Experiences of E-Government Development Implementation in Developing Countries: Challenges and Solutions

Author(s):  
Laura Alcaide Muñoz ◽  
Manuel Pedro Rodríguez Bolívar
Author(s):  
Sanja Bogdanovic-Dinic ◽  
Nataša Veljkovic ◽  
Leonid Stoimenov

Attaining highly efficient e-Government in developing countries is a true challenge. These countries are struggling with many internal issues that are preventing them from providing budgetary resources for investing in ICT infrastructure, staff education, developing strategies, and enacting laws and policies. However, realizing the benefits that e-Government can bring, both to citizens and administration, these countries are working hard towards implementing e-Government and are achieving great results. As one of the developing countries, Serbia has been struggling for years with e-Government ideas. It started with humble implementations nearly ten years ago by publishing only a few informational services, but quickly made significant progress. The efforts made are worthy of recognition while experience gained is of considerable importance not only for Serbia’s further advances in this area but also for all other developing countries as an example and guidance to solving similar problems. This chapter provides an overview of the current state and history of e-Government development in Serbia and presents important issues and challenges influencing Serbian adoption of e-Government, which can be recognized in other developing countries as well. The chapter also addresses other issues and challenges that are now facing developed Governments, but which are on the way to developing nations as well. Even though these countries are not currently setting their focus on them, they should not be ignored nor neglected—indeed these should be included in developmental plans and strategies in order to successfully overcome them when the time comes.


2011 ◽  
pp. 497-507
Author(s):  
Wayne Huang ◽  
Yinging Chen ◽  
K. L. Wang

This article intends to review important research issues in e-government and aims to shed light on future studies on e-government in a global setting. Specifically, this article: (1) reviews the background and development of e-government in developed and developing countries; and (2) identifies and discusses key issues and future trends/challenges in e-government research, which provides some insights and directions for future studies in e-government.


2018 ◽  
Vol 14 (14) ◽  
pp. 205
Author(s):  
Carlos Mitsuru Murasse ◽  
Jamerson Viegas Queiroz ◽  
Christian Luis Da Silva ◽  
Faimara do Rocio Strauhs

Research on e-government as well as its practice continues to bring challenges, especially for developing countries. The stage model is a frame of reference toward e-governance, where citizens are actively involved and the initiatives are collaborative in nature. Countries have been benchmarked on the e-government development and readiness indexes have been used to decision making. The aim of this paper is to investigate whether readiness benchmark on e-government can foster innovation. The result suggests that egovernment readiness indexes can foster some strategies related to technological or social innovation, and an innovation process measurement can improve the comprehension of the scenario.


2021 ◽  
Vol 9 (1) ◽  
pp. 16-29
Author(s):  
Mihai Grecu ◽  
Ion Dicusar

The digital divide of developing countries vis-à-vis developed countries is also reflected in the level of e-Government development. Developing countries face the  challenges of e-Government with reduced capacities and resources but also strong  incentives for growth prospects. Developing e-Government as a complex  phenomenon involves multidisciplinary efforts: the development of electronic  communications infrastructures and data infrastructures, the transformation of  internal business processes of government, increased democracy, education, as  well as a sustained economic level, and so on. The research analyses the level of e- Government development in the Republic of Moldova in a regional context of a  group of developing countries. It is an attempt to find particularities and  similarities in the evolution of e-Government in this space and to identify the  development potential and opportunities and to overcome the gap in this area. The study also addresses the prospect of alignment with European standards on e- Government development, especially with regard to the single digital market, the  European Interoperability Framework and others, as levers and drivers for  increasing the socio-economic level of Moldova, and building an open, participative  and performing government. 


Author(s):  
Wayne Huang ◽  
Yining Chen ◽  
K. L. Wang

This article intends to review important research issues in e-government and aims to shed light on future studies on e-government in a global setting. Specifically, this article: (1) reviews the background and development of e-government in developed and developing countries; and (2) identifies and discusses key issues and future trends/challenges in e-government research, which provides some insights and directions for future studies in e-government.


2014 ◽  
Vol 8 (4) ◽  
pp. 597-619 ◽  
Author(s):  
Anas R. Al-Soud ◽  
Hussein Al-Yaseen ◽  
Saheer H. Al-Jaghoub

Purpose – The purpose of this paper is to assess the maturity level of the Jordanian electronic Government (e-Government) program from the citizen’s perspective. This assessment aims to help in determining whether the Jordanian e-Government strategy, set back in 2002, has achieved its main objectives which are delivering services to people across society, irrespective of location, economic status, education or ICT ability; improving the ICT readiness and infrastructure; and developing new service delivery channels and increase the involvement of citizens through the use of ICTs. Jordan started a national e-Government initiative aiming to streamline government procedures and provide government information and services to the public online. This paper reveals the levels of citizens’ awareness, acceptance, usage and willingness to use the e-Government services in Jordan. It investigates issues such as Jordan’s e-Government maturity level, citizen’s preferences when dealing with e-Government, citizen’s attitude toward using various e-services, citizen’s concerns and the required services. Design/methodology/approach – To achieve the research purposes, which needed a high rate of respondents to generalize the findings, we opted for quantitative research through questionnaires as an appropriate instrument base to address the citizens’ awareness and usage of e-Government services. In total, 7,238 distributed surveys were conducted across Jordan. The average of the responses rate in the three regions was 58.6 per cent. Findings – The citizen’s interest in e-Government services is declining, as the citizens’ level of awareness of e-Government and its services is still modest after more than ten years of the start of the e-Government program in Jordan. Citizens’ attitude toward using e-Government services is changing and determined by various factors and issues reported in the paper. Research limitations/implications – The selected governorates might not be the best governorates to represent the three regions of Jordan, the data took almost 15 months to be collected and analyzed which may have resulted in some changes to the reality. Finally, developing countries are not a homogenous group and, therefore, the results of this paper may not be generalizable. Originality/value – The findings present a number of key factors that hinder Jordan’s e-Government development. These findings can be useful for researchers and practitioners, as they provide rich insights on e-Government development. The findings can be also useful to other developing countries, as they can help them in understanding citizen related challenges when designing, planning and implementing their e-Government initiatives.


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