Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added

2020 ◽  
pp. 100858
Author(s):  
Lucio Todisco ◽  
Andrea Tomo ◽  
Paolo Canonico ◽  
Gianluigi Mangia ◽  
Pasquale Sarnacchiaro
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Value Added ◽  
Public Employees ◽  
The Public ◽  
Media Usage

scholarly journals The relationship between social media usage in the workplace and employee productivity in the public sector: Case study of government departments in Harare

2019 ◽  
Vol 17 ◽  
Author(s):  
Tawaziwa Wushe ◽  
Jacob Shenje
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Positive Impact ◽  
Labour Productivity ◽  
Research Approach ◽  
Employee Productivity ◽  
The Public ◽  
Media Usage ◽  
Use Of Social Media ◽  
The Relationship

Orientation: The advent of social media has taken new dimensions becoming one of the most significant methods of how people communicate all over the world. In particular, the usage of social media and networking sites is a phenomenon that has brought great negative and positive impact to organisations and employees nowadays.Research purpose: The primary aim of the study sought to determine the relationship between social media usage in the workplace and employee productivity in the public sector with particular reference to government departments in Harare.Motivation for the study: There have been rising concerns about the use of social media sites in the workplace because of loss of labour productivity through time wasted at work.Research approach/design and method: The study adopted a positivist research approach because it had ontological assumptions of representationalism and objectivism. Because of the nature of the research objectives, a descriptive research design was found to be necessary. A sample size of 278 management and employees from five selected government departments was targeted. Structured questionnaires were used for the collection of relevant primary data.Main findings: The study revealed that social media usage in the workplace resulted in significant drop in employees’ productivity because of time spent online keeping in touch with friends, sharing pictures and communicating with colleagues.Practical/managerial implications: As social media cannot be completely eradicated during working hours, the human resources departments need to monitor deadlines and job deliverables with the need to ensure that jobs are performed efficiently.Contribution/value-add: The study sought to fill the existing research gaps with regard to the use of social media at workplace and employee productivity.

The challenges of public sector communication in the face of the pandemic crisis: professional roles, competencies and platformization1

2021 ◽  
pp. 9-19
Author(s):  
Gea Ducci ◽  
Alessandro Lovari
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Media Use ◽  
Public Communication ◽  
Professional Roles ◽  
Special Issue ◽  
Critical Approach ◽  
The Public ◽  
Regulatory Processes ◽  
The Face

The pandemic crisis has led to a renew centrality of public sector communica-tion in a hybrid and convergent media ecosystems aiming at (re)building relation-ships based on trust between institutions and citizens. This contribution reflects on the strengths and fragility of the Italian public communication in the face of the pandemic, considering regulatory processes and paths of professionalization. It focuses also on the challenges of social media use in public sector, suggesting a critical approach towards the platformization of the public sector communication activities. The last part of this manuscript presents the different articles that com-pose the special issue.

Social media responsiveness in the public sector: A study of social media adoption in three functional areas of local government

2017 ◽  
Vol 20 (1) ◽  
pp. 72-99 ◽  
Author(s):  
Daniel J. Seigler
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Local Government ◽  
Citizen Participation ◽  
The Public ◽  
Organizational Influences ◽  
Online Social Media ◽  
Social Media Tools ◽  
Similar Path ◽  
Functional Areas

Based on the importance of citizen participation and the collaborative potential of online social media tools, this study tests four proposed influences on administrators who are deciding whether or not to adopt these tools to engage citizens. A survey of 157 department managers from large U.S. cities shows that 82% report using some form of social media to engage citizens and that perceived organizational influences and administrator preconceptions have the strongest impact on the respondentsʼ decision to adopt social media. Possible explanations for the results are that the use of online social media in the public sector may be following a similar path of adoption as earlier forms of e-government or managers may be operating in a rational environment when deciding whether or not to adopt online social media tools.

scholarly journals Hubungan Motif dan Kepuasan Penggunaan Media Sosial Instagram di Mahasiswa Komunikasi Penyiaran Islam Angkatan 2014-2017

2019 ◽  
Vol 2 (2) ◽  
pp. 74-78
Author(s):  
Ngudi Ambar Sari ◽  
Bukhari Bukhari ◽  
Usman Usman ◽  
Prima Kurinati Hamzah
Keyword(s):  
Social Media ◽  
User Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quantitative Research Methods ◽  
The Public ◽  
Media Usage ◽  
Active User ◽  
The Relationship

Instagram is one of the most popular social media for the public. One difference between Instagram and other social media, is that instamam is more likely to be used to find information and share information with users than to interact directly with fellow users. The purpose of this study is to find out and explain the motives and active user satisfaction in using Instagram social media and find out the relationship between the motives and satisfaction of Instagram social media usage. This study uses use and gratification theory which assumes that individuals have certain goals in using media. The method used in this research is quantitative research methods. The data collection tool is the questionnaire has been validated. The research sample was 70 people. The sampling technique is simple random sampling. The statistic test that the researchers used was the Partial Correlation Test (Pearson Product Moment). Data is processed using SPSS version 20. The results of this study indicate users want to get information and knowledge that is happening at the present time. Information satisfaction becomes the most obtained by Instagram social media users. Overall Instagram social media has given satisfaction to users and there is a significant relationship between motives and satisfaction.

The Role of Social Media in the Public Sector

2012 ◽  
pp. 1-22 ◽  
Author(s):  
Anteneh Ayanso ◽  
Darryl Moyers
Keyword(s):  
Social Media ◽  
Public Sector ◽  
New Wave ◽  
Web Based ◽  
The Public ◽  
Government Organizations ◽  
Public Service Agencies ◽  
Service Agencies ◽  
Effective Integration

Social media is promising new opportunities across a broad spectrum of public services. As the Internet and its ubiquitous applications extend globally, an increasing number of governments and their public service agencies are embracing social media as one of the major mechanisms to interact with the public. Social media provides a new wave of Web-based applications and channels for citizens to share constructive ideas and opinions and play active roles in various areas in the public sector. At the same time, social media helps government organizations and elected officials of different government levels to actively listen to citizens and constantly monitor their existing services as well as develop new initiatives. Effective integration of Web 2.0 technologies and applications into existing Internet infrastructure adds visibility and accountability in the public sector and enhances services to citizens.

Measuring the Impact of Social Media use in the Public Sector

2012 ◽  
pp. 48-64 ◽  
Author(s):  
Inez Mergel
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Measurement Techniques ◽  
Current Standard ◽  
The Public ◽  
Use Of Technology ◽  
Standard Practices ◽  
Media Applications ◽  
The Impact ◽  
Current Practices

Existing research on eGovernment performance has provided limited proof for the impact the use of technology has on citizen participation, engagement or generally satisfaction with government activities. Social media applications have the potential to improve responsiveness, reach, and efficiency, and even cost savings in government. The current Government 2.0 initiatives launched by all executive departments and agencies of the U.S. Federal Government as a response to President Obama’s Transparency and Open Government memo show that government agencies are implementing social media applications as additional information and communication channels. This chapter provides a comparison between traditional eGovernment measurement techniques and the current practices, highlighting the current practices of measuring social media impact in the public sector. The insights are based on data collected in 2010 from interviews with social media directors in the most innovative executive departments and agencies. The results show that the current standard practices mostly include quantitative impact measures instead of the qualitative measures needed to better understand the sentiments of citizens.

Web 2.0 Usage by Saudi Female Students for Information Sharing in Public Sector University a Pilot Study

2017 ◽  
Vol 4 (3) ◽  
pp. 79-90
Author(s):  
Saqib Saeed ◽  
Hina Gull ◽  
Sardar Zafar Iqbal
Keyword(s):  
Social Media ◽  
Pilot Study ◽  
Public Sector ◽  
Web 2.0 ◽  
Information Sharing ◽  
Female Students ◽  
Academic Collaboration ◽  
The Public ◽  
Rigorous Study ◽  
Saudi Female Students

In this paper the authors explore the usage of Web 2.0 by the Saudi female students for their information and knowledge sharing. The results are based on a survey conducted in one of the public sector universities in Saudi Arabia. Questionnaire is developed to get insight about the usage of social media by female students. The results highlighted that Web 2.0 applications are widely adopted by students for their academic collaboration and information sharing. This pilot study advocates for a more rigorous study to validate the findings across the country.

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