Author(s):  
I Kadek Sepiawan ◽  
Gusti Ayu Wimba

Customer satisfaction is a feeling of satisfaction or disappointment for someone resulting from a comparison of product performance or results with expectations. The formulation of the problem in this study is, how is the effect of service excellence and customer value on customer satisfaction at PT. Bank Mandiri branch of Kesiman in Denpasar. The purpose of this study was to determine the effect of Service Excellent and Customer Value on Credit Customer Satisfaction at PT. Bank Mandiri Kesiman Branch in Denpasar. This research was conducted at PT. Bank Mandiri Kesiman Branch in Denpasar. The number of samples taken was 93 customers, with the NonProbability sampling method, especially purposive sampling. The analysis technique used is multiple linear regression, t-test (partial), and F test (simultaneous). Based on the analysis, it is found that Service Excellent and Customer Value simultaneously influence customer satisfaction, and partially service excellence and customer value have a positive and significant effect on customer satisfaction.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 290-302
Author(s):  
Dewa Gede Wahyu Santosa ◽  
Ida Ayu Mashyuni

Customer satisfaction is a feeling of pleasure or satisfaction from customers that arise after using or consuming a product / service. The purpose of this study is to determine how promotion and quality influence Grab customer satisfaction in Denpasar City partially and simultaneously. This research was conducted in the city of Denpasar. The number of samples taken was 100 respondents. Data collection techniques are observation, interviews, documentation, literature and questionnaires. The data analysis technique used is multiple linear regression. The test results show that the effect of promotion and service quality on Grab service satisfaction in Denpasar City is partially and simultaneously significant.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 335-348
Author(s):  
Ni Putu Sintia Juliani ◽  
Gusti Alit Suputra

Human resources are the most important assets of an organization because they are one of the assets that have a vital role in moving the organization to achieve its goals. The purpose of this study was to examine the influence of organizational culture and work environment on employee performance at PT. BPR Desa Sangeh Abiansemal Badung partially and simultaneously. The population in this study were all employees of PT. BPR Desa Sangeh Abiansemal Badung, amounting to 34 people, sampling using the census method, namely all employees of PT. BPR Desa Sangeh Abiansemal Badung, amounting to 34 people. Data collection using a questionnaire. The data analysis technique used is multiple linear regression analysis. The results of data analysis show that organizational culture and work environment have a positive and significant effect partially and simultaneously on the performance of employees of PT. BPR Sangeh Village. Suggestions that can be given are to improve organizational culture and work environment conditions so that employee performance increases.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 319-334
Author(s):  
Ni Wayan Widnyani ◽  
I Wayan Suartina

This study aims to find out the role of work ethics, organizational culture, and work discipline on Employee Performance at PT Balai Lelang Bali in Denpasar. This research is included in the associative causality research using a quantitative approach. The population in this study were all employees of PT. Bali Lelang Bali with 37 people. Because the total population is 37 people, all of them become respondents. Data analysis was performed using multiple linear regression techniques. The results of this study are that there is a positive and significant influence between Work Ethics on Employee Performance, then there is a positive and significant influence between Organizational Culture on Employee Performance, then there is a positive and significant influence between Work Discipline on Employee Performance, finally there is a positive and significant influence. Between Work Ethics, Organizational Culture, and Work Discipline simultaneously on Employee Performance at PT. Bali Lelang Bali in Denpasar.


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 248-264
Author(s):  
Tjokorda Istri Dharmayanti ◽  
I Gede Putu Kawiana ◽  
I Made Astrama

Good HR management is the key to the successful achievement of organizational goals. To increase employee morale there are also other factors that affect employee morale, namely motivation and work environment. The purpose of this study was to determine the effect of leadership style, motivation, and work environment on employee morale of the Gianyar Regency Transportation Agency partially and simultaneously. The sample used was 100 respondents. The data analysis technique used is Multiple Linear Regression. Based on the research results it can be seen that: (1) leadership style has a significant positive effect on employee morale, (2) motivation has a significant positive effect on employee morale, (3) work environment has a significant positive effect on employee morale, and (4) simultaneously leadership style , motivation and work environment have a significant effect on employee morale


Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 265-274
Author(s):  
Ni Komang Indah Permatasari ◽  
Made Dian Putri Agustina

The Village Credit Institution (LPD) is a financial institution belonging to the Pakraman village that has developed, providing social, economic and cultural benefits to its citizens, so it needs to be fostered, improved performance and preserved. The purpose of this study was to determine the level of LPD health using the method of capital, assets, management, earning and liquidity in the LPD at Baluk Village, Negara District for the period 2016-2018. The object of research is the LPD financial statements, especially the balance sheet and income statement at the Pakraman Baluk Village LPD. The population in this study is the financial statements of the LPD Desa Baluk from 2016 to 2018. The sample used in this study is the financial statements which include balance sheets and income statements for the last 3 years, namely 2016, 2017, and 2018. The results of this study indicate that the CAMEL value of the Pakraman Baluk Village LPD in 2016, 2017 and 2018 the health level of the Pakraman Baluk Village LPD is in good health. The suggestion in this research is to create new innovations, for example by making a lucky draw for customers.


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