scholarly journals Engineering Web Augmentation software: A development method for enabling end-user maintenance

Author(s):  
Diego Firmenich ◽  
Sergio Firmenich ◽  
Gustavo Rossi ◽  
Manuel Wimmer ◽  
Irene Garrigós ◽  
...  
2013 ◽  
Vol 7 (2) ◽  
pp. 1-51 ◽  
Author(s):  
Oscar Díaz ◽  
Cristóbal Arellano ◽  
Maider Azanza
Keyword(s):  
End User ◽  

2019 ◽  
Vol 1 (1) ◽  
pp. 8-17
Author(s):  
Achmad Muhtadibillah ◽  
Husni Teja Sukmana ◽  
Nurul Faizah Rozy

Gamification is a concept of game element that is applied to non-game contexts, Helpdesk is an IT (Information Technology) section. It is first contacted by a user when someone has questions or problems related to IT services. UIN Syarif Hidayatullah Jakarta as a tertiary institution also has a help desk facilities as the tools to solve problems related to IT service. Based on study, the problem that common occurs is, the user is aware of the helpdesk service facilities on campus, but they prefer to make complaints directly to the relevant division. The concept of gamification with elements of points, badges, levels, leaderboard, and rewards is applied to the helpdesk system through the RAD (Rapid Application Development) development method. The method of evaluating the helpdesk system is done in two stages, first pre-test and second post-test. It through two application which is game based helpdesk and non-game based help desk applications. Using Indeks Kepuasan Masyarakat (IKM) as the calculation method of gamification helpdesk and End User Computing Satisfaction (EUCS) as an indicator service of the IKM that will be tested.


Author(s):  
Iñigo Aldalur ◽  
Marco Winckler ◽  
Oscar Díaz ◽  
Philippe Palanque

Author(s):  
Cristian Sottile ◽  
Sergio Firmenich ◽  
Diego Torres

2020 ◽  
Vol 2 (1) ◽  
pp. 1-10
Author(s):  
David Kristian Lado ◽  
Melati Rosanensi

Utilization of Augmented Reality (AR) technology as a learning medium about perfect and imperfect metamorphosis aims as a tool in the alternative learning and teaching process between teachers and students by visualizing 3D objects in realtime. This multimedia application for introducing perfect and imperfect metamorphosis is based on Augmented Reality by referring to the material in the Science books for Elementary School grade IV (Four) curriculum 2013. The methodology used in developing this application is the Luther Sutopo development method. Where this method consists of 6 (Six) stages, namely concept, design, material collecting, assembly, testing, and distribution. The results or the output of the application that the author built is an android application using Augmented Reality technology to show the shape or form of the stages of animals that experience perfect metamorphosis and imperfect metamorphosis. The conclusion of this study is that the overall response of the end user to this application is quite good. Where in some questions related to this AR application has given good answers. This is evidenced by some of the tests that the authors have conducted on applications where the testers are writers and end users.


Author(s):  
Martin Wischenbart ◽  
Sergio Firmenich ◽  
Gustavo Rossi ◽  
Gabriela Bosetti ◽  
Elisabeth Kapsammer

Abstract In the past decades recommender systems have become a powerful tool to improve personalization on the Web. Yet, many popular websites lack such functionality, its implementation usually requires certain technical skills, and, above all, its introduction is beyond the scope and control of end-users. To alleviate these problems, this paper presents a novel tool to empower end-users without programming skills, without any involvement of website providers, to embed personalized recommendations of items into arbitrary websites on client-side. For this we have developed a generic meta-model to capture recommender system configuration parameters in general as well as in a web augmentation context. Thereupon, we have implemented a wizard in the form of an easy-to-use browser plug-in, allowing the generation of so-called user scripts, which are executed in the browser to engage collaborative filtering functionality from a provided external rest service. We discuss functionality and limitations of the approach, and in a study with end-users we assess the usability and show its suitability for combining recommender systems with web augmentation techniques, aiming to empower end-users to implement controllable recommender applications for a more personalized browsing experience.


2018 ◽  
Vol 9 (2) ◽  
pp. 55-68 ◽  
Author(s):  
Gencer Erdogan ◽  
Atle Refsdal ◽  
Bjørn Nygård ◽  
Ole Petter Rosland ◽  
Bernt Kvam Randeberg

Abstract Background: During major maintenance projects on offshore installations, flotels are often used to accommodate the personnel. A gangway connects the flotel to the installation. If the offshore conditions are unfavorable, the responsible operatives need to decide whether to lift (disconnect) the gangway from the installation. If this is not done, there is a risk that an uncontrolled autolift (disconnection) occurs, causing harm to personnel and equipment. Objectives: We present a decision support model, developed using the DEXi tool for multi-criteria decision making, which produces advice on whether to disconnect/connect the gangway from/to the installation. Moreover, we report on our development method and experiences from the process, including the efforts invested. An evaluation of the resulting model is also offered, primarily based on feedback from a small group of offshore operatives and domain experts representing the end user target group. Methods/Approach: The decision support model was developed systematically in four steps: establish context, develop the model, tune the model, and collect feedback on the model. Results: The results indicate that the decision support model provides advice that corresponds with expert expectations, captures all aspects that are important for the assessment, is comprehensible to domain experts, and that the expected benefit justifies the effort for developing the model. Conclusions: We find the results promising, and believe that the approach can be fruitful in a wider range of risk-based decision support scenarios. Moreover, this paper can help other decision support developers decide whether a similar approach can suit them


Author(s):  
Tosha B. Wetterneck ◽  
Pascale Carayon ◽  
Folasade Sobande ◽  
Ann Schoofs Hundt

ICIT Journal ◽  
2020 ◽  
Vol 6 (2) ◽  
pp. 213-226
Author(s):  
Eka Fitri Rahayu

Informasi sangat dibutuhkan dalam pengambilan keputusan. Sistem informasi yang efektif adalah sistem informasi yang harus mampu memberikan kepuasan kepada para penggunanya. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh model End User Computing Satisfaction (EUCS) dengan Instrumen Accuracy, Content, Format, Timeliness dan Ease of Use terhadap kepuasan pengguna sistem UG In Your Hand. Data yang digunakan sebanyak 96 responden yang diperoleh melalui kuesioner online yang dibagikan kepada Mahasiswa. Metode penelitian menggunakan model Regresi Linier Berganda. Hasil penelitian menunjukkan bahwa Instrumen Ease of Use dan Timeliness mempengaruhi kepuasan pengguna sistem, selain itu Instrumen Content, Accuracy dan Format tidak mempengaruhi kepuasan pengguna sistem UG In Your Hand.   Kata Kunci : Kepuasan Pengguna, UG In Your Hand, Metode EUCS


2014 ◽  
Vol 61 (1) ◽  
pp. 57-74 ◽  
Author(s):  
AS Kiem ◽  
DC Verdon-Kidd ◽  
EK Austin

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