Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities

2021 ◽  
Vol 63 ◽  
pp. 102676
Author(s):  
Florent Girardin ◽  
Valéry Bezençon ◽  
Renaud Lunardo
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Service Industry ◽  
Online Ratings ◽  
Corporate Social

Corporate Social Responsibility in Water Services

2012 ◽  
pp. 227-237
Author(s):  
George Tsogas
Keyword(s):  
Developing Countries ◽  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Public Service ◽  
Service Industry ◽  
Water Companies ◽  
The Government ◽  
Corporate Social ◽  
Role Of The Government

Water companies have attracted minimal attention in the corporate social responsibility literature. This chapter examines conceptual issues regarding the applicability and relevance of CSR principles in a public service industry. It aims to bridge the gap that exists between the CSR and water service discourses by offering some initial ideas on the CSR issues of particular relevance to this industry, with emphasis on developing countries. We suggest re-examination of relationships with poor communities, a different understanding of the role of the government, and the adoption of industry-wide, as opposed to company-specific, social responsibility schemes.

scholarly journals Corporate Social Responsibility and Financial Performance: Evidence from Manufacturing and Service Industry

2021 ◽  
Vol 10 (3) ◽  
pp. 301
Author(s):  
Raj Bahadur Sharma ◽  
Asha Sharma ◽  
Sajid Ali ◽  
Jyoti Dadhich
Keyword(s):  
Sustainable Development ◽  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Financial Performance ◽  
Service Sector ◽  
Service Industry ◽  
Manufacturing Sector ◽  
Positive Correlation ◽  
Corporate Social ◽  
The Relationship

Corporate Social Responsibility is the commitment for the equitable and sustainable development of the community. In the growth of society, corporate social responsibility (CSR) has had a huge influence and builds a healthy bond and a strong relationship. The company’s mainly focus on the three level of sustainable development–Environmental Preservation, Financial growth, and Social Development. The present study objective is to examine the impact of CSR on financial performance of selected manufacturing and service sector companies in India. The study also revealed the relationship between CSR score with ROE, ROA, and ROCE.  The study considered financial data of the Indian manufacturing and service industry for the year 2008 to 2017.  Correlation technique had been used to examine the relationship of CSR score and the financial parameters. The result the result shows that ROE, ROA, and ROCE have a negative correlation with CSR Score of Manufacturing Sector Companies. Whereas, ROE has positive correlation with CSR Score of Service Sector Companies together with ROA and ROCE have a strong a positive correlation with CSR Score of Service Sector Companies.  Hence, this result suggests that there is no significant association between CSR Score and Financial Performance of Manufacturing Sector Companies.   Received: 17 February 2021 / Accepted: 9 April 2021 / Published: 10 May 2021

scholarly journals ANALISIS IMPLEMENTASI PROGRAM CORPORATE SOCIAL RESPONSIBILITY EDU VISIT PT GARUDA MAINTENANCE FACILITY AEROASIA, TBK

2020 ◽  
Vol 5 (1) ◽  
pp. 01-14
Author(s):  
Sella Lovityo Aulia ◽  
Chrisentia Flavia Dwianjani ◽  
Rubiyanto Rubiyanto
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Service Industry ◽  
Legitimacy Theory ◽  
Repair Service ◽  
The Public ◽  
Owned Company ◽  
Communication And Coordination ◽  
The Right ◽  
Corporate Social

PT Garuda Maintenance Facility, AeroAsia, Tbk (GMF) is a state-owned company engaged in the aircraft maintenance and repair service industry in Indonesia, or Maintenance, Repair, and Overhaul abbreviated as MRO. One of the activities carried out is Corporate Social Responsibility / CSR, which is named ‘edu visit’. Since 2002, edu visits have provided opportunities for the public, especially students and university students to visit GMF, who want to know about aerospace. The purpose of this study is to provide an overview to readers about the activity of edu visits, the constraints and solutions undertaken. The method used is qualitative with a descriptive approach. The data were obtained through interviews, observation, and documentation. Researchers use Legitimacy Theory and the concept of CSR to answer the research objectives. The results can be illustrated that the edu visit activity has been carried out by the company implementing the legitimacy effectiveness and the right CSR concept. External and internal obstacles can be resolved through communication and coordination with other divisions within the company. Keyword: Corporate Social Responsibility, Legitimacy Theory

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