scholarly journals Effects of Employee Sickness Presence on Customer Repurchase and Recommendation Intentions: The Role of Customer Affective Reactions

2021 ◽  
Author(s):  
Carolin Dietz ◽  
Hannes Zacher
Keyword(s):  
Service Sector ◽  
Productivity Loss ◽  
Phone Call ◽  
Negative Effects ◽  
Disease Avoidance ◽  
Positive Effects ◽  
Sickness Presence ◽  
Organizational Consequences ◽  
Health Deterioration

AbstractSickness presence can have important individual and organizational consequences, such as health deterioration or productivity loss. Additional risks, such as negative customer reactions, may be particularly relevant in the service sector. Based on affective events theory and appraisal theories, we hypothesize that employee sickness presence negatively impacts customer repurchase and recommendation intentions. Furthermore, we explore potential affective mechanisms of these effects, including disease avoidance, personal anger, moral outrage, post-consumption guilt, and customer compassion for the employee. We conducted four studies, including three experimental vignette methodology studies (Ns = 227, 72, and 763) and a qualitative study (N = 54). In Study 1, employee sickness presence had negative effects on repurchase and recommendation intentions. Results of Study 2 show that customers experienced disgust, fear, anger, guilt, compassion, and indifference in response to sickness presence. In Study 3, anger explained the negative effects of employee sickness presence on repurchase and recommendation intentions, while appraisals of moral fairness were negatively related to both customer intentions. Finally, in Study 4, disgust and anger explained negative effects, while fear, guilt, and compassion explained positive effects of employee sickness presence on customer intentions. Appraisals of goal incongruence, reduced agency of the customer, and uncertainty were negatively related to customer intentions. The physical absence of the customer in the service encounter (phone call) mitigated the experience of disgust, fear, and anger, whereas it exacerbated feelings of compassion for the ill employee.

The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Denni Arli ◽  
Fandy Tjiptono
Keyword(s):  
Consumer Ethics ◽  
Ethical Ideology ◽  
Negative Effects ◽  
Content Type ◽  
Mediating Role ◽  
Positive Effects ◽  
Central Java ◽  
Consumer Ethics Scale ◽  
The Impact

PurposeReligious doctrines generally encourage people to behave ethically. However, in daily life, individuals notice inconsistencies between religious beliefs and behavior, leading them to ask, in the context of commerce, why religious consumers would behave unethically. The purpose of this study was to investigate the impact of consumers' intrinsic and extrinsic religiosity on their ethical behavior. Specifically, the moderating effect of ethical ideology on the relationship between Indonesian consumers' religiosity and their ethics was examined by means of a survey.Design/methodology/approachThe data derived from the questionnaire were complemented by convenience samples of Indonesians living in Daerah Istimewa Yogyakarta (DIY) in central Java. The researchers distributed 600 questionnaires in two major shopping malls and several housing areas in the region, of which 467 were completed and returned, for an overall response rate of 77.8%.FindingsThe results indicated that the participants' intrinsic religiosity negatively impacted their ethical beliefs and was mediated by their idealistic ethical ideology. The present study also found that idealism had negative effects on three of the four dimensions of the consumer ethics scale (CES) (actively benefiting, passively benefiting and questionable behavior), while relativism had positive effects on two of the dimensions (passively benefiting and questionable behavior.Research limitations/implicationsOne limitation of the present study was that the analysis did not distinguish among the religions practiced by the respondents to the questionnaire.Originality/valueThis is one of the first few studies investigating the mediating role of ethical ideology in a religious society. This study contributes to the literature on these issues in theoretical and managerial terms by extending the Hunt-Vitell theory (1986) to the context of consumer ethics.

scholarly journals Accessibility and attractiveness of primary care services in Algeria: Models of spatial interaction of the NHPF of the Eastern Health Region

2017 ◽  
Vol 1 (2) ◽  
pp. 24-34
Author(s):  
Nasreddine AISSAOUI ◽  
Said BRIKA
Keyword(s):  
Spatial Interaction ◽  
Eastern Health ◽  
Negative Effects ◽  
Positive Effects ◽  
Care Services ◽  
Primary Care Services ◽  
Eastern Algeria ◽  
The One ◽  
Financial Allocation

The restructuring of basic health care structures represented by public institutions nearby care in Algeria, according to Executive Decree 07/140 of 19 May 2007, could have effects both positive and negative: positive effects as we quote the approximation of diversified health services towards the citizen. As for the negative effects they live in ignorance of the real role of this kind of structure, namely the prevention in the broad sense of the term before the one of care. Among the results of our case study on the 7 wilayas of eastern Algeria, we noted: a small financial allocation and a shortage of medical and paramedical human resources, which have frozen the role of these NHPF, and which have favored the caregiver’s recourse to hospital emergencies. On the other hand, we have also noticed the sufficient number of these structures throughout all the communes of the country and their proximity to the living environments, despite the derisory number of services rendered, which were able to meet certain needs of the inhabitants.

Embracing supply base complexity: the contingency role of strategic purchasing

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Melek Akın Ateş ◽  
Huriye Memiş
Keyword(s):  
Performance Criteria ◽  
Measurement Properties ◽  
Hierarchical Regression ◽  
Structured Interviews ◽  
Negative Effects ◽  
Content Type ◽  
Strategic Purchasing ◽  
Positive Effects ◽  
Confirmatory Factor

PurposeThis paper aims to empirically examine the moderating role of strategic purchasing on the relationship between supply base complexity (SBC) and purchasing performance.Design/methodology/approachSurvey data were collected from 209 firms listed in the Capital Top 500 Firms of Turkey. Measurement properties were assessed via confirmatory factor analysis, and the conceptual model was tested via hierarchical regression analysis. A supplementary analysis based on 14 semi-structured interviews was conducted to provide further insights on the survey findings.FindingsRegarding structural SBC, the results suggest that horizontal complexity and supplier interaction improve purchasing performance, but only in firms with high strategic purchasing. By contrast, spatial complexity reduces purchasing performance in firms with high strategic purchasing, while supplier differentiation does not have any effect. Regarding dynamic SBC, the results show that both delivery complexity and supplier instability reduce purchasing performance when firms have low strategic purchasing. Interviews further suggest that firms with high strategic purchasing leverage the positive effects and mitigate the negative effects of SBC by having a long-term focus, considering multiple performance criteria and adopting advanced purchasing practices.Practical implicationsIn contrast to what is widely posited in the existing literature, the nuanced findings of this study reveal that complexity is not always detrimental. The results suggest that practitioners should aim for high levels of strategic purchasing to suppress the negative effects of SBC while leveraging its benefits.Originality/valueBy investigating the contingency role of strategic purchasing, this study provides novel insights into the under-investigated issue of how to best “manage” SBC.

The effects of peripheral service quality on spectators’ emotions and behavioural intentions

2019 ◽  
Vol 20 (3) ◽  
pp. 495-515 ◽  
Author(s):  
Behzad Foroughi ◽  
Khairul Anuar Mohammad Shah ◽  
Thurasamy Ramayah ◽  
Mohammad Iranmanesh
Keyword(s):  
Service Quality ◽  
Electronic Devices ◽  
Negative Effects ◽  
Content Type ◽  
Behavioural Intentions ◽  
Positive Effects ◽  
Football Match ◽  
Football Stadiums ◽  
Unpleasant Emotion

Purpose The purpose of this paper is to investigate the impacts of peripheral service quality on football match spectators’ emotions and behavioural intention. Design/methodology/approach Data were obtained from a survey of 342 spectators of professional league football in Malaysia and analysed using the partial least squares technique. Findings The results illustrated the significant role of both pleasant and unpleasant emotions in forming spectators’ behavioural intentions. Furthermore, they demonstrated that the drivers of pleasant and unpleasant emotions are different. While entertainment, electronic devices and stadium announcers have positive effects on pleasant emotion, facilities and electronic devices have negative effects on unpleasant emotion. Entertainment, electronic devices and stadium announcers have indirect effects on behavioural intentions through pleasant emotions. Unpleasant emotions mediated the effects of facilities and electronic devices on behavioural intentions. Originality/value The findings of this study suggest that football marketers must understand the crucial role of peripheral service quality and spectators’ emotions. Through stimulating pleasant emotions in spectators and preventing unpleasant emotions from arising, football marketers can ensure that these spectators will attend football stadiums.

scholarly journals On the Demand for Female Workers in Japan: The Role of ICT and Offshoring

2018 ◽  
Vol 17 (2) ◽  
pp. 25-46 ◽  
Author(s):  
Kozo Kiyota ◽  
Sawako Maruyama
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Manufacturing Industries ◽  
Negative Effects ◽  
Positive Effects ◽  
Female Workers ◽  
Variable Factor ◽  
Information And Communication ◽  
Role Of Information

This paper examines the determinants of the demand for female workers, focusing on the role of information and communication technology (ICT) and offshoring. Estimating a system of variable factor demands for manufacturing industries between 1980 and 2011, we find that, whereas the ICT capital stock has significantly positive effects on the demand for low-, middle-high-, and high-skilled female workers, it has significantly negative effects on the demand for middle-low-skilled female workers. In contrast, offshoring has insignificant effects on the demand for female workers, which suggests that offshoring is at least neutral on the demand for female workers.

scholarly journals The Dual Processing of Donation Size in Cause-Related Marketing (CRM): The Moderating Roles of Construal Level and Emoticons

2018 ◽  
Vol 10 (11) ◽  
pp. 4219 ◽  
Author(s):  
Dongho Yoo ◽  
Jung-Ae Kim ◽  
Sun-Jae Doh
Keyword(s):  
Construal Level ◽  
Dual Processing ◽  
Negative Effects ◽  
Consumer Responses ◽  
Size Information ◽  
Positive Effects ◽  
Cause Related Marketing ◽  
Intention To Participate ◽  
Corporate Social

Donation size is known to be one of the factors that determines the success of cause-related marketing (CRM), which is the most practical form of corporate social responsibility (CSR). Although various studies have investigated the influence of donation size on CRM, they have not shown clear results. In addition, no research has examined the mechanism of how consumers process donation-size information. In this study, we examined the effect of donation size on consumer responses, focusing on the differences in perceived benefits and perceived monetary sacrifice according to the construal level. Furthermore, we investigated the role of emoticons as a way to increase the intention to participate in CRM by lowering the consumers’ perceptions of monetary sacrifice. Study 1 showed that for consumers with a higher construal level who perceive donation size as benefits, donation size had positive effects on consumer responses, whereas for those with a lower construal level who perceive donation size as monetary sacrifice, it had negative effects on their responses. Study 2 showed that emoticons attenuated the interaction effect of donation size and construal level. Finally, the implications of this study are discussed.

Investigating the role of social media on mental health

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Ebrahimpour Sadagheyani ◽  
Farin Tatari
Keyword(s):  
Mental Health ◽  
Social Media ◽  
Body Image Dissatisfaction ◽  
The Internet ◽  
Poor Sleep ◽  
Negative Effects ◽  
Content Type ◽  
Positive Effects ◽  
The Impact

Purpose Today with the internet expansion, social media has also been identified as a factor in evolutions. Social media is the title used to refer to the set of sites and tools that have been born and developed in the space created by modern media such as communication networks, the internet and mobile phones. The effects of emerging phenomena, such as social media on human health, especially mental health, are important. As the effects of social media on users mental health is unclear, and the evidence in this field is contradictory, this study aims to determine the role of social media on mental health. Design/methodology/approach The current study was a review conducted in 2020. According to keywords, an extensive search was conducted on Web of Science, PubMed, Scopus, Google Scholar, Magiran and SID databases. In total, 501 articles were obtained. The articles were screened in three stages. Finally, out of 501 evaluated articles, 50 cases were carefully assessed and included in the study. Findings The findings showed that social media has negative and positive effects on mental health. Negative effects included anxiety, depression, loneliness, poor sleep quality, poor mental health indicators, thoughts of self-harm and suicide, increased levels of psychological distress, cyber bullying, body image dissatisfaction, fear of missing out and decreased life satisfaction. Positive effects included accessing other people’s health experiences and expert health information, managing depression, emotional support and community building, expanding and strengthening offline networks and interactions, self-expression and self-identity, establish and maintain relationships. Originality/value The impact of social media on mental health can be considered as a double-edged sword. The important thing is to be able to reduce the negative effects of social media on mental health and turn it into an opportunity by implementing appropriate strategies and actions and to increase and strengthen the positive effects.

scholarly journals Output Losses from Currency Crises and the Role of Central Bank

2021 ◽  
Vol 10 (3) ◽  
pp. 79-97
Author(s):  
Mahdi Yazdani ◽  
Mohammad Nikzad
Keyword(s):  
Exchange Rate ◽  
Central Bank ◽  
Currency Crises ◽  
Emerging Market ◽  
Negative Effects ◽  
Foreign Reserves ◽  
Positive Effects ◽  
Emerging Market Countries ◽  
Output Losses

Abstract Generally, one of the important issues related to currency crises is the output losses caused by these phenomena. In this study, determinants of output losses and particularly the role of the central bank will be evaluated during currency crises. Moreover, the paper tries to investigate the roles of macroeconomic variables and also monetary, fiscal and exchange rate policies on the output losses during currency crises. In this regard, an econometric model with panel data has been used for emerging market countries during 1980-2016. The results show that currency crises accruing have a positive and significant effect on output losses. While the successful defence of central bank has had the negative effects on the output losses, but it is positive for the unsuccessful defence and the non-intervention or immediate depreciation. However, the role of the macroeconomic condition is important where total foreign reserves can be considered as a buffer against the output losses, while inflation and deviation of the real exchange rate from its trend have had positive effects on the output losses. Finally, the output losses can be reduced by an active monetary, fiscal and exchange rate policies.

scholarly journals The Factors of Residents’ Support for Sustainable Tourism Development

2016 ◽  
Vol 8 (5) ◽  
pp. 133-145 ◽  
Author(s):  
Musallam Abedtalas ◽  
Lokman Tobrak ◽  
Sadık Sercek
Keyword(s):  
Social Structure ◽  
Local Community ◽  
Sustainable Tourism ◽  
Tourism Development ◽  
Negative Effects ◽  
Sustainable Tourism Development ◽  
Positive Effects ◽  
Different Levels ◽  
Higher Sensitivity

In this paper we examined the factors of residents’ support for sustainable tourism development in Mardin city-Turkey, in the context of gender as social structure. We found that people are sensitive about positive and negative effects of tourism, in association with society attachment and involvement, with bigger role for the later. And the perceptions of positive effects reduce their evaluation of the negative effects. Also we found that women are less active in transforming their attitude toward the effects of tourism to behavior toward sustainable tourism. But they are ready, more than men, to support sustainable tourism and ignore its negative effects, in spite of their higher sensitivity for the negative effects. So we recommend raising the role of local community and giving women more chances in the different levels of tourism activities.

scholarly journals Change Management and its Influence in the Business Environment

2014 ◽  
Vol 4 (2) ◽  
pp. 9
Author(s):  
Dr.Sc. Berim Ramosaj ◽  
M.Sc. Halit Karaxha ◽  
MSc. Hidajet Karaxha
Keyword(s):  
Change Management ◽  
Quantitative Methods ◽  
Working Hours ◽  
Business Environment ◽  
Negative Effects ◽  
Competitive Position ◽  
Positive Effects ◽  
Constant Change ◽  
Rapid Changes

The changes that are happening in businesses dictate the changes in all kinds of needed resources to develop the organization. The environment in which the organizations operate is in constant change and becomes more and more unpredictable. Managing these changes is a challenge that all enterprises face. The rapid changes that are happening in business are increasing the need to manage these changes. Enterprises have to develop and use different kinds of management models so that they can grow their performance in order to ensure a competitive position in the market. The changes in enterprises sometimes are not accepted by the organization employees, and seem to have negative effects towards them (exemption from work, reduction of working hours, reduction of income). Changes have negative and positive effects. Successful and rational managers can achieve having successful changes and minimizing the negative effects that come due to changes. Changes are vital for organizations so that they can replace the old plans and models with new and successful ones. In this paper we talk about the role and importance of managing the changes, the types of changes, models of changes, the resistance against changes and also the obtained results of the paper are introduced. Literature was used to support the research in the study field, and based on that to explain the role of changes in the business environment. There are quantitative methods and an inductive analysis used in this paper.

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